Nortel Contact Center Multimedia Installation And Maintenance Manual page 1300
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Troubleshooting
1
On the Windows Start menu of the Multimedia server, click All Programs >
Administrative Tools > Services.
2
Next to CCMM License Service, verify that the Status is Started and the
Startup Type is Automatic.
3
Next to CCMM Starter Service, verify that the Status is Started and the
Startup Type is Automatic.
Check the contents of the License Manager registry
If the CCMM License Service and the CCMM Starter Service are both Started,
review the contents of the License Manager registry on the Contact Center
Multimedia server to identify the License Manager server. See
HKEY_LOCAL_MACHINE\Software\Nortel\LM\LSHost.
If the contents of the LSHost registry key are invalid, change the License
Manager key in the Multimedia Administrator. See "Confirm the name of the
License Manager server in Contact Center Multimedia" on page 1301.
1
On the Multimedia server, click Start > Run.
2
In the Run box type Regedit.
Result: The Registry Editor application appears.
Note: Only trained individuals can edit the registry. Nortel recommends
backing up the registry before making any adjustments.
1300
Contact Center Multimedia/Outbound
Standard 7.16
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