Nortel Contact Center Multimedia Installation And Maintenance Manual page 1118

Configuring e-mail settings and routing
c. In the Name box, type the name of the auto-response.
d. In the Subject box, type the subject of the response e-mail message.
e. In the Type box, type select the type of auto-response: Regular,
f.
g. Click Save.
1118
Password Reminder, or Out of Hours.
In the Body box, type the message you want to include in the
response.
You can also add attachments and insert data items, such as the date,
customer number, arrival time, customer name, customer e-mail
address, e-mail subject, and e-mail body in an auto-response. For
more information, see the Contact Center Multimedia Administrator
online Help.
If you use an attachment, a warning message indicates that the
attachments must be in the outbound e-mail attachment folder. Click
OK to confirm the attachment location.
Contact Center Multimedia/Outbound
Standard 7.16