Nortel Contact Center Multimedia Installation And Maintenance Manual page 1387

October 2007
Updating the HOSTS file
If you do not have a DNS server, you must manually update the HOSTS file on
Communication Control Toolkit server with the new computer name. If you do
have a DNS server, proceed with "Configuring the Contact Management
Framework settings" on page 1387.
ATTENTION
1 On the Communication Control Toolkit server, browse to the HOSTS file
provided with the Windows Server 2003 installation in the following
directory: <x>:\Windows\system32\drivers\etc
2 Right-click the HOSTS file and open the file with a text editor (for example,
Notepad) to modify the host tables.
Result: The HOSTS file appears in the text editor.
3 Update the file to reflect the new server name of the Contact Center
Manager Server.
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4 Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5 Close all windows to complete the procedure.
Configuring the Contact Management Framework settings
Update the Contact Management Framework component in Communication
Control Toolkit with the new Contact Center Manager Server name.
1 Log on to the Communication Control Toolkit server.
2 Open the NCCT 6.0 Console by clicking Start > All Programs > Nortel >
Communication Control Toolkit > NCCT 6.0 Console.
Installation and Maintenance Guide
Incorrectly modifying a host table can cause extensive
network problems. Before you modify host tables, review
the information about hosts in the supporting
documentation for Microsoft Windows Server 2003.
Change the names or IP addresses of servers
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