Nortel Communication Control Toolkit Manuals

Manuals and User Guides for Nortel Communication Control Toolkit. We have 1 Nortel Communication Control Toolkit manual available for free PDF download: User Manual

Nortel Communication Control Toolkit User Manual

Nortel Communication Control Toolkit User Manual (160 pages)

Nortel CCT Software: User Guide

Brand: Nortel | Category: Software | Size: 1 MB

Table of Contents

Revision History
5
Table of Contents
7
1 Getting Started

9
- About this Guide
  10
- Who Should Read this Guide
  11
- Engineering Communication Control Toolkit
  12
- What's New in Release 5.0
  13
- Product Description
  14
- Error Reporting
  23
- Related Documents
  25
2 Communication Control Toolkit Architecture

27
- Architecture
  28
- Components
  34
- Communication Control Toolkit API Application Types
  39
3 Engineering Communication Control Toolkit

43
- Section A: Engineering the Server
  
  45
  - Hardware Requirements
    46
    
    Memory Requirements
    47
    
    Server Location
    49
  - Operating System Configuration Requirements
    50
  - Capacity
    51
  - Debugging Activities
    52
  - Guidelines to Minimize Capacity Requirements
    56
- Section B: Engineering the Client
  
  59
  - Client Requirements
    60
4 Engineering the Switch

61
- Section A: Engineering Meridian 1/Succession 1000
  
  63
- Section B: Configuring Meridian 1/Succession 1000
  
  73
  - Overview
    74
  - Configuring the ELAN Subnet (Knowledge Worker Environment)
    75
    
    Defining a Routing Table
    77
    
    Primary Ip Address Procedures
    77
    
    Recovery Procedure
    78
  - Configuring Cdns
    81
  - What Next
    82
  - Configuring TAPI Phonesets
    83
5 Engineering the Network

85
- Overview
  86
- Contact Center and Self-Service Environments
  87
- Knowledge Worker Environment
  91
  - Ivr Messages
    92
  - Other Problems
    97
- Network Traffic
  100
6 Setting up Remote Support with a VPN

105
- Overview
  106
- Pcanywhere Guidelines
  107
- Guidelines for the Remote Support VPN at the Customer's Premises
  108
- VPN Configurations
  109
Supported Migration Paths

113
- Supported Migration Paths to Communication Control Toolkit 5.0
  114
Supported Functions and Events

117
- Supported Features
  118
- Supported Events
  122
Standard Call Models

125
- Inbound Call Models
  126
Index

151
- Chapter
  157

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