October 2007
Step 33. Import the agent workstations into
CCT
You can import workstations from the local domain using the Import
Workstations tool. To import domain users, the Communication Control Toolkit
administrator must be logged on to that domain.
Note: If the Communication Control Toolkit server is on a stand-alone server in
a workgroup, then there are no other workstations to import.
Importing local domain workstations
1
Make sure that the following Control Communication Toolkit server services
are stopped:
NCCT Server
NCCT TAPI Connector Service (if installed)
Nortel MPS Manager (if installed)
Nortel RSH Daemon (if installed)
To stop these services:
a. Click Start > Administrative Tools > Services.
b. Right-click each service, and then click Stop.
c. Close the Services window.
2
Close the NCCT 6.0 Console.
3
Restart the Data Access Layer Service.
a. Click Start > Administrative Tools > Services.
b. Right-click Data Access Layer service, and then click Restart.
c. Close the Services window.
Installation and Maintenance Guide
Migrating Contact Center 6.0 to a new server
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