Troubleshoot Installation Problems - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Troubleshoot installation problems

This section provides solutions to issues that may arise during or following the
Contact Center Multimedia server software installation.
Installation fails with Windows Server 2003 release 2
You must reinstall Windows Server 2003 R2 without installing the new optional
features before you install Contact Center Multimedia.
To install Windows Server 2003 Release 2 without the optional components, do
not install or configure CD 2 of the Windows Server 2003 Release 2 installation
CDs. When you are prompted to install CD2, click Cancel and then click OK.
For further details about installing the Windows Server 2003 Release 2 operating
system without the optional components, consult the Contact Center Multimedia
Technical Requirements and Operating System Configuration Guide.
Installing Contact Center Multimedia Redundancy server
You must ensure that both the Contact Center Multimedia server and the
Redundancy server are set with the current local date and time for installation
and switching Primary servers to work correctly.
You must change a server name
For more information about changing the server name or IP address of any
server in Contact Center, see Appendix D, "Change the names or IP addresses of
servers."
Configuring Windows
Contact Center Multimedia supports the US English locale in the following
Operating Systems:
English
Japanese
Installation and Maintenance Guide
Troubleshooting
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