Nortel Contact Center Multimedia Installation And Maintenance Manual page 1438
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Change the names or IP addresses of servers
CC Rep Service
3
Use the Windows Network Connection interface to change the Replication
Server IP address.
4
Click Start > Administrative Tools > Services to restart the following
services:
Sybase BCKServer_<Server Name>_BS (if it was running)
Sybase SQLServer_<Server Name>
Sybase REP_<Server Name>_RS
CC Rep Service
5
Ensure that you can ping both the Standby and Active Servers.
On the Active Server
6
Change the IP address of the Active Server using the procedures in
"Changing the Contact Center Manager Server IP address" on page 1439,
depending on your Nortel server subnet or ELAN subnet configuration.
7
In the Server Setup Configuration Utility, on the Local Area Network IP
tab, change the Nortel Server Subnet IP address or the ELAN Subnet IP
address to the new address defined, depending on which address you are
changing.
8
In the Server Setup Configuration Utility, change the Replication Server IP
address on the Database Replication tab.
9
Restart the server.
10
Ensure that you can ping the Replication Server.
On the Standby Server
11
Change the Standby Server IP address using the procedures in "Changing
the Contact Center Manager Server IP address" on page 1439, depending
on your Nortel server subnet or ELAN subnet configuration.
12
In the Server Setup Configuration Utility, on the Local Area Network IP
tab, change the Nortel Server Subnet IP address or the ELAN Subnet IP
address to the new address defined, depending on which address you are
changing.
13
In the Server Setup Configuration Utility, change the Replication Server IP
address on the Database Replication tab.
1438
Contact Center Multimedia/Outbound
Standard 7.16
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