Nortel Contact Center Multimedia Installation And Maintenance Manual page 1488
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Change the names or IP addresses of servers
1
From the Start menu, select All Programs > Nortel > Symposium TAPI
Provider > Configure Database.
Result: The Symposium TAPI SP for Meridian 1 Configuration window
appears.
2
Click the Meridian 1 Host tab.
3
In the Host Address box, type the new Nortel server subnet IP address for
the Contact Center Manager Server.
4
Click OK.
Restart all Communication Control Toolkit services
Restart all services, including Telephony, ACDProxy, and all Communication
Control Toolkit services.
1
From the Start menu, select All Programs > Nortel > Communication
Control Toolkit > NCCT 6.0 Console.
2
Expand NCCT Maintenance.
3
Select Services.
4
In the right pane, double-click Services.
Result: The Services Properties dialog box appears.
5
Click Restart All.
6
Click OK.
7
Click File > Exit to close the NCCT 6.0 Console.
If prompted, save the Console settings.
Updating the Contact Center Multimedia server
On the Contact Center Multimedia server, after you change the Contact Center
Manager Server IP address, you must update the HOSTS file if you do not have
a DNS server.
1488
Contact Center Multimedia/Outbound
Standard 7.16
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