Nortel Contact Center Multimedia Installation And Maintenance Manual page 1530

Nortel contact center multimedia software: user guide
Hide thumbs Also See for Contact Center Multimedia:
Table of Contents

Advertisement

Change the names or IP addresses of servers
1
On the Contact Center Multimedia server, browse to the HOSTS file
provided with the Windows Server 2003 installation in the following
directory:
<x>:\Windows\system32\drivers\etc
2
Right-click the HOSTS file and open the file with a text editor (for example,
Notepad) to modify the host tables.
Result: The HOSTS file appears in the text editor. The HOSTS file consists
of a list of IP addresses followed by a server name. A sample HOSTS file is
provided in the following figure as a guideline, but is not intended to indicate
exactly how the HOSTS file is configured.
3
Update the file to reflect the new name of the Contact Center Multimedia
server.
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4
Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5
Close all windows to complete the procedure.
1530
Contact Center Multimedia/Outbound
Standard 7.16

Advertisement

Table of Contents
loading

This manual is also suitable for:

Contact center multimedia and outbound

Table of Contents