Nortel Contact Center Multimedia Installation And Maintenance Manual page 1133

October 2007
c. Click Edit.
d. In the Route Point list, select the route point that you want to assign to
e. Click Save.
Result: The Edit Skillset window closes. In the Skillset Settings window, the
configured route point appears next to the skillset.
f.
3 In the Contact Type box, select the type to assign to the contact if the
contact matches the rule.
4 In the Contact Priority box, select the priority for the contact if the contact
matches the rule.
5 To configure a rule that is applied when the contact center is closed, Select
the This rule will use Office Hours check box.
Note: Default hours are configured for office hour times in your contact
center. For information about changing the open and close times, see your
online Help.
Note: You can create only one out of office hours rule.
Installation and Maintenance Guide
Result: The Edit Skillset window appears.
the skillset.
Click Close to close the Skillset Settings window.
Configuring e-mail settings and routing
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