Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Changing the Active server

Overview

After the failure on Server A is corrected, or the upgrade is complete, you can
reconfigure Server A to run as the Active server and Server B to run as the
Standby server.
This section describes both the configuration of Server A and Server B. If you
only want to configure Server A as an Active server, you can omit any steps on
Server B after you demote Server B.
Before this process begins, in your contact center, Server B is running in active
mode, and server A is not running.
ATTENTION
Here is a detailed overview of the steps you must perform:
On Server B, perform the following steps to prepare the server to be taken out of
service:
Ensure users are disconnected
Stop and disable Multimedia services on Server B
Backup Server B
Stop the shadowing process on Server B
Update the server details
Demote Server B
Stop the services on Server B
On Server A, perform the following steps to restore the database from Server B
and make Server A active:
Stop and disable Multimedia services on Server A
Restore the backup to Server A
Record the journal file
1010
You must perform this process during a low activity period
because it involves disabling services on your current active
server while switching Server A to the active server.
Contact Center Multimedia/Outbound
Standard 7.16