Nortel Contact Center Multimedia Installation And Maintenance Manual page 1604

Index
configuring tape drives
creating mapped drive
for backups
1206
of e-mail attachments
log files
backing up
1208
backup.txt
1211
backupsched.txt
1217
checking
1305
configuration utility on client
default size
1248
defining critical errors
directory
1247
filtering
1247
first-level trace information
trace information
1248
verbosity
1247
logging
text chats
1166
logging off
customers
261
logging off Multimedia Administrator
logging on
237
Contact Center Agent Desktop
Contact Center Manager Administrator
Contact Center Multimedia
Administrator
customers
259
Multimedia Administrator
OCMT problems
1322
problems in mailbox
problems with Agent Desktop
unable
1320
logical expressions in keywords
M
mail servers
multiple
216
mailbox
,
configuring
215 1082
configuring for Web communications
E-mail Manager
1311
scan interval
1086
mailboxes
1604
,
1020 1210
,
1018 1208
1086
1252
1247
1247
205
, ,
237 515 862
132
,
1073 1079
204
1311
1317
1109
247
comparing to e-mail server
,
configuring
1090 1150
configuring rules for multiple
creating a rule for
maintaining the multimedia server
major errors
log files
defining major errors
managing e-mail messages
about
26
mapped drives
creating backup locations
mapping resources
terminals to workstations
users to addresses
users to contact center users
users to terminals
193
memory
allocating for e-mail messages
Memory Management utility
message text
1313
Microsoft Internet Explorer
troubleshooting
1325
Microsoft remote desktop connection
enabling
67
using
54
Microsoft updates
1262
migrated Multimedia server
migrating server
installing
687
migration utility
description
28
MIME types
configuring
104
monitoring
attachment folder disk space
database disk space
moving database from SWCP 4.0 to CCMM
6.0
390
multimedia
adding skillsets
138
component overview
configuring contacts
event codes
1341
licensing
30
,
script samples
146
Contact Center Multimedia/Outbound
Standard 7.16
215
1122
1102
1205
1247
,
1018 1208
187
191
195
1334
1334
687
1205
1205
26
206
422