Nortel Contact Center Multimedia Installation And Maintenance Manual page 1533
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Updating the e-mail attachment folders for Contact Center Multimedia
If you are licensed for e-mail messages in your contact center, you must update
the e-mail attachment folders.
1
In the Multimedia Administrator, expand Contact Center Multimedia.
2
Expand E-mail Administration.
3
Double-click E-mail Configuration.
Result: The E-Mail Configuration window appears.
4
In the Attachment Files section, update the four path names to show the
new server name.
5
Click Save.
6
Close the Contact Center Multimedia Administrator.
7
Restart the Multimedia services using the following steps:
a. On the Windows Start menu, click All Programs > Nortel Contact
Center > Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
Installation and Maintenance Guide
Change the names or IP addresses of servers
1533
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