Step 1. Back Up Your Contact Center Multimedia Database - Nortel Contact Center Multimedia Installation And Maintenance Manual

Migrating Contact Center 6.0 to a new server
Step 1. Back up your Contact Center
Multimedia database
Nortel recommends that you reduce the size of data in the Contact Center
Multimedia database on the original server before you start the migration
process to ensure that only relevant data is migrated. Perform the following tasks
on the original database:
In the last period of operation of the Contact Center Multimedia release 6.0
system, complete and close as many contacts as possible.
Archive all data that you do not want to migrate to the new database. For
more information about archiving the current database, see Chapter 17,
"Archiving and restoring data."
Create a backup of the current Multimedia database and the attachments
folders.
Shutting down the services
Nortel recommends that you shut down all services except the License Manager,
Database and Starter services while a backup is performed to eliminate
exceptions.
Shut down the services manually by following these steps:
658 Contact Center Multimedia/Outbound
Standard 7.16