Nortel Contact Center Multimedia Installation And Maintenance Manual page 1565

October 2007
CSL
Command and Status Link
CTD
See Conditionally Toll Denied.
CTI
See Computer Telephony Integration.
customer administrator
A user who maintains Contact Center Manager.
Customer Local Area Network
The LAN to which your corporate servers, third-party applications, and desktop
clients connects.
Customer Relationship Manager
An application that provides the tools and information that an organization
requires to manage its customer relationships.
D
Data Execution Prevention
A set of hardware and software technologies that perform additional checks on
memory to help to protect against malicious code exploits. In Windows Server
2003 Service Pack 1, Data Execution Prevention is enforced by both hardware
and software.
database views
A logical representation of the database used to organize information in the
database for your use. Event statistics are accessible through database views.
DBMS
Database Management System
deacquire
To release an acquired switch resource from the control of the contact center.
Installation and Maintenance Guide 1565