Nortel Contact Center Multimedia Installation And Maintenance Manual page 1468
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Change the names or IP addresses of servers
3
In the Enter Domain Account box, type the domain account.
Obtain the domain account name and password from your network
administrator.
4
In the Enter Domain Account Password box, type the domain account
password.
You must enter the correct domain account password. If the password is
incorrect, the system does not proceed.
5
In the Confirm Domain Account Password box, retype the domain
account password.
6
Click OK.
Result: The iceAdmin Password Change window reappears and activates
all scheduled reports using the domain account instead of the local
iceAdmin account.
7
Click OK.
Result: The system verifies that you typed the same password both times,
and then resets the password in all required components.
Changing the server name in Contact Center Manager Administration
1
Log on to Contact Center Manager Administration as webadmin.
2
Open the Configuration component.
3
In the left pane, right-click the name of the server with altered network
settings.
4
Click Edit Properties to enable the text boxes for the server name, IP
address, log on ID, and password.
5
Enter the new details and click Submit.
6
Ensure that the new server name is updated for client PCs. For details, see
"Ensuring the new server name is updated for client PCs" on page 1468.
Ensuring the new server name is updated for client PCs
You must ensure that when you change the name of any server with Contact
Center Manager Administration clients, the HOSTS file on all of the client PCs
is updated to reflect the new name.
1468
Contact Center Multimedia/Outbound
Standard 7.16
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