Changing the Active server
Step 12. Update the e-mail attachment folders
You must ensure that the e-mail attachment folders point to Server A.
1
In the Multimedia Administrator tool, expand Contact Center Multimedia.
2
Expand E-mail Administration.
3
Double-click E-mail Configuration.
Result: The E-Mail Configuration window appears.
4
Under Attachment Files, replace the inbound and outbound e-mail
attachment shared folder names to show the name of Server A, and click
Save.
Result: The e-mail attachment folders are updated.
5
Close the Contact Center Multimedia Administrator.
1048
Contact Center Multimedia/Outbound
Standard 7.16