Nortel Contact Center Multimedia Installation And Maintenance Manual page 1386

Nortel contact center multimedia software: user guide
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Change the names or IP addresses of servers
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4
Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5
Close all windows to complete the procedure.
Changing the server name in the Administration tool
You must update the Configuration component in Contact Center Manager
Administration with the new Contact Center Manager Server name.
1
Log on to the Contact Center Manager Administration server as the
webadmin user.
2
Launch the Configuration component.
3
In the left pane, right-click the Contact Center Manager Server name that
you are changing.
4
Click Edit Properties.
Result: The server name, IP address, logon ID, and password boxes are
enabled.
5
Enter the new details and click Submit.
Updating the Communication Control Toolkit server
On the Communication Control Toolkit server, after you change the Contact
Center Manager Server name, you must update the HOSTS file if you do not
have a DNS server. You must also configure the Contact Management
Framework with the new server name.
1386
Contact Center Multimedia/Outbound
Standard 7.16

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