Nortel Contact Center Multimedia Installation And Maintenance Manual page 1543

October 2007
Updating the HOSTS file
If you do not have a DNS server, you must manually update the HOSTS file on
the Contact Center Manager Administration server with the new server name. If
you do have a DNS server, continue with "Updating the server information in
Contact Center Manager Administration" on page 1536.
1 On the Contact Center Administration server, browse to the HOSTS file
provided with the Windows Server 2003 installation in the following
directory:
<x>:\Windows\system32\drivers\etc
2 Right-click the HOSTS file and open the file with a text editor (for example,
Notepad) to modify the host tables.
Result: The HOSTS file appears in the text editor. The HOSTS file consists
of a list of IP addresses followed by a server name.
3 Update the file to reflect the new IP address of the Contact Center
Multimedia server.
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4 Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5 Close all windows to complete the procedure.
Updating the server information in Contact Center Manager
Administration
You must configure Contact Center Manager Administration with the name and
IP address of the renamed Contact Center Multimedia server. You can configure
more than one Contact Center Multimedia server in Contact Center Manager
Administration, but only one Contact Center Multimedia server can be active at
a time.
You must log on as the Web administrator to add and configure the Contact
Center Multimedia server.
Installation and Maintenance Guide
Change the names or IP addresses of servers
1543