Nortel Contact Center Multimedia Installation And Maintenance Manual page 1572

HTTP
See Hypertext Transfer Protocol.
hundred call seconds
See centum call seconds.
Hypertext Transfer Protocol
The set of rules for transferring data on the World Wide Web.
I
ICM
See Intelligent Call Manager.
IGMP
See Internet Group Management Protocol.
Incalls key
The key on an agent phoneset to which incoming ACD and Contact Center
Manager calls are presented.
Integrated Services Digital Network
A set of standards for transmitting digital information over ordinary telephone
wire and other media.
Integration Package for Meridian Link
A feature that integrates an IVR system with a switch.
Intelligent Call Manager
A high capacity contact center TCP/IP interface to the switch that enables the
exchange of messages between the switch and a remote host computer.
Interactive Voice Response
An application that allows telephone callers to interact with a host computer
using prerecorded messages and prompts.
Interactive Voice Response ACD-DN
A directory number that routes a caller to a specific IVR application. An IVR
ACD-DN must be acquired for non-integrated IVR systems.
1572 Contact Center Multimedia/Outbound
Standard 7.16