Nortel Contact Center Multimedia Installation And Maintenance Manual page 1535

October 2007
9 Locate the text string <param-name>CCMM_HOSTNAME</param-
name>. The following text string is <param-value>servername</param-
value>, where servername is the old server name.
10 In the <param-value> line, replace the old server name with the name of
the new server.
11 Save and close the file.
12 Delete all files in the following folders:
..Program Files\Apache Software Foundation\Tomcat
5.5\Catalina\localhost\CI_Sample_Website\org\apache\jsp
..Program Files\Apache Software Foundation\Tomcat
5.5\Catalina\localhost\WebComms\org\apache\jsp
13 Start Apache Tomcat using the following steps:
a. On the Start menu of your external Web server, click All Programs >
Administrative Tools > Services.
b. Right-click Apache Tomcat service, and click Start.
c. Close the services window.
Configure the Contact Center Agent Desktop
Clients that access the Contact Center Agent Desktop must be configured with
the new Contact Center Multimedia server name. Agents access the desktop
application using the URL http://<servername>/agentdesktop/ccad.exe. You
must update the <servername> to reflect the new name of the server.
ATTENTION
Updating Contact Center Manager Administration
On the Contact Center Manager Administration server, after you change the
Contact Center Multimedia server name, you must update the HOSTS file and
configure the new server name in the Multimedia Administrator.
Installation and Maintenance Guide
Incorrectly modifying a host table can cause extensive
network problems. Before you modify host tables, review
the information about hosts in the supporting
documentation for Microsoft Windows Server 2003.
Change the names or IP addresses of servers
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