Nortel Contact Center Multimedia Installation And Maintenance Manual page 1088
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring e-mail settings and routing
To configure the e-mail settings
1
In the Multimedia Administrator application, expand Contact Center
Multimedia.
2
Expand E-mail Administration.
3
Double-click E-mail Configuration.
Result: The E-Mail Configuration window appears.
4
To configure a different Mailbox Scan Interval, type the time in minutes or
seconds.
5
To change the Attachment Files locations, type the new path into the fields
provided.
6
Select or clear the Auto-Number Outbound E-Mail.check box. If the check
box is checked, the customer identification number is included in the
message subject of all e-mail messages.
7
Select or clear the Include E-Mail Body in Keyword Search check box. If
the check box is checked, the keyword search for rules is applied to both
the subject and the body of the e-mail message. You can also select the
number of characters in the e-mail message you want to search.
1088
Contact Center Multimedia/Outbound
Standard 7.16
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