Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Changing the Active server

Overview

If you plan to use the Standby server while you perform maintenance on the
Active server, you must perform some steps to manually configure your Standby
server (Server B) to run in active mode. When Server B is running in active
mode, all incoming contacts are routed to it. Server A is removed from the
network until upgrades are complete.
Complete the following procedures to promote Server B to active mode and
bring your contact center back into operation:
1. Disconnect Server A from the network
2. Promote Server B
3. Associate the new reporting server
4. Configure the external Web server
5. Configure the Contact Center Agent Desktop
6. Disable Server A
7. Confirm the Multimedia services
ATTENTION
994
When the Active server fails, and you use the current Standby
server for contact handling, you do not have a functional
Standby server if another failure occurs.
Contact Center Multimedia/Outbound
Standard 7.16