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Nortel Contact Recording User Manual

Server specification guide
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297-2183-966
Nortel Contact Recording and Quality
Monitoring
Server Specification Guide
Product Release 6.01
Standard 4.0
September 2007

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Summary of Contents for Nortel Contact Recording

  • Page 1 297-2183-966 Nortel Contact Recording and Quality Monitoring Server Specification Guide Product Release 6.01 Standard 4.0 September 2007...
  • Page 3 Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

  • Page 4: Revision History

    Revision history September 2007 Standard 4.0. Nortel Contact Recording and Quality Monitoring Server Specification Guide is up-issued for Product Release 6.01. April 2007 Standard 3.0. Nortel Contact Recording and Quality Monitoring Server Specification Guide server specifications are updated. March 2007 Standard 2.0.

  • Page 5: Table Of Contents

    Duplicate Media Stream/IP-Based Solution with Nortel Quality Monitoring Only ....... . . 39 Nortel Database / Viewer Server and Nortel Database / Viewer / Archive Server .
  • Page 6 Contents Standard 4.0 Nortel Contact Recording and Quality Monitoring...

  • Page 7: Getting Started

    C h a p t e r 1 Getting Started In this chapter About this guide How to get help Software and documentation version numbering Server Specification Guide...

  • Page 8: About This Guide

    Specification Guide provides the product vendor independent server specifications for Nortel Contact Recording and Quality Monitoring systems. Intended audience This guide is intended for use by Nortel engineers, partners, and distributors responsible for solution planning and design. Nortel Contact Recording and Quality Monitoring Standard 4.0...

  • Page 9: How To Get Help

    Getting help over the phone from a Nortel Solutions Center If you do not find the information your require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

  • Page 10: Getting Help Through A Nortel Distributor Or Reseller

    Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

  • Page 11: Software And Documentation Version Numbering

    Nortel Contact Recording and Quality Monitoring documentation is issued for Nortel Contact Recording Package Release 6.01. The individual Nortel Contact Recording and Quality Monitoring software components that you install may display a different number. This is a known issue that does not affect system performance.
  • Page 12 Getting Started Standard 4.0 Nortel Contact Recording and Quality Monitoring...

  • Page 13: Server Specifications

    Duplicate Media Stream/IP-Based Solution with Nortel Contact Recording and Nortel Quality Monitoring Co-Resident Duplicate Media Stream/IP-Based Solution with Nortel Quality Monitoring Only Nortel Database / Viewer Server and Nortel Database / Viewer / Archive Server Nortel Archive Server Specification Guide...

  • Page 14: Nortel Contact Recording Ip Recorder

    Viewer X search and replay application Custom adapter (Unify component) – if applicable In some cases, the Nortel Contact Recording Master might reside on its own server, and only perform CTI/recording control functions. You would then configure additional servers as slave recorders. The channel capacity of...
  • Page 15 (Holds Windows 2003 OS, Page File) 24GB (Holds application software) 72GB (Holds recorded calls) a.CD/DVD drive does not have to be allocated drive letter E. b.The size of the partition can only be determined once call volumes and durations and their online call retention requirements are known. Each GB on F will hold approximately 125 hours of recordings (72GB = 9,000 hours).
  • Page 16 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 17 September 2007 Hardware Keyboard Serial Port Parallel Port USB Port Server Specification Guide Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by soundcard Server Specifications...
  • Page 18 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 19 September 2007 Hardware Keyboard Serial Port Parallel Port USB Port Server Specification Guide Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by soundcard Server Specifications...
  • Page 20 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 21 September 2007 Hardware Keyboard Serial Port Parallel Port USB Port Server Specification Up to 180 Channels – G.729 Solution Hardware Configuration Hard Disk Space Hard Disk Partitioning Hard Disk Type Hard Disk Speed (RPM) Server Specification Guide Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by...
  • Page 22 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) 1 if modem used for remote support 1 x v2.0 for use by soundcard Nortel Contact Recording and Quality Monitoring Standard 4.0...

  • Page 23: Nortel Contact Recording Tdm Recorder

    September 2007 Nortel Contact Recording TDM Recorder A single server TDM Recorder of up to 360 channels will support the co- existence of the following applications and components: Nortel Contact Recording Master TDM Recorder Manager Database Viewer Custom adapter (Unify component) – if applicable...
  • Page 24 Recommended Size 1.44MB 30GB 42GB 288GB Nortel Contact Recording and Quality Monitoring Standard 4.0 Notes Floppy drive RAID 1 array NTFS partition on disk 0. Minimum = pair of 36GB HDD.
  • Page 25 September 2007 Server Specification – Up to 72 Channels Hardware Configuration Hard Disk Space Hard Disk Partitioning Hard Disk Type Hard Disk Speed (RPM) Floppy CD/DVD Network Interface Video Soundcard Mouse Keyboard Server Specification Guide Minimum Specification Additional Information Up to 72 channels Single P4 2.0 Ghz 1 GB See “Server Hard Disk...
  • Page 26 Server Specifications Hardware Serial Port Parallel Port USB Port Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by soundcard Nortel Contact Recording and Quality Monitoring Standard 4.0...
  • Page 27 September 2007 Server Specification – From 73 to 240 Channels Hardware Configuration Hard Disk Space Hard Disk Partitioning Hard Disk Type Hard Disk Speed (RPM) Floppy CD/DVD Network Interface Video Soundcard Mouse Keyboard Server Specification Guide Minimum Specification From 73 to 240 channels Single Xeon 3.4 Ghz 2 GB See “Server Hard Disk...
  • Page 28 24. See “Server Hard Disk Sizing and Partitioning” on page 24. SCSI 15,000 DVD+RW Nortel Contact Recording and Quality Monitoring Standard 4.0 Additional Information RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 29 September 2007 Hardware Network Interface Video Soundcard Mouse Keyboard Serial Port Parallel Port USB Port Server Specification Guide Minimum Specification Additional Information 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) 1 if Modem used for remote support 1 x v2.0 for use by...

  • Page 30: Quality Monitoring With Co-Resident Call Record Card

    Quality Monitoring with Co-Resident Call Record Card Nortel Quality Monitoring with the co-resident Call Record Card (CRC) solution is ideal for those environments that have a mixture of end point types (such as IP, digital, and analog), and the quantity of recordings necessary to accommodate the quality monitoring requirement is low.
  • Page 31 12GB (Holds Windows 2003 OS, Page File) 24GB (Holds application software, Database) 72GB Holds recorded calls) a.CD/DVD drive does not have to be allocated drive letter E. b. The size of the partition can only be determined once call volumes and durations and their online call retention requirements are known.
  • Page 32 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 33 September 2007 Hardware Serial Port Parallel Port USB Port Server Specification Guide Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by soundcard Server Specifications...

  • Page 34: Duplicate Media Stream/Ip-Based Solution With Nortel Contact Recording And Nortel Quality Monitoring Co-Resident

    Monitoring must be separated and reside on their own server platforms. For the server specifications for Nortel Contact Recoding on its own server, see “Nortel Contact Recording IP Recorder” on page 14. For the server specifications for Nortel Quality Monitoring on its own server, see “Duplicate Media Stream/IP-Based Solution with Nortel Quality...
  • Page 35 12GB (Holds Windows 2003 OS, Page File) 24GB (Holds application software, Database) 72GB (Holds recorded calls) a.CD/DVD drive does not have to be allocated drive letter E. b. The size of the partition can only be determined once call volumes and durations and their online call retention requirements are known.
  • Page 36 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 37 September 2007 Hardware Keyboard Serial Port Parallel Port USB Port Server Specification Up to 30 Channels – G.729 Solution Hardware Configuration Hard Disk Space Hard Disk Partitioning Hard Disk Type Hard Disk Speed (RPM) Server Specification Guide Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by...
  • Page 38 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) 1 if Modem used for remote support 1 x v2.0 for use by soundcard Nortel Contact Recording and Quality Monitoring Standard 4.0...

  • Page 39: Duplicate Media Stream/Ip-Based Solution With Nortel Quality Monitoring Only

    Nortel Contact Recording and Nortel Quality Monitoring. If you are using these server specifications to host Nortel Quality Monitoring on its own server, you must have a separate server with Nortel Contact Recording in the solution. For the server specifications for Nortel Contact Recoding on its own server, see “Nortel Contact Recording IP...
  • Page 40 Recommended Size 1.44MB 30GB 42GB 288GB Nortel Contact Recording and Quality Monitoring Standard 4.0 Notes Floppy drive RAID 1 array NTFS partition on disk 0. Minimum = pair of 36GB hard disks .
  • Page 41 September 2007 Server Specification Up to 120 Channels – G.711 Solution Hardware Configuration Hard Disk Space Hard Disk Partitioning Hard Disk Type Hard Disk Speed (RPM) Floppy CD/DVD Network Interface Video Soundcard Mouse Server Specification Guide Minimum Specification Additional Information Up to 120 channels at G.711 with 20ms packet interval...
  • Page 42 40. See “Server Hard Disk Sizing and Partitioning” on page 40. SCSI 15,000 Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 43 September 2007 Hardware CD/DVD Network Interface Video Soundcard Mouse Keyboard Serial Port Parallel Port USB Port Server Specification Guide Minimum Specification Additional Information DVD+RW 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) 1 if Modem used for remote support 1 x v2.0 for use by...

  • Page 44: Nortel Database / Viewer Server And Nortel Database / Viewer / Archive Server

    Server Specifications Nortel Database / Viewer Server and Nortel Database / Viewer / Archive Server On occasion, it may be necessary for the Database and Viewer to reside on a separate server. This specification addresses that requirement. There might also be occasions where Archive co-resides on the same server platform with the Database and Viewer.
  • Page 45 12GB (Holds Windows 2003 OS, Page File) 24GB (Holds application software) 36GB (Holds calls database) a.CD/DVD drive does not have to be allocated drive letter E. b.The size of the partition can only be determined once call volumes and durations and their online call retention requirements are known.
  • Page 46 2 x 100 MB with 128k buffer 1024 x 768 SVGA 16 bit Soundblaster (see USB requirement below) Nortel Contact Recording and Quality Monitoring Standard 4.0 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks.
  • Page 47 September 2007 Hardware Keyboard Serial Port Parallel Port USB Port Server Specification Guide Minimum Specification Additional Information 1 if Modem used for remote support 1 x v2.0 for use by soundcard Server Specifications...

  • Page 48: Nortel Archive

    Nortel Archive This specification addresses all Archive scenarios other than those specifically referred to in “Nortel Database / Viewer Server and Nortel Database / Viewer / Archive Server” on page 44. Nortel Archive should not be confused with the local DVD archiving capability built into both the IP and TDM Recorders.
  • Page 49 Minimum (Suggested) Size 1.44MB 12GB (Holds Windows 2003 OS, Page File) 24GB (Holds application software) a.CD/DVD drive does not have to be allocated drive letter E. Server Specification Hardware Configuration Hard Disk Space Server Specification Guide Recommended Size 1.44MB 30GB...
  • Page 50 Sizing and Partitioning ” on page 49. SCSI 15,000 DVD+RW 2 x 100 MB with 128k buffer 1024 x 768 SVGA 1 if Modem used for remote support Nortel Contact Recording and Quality Monitoring Standard 4.0 Drive letter allocation is not static.

  • Page 52: Server Specification Guide

    Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

This manual is also suitable for:

Quality monitoring

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