Nortel North American DMS-100 Instruction Manual

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Table of Contents

Troubleshooting

Summary of Contents for Nortel North American DMS-100

Page 1 Critical Release Notice Publication number: 297-8021-544 Publication release: Standard 16.02 The content of this customer NTP supports the SN06 (DMS) software releases. Bookmarks used in this NTP highlight the changes between the baseline NTP and the current release. The bookmarks provided are color-coded to identify release-specific content changes. NTP volumes that do not contain bookmarks indicate that the baseline NTP remains unchanged and is valid for the current release.
Page 2 Publication History November 2005 For the SN06 (DMS) standard release 16.02, the following updates were made: Volume 1 Section “Clearing an SPM UR or a NA link state” added for CR Q01007141. Volume 2 No changes May 2003 For the SN06 (DMS) release, 16.01, updates were made to Volume 2 according to CR Q00569522.
Page 3 297-8021-544 DMS-100 Family North American DMS-100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up Standard 14.02 May 2001...
Page 5 Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Changes or modiﬁcation to the DMS-100 without the express consent of Nortel Networks may void its warranty and void the user’s authority to operate the equipment.
Page 7: Table Of Contents
Contents Trouble Locating and Clearing Procedures Volume 2 of 2 NTP Summary Contents Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR 1-2 Recovering a stuck two-slot LIU7 1-10 Removing an MP position from service (integrated) 1-18 Removing an MP position from service (standalone) 1-22 Removing a TOPS MPX terminal from service TOPS MPX 1-28 Repairing FAN faults on an LCEI frame;...
Page 8 iv Contents Replacing a TOPS MPX terminal TOPS MPX 1-255 Reseating a line card 1-260 Responding to TRMS301 logs 1-266 Restoring far-end service for a D-channel ISDN PRI primary and backup D-channels 1-269 Restoring far-end service for a D-channel ISDN PRI single D-channel 1-274 Returning a busy D-channel to service ISDN PRI primary and backup D-channels 1-278...
Page 9 Contents v TOPS MP TAMI trouble (standalone) Clearing TAMI response failure 1-534 TOPS MPX Operator complaint audio/headset malfunction 1-540 TOPS MPX Power-on self test 1-546 TOPS MPX Power-on self-test troubleshooting 1-551 TOPS MPX terminal system diagnostic TOPS MPX 1-558 TOPS MPX Token Ring LAN troubleshooting 1-580 Troubleshooting a customer-reported failure No FRIU alarms 1-625 Troubleshooting a customer-reported failure No PM alarms 1-631 Updating TOPS MPX software 1-638...
Page 11 NTP Summary Contents Trouble Locating and Clearing Procedures Volume 1 of 2 NTP Summary Contents About this document Vol. 1, xiii How to check the version and issue of this document Vol. 1, xiii References in this document Vol. 1, xiii What precautionary messages mean Vol.
Page 12 viii NTP Summary Contents Correcting a call cut-off problem Vol. 1, 1-168 Correcting a data error problem Vol. 1, 1-174 Correcting digital test unit problems Vol. 1, 1-183 Correcting DRAM announcement trouble Vol. 1, 1-195 Correcting DRAM sit tone trouble Vol. 1, 1-204 Correcting EDRAM voice file problems Vol.
Page 13 NTP Summary Contents ix DIRP 101 logs Reason 100 Vol. 1, 1-472 DIRP 101 logs Reason 127 Vol. 1, 1-475 DIRP 101 logs Reason 129 Vol. 1, 1-479 DIRP 101 logs Reason 153 Vol. 1, 1-483 DIRP 101 logs Reason 154 Vol. 1, 1-487 DIRP 101 logs Reason 155 Vol.
Page 14: Trouble Locating And Clearing Procedures Volume 2 Of
x NTP Summary Contents Modifying provisioned data for resource modules DMS-Spectrum Peripher- al Module Vol. 1, 1-708 Monitoring call processing busy trunk circuits Vol. 1, 1-712 Performing an external continuity test on a DS-1 link ISDN PRI primary and backup D-channels Vol. 1, 1-716 Performing an external continuity test on a DS-1 or PCM30 link ISDN PRI single D-channel Vol.
Page 15 NTP Summary Contents xi Replacing a digital audio tape (DAT) drive NTFX32CA Vol. 2, 1-182 Replacing a door gasket Vol. 2, 1-191 Replacing a fan in a 28-in. cabinet Vol. 2, 1-194 Replacing a fan in a 28-in. frame Vol. 2, 1-200 Replacing a fan in a 42-in.
Page 16 xii NTP Summary Contents TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC Vol. 2, 1-472 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position Vol. 2, 1-483 TOPS MP Operator complaint (standalone) Clearing screen trouble Vol.
Page 17: Trouble Locating And Clearing Procedures (Continued)
1 Trouble locating and clearing procedures (continued) The following chapter is a continuation of the trouble locating and clearing procedures. For general information on the trouble locating and clearing procedures refer to the introduction in Volume 1. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 18: Recovering A Stuck Hliu Or Hslr
1-2 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR Application Use this procedure to recover a stuck high-speed link interface unit (HLIU) or a high-speed link router (HSLR). Deﬁnition An HLIU or HSLR is stuck when both F-bus taps of the individual HLIU or HSLR are not accessible (NA).
Page 19 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (continued) Summary of Recovering a stuck HLIU or HSLR Post LIM associated with This flowchart summarizes the stuck HLIU or procedure. HSLR Use the instructions in the procedure that follows this Manually busy flowchart to perform the F-bus taps...
Page 20 1-4 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (continued) Recovering a stuck HLIU or HSLR At the MAP terminal DANGER Contact your next level of support Do not attempt this procedure before contacting your next level of support.
Page 21 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (continued) Msg Channel #1 NA TAP #0 OOS/NA TAP #1 OOS/NA LMS States : InSv InSv Auditing : No Msg Channels: Acc TAP 0 : I (NA) S (NA) Reserved HLIU forms part of CCS7 Linkset :HSL172001000 SLC:0 LIU is not allocated Post the LIM associated with the stuck HLIU or HSLR by typing...
Page 22 1-6 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (continued) tap_no is the number of the F-bus tap (0 to 11) Perform this step for both F-bus taps associated with the stuck HLIU or HSLR. Return the F-bus taps associated with the stuck HLIU or HSLR to service by typing >RTS FBUS...
Page 23 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (continued) Prepare to unseat and reseat the cards belonging to the stuck HLIU or HSLR. At the ELPP WARNING Static electricity damage Wear a wrist strap connected to the wrist-strap grounding point of a frame supervisory panel (FSP) while handling cards.
Page 24 1-8 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (continued) Verify the type of PM. If the PM is an HLIU step 20 HSLR step 21 Repeat steps 16, 17, 18, and 19 for the NTEX76 card belonging to the stuck HLIU.
Page 25 Trouble locating and clearing procedures (continued) Recovering a stuck HLIU or HSLR (end) Verify the type of PM. If the PM is an HLIU step 24 HSLR step 25 Repeat steps 21, 22, and 23 for the NTEX76 card that belongs to the stuck HLIU.
Page 26: Recovering A Stuck Two-Slot Liu7
1-10 Trouble locating and clearing procedures (continued) Recovering a stuck two-slot LIU7 Application Use this procedure to recover a stuck CCS7 link interface unit (LIU7). This procedure applies only to two-slot LIU7s. Deﬁnition An LIU7 is stuck when both of its F-bus taps are not accessible (NA). Common procedures None Action...
Page 27 Trouble locating and clearing procedures (continued) 1-11 Recovering a stuck two-slot LIU7 (continued) Summary of Recovering a stuck two-slot LIU7 Post LIM associated with This flowchart summarizes the stuck LIU7 procedure. Use the instructions in the procedure that follows this Manually busy flowchart to perform the F-bus taps...
Page 28 1-12 Trouble locating and clearing procedures (continued) Recovering a stuck two-slot LIU7 (continued) Recovering a stuck two-slot LIU7 At the MAP terminal DANGER Contact your next level of support Do not attempt this procedure before contacting your next level of support. Access the PM level of the MAP display by typing >MAPCI;MTC;PM and pressing the Enter key.
Page 29 Trouble locating and clearing procedures (continued) 1-13 Recovering a stuck two-slot LIU7 (continued) Example of a MAP display: Tap: FBus0:ISTb(NA) ...S ......–. FBus1:InSv ...S ..... ..–. Note: In the example, S means that F-bus taps are system busy. Determine which F-bus taps are associated with the stuck LIU7 by typing >TRNSL fbus_no...
Page 30 1-14 Trouble locating and clearing procedures (continued) Recovering a stuck two-slot LIU7 (continued) Example of a MAP response: LIM lim_no FBus fbus_no Tap tap_no Return to Service initiated. If the RTS command passed step 27 failed step 12 Access the PM level of the MAP display by typing >PM and pressing the Enter key.
Page 31 Trouble locating and clearing procedures (continued) 1-15 Recovering a stuck two-slot LIU7 (continued) Carefully pull the card 25 mm (1 in.) toward you. Leave the NTEX22 sitting in its slot on the link interface shelf (LIS). Repeat steps 17, 18, and 19 for the NT9X76 card that belongs to the stuck LIU7.
Page 32 1-16 Trouble locating and clearing procedures (continued) Recovering a stuck two-slot LIU7 (continued) Seat and lock the card, as follows: Using your ﬁngers or thumbs, push on the upper and lower edges of the faceplate to ensure that the card is in the shelf. Close the locking levers.
Page 33 Trouble locating and clearing procedures (continued) 1-17 Recovering a stuck two-slot LIU7 (end) Return the LIU7 to service by typing >RTS and pressing the Enter key. If the RTS command passed step 27 failed step 26 For further assistance, contact the personnel responsible for the next level of support.
Page 34: Removing An Mp Position From Service (Integrated)
1-18 Trouble locating and clearing procedures (continued) Removing an MP position from service (integrated) Application Use this procedure to remove integrated Trafﬁc Operator Position System (TOPS) Multipurpose (MP) positions from service. Action This procedure contains a ﬂowchart and a list of steps. The ﬂowchart provides an overview of the procedure.
Page 35 Trouble locating and clearing procedures (continued) 1-19 Removing an MP position from service (integrated) (continued) Removing an MP position from service (integrated) At the MAP ATTENTION Continue if a step in a maintenance procedure directs you to this procedure. If you use this procedure without direction from a maintenance procedure, equipment damage or service interruption can occur.
Page 36 1-20 Trouble locating and clearing procedures (continued) Removing an MP position from service (integrated) (continued) Example of a MAP response Trks SysB ManB OffL CBsy ISTb InSv Quit Post TPC 0 InSv Trnsl Status RTRN Size of Post set: Disp_ Next FRls QueryMP...
Page 37 Trouble locating and clearing procedures (continued) 1-21 Removing an MP position from service (integrated) (end) Determine if all relevant MP positions are removed from service. If all relevant MP positions are removed from service step 5 are not removed from service step 2 This procedure is complete.
Page 38: Removing An Mp Position From Service (Standalone)
1-22 Trouble locating and clearing procedures (continued) Removing an MP position from service (standalone) Application Use this procedure to remove a standalone Trafﬁc Operator Position System (TOPS) Multipurpose (MP) from service. Action This procedure contains a ﬂowchart and a list of steps. The ﬂowchart provides an overview of the procedure.
Page 39 Trouble locating and clearing procedures (continued) 1-23 Removing an MP position from service (standalone) (continued) Summary of Removing an MP position from service (standalone) Access TTP level of MAP POST relevant MP position trunk BSY posted trunk N Enter the >NEXT BSYed all relevant command...
Page 40 1-24 Trouble locating and clearing procedures (continued) Removing an MP position from service (standalone) (continued) Removing an MP position from service (standalone) At the MAP ATTENTION Continue if a step in the mainenance procedure directs you to this procedure. If you use this procedure without direction from a maintenance procedure, equipment damage or service interruption can occur.
Page 41 Trouble locating and clearing procedures (continued) 1-25 Removing an MP position from service (standalone) (continued) To busy the posted trunk, type: >BSY and press the Enter key. Example of a MAP response Trks 0 Quit_ POST DELQ BUSYQ 2 Post_ 6–024 3 Seize_ CKT TYPE...
Page 42 1-26 Trouble locating and clearing procedures (continued) Removing an MP position from service (standalone) (continued) Example of a TAMI response POSITION STATUS/CONTROL OffL RTS ALL POSITIONS POSITION NUMBER STATUS CARD PRESENT InSv InSv InSv InSv MAKE CHOICE: To busy the relevant MP position, use the following procedure: Enter >1 and press the Enter key.
Page 43 Trouble locating and clearing procedures (continued) 1-27 Removing an MP position from service (standalone) (end) Determine if all relevant positions are removed from service from the TAMI. If all relevant MP positions are removed from service step 9 are not removed from service step 7 To return to the TAMI main menu, press the PF3 key.
Page 44 1-28 Trouble locating and clearing procedures (continued) Removing a TOPS MPX terminal from service TOPS MPX Application Use this procedure to remove a TOPS MPX terminal from service. Action The following ﬂowchart provides a summary of the procedure. To perform this procedure, use the instructions in the list of steps that follows the ﬂowchart.
Page 45 Trouble locating and clearing procedures (continued) 1-29 Removing a TOPS MPX terminal from service TOPS MPX (continued) Removing a TOPS MPX terminal from service Post the TOPS MPX terminals at the TPC level of the MAP Busy the TOPS MPX terminals at the TPC level of the MAP Post the TOPS MPX...
Page 46: Removing A Tops Mpx Terminal From Service Tops Mpx
1-30 Trouble locating and clearing procedures (continued) Removing a TOPS MPX terminal from service TOPS MPX (continued) Removing a TOPS MPX terminal from service CAUTION Potential risk to service When you prepare a TOPS MPX for a test, make sure that the user logged out.
Page 47 Trouble locating and clearing procedures (continued) 1-31 Removing a TOPS MPX terminal from service TOPS MPX (continued) and press the Enter key. where is number of position To busy the selected position from the MAP, type: >BSY and press the Enter key. Example of a MAP display: BSY Passed Are all the correct positions busy?
Page 48 1-32 Trouble locating and clearing procedures (continued) Removing a TOPS MPX terminal from service TOPS MPX (continued) equals TPC# To determine if the position # is MP0 or MP1, type: >QUERYPM and press the Enter key. Example of a MAP display: Trks APPL SysB...
Page 49 Trouble locating and clearing procedures (continued) 1-33 Removing a TOPS MPX terminal from service TOPS MPX (continued) Trks APPL SysB ManB OffL CBsy ISTb InSv Quit Post_ InSv Trnsl TMS# ISG# ISG Port# Trnsl TMS 0 data; ISG TMS 0 data;...
Page 50 1-34 Trouble locating and clearing procedures (continued) Removing a TOPS MPX terminal from service TOPS MPX (continued) “Operator services may be affected. Please confirm (“Y” or “No”) To busy the voice trunk, access the TTP level at the MAP and type: >TRKS;TTP and press the Enter key.
Page 51 Trouble locating and clearing procedures (continued) 1-35 Removing a TOPS MPX terminal from service TOPS MPX (end) and press the Enter key. Example of a MAP response: BSY state changed. If the position is not out of service at the MP MAP level, the following message appears.
Page 52: Repairing Fan Faults On An Lcei Frame; Cooling Unit Replacement
1-36 Trouble locating and clearing procedures (continued) Repairing FAN faults on an LCEI frame; cooling unit replacement Application Use this procedure to identify and to correct faults that can cause a FAN FAIL alarm. The alarm can occur when you install an NTBX63AA cooling unit in an ISDN line concentrating equipment (LCEI) frame.
Page 53 Trouble locating and clearing procedures (continued) 1-37 Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) Summary of Repairing FAN FAIL faults on an LCEI frame This flowchart summarizes the Start procedure. Use the instructions that follow this flowchart to perform the procedure.
Page 54 1-38 Trouble locating and clearing procedures (continued) Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) Summary of Repairing FAN FAIL faults on an LCEI frame (continued) (from previous page) This flowchart summarizes the procedure. Use the instructions that follow this flowchart to perform the procedure.
Page 55 Trouble locating and clearing procedures (continued) 1-39 Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) Repairing FAN FAIL faults in an LCEI frame At the front of the frame DANGER Next level of support The cooling unit conﬁguration in the frame can differ from the following description.
Page 56 1-40 Trouble locating and clearing procedures (continued) Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) WARNING Incorrect fuse values Always use replacement fuses of the correct rating, or damage to the equipment can result. Check the fuses in positions one to ﬁve at the front of the cooling unit. Replace any blown fuses.
Page 57 Trouble locating and clearing procedures (continued) 1-41 Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) At the front of the frame Slide out the line drawer above the cooling unit. At the back of the frame Look into the frame of the cooling unit. Note the position of any failed or slow fans.
Page 58 1-42 Trouble locating and clearing procedures (continued) Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) If you you do not want to repair the step 17 cooling unit while the unit is in the frame At the front of the frame Locate the fan fuses in the front of the cooling unit.
Page 59 Trouble locating and clearing procedures (continued) 1-43 Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) At the front of the frame Replace the four 5/16-inch bolts that secure the cooling unit side brackets (two per side) that you removed in step 11. Secure the brackets in position. At the back of the frame At the back of the cooling unit, reconnect the power plug or power leads disconnected in step 19.
Page 60 1-44 Trouble locating and clearing procedures (continued) Repairing FAN faults on an LCEI frame; cooling unit replacement (continued) Determine if any of the front three fans decreased in speed or failed. one or more damaged fans are step 33 present no damaged fans are present step 42 Note: Determine if all fans run, and the FAN FAIL lamp on the front of the...
Page 61 Trouble locating and clearing procedures (continued) 1-45 Repairing FAN faults on an LCEI frame; cooling unit replacement (end) If the FAN FAIL lamp remains on step 45 Note: A FAN FAIL lamp that turns off indicates a defective sensor switch. Remove the mounting screw from the air ﬂow sensor.
Page 62: Repairing An Ntbx63Aa Cooling Unit On The Bench Top
1-46 Trouble locating and clearing procedures (continued) Repairing an NTBX63AA cooling unit on the bench top Application Use this procedure to repair an NTBX63AA cooling unit on the bench top. Check for a fault with any of the front three fans. Do the check while the unit remains in the ISDN line concentrating equipment (LCEI) frame.
Page 63 Trouble locating and clearing procedures (continued) 1-47 Repairing an NTBX63AA cooling unit on the bench top (continued) Summary of Repairing an NTBX63AA cooling unit on the bench top This flowchart summarizes the procedure. Start Use the instructions that follow this flowchart to perform the procedure.
Page 64 1-48 Trouble locating and clearing procedures (continued) Repairing an NTBX63AA cooling unit on the bench top (continued) Repairing an NTBX63AA cooling unit on the bench top At your current location ATTENTION The cooling unit conﬁguration in the frame can differ from the following description.
Page 65 Trouble locating and clearing procedures (continued) 1-49 Repairing an NTBX63AA cooling unit on the bench top (continued) Disconnect the power supply. Replace or repair the harness that has faults. Tighten the loose connections. Reconnect the 48 V dc power supply. Inspect the fan operation.
Page 66 1-50 Trouble locating and clearing procedures (continued) Repairing an NTBX63AA cooling unit on the bench top (continued) An ohm meter that has an open circuit with the sail in the up position indicates a sensor operates correctly. Reconnect the wiring to the sensor switch. Repeat steps 22 to 26 to test all sensor switches.
Page 67 Trouble locating and clearing procedures (continued) 1-51 Repairing an NTBX63AA cooling unit on the bench top (end) Contact the next level of support. If you found no problems with the unit, step 34 or that repair to the unit was not possible found and repaired the problems step 35 Disconnect the power supply from the cooling unit and store the unit for future...
Page 68: Repairing And Replacing Nt3X90Aa Cooling Units
1-52 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AA cooling units Application Use this procedure to repair or replace NT3X90AA cooling units in the following frames: • LGE, DTE, LTE and SME • ILGE and IDTE • DSNE •...
Page 69 Trouble locating and clearing procedures (continued) 1-53 Repairing and replacing NT3X90AA cooling units (continued) Summary of Repairing and replacing NT3X90AA cooling units Start Repair Replace affected unit on cooling unit premises? frames? Replace inverter Clean or Dirty replace filter filter? Repair Replace unit on...
Page 70 1-54 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AA cooling units (continued) Repairing and replacing NT3X90AA cooling units At the FSP ATTENTION The cooling unit conﬁguration in the frame can differ from the following description. If you encounter an important difference, contact your next level of support.
Page 71 Trouble locating and clearing procedures (continued) 1-55 Repairing and replacing NT3X90AA cooling units (continued) If your company procedures do not direct you to do repairs step 71 At the front of the cooling unit Remove the screws that secure the side rail covers to the frame. Remove the eight screws that secure the brackets to the sides of the cooling unit.
Page 72 1-56 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AA cooling units (continued) Air flow sensor switch fans work correctly but FAN step 33 FAIL lamp remains on one fan does not work step 13 other than listed above step 85 Note 1: A fan that does not work indicates a wiring harness, loose connections, or a fan that requires replacement.
Page 73 Trouble locating and clearing procedures (continued) 1-57 Repairing and replacing NT3X90AA cooling units (continued) At the back of the frame Unplug the connector at the back of the unit. At the cooling unit A harness requires replacement. Tighten any loose connections. Toggle switch Inverter card At the back of the frame...
Page 74 1-58 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AA cooling units (continued) At the back of the cooling unit Unplug the connector at the back of the unit. At the cooling unit Disconnect the wiring to the airﬂow sensor switch from the fan. Note the position and color of the wires.
Page 75 Trouble locating and clearing procedures (continued) 1-59 Repairing and replacing NT3X90AA cooling units (continued) If the FAN FAIL lamp did not remain on when you dis- step 35 connected the wiring to the air flow sensor Note: A FAN FAIL lamp that turns OFF when you disconnect the wiring to the sensor indicates a sensor switch that has faults.
Page 76 1-60 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AA cooling units (continued) WARNING Incorrect fuse values Use replacement fuses of the correct rating, or damage to the equipment may result. Replace the fuses in the PDC. Replace the blown fuse with a new fuse. If FAN FAIL lamps at the FSPs are dark step 42...
Page 77 Trouble locating and clearing procedures (continued) 1-61 Repairing and replacing NT3X90AA cooling units (continued) Go to step 71. Turn OFF the inverter that powers the row of fans that have faults. At the PDC frame Remove the fuse for the inverter that powers the fans. At the frame Disconnect the connector at the back left corner of the inverter.
Page 78 1-62 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AA cooling units (continued) Reinstall the air intake grill and ﬁlter assembly at the at the front of the cooling unit. Turn OFF the FAN FAIL OVERRIDE switch on the FSP. Go to step 86.
Page 79 Trouble locating and clearing procedures (continued) 1-63 Repairing and replacing NT3X90AA cooling units (end) For additional help, contact the next level of support. The procedure is complete. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 80: Repairing And Replacing Nt3X90Ab Cooling Units
1-64 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AB cooling units Application Use this procedure to repair or replace NT3X90AB cooling units in the following frames: • LGE, DTE, LTE and SME • ILGE and IDTE • DSNE •...
Page 81: Repairing And Replacing Nt3X90Ac Cooling Units
Trouble locating and clearing procedures (continued) 1-65 Repairing and replacing NT3X90AB cooling units (continued) Summary of Repairing and replacing NT3X90AB cooling units Start Clean or Dirty replace filter filter? Replace fuse FAN FAIL Blown fuse? lamp out? Row of Repair fans that unit on have...
Page 82 1-66 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AB cooling units (continued) Repairing and replacing NT3X90AB cooling units At the FSP DANGER Next level of support The cooling unit conﬁguration in the frame can differ from the following description. If you encounter an important difference, contact your next level of support.
Page 83 Trouble locating and clearing procedures (continued) 1-67 Repairing and replacing NT3X90AB cooling units (continued) Do you have a blown fuse? step 11 step13 At the PDC frame WARNING Incorrect fuse values Use replacement fuses of the correct rating, or damage to the equipment can result.
Page 84 1-68 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AB cooling units (continued) WARNING Loss of frame cooling Removal of the cooling unit for an extended period of time can cause the equipment in the frame to overheat. Ease the cooling unit toward you until it is half-way out of the frame. Sensor switch for the air flow 297-8021-544 Standard 14.02 May 2001...
Page 85 Trouble locating and clearing procedures (continued) 1-69 Repairing and replacing NT3X90AB cooling units (continued) Inspect the fans in the cooling unit. Determine how many fans work. fans work correctly but FAN step 49 FAIL lamp remains on one fan does not work step 29 both fans in the back row or all step 18...
Page 86 1-70 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AB cooling units (continued) Cycle the toggle switches on both inverters until you ﬁnd the inverter that powers the row of fans that have faults. Switch OFF the inverter that provides power to the row of fans that have faults.
Page 87 Trouble locating and clearing procedures (continued) 1-71 Repairing and replacing NT3X90AB cooling units (continued) If the fan does not work correctly, and did step 34 not work in step 17 To turn OFF the inverters, use the toggle switches at the back right corner of the inverters.
Page 88 1-72 Trouble locating and clearing procedures (continued) Repairing and replacing NT3X90AB cooling units (continued) Disconnect the wiring to one of the sensor switches. Note the position and color of the wires. If the FAN FAIL lamp remained on when you discon- step 53 nected the sensor wiring for the air flow...
Page 89 Trouble locating and clearing procedures (continued) 1-73 Repairing and replacing NT3X90AB cooling units (end) At the PDC frame Remove the fuses that power the inverter cards. At the back of the cooling unit Disconnect the plug that connects the wiring to the cooling unit. At the front of the cooling unit Remove the screws that secure the side rail covers to the frame.
Page 90 Trouble locating and clearing procedures -3 Repairing and replacing NT3X90AF cooling units Application Use this procedure to replace NT3X90AF cooling unit components in the following frames: • LGE, DTE, LTE and SME • LGEI, DTEI, and LTEI • ILGE and IDTE •...
Page 91 -4 Trouble locating and clearing procedures Repairing and replacing NT3X90AF cooling units (continued) Summary of Repairing and replacing NT3X90AF cooling units This flowchart summarizes the Start procedure. Use the instructions that follow this flowchart to perform the procedure. Replace fuse FAN FAIL Blown lamp out?
Page 92 Trouble locating and clearing procedures Repairing and replacing NT3X90AF cooling units (continued) Diagram of cooling unit Wiring harness Fuses Mounting Flanges Repairing and replacing NT3X90AF cooling units At the FSP DANGER Next level of support The cooling unit configuration in the frame can differ from the following description.
Page 93 -6 Trouble locating and clearing procedures Repairing and replacing NT3X90AF cooling units (continued) At the FSP Locate the two fuses at the front of the cooling unit and check them all. WARNING Incorrect fuse values Use replacement fuses of the correct rating, or damage to the equipment can result.
Page 94 Trouble locating and clearing procedures Repairing and replacing NT3X90AF cooling units (continued) Install the eight screws that secure the mounting flanges on the sides of the cooling unit to the frame. To install the screws, use a 5/16-inch ratchet and extension.
Page 95 -8 Trouble locating and clearing procedures Repairing and replacing NT3X90AF cooling units (continued) If you find a bad harness, replace the harness. Tighten any loose connections. Replace the fuses at the front of the cooling unit. all fans work correctly and the step 37 FAN FAIL lamp is off one or more fans do not work...
Page 96 Trouble locating and clearing procedures Repairing and replacing NT3X90AF cooling units (end) WARNING Loss of frame cooling Do not leave a cooling unit that has faults in the frame. If you cannot repair the bad cooling unit immediately, replace it with a unit that operates correctly.
Page 97: Replacing A 3.5 In. Disk Drive Unit Ntfx32Ba
1-82 Trouble locating and clearing procedures (continued) Replacing a 3.5 in. disk drive unit NTFX32BA Application Use this procedure to replace a 3.5 in. (89-mm) disk drive unit (DDU) NTFX32BA. Contact the next level of support before you start this procedure. Deﬁnition The DDU is a data storage device on the storage media card NTFX32AA in the input/output module (IOM).
Page 98 Trouble locating and clearing procedures (continued) 1-83 Replacing a 3.5 in. disk drive unit NTFX32BA (continued) Summary of Replacing a 3.5 in. disk drive unit NTFX32BA This flowchart summarizes the procedure. Post the Delete test Use the instructions in the controller port volumes procedure that follows this...
Page 99 1-84 Trouble locating and clearing procedures (continued) Replacing a 3.5 in. disk drive unit NTFX32BA (continued) Replacing a 3.5 in. disk drive unit NTFX32BA At the MAP terminal CAUTION Loss of service Disk allocation is difﬁcult and dangerous errors are possible. Contact the next level of support before you perform this procedure.
Page 100 Trouble locating and clearing procedures (continued) 1-85 Replacing a 3.5 in. disk drive unit NTFX32BA (continued) To post the port for the replaced DDU, type >PORT port_no and press Enter. where port_no is the port number of the DDU device Example of a IOM MAP display: Port 16 Unit...
Page 101 1-86 Trouble locating and clearing procedures (continued) Replacing a 3.5 in. disk drive unit NTFX32BA (continued) If open ﬁles are not present step 7 Record the name and size (in blocks) of all disk volumes. To test the DDU, type >TST and press Enter.
Page 102 Trouble locating and clearing procedures (continued) 1-87 Replacing a 3.5 in. disk drive unit NTFX32BA (continued) and press Enter. Example of a MAP display: Disk stop successful Note: When the DDU spins down, proceed to step 13. The status code appears under the Drive_State on the MAP display.
Page 103 1-88 Trouble locating and clearing procedures (continued) Replacing a 3.5 in. disk drive unit NTFX32BA (continued) Check the LED on the media card faceplate. If the LED is lit step16 is not lit step15 Perform the correct procedure in Card Replacement Procedures to replace the media card NTFX32.
Page 104 Trouble locating and clearing procedures (continued) 1-89 Replacing a 3.5 in. disk drive unit NTFX32BA (continued) After the drive disconnects, the red LED will be ON and the green LED will be OFF. Note: Unscrew the lock mechanism to its complete limit before you use the ejector to remove the unit.
Page 105 1-90 Trouble locating and clearing procedures (continued) Replacing a 3.5 in. disk drive unit NTFX32BA (continued) Remove the DDU and the carrier. Pull the DDU and the carrier straight out of the media card. WARNING Ejector arm damage Ensure that the ejector arm is ﬂat and in the up position on the faceplate.
Page 106 Trouble locating and clearing procedures (continued) 1-91 Replacing a 3.5 in. disk drive unit NTFX32BA (continued) At the MAP terminal To manually busy the DDU, type >BSY and press Enter. Example of a MAP display: If the BSY command passed step 21 failed step 38...
Page 107 1-92 Trouble locating and clearing procedures (continued) Replacing a 3.5 in. disk drive unit NTFX32BA (continued) To access the allocation utility, type >DSKALLOC ddu_no and press Enter. where ddu_no is the recorded DDU number in step 4. To conﬁrm the command, type >YES and press Enter.
Page 108 Trouble locating and clearing procedures (continued) 1-93 Replacing a 3.5 in. disk drive unit NTFX32BA (end) and press Enter. where ioc_no is the number of the input/output controller (IOC) port_no is the number of the DDU port To return the DDU to service, type >RTS and press Enter.
Page 109: Replacing An 8-In. Or A 5.25-In. Disk Drive Unit
1-94 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit Application Use this procedure to replace an 8-in. (203-mm) or a 5.25-in. (133-mm) disk drive unit (DDU). Contact the next level of support before you start this procedure. Deﬁnition The DDU is a data storage device on the DMS-100 switch.
Page 110 Trouble locating and clearing procedures (continued) 1-95 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) Summary of Replacing an 8-in. or a 5.25-in. disk drive unit This flowchart summarizes the procedure. Busy controller Start the disk Use the instructions in the and take the drive procedure that follows this...
Page 111 1-96 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) Replacing an 8-in. or a 5.25-in. disk drive unit At the MAP terminal CAUTION Loss of service Disk allocation is difﬁcult and dangerous errors are a possibility.
Page 112 Trouble locating and clearing procedures (continued) 1-97 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) where card_no is the number of the controller card (0 to 8) Note: In the example in step 3, the number of the controller card is 8. Example of a MAP display: Card 8 Unit...
Page 113 1-98 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) Process may take up to 3 minutes. Failed Drive is disconnected Site Flr RPos Bay–id Shf Description Slot EqPec HOST IOE 00 IOC 0 DDU 1X62 HOST IOE 00...
Page 114 Trouble locating and clearing procedures (continued) 1-99 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) At the front of the DDU shelf WARNING Static electricity damage To handle the DDU, wear a wrist-strap that connects to a grounding point. Grounding points are on the frame supervisory panel (FSP) or a modular supervisory panel (MSP).
Page 115 1-100 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) Power cable Ribbon cable WARNING Equipment damage Retaining clips holds the ribbon cable in place, and the cable disconnects when the clips release. Do not pull on the cable to disconnect it because you might rip the connector socket away from the disk drive unit.
Page 116 Trouble locating and clearing procedures (continued) 1-101 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) Spring clip Upper slider Determine if Allen screws are present. If Allen screws are present step 22 are not present step 23 Remove Allen screws with an Allen wrench. Press the spring clip and pull the DDU free of the frame.
Page 117 1-102 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) At a work table Place the DDU on its front end on a ﬂat surface where room is available to work on two DDUs. Note: The front end of the DDU is opposite the end that has the power and ribbon cable connectors.
Page 118 Trouble locating and clearing procedures (continued) 1-103 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) DDU (rear) Lower slider Screw (4) To remove the rectangle-shaped slider mounting plate from the removed DDU, remove the two screws that hold the plate in place. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 119 1-104 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) DDU (front) Rubber shock mount (2) Spacer (2) Washers (4) Screw (2) Upper slider Attach the slider mounting plate to the bottom of the replacement DDU. Refer to the diagram in step 31.
Page 120 Trouble locating and clearing procedures (continued) 1-105 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) At the rear of the DDU shelf DANGER Loss of data Do not twist the ribbon cable. Failure to route the ribbon cable correctly can result in signal interference, which can cause a loss of data.
Page 121 1-106 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) Mounting brackets Screw (4) DDU (front) Mounting tray Remove the DDU from the drawer. Place the replacement DDU in position between the mounting brackets. Note: Position the DDU so that the ribbon cable connector is near the top edge of the DDU.
Page 122 Trouble locating and clearing procedures (continued) 1-107 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) At the MAP terminal To manually busy the controller, type >BSY and press Enter. If the BSY command passed step 49 failed step 68 To start the disk drive motor, type >START and press Enter.
Page 123 1-108 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (continued) where ddu_no is the DDU number (0 to 9) recorded in step 5 To conﬁrm the command, type >YES and press Enter. To add a volume to the disk, type >ADD vol_name vol_size...
Page 124 Trouble locating and clearing procedures (continued) 1-109 Replacing an 8-in. or a 5.25-in. disk drive unit (continued) To post the controller card for the DDU, type >MAPCI;MTC;IOD;IOC ioc_no;CARD card_no and press Enter. where ioc_no is the number of the input/output controller (IOC) that holds the controller card for the DDU (0 to 9) card_no is the number of the controller card (0 to 8)
Page 125 1-110 Trouble locating and clearing procedures (continued) Replacing an 8-in. or a 5.25-in. disk drive unit (end) You cannot busy the controller card if ﬁles are open. This action can result in loss of billing data. For additional help, contact the person responsible for the next level of support.
Page 126: Replacing A 14-In. Disk Drive Unit
Trouble locating and clearing procedures (continued) 1-111 Replacing a 14-in. disk drive unit Application Use this procedure to remove a 14-in. (355-cm) disk drive unit (DDU) and replace it with another 14-in. DDU. Contact your next level of support before you perform this procedure.
Page 127 1-112 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) Summary of Replacing a 14-in. disk drive unit Manually busy This flowchart summarizes the DDU controller procedure. Use the instructions that follow this flowchart to perform the procedure.
Page 128 Trouble locating and clearing procedures (continued) 1-113 Replacing a 14-in. disk drive unit (continued) 14-in. disk drive unit Talk Data Fan Fail MTD:01 Line Loop Frame Level Fusing Alarm Battery Fusing DDU:02 Frame Fail Fan Alm Override IOC:01 –48 ABS BAT RTN DDU:01 IOE:01 DMS 100...
Page 129 1-114 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) Replacing a 14-in. disk drive unit At your current position CAUTION Loss of service Disk allocation is difﬁcult and the possibility for a severe error exists. Contact the next level of support before you perform this procedure.
Page 130 Trouble locating and clearing procedures (continued) 1-115 Replacing a 14-in. disk drive unit (continued) IOC CARD PORT 0123 0123 0123 0123 0123 0123 0123 0123 0123 STAT ..–––– .––– –––– P––– –––– .––– .––– TYPE CONS CONS Record the number of the controller card for the DDU replacement. To post the controller card for the DDU, type >CARD card_no...
Page 131 1-116 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) Determine if an alarm is under the IOD header of the alarm banner. If the IOD header displays a minor alarm step 13 displays a major alarm step 19 To test the disk drive controller, type >TST...
Page 132 Trouble locating and clearing procedures (continued) 1-117 Replacing a 14-in. disk drive unit (continued) At the front of the DDU shelf WARNING Static electricity damage When you handle the DDU, wear a wrist strap that connects to a wrist-strap grounding point. A grounding point will be on the frame supervisory panel (FSP) or a modular supervisory panel (MSP).
Page 133 1-118 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) If the DDU is not a DMS-100P and the DDU step 22 is on shelf 32 is in a packaged core power step 23 module (PCPM) or a packaged core memory module (PCMM) frame on a DMS-100P switch package...
Page 134 Trouble locating and clearing procedures (continued) 1-119 Replacing a 14-in. disk drive unit (continued) DANGER Risk of personal injury Do not touch the parts that rotate on the bottom of the DDU. Use the ﬂashlight and the mirror. Look under the DDU to determine if the disk rotation continues.
Page 135 1-120 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) Location of single-lever lock Lock Unlock Location of head and spindle locks Spindle lock Unlocked Lever positioned toward position drive casting, spindle Locked locked position Carriage/Head– Lever positioned locking levers away from drive...
Page 136 Trouble locating and clearing procedures (continued) 1-121 Replacing a 14-in. disk drive unit (continued) Disconnect the power cable from the DDU. WARNING Possible equipment damage Retainer clips hold the ribbon cable in place. The ribbon cable connector releases when the retainer clips release. Do not pull on the ribbon cable to release it.
Page 137 1-122 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) You need two persons to perform this step. One person stands at the front of the frame, and the other person stands at the back of the frame. The person at the front grasps the rails of the DDU.
Page 138 Trouble locating and clearing procedures (continued) 1-123 Replacing a 14-in. disk drive unit (continued) At a work table WARNING Damage to printed circuit board If you place the DDU on its sides or its top, you can damage the printed circuit board. Place the DDU in a vertical position on a ﬂat surface.
Page 139 1-124 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) You need two persons to perform this step. One person stands at the front of the frame and the other person stands at the back of the frame. The person at the front tilts the front of the DDU to a 45-degree angle.
Page 140 Trouble locating and clearing procedures (continued) 1-125 Replacing a 14-in. disk drive unit (continued) Use three evenly-spaced plastic cable ties to secure the cable to the upper rail of the DDU. Make sure that you position the cable to avoid interference with the frame hardware or converter when the DDU drawer closes.
Page 141 1-126 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) Position of the ribbon cable Release the carriage and head-locking levers. Insert the fuse removed from the FSP in step 19. Reset the power converter as follows: Press and hold the RESET button on the power converter.
Page 142 Trouble locating and clearing procedures (continued) 1-127 Replacing a 14-in. disk drive unit (continued) To test the disk drive controller, type >TST and press the Enter key. Note: The test will fail. Ignore the results. To allocate disk space, type >DSKALLOC ddu_no and press the Enter key.
Page 143 1-128 Trouble locating and clearing procedures (continued) Replacing a 14-in. disk drive unit (continued) Determine if you need to add more volumes to the directory. If you need to add more volumes step 69 do not need to add more vol- step 71 umes To enforce the allocation of the volumes, type...
Page 144 Trouble locating and clearing procedures (continued) 1-129 Replacing a 14-in. disk drive unit (end) If the RTS command failed step 81 Determine if an IOD alarm is present. If an IOD alarm is present step 81 is not present step 76 At the front of the frame Use the screwdriver to replace the four screws that secure the DDU faceplate to the frame.
Page 145: Replacing A Bulkhead Gasket
1-130 Trouble locating and clearing procedures (continued) Replacing a bulkhead gasket Application Use this procedure to replace a defective bulkhead gasket on model C28 (28-in.) and C42 (42-in.) cabinets. On a model C28 cabinet, use the bulkhead gasket with the product code P0739662.
Page 146 Trouble locating and clearing procedures (continued) 1-131 Replacing a bulkhead gasket (continued) Summary of Replacing a bulkhead gasket Remove and This flowchart summarizes the discard gaskets procedure. that have faults Use the instructions that follow this flowchart to perform the gaskets procedure.
Page 147 1-132 Trouble locating and clearing procedures (continued) Replacing a bulkhead gasket (end) Replacing a bulkhead gasket At the front of the cabinet Remove and discard the gasket that has faults. Remove the adhesive deposit from the mounting surface of the bulkhead. Note: Apply a petroleum-based cleaner with a lint-free industrial wiper.
Page 148: Replacing A Cooling Unit Assembly In A 42-In. Cabinet Cpc A0377580, A0382102, A0383322, A0383323
Trouble locating and clearing procedures (continued) 1-133 Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 Application Use this procedure to replace a cooling unit assembly. The cooling unit assembly must have one of the following common product codes (CPC), in a 42-in.
Page 149 1-134 Trouble locating and clearing procedures (continued) Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Summary of Replacing a cooling unit assembly in a 42-in. cabinet This flowchart summarizes the procedure. Disconnect power to Use the instructions that follow cooling unit this flowchart to perform the...
Page 150 Trouble locating and clearing procedures (continued) 1-135 Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Replacing a cooling unit assembly in a 42-in. cabinet At your current location: DANGER Risk of injury or damage to equipment When you replace a cooling unit, do not wear jewelry (for example, rings, bracelets, or necklaces).
Page 151 1-136 Trouble locating and clearing procedures (continued) Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Fuse holders Frame supervisory panel Fuse holders DANGER Risk of injury Electricity can arc when you remove a fuse cartridge. Wear eye protection.
Page 152 Trouble locating and clearing procedures (continued) 1-137 Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) CAUTION Possible loss of service Remove only the cooling unit fuses. Removal of the wrong fuses can disconnect power to a critical hardware component and cause loss of service.
Page 153 1-138 Trouble locating and clearing procedures (continued) Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Frame supervisory panel Power distribution shelf (breaker panel assembly) Supplemental power distribution shelf Filler panel Power cable junction box Filler panel DANGER Risk of injury...
Page 154 Trouble locating and clearing procedures (continued) 1-139 Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) CAUTION Possible loss of service Ensure that you disconnect power to the cooling unit before you throw the cooling unit breaker. If you throw the wrong breaker, you can disconnect power to a critical hardware component and cause loss of service.
Page 155 1-140 Trouble locating and clearing procedures (continued) Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Cooling unit electrical connector Fuses At the front of the cabinet Open the cabinet doors. To remove the ﬁlter, pull on the two ﬁlter tabs. 297-8021-544 Standard 14.02 May 2001...
Page 156 Trouble locating and clearing procedures (continued) 1-141 Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Horizontal filter Filter tabs DANGER Risk of injury The cooling unit weighs approximately 41 kg (90 lbs). To remove or insert the cooling unit requires two or more persons.
Page 157 1-142 Trouble locating and clearing procedures (continued) Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (continued) Cooling Cooling unit unit cover Cooling unit bolt (four) Slide the cooling unit assembly out of the cabinet. Slide the replacement for the cooling unit assembly into the cabinet.
Page 158 Trouble locating and clearing procedures (continued) 1-143 Replacing a cooling unit assembly in a 42-in. cabinet CPC A0377580, A0382102, A0383322, A0383323 (end) At the front of PDC To insert the cooling unit fuses, push the fuse cartridges straight into the front panel of the PDC.
Page 159: Replacing A Cooling Unit Electronic Module Cpc A0383326, A0383327, A0383984
1-144 Trouble locating and clearing procedures (continued) Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 Application Use this procedure to replace a cooling unit electronic module. Use this procedure when an electronic module has one of the following common product codes (CPC), in a 42-in.
Page 160 Trouble locating and clearing procedures (continued) 1-145 Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) Summary of Replacing a cooling unit electronic module This flowchart summarizes the Disconnect procedure. power to cooling unit Use the instructions that follow this flowchart to perform the procedure.
Page 161 1-146 Trouble locating and clearing procedures (continued) Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) Replacing a cooling unit electronic module At your current location DANGER Risk of injury or damage to equipment When you replace an electronic module for the cooling unit, do not wear jewelry (for example, rings, bracelets, or necklaces).
Page 162 Trouble locating and clearing procedures (continued) 1-147 Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) Fuse holders Frame supervisory panel Fuse holders DANGER Risk of injury Electricity can arc when you remove a fuse cartridge from the cooling unit.
Page 163 1-148 Trouble locating and clearing procedures (continued) Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) CAUTION Possible loss of service Remove only the cooling unit fuses. Removal of the wrong fuses can disconnect power to a critical hardware component and cause loss of service.
Page 164 Trouble locating and clearing procedures (continued) 1-149 Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) Frame supervisory panel Power distribution shelf (breaker panel assembly) Supplemental power distribution shelf Filler panel Power cable junction box Filler panel DANGER Risk of injury Electricity can arc when you throw the circuit breakers for the cooling unit.
Page 165 1-150 Trouble locating and clearing procedures (continued) Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) CAUTION Possible loss of service Disconnect power to the cooling unit before you throw the circuit breakers. If you throw the wrong breakers, you can disconnect power to a critical hardware component and cause loss of service.
Page 166 Trouble locating and clearing procedures (continued) 1-151 Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) At the back of the cabinet Remove the two screws that fasten the electronic module to the cooling unit assembly. Note: The screws are near the upper left-hand corner of the backplate of the cooling unit.
Page 167 1-152 Trouble locating and clearing procedures (continued) Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (continued) C42 cooling unit Electronic module Slide the replacement cooling unit electronic module until the module touches the cooling unit backplate. Reconnect the four electrical connectors that you removed in step 12. Note: To reconnect each connector, press the releases on the connector top.
Page 168 Trouble locating and clearing procedures (continued) 1-153 Replacing a cooling unit electronic module CPC A0383326, A0383327, A0383984 (end) At the front of the cabinet Determine if power for the cooling unit connects through a PDC or a CPDC. If the power for the cooling unit connects through a PDC step 19 connects through a CPDC...
Page 169: Replacing A Cooling Unit Fan Cpc A0345301
1-154 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0345301 Application Use this procedure to replace a cooling unit fan with the common product codes (CPC) A0345301, in a 42-inch DMS cabinet: Note: The product engineering codes (PEC) for a 42-inch DMS cabinet are NT9X0104 and NT9X0113.
Page 170 Trouble locating and clearing procedures (continued) 1-155 Replacing a cooling unit fan CPC A0345301 (continued) Summary of Replacing a cooling unit fan This flowchart summarizes the procedure. Disconnect power to cooling Use the instructions that follow unit this flowchart to perform the procedure.
Page 171 1-156 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0345301 (continued) Replacing a cooling unit fan At your current location DANGER Risk of injury or damage to equipment When you replace a cooling unit, do not wear jewelry (for example, rings, bracelets, or necklaces).
Page 172 Trouble locating and clearing procedures (continued) 1-157 Replacing a cooling unit fan CPC A0345301 (continued) Fuse holders Frame supervisory panel Fuse holders DANGER Risk of injury Electricity can arc when you remove the fuse cartridges for the cooling unit. Wear eye protection. CAUTION Possible loss of service Remove only the cooling unit fuses.
Page 173 1-158 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0345301 (continued) To remove the cooling unit fuses, pull the fuse cartridges straight out from the front panel of the PDC. Note: When you remove the fuse cartridges, you remove power from the cooling unit.
Page 174 Trouble locating and clearing procedures (continued) 1-159 Replacing a cooling unit fan CPC A0345301 (continued) Frame supervisory panel Power distribution shelf (breaker panel assembly) Supplemental power dis- tribution shelf Filler panel Power cable junction box Filler panel CAUTION Possible loss of service Make sure you remove only the cooling unit fuses before you throw this circuit breaker.
Page 175 1-160 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0345301 (continued) At the front of the cabinet Open the cabinet doors. Remove the two intake grills for the cooling unit at the bottom of the cabinet. To remove the intake grills, remove the four screws that hold the intake grills in place.
Page 176 Trouble locating and clearing procedures (continued) 1-161 Replacing a cooling unit fan CPC A0345301 (continued) Slide the fan that has faults the rest of the way out of the cabinet. Slide the replacement fan into the cabinet. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 177 1-162 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0345301 (continued) Connect the electrical connector of the replacement fan to the corresponding electrical connector of the cabinet. Determine if power for the cooling unit connects through a circuit breaker at the CPDC.
Page 178 Trouble locating and clearing procedures (continued) 1-163 Replacing a cooling unit fan CPC A0345301 (end) Go to step 24. For additional help, contact the next level of support. The procedure is complete. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 179: Replacing A Cooling Unit Fan Cpc A0381714, A0382103, A0383325
1-164 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 Application Use this procedure to replace a cooling unit fan. Use this procedure when the fan has one of the following common product codes (CPC), in a 42-in. DMS cabinet: •...
Page 180 Trouble locating and clearing procedures (continued) 1-165 Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) Summary of Replacing a cooling unit fan This flowchart summarizes the procedure. Disconnect power to cooling Use the instructions that follow unit this flowchart to perform the procedure.
Page 181 1-166 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) Replacing a cooling unit fan At your current location DANGER Risk of injury or damage to equipment When you replace a cooling unit, do not wear jewelry (for example, rings, bracelets, or necklaces).
Page 182 Trouble locating and clearing procedures (continued) 1-167 Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) Fuse holders Frame supervisory panel Fuse holders DANGER Risk of injury Electricity can arc when you remove a fuse cartridge from the cooling unit. Wear eye protection. CAUTION Possible loss of service Remove only the cooling unit fuses.
Page 183 1-168 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) To remove the cooling unit fuses, pull the fuse cartridges straight out from the front panel of the PDC. Note: When you remove the fuse cartridges, you remove power from the cooling unit.
Page 184 Trouble locating and clearing procedures (continued) 1-169 Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) Frame supervisory panel Power distribution shelf (breaker panel assembly) Supplemental power distribution shelf Filler panel Power cable junction box Filler panel DANGER Risk of injury Electricity can arc when you throw circuit breakers for the cooling.
Page 185 1-170 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) CAUTION Possible loss of service Make sure that you remove only the cooling unit fuses before you throw the circuit breakers. Removal of the wrong fuses can disconnect power to a critical hardware component and cause loss of service.
Page 186 Trouble locating and clearing procedures (continued) 1-171 Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) Four-pin electrical connector (cabinet) Four-pin electrical connector (fan) Disconnect the four-pin connector of the fan that has faults from the corresponding four-pin connector of the cabinet. Slide the fan that has faults the rest of the way out of the cabinet.
Page 187 1-172 Trouble locating and clearing procedures (continued) Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (continued) Slide the replacement fan part way into the cabinet. Connect the four-pin electrical connector of the replacement fan to the corresponding four-pin electrical connector of the cabinet. Note: Step 9 shows the location of the connector.
Page 188 Trouble locating and clearing procedures (continued) 1-173 Replacing a cooling unit fan CPC A0381714, A0382103, A0383325 (end) At the front of the CPDC DANGER Risk of injury Electricity can arc when you throw a circuit breaker for the cooling unit. Wear eye protection. Throw the circuit breakers for the cooling unit.
Page 189: Replacing Cooling Unit Ntrx91Aa
1-174 Trouble locating and clearing procedures (continued) Replacing cooling unit NTRX91AA Application Use this procedure to replace a cooling unit (NTRX91AA) that has faults in the following cabinetized frames: • NTMX89FA; cabinetized remote switching center/line card module (CRSC/LCM) • NTMX89FB: cabinetized remote switching center/integrated services digital network (CRSC/ISDN) •...
Page 190 Trouble locating and clearing procedures (continued) 1-175 Replacing cooling unit NTRX91AA (continued) Summary of Replacing cooling unit NTRX91AA This flowchart summarizes the procedure. Turn off cooling unit Use the instructions that follow this flowchart to perform the procedure. Remove cooling unit Install new cooling unit...
Page 191 1-176 Trouble locating and clearing procedures (continued) Replacing cooling unit NTRX91AA (end) Replacing cooling unit NTRX91AA At your current location DANGER To prevent overheating Do not turn off the cooling unit for longer than 30 mins. To make sure that the cooling unit fans are off, remove the two fuses on the faceplate of the modular supervisory panel (MSP).
Page 192: Replacing A Cu Voltage Limiter And Filter In A 28-In. Cabinet
Trouble locating and clearing procedures (continued) 1-177 Replacing a CU voltage limiter and ﬁlter in a 28-in. cabinet Application Use this procedure to replace a cooling unit (CU) voltage limiter and ﬁlter (NTNX13CA) in a 28-in. (0.711-m) cabinet. Deﬁnition The CU voltage limiter and ﬁlter limits the input voltage to 56 V. Common procedures There are no common procedures.
Page 193 1-178 Trouble locating and clearing procedures (continued) Replacing a CU voltage limiter and filter in a 28-in. cabinet (continued) Summary of Replacing a CU voltage limiter and ﬁlter in a 28-in. cabinet This flowchart summarizes the Disconnect procedure. cooling unit Use the instructions that follow this flowchart to perform the procedure.
Page 194 Trouble locating and clearing procedures (continued) 1-179 Replacing a CU voltage limiter and filter in a 28-in. cabinet (continued) Replacing a CU voltage limiter and ﬁlter in a 28-in. cabinet At the rear of the cabinet WARNING Loss of cabinet cooling Disconnection of the cooling unit for an extended period of time can cause the equipment in the cabinet to overheat.
Page 195 1-180 Trouble locating and clearing procedures (continued) Replacing a CU voltage limiter and filter in a 28-in. cabinet (continued) WARNING Static electricity damage To handle circuit cards, wear a wrist strap that connects to a wrist-strap grounding point. A grounding point will be on the modular supervisory panel (MSP), or a frame supervisory panel (FSP).
Page 196 Trouble locating and clearing procedures (continued) 1-181 Replacing a CU voltage limiter and filter in a 28-in. cabinet (end) Filter access panel Determine if the replacement NTNX13CA card operates. Note: The LED on the NTNX13CA card is off, if the unit operates correctly. If the LED is off step 17...
Page 197 1-182 Trouble locating and clearing procedures (continued) Replacing a digital audio tape (DAT) drive NTFX32CA Application Use this procedure to replace a digital audio tape (DAT) drive NTFX32CA. Deﬁnition The digital audio tape (DAT) drive is a data storage device on the storage media card NTFX32AA.
Page 198: Replacing A Digital Audio Tape (Dat) Drive Ntfx32Ca
Trouble locating and clearing procedures (continued) 1-183 Replacing a digital audio tape (DAT) drive NTFX32CA (continued) Summary of Replacing a digital audio tape (DAT) drive This flowchart summarizes the Post IOM procedure. controller port Use the instructions in the procedure that follows this flowchart to perform the Demount tape procedure.
Page 199 1-184 Trouble locating and clearing procedures (continued) Replacing a digital audio tape (DAT) drive NTFX32CA (continued) Replacing a digital audio tape (DAT) drive At your current location Obtain the following items: • replacement tape drive assembly • ﬂat-blade screwdriver with a 1/4 in. (3-mm) blade Obtain a shipping carton for the DAT drive that you will replace.
Page 200 Trouble locating and clearing procedures (continued) 1-185 Replacing a digital audio tape (DAT) drive NTFX32CA (continued) To post the port for the replaced DAT drive, type >PORT port_no and press Enter. where port_no is the port number of the DDU device Example of a MAP display: Port 16 MTD 1...
Page 201 1-186 Trouble locating and clearing procedures (continued) Replacing a digital audio tape (DAT) drive NTFX32CA (continued) At the ISM shelf Find the NTFX32CA DAT drive unit that has a fault in the IOM storage media card NTFX32AA in slot 4 of the ISM shelf. Check the LED on the media card faceplate.
Page 202 Trouble locating and clearing procedures (continued) 1-187 Replacing a digital audio tape (DAT) drive NTFX32CA (continued) Press the unload button at the front of the unit to remove the tape cartridge. Note: The drive will perform an unload sequence. The tape rewinds to the beginning of partition (BOP) for partition 0.
Page 203 1-188 Trouble locating and clearing procedures (continued) Replacing a digital audio tape (DAT) drive NTFX32CA (continued) Remove the DAT drive and the carrier. Pull the drive and carrier straight out of the media card. 297-8021-544 Standard 14.02 May 2001...
Page 204 Trouble locating and clearing procedures (continued) 1-189 Replacing a digital audio tape (DAT) drive NTFX32CA (continued) WARNING Ejector arm damage Ensure that the ejector arm on the faceplate is ﬂat and in the up position before you insert the DDU in the media card faceplate.
Page 205 1-190 Trouble locating and clearing procedures (continued) Replacing a digital audio tape (DAT) drive NTFX32CA (end) Port 16 MTD 1 DevType (SCSI) TapeName User Status Idle To return the DAT to service, type >RTS and press Enter. If the RTS command passed step 18 failed...
Page 206: Replacing A Door Gasket
Trouble locating and clearing procedures (continued) 1-191 Replacing a door gasket Application Use this procedure to replace a door gasket that has faults. The door gasket is on model A C28, model B C28 and model A C42 doors. The following product codes are available for the types of doors listed below: On model A C28 door: •...
Page 207 1-192 Trouble locating and clearing procedures (continued) Replacing a door gasket (continued) Summary of Replacing a door gasket This flowchart summarizes the procedure. Remove and discard gaskets Use the instructions that follow that have faults this flowchart to perform the procedure.
Page 208 Trouble locating and clearing procedures (continued) 1-193 Replacing a door gasket (end) Replacing a door gasket At the front of the cabinet Remove and discard the gasket that has faults. Remove the adhesive deposit from the mounting surface of the inside door panel.
Page 209: Replacing A Fan In A 28-In. Cabinet
1-194 Trouble locating and clearing procedures (continued) Replacing a fan in a 28-in. cabinet Application Use this procedure to replace a fan in a 28-in. (0.711-m) cabinet. Deﬁnition A fan cools the components of the cabinet. Common procedures There are no common procedures. Action This procedure contains a summary ﬂowchart and a list of steps.
Page 210 Trouble locating and clearing procedures (continued) 1-195 Replacing a fan in a 28-in. cabinet (continued) Summary of Replacing a fan in a 28-in cabinet This flowchart summarizes the procedure. Turn FAN FAIL OVERRIDE Use the instructions that follow switch ON this flowchart to perform the procedure.
Page 211 1-196 Trouble locating and clearing procedures (continued) Replacing a fan in a 28-in. cabinet (continued) Replacing a fan in a 28-in. cabinet At the front of the cabinet Open the cabinet doors. DANGER Risk of personal injury A risk of electrocution exists. Avoid contact with the cabinet wiring.
Page 212 Trouble locating and clearing procedures (continued) 1-197 Replacing a fan in a 28-in. cabinet (continued) At the back of the cabinet Open the cabinet doors. WARNING Loss of cabinet cooling The equipment can overheat if you leave the fan disconnected for an extended period of time. Locate the ten-pin electrical connector for the fan tray at the bottom of the cabinet.
Page 213 1-198 Trouble locating and clearing procedures (continued) Replacing a fan in a 28-in. cabinet (continued) Fan tray Bolt (4) Remove the fan that has faults. Position the replacement fan on the fan tray in the same position used for the fan that has faults.
Page 214 Trouble locating and clearing procedures (continued) 1-199 Replacing a fan in a 28-in. cabinet (end) The procedure is complete. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 215: Replacing A Fan In A 28-In. Frame
1-200 Trouble locating and clearing procedures (continued) Replacing a fan in a 28-in. frame Application Use this procedure to replace a fan in a 28-in. (0.635-m) frame. Deﬁnition A fan cools the components of a frame. Common procedures There are no common procedures. Action This procedure contains a summary ﬂowchart and a list of steps.
Page 216 Trouble locating and clearing procedures (continued) 1-201 Replacing a fan in a 28-in. frame (continued) Summary of Replacing a fan in a 28-in. frame This flowchart summarizes the procedure. Turn on fan alarm override Use the instructions that follow this flowchart to perform the procedure.
Page 217 1-202 Trouble locating and clearing procedures (continued) Replacing a fan in a 28-in. frame (continued) Summary of Replacing a fan in a 28-in. frame Cooling unit Filter and Screw (four four grill assembly each side) Side rail Screw (two for each side rail, top and bottom) 297-8021-544 Standard 14.02 May 2001...
Page 218 Trouble locating and clearing procedures (continued) 1-203 Replacing a fan in a 28-in. frame (continued) Replacing a fan in a 28-in. frame At the front of the frame Turn ON the override switch for the fan alarm on the frame supervisory panel (FSP).
Page 219 1-204 Trouble locating and clearing procedures (continued) Replacing a fan in a 28-in. frame (continued) Toggle switch Inverter card Slide the fan tray out of the frame. Note the positive and negative electrical connections of the fan that has faults. Unplug the electrical connector of the fan that has faults.
Page 220 Trouble locating and clearing procedures (continued) 1-205 Replacing a fan in a 28-in. frame (end) DANGER Risk of injury Avoid contact with the fan blades that rotate. Plug the electrical connectors into each of the inverter cards. To determine if the replacement fan operates, turn ON the toggle on the correct inverter card.
Page 221: Replacing A Fan In A 42-In. Cabinet
1-206 Trouble locating and clearing procedures (continued) Replacing a fan in a 42-in. cabinet Application Use this procedure to replace a fan with one of the following common product codes (CPC) in a 42-in. (1.07 m) DMS cabinet: • A0381714 •...
Page 222 Trouble locating and clearing procedures (continued) 1-207 Replacing a fan in a 42-in. cabinet (continued) Summary of Replacing a fan in a 42-in. cabinet This flowchart summarizes the procedure. Disconnect power to cooling Use the instructions that follow unit this flowchart to perform the procedure.
Page 223 1-208 Trouble locating and clearing procedures (continued) Replacing a fan in a 42-in. cabinet (continued) Replacing a fan in a 42-in. cabinet At your current Location DANGER Risk of injury or damage to equipment When you replace a cooling unit, do not wear jewelry, (for example, rings, bracelets or necklaces).
Page 224 Trouble locating and clearing procedures (continued) 1-209 Replacing a fan in a 42-in. cabinet (continued) Fuse holders Frame supervisory panel Fuse holders DANGER Risk of injury Electricity can arc when you remove a fuse cartridge. Wear eye protection when you remove fuse holders for the cooling unit.
Page 225 1-210 Trouble locating and clearing procedures (continued) Replacing a fan in a 42-in. cabinet (continued) To remove the cooling unit fuse, pull the fuse holder straight out from the front panel of the PDC. Note: When you remove the fuse cartridges, you remove power from the cooling unit.
Page 226 Trouble locating and clearing procedures (continued) 1-211 Replacing a fan in a 42-in. cabinet (continued) Frame supervisory panel Power distribution shelf (breaker panel assembly) Distribution shelf for auxiliary power (optional/blanking panel) Filler panel Junction box for the power cable Filler panel DANGER Risk of injury Electricity can arc when you throw the breaker.
Page 227 1-212 Trouble locating and clearing procedures (continued) Replacing a fan in a 42-in. cabinet (continued) Throw the cooling unit circuit breakers. Note: When you throw the circuit breakers, you remove power from the cooling unit. Removal of power from the cooling unit causes the fan failure lamp to turn ON.
Page 228 Trouble locating and clearing procedures (continued) 1-213 Replacing a fan in a 42-in. cabinet (continued) Three-pin electrical connector cabinet) Three-pin electrical connector (fan) Disconnect the electrical connector on the fan that has faults from the corresponding electrical connector on the cabinet. Slide the fan that has faults the rest of the way out of the cabinet.
Page 229 1-214 Trouble locating and clearing procedures (continued) Replacing a fan in a 42-in. cabinet (continued) Slide the replacement fan half-way into the cabinet. Connect the electrical connector on the replacement fan to the corresponding electrical connector on the cabinet. Note: Step 10 shows the location of the connector. Slide the replacement fan the rest of the way into the cabinet.
Page 230 Trouble locating and clearing procedures (continued) 1-215 Replacing a fan in a 42-in. cabinet (end) At the front of the PDC DANGER Risk of injury Electricity can arc when you throw a cooling unit breaker. Wear eye protection. Throw the cooling unit circuit breaker. At the front of the cabinet Determine if the replacement fan works.
Page 231: Replacing A Line Card
1-216 Trouble locating and clearing procedures (continued) Replacing a line card Task Use this procedure to replace a line card in an ISDN enhanced line concentrating module (LCME). Action This procedure contains a summary ﬂowchart and a list of steps. Use the ﬂowchart to review the procedure.
Page 232 Trouble locating and clearing procedures (continued) 1-217 Replacing a line card (continued) Summary of Replacing a line card This flowchart summarizes the Locate the line procedure. card Use the instructions that follow this flowchart to perform the procedure. Remove the line card Insert the replacement...
Page 233 1-218 Trouble locating and clearing procedures (continued) Replacing a line card (continued) Replacing a line card At the MAP terminal WARNING Possible equipment damage Proceed only when a maintenance procedure directs you to this procedure. Separate use of this procedure can cause equipment damage or loss of service.
Page 234 Trouble locating and clearing procedures (continued) 1-219 Replacing a line card (continued) Bay_id in ISDN-line concentrating equipment, bay 01 on shelf 18 Description in hardware device LCME, bay 01 Slot in slot 02, drawer 09 Note: In this example, the PEC of the line card is BX27AA. Record the location and PEC for the line card.
Page 235 1-220 Trouble locating and clearing procedures (continued) Replacing a line card (continued) Line cards Line drawer Thumb-latch button DANGER Risk of personal injury The large ﬂat rectangular component mounted on the front edge can be very hot. of line cards. To avoid burns to your ﬁngers, use the insertion and withdrawal tool to remove the card as illustrated in step Section 6, "Clamp the insertion and withdrawal tool to the front edge of the card, as illustrated...
Page 236 Trouble locating and clearing procedures (continued) 1-221 Replacing a line card (end) Insertion/withdrawal tool Place the removed card into an electrostatic discharge (ESD) protective container. Make sure the replacement card has the same PEC and PEC sufﬁx as the removed card. Clamp the insertion and withdrawal tool to the front edge of the replacement card, as shown in step 6.
Page 237: Replacing A Missing Line Card
1-222 Trouble locating and clearing procedures (continued) Replacing a missing line card Application Use this procedure to replace a missing line card. Deﬁnition The next level of support identiﬁes a missing line card. The next level of support can request that you perform this procedure to correct the problem or to provide additional information.
Page 238 Trouble locating and clearing procedures (continued) 1-223 Replacing a missing line card (continued) Summary of Replacing a missing line card Post line that has This flowchart summarizes the faults procedure. Use the instructions that follow this flowchart to perform the procedure.
Page 239 1-224 Trouble locating and clearing procedures (continued) Replacing a missing line card (continued) Replacing a missing line card At the MAP terminal To access the LTP level of the MAP display, type >MAPCI;MTC;LNS;LTP and press the Enter key. To post the line equipment number (LEN) of the line that has faults, type >POST and press the Enter key.
Page 240 Trouble locating and clearing procedures (continued) 1-225 Replacing a missing line card (end) +LINE100 NOV04 18:34:21 0700 PASS LN_DIAG LEN HOST 00 1 00 01 DN 6136214777 DIAGNOSTIC RESULT Card Diagnostic OK ACTION REQUIRED None CARD TYPE 6X17AC If the MAP response is +LINE100, and other infor- step 8 mation...
Page 241: Replacing An Nt9X95 Card In A Cooling Unit
1-226 Trouble locating and clearing procedures (continued) Replacing an NT9X95 card in a cooling unit Application Use this procedure to replace an NT9X95SA card in a cooling unit electronic module. Use this procedure when the electronic module has one of the following common product codes (CPC), in a 42-inch DMS cabinet: •...
Page 242 Trouble locating and clearing procedures (continued) 1-227 Replacing an NT9X95 card in a cooling unit (continued) Summary of Replacing an NT9X95 card in a cooling unit This flowchart summarizes the Disconnect procedure. power to cooling unit Use the instructions that follow this flowchart to perform the procedure.
Page 243 1-228 Trouble locating and clearing procedures (continued) Replacing an NT9X95 card in a cooling unit (continued) Replacing an NT9X95 card in a cooling unit At your current location DANGER Risk of injury or damage to equipment When you replace an electronic module for the cooling unit, do not wear jewelry (for example, rings, bracelets or necklaces).
Page 244 Trouble locating and clearing procedures (continued) 1-229 Replacing an NT9X95 card in a cooling unit (continued) Fuse holders Frame supervisory panel Fuse holders DANGER Risk of injury Electricity can arc when you remove a fuse cartridge from the cooling unit. Wear eye protection. CAUTION Possible loss of service Remove only the cooling unit fuses.
Page 245 1-230 Trouble locating and clearing procedures (continued) Replacing an NT9X95 card in a cooling unit (continued) To remove the cooling unit fuses, pull the fuse cartridges straight out from the front panel of the PDC. Note: When you remove the fuse cartridges, you remove power from the cooling unit.
Page 246 Trouble locating and clearing procedures (continued) 1-231 Replacing an NT9X95 card in a cooling unit (continued) Frame supervisory panel Power distribution shelf (breaker panel assembly) Supplemental power distribution shelf Filler panel Power cable junction box Filler panel DANGER Risk of injury Electricity can arc when you throw a cooling unit circuit breaker.
Page 247 1-232 Trouble locating and clearing procedures (continued) Replacing an NT9X95 card in a cooling unit (continued) Throw the circuit breakers for the cooling unit. Note: When you throw the circuit breakers, you remove power from the cooling unit. Removal of power from the cooling unit causes the fan failure lamp to turn ON.
Page 248 Trouble locating and clearing procedures (continued) 1-233 Replacing an NT9X95 card in a cooling unit (continued) At the front of the cabinet CAUTION Possible equipment damage or service interruption Label all electrical connectors before you disconnect them. If you reconnect to the wrong electrical connector, you can cause equipment damage or service interruption.
Page 249 1-234 Trouble locating and clearing procedures (continued) Replacing an NT9X95 card in a cooling unit (continued) C42 cooling unit Electronic module (underside) NT9X95 card Filter elements Fuse holder (three) Diode block Interface connector Disconnect the electrical connector that connects the NT9X95 card to the electronic module.
Page 250 Trouble locating and clearing procedures (continued) 1-235 Replacing an NT9X95 card in a cooling unit (continued) Slide the electronic module back in until the module touches the cooling unit backplate. Reconnect the four electrical connectors you disconnected in step 12. Note: To reconnect each connector, press the releases on the connector top and insert the connector bottom until it locks in place.
Page 251 1-236 Trouble locating and clearing procedures (continued) Replacing an NT9X95 card in a cooling unit (end) Replace the cooling unit cover. Note: Step 9 shows the location of the mounting screws. Close the cabinet doors. Go to step 29. For additional help, contact the next level of support. The procedure is complete.
Page 252: Replacing An Ntfx39 Bulkhead Splitter Unit
Trouble locating and clearing procedures (continued) 1-237 Replacing an NTFX39 bulkhead splitter unit Application Use this procedure to replace a bulkhead splitter unit. Deﬁnition The bulkhead splitter unit is a connection unit that mounts on the cabinetized integrated services module (CISM) bulkhead. The unit connects the input/output module (IOM) paddle boards on the integrated service module (ISM) shelf to the input/output devices (IOD).
Page 253 1-238 Trouble locating and clearing procedures (continued) Replacing an NTFX39 bulkhead splitter unit (continued) Summary of Replacing an NTFX39 bulkhead splitter unit This flowchart summarizes the Post the IOC procedure. Use the instructions in the procedure that follows this flowchart to perform the Manually busy procedure.
Page 254 Trouble locating and clearing procedures (continued) 1-239 Replacing an NTFX39 bulkhead splitter unit (continued) Replacing an NTFX39 bulkhead splitter unit ATTENTION This procedure includes directions to manually busy the controller card for the IOM. Perform this procedure from a MAP terminal that does not connect to the IOM that has the manual-busy controller card.
Page 255 1-240 Trouble locating and clearing procedures (continued) Replacing an NTFX39 bulkhead splitter unit (continued) STAT . DIRP: SMDR B XFER: SLM : NPO: NX25: MLP : DPPP: DPPU: SCAI : PORT 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 (IOM) STAT .
Page 256 Trouble locating and clearing procedures (continued) 1-241 Replacing an NTFX39 bulkhead splitter unit (continued) To manually busy the port, type >BSY and press Enter. where port_no is the port identiﬁcation number If the BSY command passed step 9 failed step 57 Repeat step 8 until you manually busy all CONS ports.
Page 257 1-242 Trouble locating and clearing procedures (continued) Replacing an NTFX39 bulkhead splitter unit (continued) Example of a MAP response: STATUS PARDEV OPEN OWNER ––– – ––– –––––– ––– ––– –––––– ––– –––– ––––– INACTIVE none none none none INACTIVE none none none none...
Page 258 Trouble locating and clearing procedures (continued) 1-243 Replacing an NTFX39 bulkhead splitter unit (continued) To post a port for the DDU, type >PORT port_no and press Enter. where port_no is the port identiﬁcation number Example of a IOM MAP display: Port 16 Unit (SCSI)
Page 259 1-244 Trouble locating and clearing procedures (continued) Replacing an NTFX39 bulkhead splitter unit (continued) and press Enter. Example of MAP response: Repeat steps 19 to 22 for the second DDU in the occurrence of two provisioned DDUs. The next action depends on any provisioned magnetic tape drive (MTD) ports that are on the controller card.
Page 260 Trouble locating and clearing procedures (continued) 1-245 Replacing an NTFX39 bulkhead splitter unit (continued) Repeat steps 24 to 28 for all magnetic tape drive ports provisioned on the controller card. To return to the IOC level of the MAP display, type >QUIT and press Enter.
Page 261 1-246 Trouble locating and clearing procedures (continued) Replacing an NTFX39 bulkhead splitter unit (continued) Replace the splitter unit. Secure the replacement unit with the nuts. Reconnect the four cable connectors (C05 to C08) at the front of the splitter unit. Reconnect the shrouded pin unit connections at the back of the unit. Repeat step 36 for the cable connectors and shrouded pin connections on the second IOM.
Page 262 Trouble locating and clearing procedures (continued) 1-247 Replacing an NTFX39 bulkhead splitter unit (end) The next action depends on any provisioned MPC ports. If provisioned MPC ports are present step 49 are not present step 50 To post the MPC port, type >PORT port_no and press Enter.
Page 263: Replacing A Point-Of-Use Power Supply Card
1-248 Trouble locating and clearing procedures (continued) Replacing a point-of-use power supply card Application Use this procedure to replace a point-of-use power supply (PUPS) card in an ISDN enhanced line concentrating module (LCME). Action This procedure contains a summary ﬂowchart and a list of steps. Use the ﬂowchart to review the procedure.
Page 264 Trouble locating and clearing procedures (continued) 1-249 Replacing a point-of-use power supply card (continued) Summary of Replacing a point-of-use power supply card Locate the This flowchart summarizes the PUPS card procedure. Use the instructions that follow this flowchart to perform the Remove the procedure.
Page 265 1-250 Trouble locating and clearing procedures (continued) Replacing a point-of-use power supply card (continued) Replacing a point-of-use power supply card At the MAP terminal WARNING Possible equipment damage Proceed only when a step in a maintenance procedure directs you to this procedure. Separate use of this procedure can cause equipment damage or loss of service.
Page 266 Trouble locating and clearing procedures (continued) 1-251 Replacing a point-of-use power supply card (continued) and press the Enter key. To post the LCME that contains the line card, type >POST LCME HOST frame_no module_no and press the Enter key. where frame_no is the frame number of the LCEI module_no...
Page 267 1-252 Trouble locating and clearing procedures (continued) Replacing a point-of-use power supply card (continued) At the shelf WARNING Static electricity damage When you handle circuit cards, wear a wrist-strap that connects to the wrist-strap grounding point of a frame supervisory panel (FSP). The wrist-strap protects the cards against static electricity damage.
Page 268 Trouble locating and clearing procedures (continued) 1-253 Replacing a point-of-use power supply card (continued) Locate the PUPS card. The PUPS card occupies the two top rows at the back of the drawer. Fit the two-slot guide over the PUPS card and the line card next to it. Note: If no line card exists next to the PUPS card, do not use the two-slot guide.
Page 269 1-254 Trouble locating and clearing procedures (continued) Replacing a point-of-use power supply card (end) Clamp the insertion and withdrawal tool to the front edge of the replacement card, as shown in step 11. Align the card with the socket and carefully insert the card.
Page 270 Trouble locating and clearing procedures (continued) 1-255 Replacing a TOPS MPX terminal TOPS MPX Application Use this procedure to replace the defective TOPS MPX position equipment that you removed, with spare operational TOPS MPX equipment. Action Refer to the following cable list when you remove or replace a TOPS MPX position component.
Page 271: Replacing A Tops Mpx Terminal Tops Mpx
1-256 Trouble locating and clearing procedures (continued) Replacing a TOPS MPX terminal TOPS MPX (continued) The following ﬂowchart summarizes the procedure. Use the instructions that follow this ﬂowchart to perform the procedures. Summary of Replacing a TOPS MPX terminal Connect Connect Identify Type 3...
Page 272 Trouble locating and clearing procedures (continued) 1-257 Replacing a TOPS MPX terminal TOPS MPX (continued) Replacing a TOPS MPX terminal WARNING Potential risk to equipment After you complete the installation, make sure you completed the following steps on the TOPS MPX: 1.
Page 273 1-258 Trouble locating and clearing procedures (continued) Replacing a TOPS MPX terminal TOPS MPX (continued) HEADSET DT CABLE CABLES HEADSET CONTROLLER/BASE DSU UNIT DSU CABLE TOKEN RING CABLE DSU POWER CORD Connect the keyboard connector to replace the TOPS MPX keyboard. BASE CONTROLLER KEYBOARD...
Page 274 Trouble locating and clearing procedures (continued) 1-259 Replacing a TOPS MPX terminal TOPS MPX (end) TOPS MPX crt DISPLAY SIGNAL CABLE POWER CABLE CONTROLLER/ BASE DSU UNIT DSU POWER CORD You completed this procedure correctly. Go to common procedure Placing a TOPS MPX terminal in service.
Page 275: Reseating A Line Card
1-260 Trouble locating and clearing procedures (continued) Reseating a line card Application Use this procedure to reseat a line card in an ISDN enhanced line concentrating module (LCME). This procedure ensures the correct electrical connection between the line card and the connector pins on the drawer. Action This procedure contains a summary ﬂowchart and a list of steps.
Page 276 Trouble locating and clearing procedures (continued) 1-261 Reseating a line card (continued) Summary of Reseating a line card Locate the line This flowchart summarizes the card to be procedure. reseated Use the instructions that follow this flowchart to perform the Remove the line procedure.
Page 277 1-262 Trouble locating and clearing procedures (continued) Reseating a line card (continued) Reseating a line card At the MAP terminal WARNING Possible equipment damage Proceed only when a step in a maintenance procedure directs you to this procedure. Independent use of this procedure can cause equipment damage or loss of service.
Page 278 Trouble locating and clearing procedures (continued) 1-263 Reseating a line card (continued) At the shelf WARNING Static electricity damage When you handle circuit cards, wear a wrist-strap that connects to the wrist-strap grounding point of a frame supervisory panel (FSP). The wrist-strap protects the cards against static electricity damage.
Page 279 1-264 Trouble locating and clearing procedures (continued) Reseating a line card (continued) DANGER Risk of personal injury The large, ﬂat rectangular component mounted on the front edge can be very hot. To avoid burns to your ﬁngers, use the insertion and withdrawal tool. Use the tool to remove and reseat the card as illustrated in step 6.
Page 280 Trouble locating and clearing procedures (continued) 1-265 Reseating a line card (end) Carefully push the drawer back into the shelf until the thumb-latch button locks. You have completed this procedure. Return to the main procedure that sent you to this procedure and continue to follow the directions. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 281: Responding To Trms301 Logs
1-266 Trouble locating and clearing procedures (continued) Responding to TRMS301 logs Application Use this procedure to reply to a TRMS301 log. Deﬁnition A TRMS301 log indicates that the transactional record management system (TRMS) cannot delete an old database log ﬁle. When LOGUTIL is in the EXPERT mode, the log also contains a fault-tolerant ﬁle system (FTFS) error code.
Page 282 Trouble locating and clearing procedures (continued) 1-267 Responding to TRMS301 logs (continued) Summary of Responding to TRMS301 logs Obtain a copy of the log This flowchart summarizes the procedure. Use the instructions that follow Contact next this flowchart to perform the level of support procedure.
Page 283 1-268 Trouble locating and clearing procedures (continued) Responding to TRMS301 logs (end) Responding to TRMS301 logs At your current location Obtain a copy of the TRMS301 log. Note the information contained in the TRMS301 log that follows: • the location of the the TRMS failure (for example, FP4) •...
Page 284: Restoring Far-End Service For A D-Channel Isdn Pri Primary And Backup D-Channels
Trouble locating and clearing procedures (continued) 1-269 Restoring far-end service for a D-channel ISDN PRI primary and backup D-channels Application Use this procedure to return a D-channel back into service when the far-end ofﬁce is out of service. Deﬁnition The D-channel is in the remote not responding (RNR) state. The RNR state indicates that the far-end ofﬁce does not respond.
Page 285 1-270 Trouble locating and clearing procedures (continued) Restoring far-end service for a D-channel ISDN PRI primary and backup D-channels (continued) Summary of Restoring far-end service for a D-channel This flowchart summarizes the Post the procedure. D-channels Use the instructions that follow this flowchart to perform the procedure.
Page 286 Trouble locating and clearing procedures (continued) 1-271 Restoring far-end service for a D-channel ISDN PRI primary and backup D-channels (continued) Restoring far-end service for a D-channel At the MAP terminal Determine the name of the trunk group from ofﬁce records or operating company personnel.
Page 287 1-272 Trouble locating and clearing procedures (continued) Restoring far-end service for a D-channel ISDN PRI primary and backup D-channels (continued) Determine the states of the D-channels. Note: The MAP display lists the state of the D-channel to the right side of the DCHL header.
Page 288 Trouble locating and clearing procedures (continued) 1-273 Restoring far-end service for a D-channel ISDN PRI primary and backup D-channels (end) To manually busy the D-channel, type >BSY d_channel and press Enter. where d_channel is the D-channel identiﬁer (D1 or D2) Example of a MAP response: D1: STATE CHANGED THIS WILL PUT LTC 2 5 24 D2...
Page 289: Restoring Far-End Service For A D-Channel Isdn Pri Single D-Channel
1-274 Trouble locating and clearing procedures (continued) Restoring far-end service for a D-channel ISDN PRI single D-channel Application Use this procedure to return a D-channel to service when the far end ofﬁce is out of service. Deﬁnition The D-channel is in the remote-not-responding (RNR) state. The RNR state indicates that the far-end ofﬁce is not responding.
Page 290 Trouble locating and clearing procedures (continued) 1-275 Restoring far-end service for a D-channel ISDN PRI single D-channel (continued) Summary of Restoring far-end service for a D-channel Post the RNR This flowchart summarizes the D-channel procedure. Use the instructions that follow this flowchart to perform the Ask far-end procedure.
Page 291 1-276 Trouble locating and clearing procedures (continued) Restoring far-end service for a D-channel ISDN PRI single D-channel (continued) Restoring far-end service for a D-channel At the MAP terminal Determine the name of the trunk group from ofﬁce records or operating company personnel.
Page 292 Trouble locating and clearing procedures (continued) 1-277 Restoring far-end service for a D-channel ISDN PRI single D-channel (end) Ask operating company personnel at the far-end ofﬁce to isolate and correct the problem at their end. Note: The MAP terminal lists the state of the D-channel to the right side of the DCHL header.
Page 293 1-278 Trouble locating and clearing procedures (continued) Returning a busy D-channel to service ISDN PRI primary and backup D-channels Application Use this procedure to return a busy D-channel to service. Deﬁnition The D-channel is in • the installation busy (INB) state. This state indicates an installed D-channel that is not in service •...
Page 294 Trouble locating and clearing procedures (continued) 1-279 Returning a busy D-channel to service ISDN PRI primary and backup D-channels (continued) Summary of Returning a busy D-channel to service This flowchart summarizes the Post the procedure. D-channels Use the instructions that follow this flowchart to perform the procedure.
Page 295: Returning A Busy D-Channel To Service Isdn Pri Primary And Backup D-Channels
1-280 Trouble locating and clearing procedures (continued) Returning a busy D-channel to service ISDN PRI primary and backup D-channels (continued) Returning a busy D-channel to service At the MAP terminal Determine the name of the trunk group from ofﬁce records or operating company personnel.
Page 296 Trouble locating and clearing procedures (continued) 1-281 Returning a busy D-channel to service ISDN PRI primary and backup D-channels (continued) Determine the state of the D-channel. Note: The MAP display lists the state of the D-channel to the right side of the DCHL header.
Page 297 1-282 Trouble locating and clearing procedures (continued) Returning a busy D-channel to service ISDN PRI primary and backup D-channels (end) where d_channel is the D-channel identiﬁer (D1 or D2) Example of a MAP response: D2: STATE CHANGED Note: The D-channel state changes to manual busy. If the BSY command passed step 8...
Page 298: Returning A Busy D-Channel To Service Isdn Pri Single D-Channel
Trouble locating and clearing procedures (continued) 1-283 Returning a busy D-channel to service ISDN PRI single D-channel Application Use this procedure to return a busy D-channel to service. Deﬁnition The D-channel is in • the installation busy (INB) state. This state indicates an installed D-channel that is not in service •...
Page 299 1-284 Trouble locating and clearing procedures (continued) Returning a busy D-channel to service ISDN PRI single D-channel (continued) Summary of Returning a busy D-channel to service Post the INB or This flowchart summarizes the MB D-channel procedure. Use the instructions that follow this flowchart to perform the procedure.
Page 300 Trouble locating and clearing procedures (continued) 1-285 Returning a busy D-channel to service ISDN PRI single D-channel (continued) Returning a busy D-channel to service At the MAP terminal From ofﬁce records or operating company persons, determine the name of the trunk group. Determine your next step.
Page 301 1-286 Trouble locating and clearing procedures (continued) Returning a busy D-channel to service ISDN PRI single D-channel (end) Determine the state of the D-channel. Note: The MAP display lists the state of the D-channel to the right side of the DCHL header. If the state of the D-channel is INB (installation busy) step 6...
Page 302: Returning A Busy Pri Trunk To Service Isdn Pri Trunk
Trouble locating and clearing procedures (continued) 1-287 Returning a busy PRI trunk to service ISDN PRI trunk Application Use this procedure to return a busy PRI trunk (B-channel) to service. Deﬁnition The PRI trunk is installation busy (INB). INB indicates that the PRI trunk is installed but is not in service.
Page 303 1-288 Trouble locating and clearing procedures (continued) Returning a busy PRI trunk to service ISDN PRI trunk (continued) Summary of Returning a busy PRI trunk to service Post the INB or This flowchart summarizes the MB PRI trunk procedure. Use the instructions in the procedure that follows this flowchart to perform the Manually busy...
Page 304 Trouble locating and clearing procedures (continued) 1-289 Returning a busy PRI trunk to service ISDN PRI trunk (continued) Returning a busy PRI trunk to service At the MAP terminal Determine your next step. If the system directed you to this procedure from Determining the PRI trunk state step 5...
Page 305 1-290 Trouble locating and clearing procedures (continued) Returning a busy PRI trunk to service ISDN PRI trunk (continued) Determine the state of the PRI trunk. Note: The PRI trunk state appears under the STA header on the MAP display. If the state of the PRI trunk is INB step 6 is MB...
Page 306 Trouble locating and clearing procedures (continued) 1-291 Returning a busy PRI trunk to service ISDN PRI trunk (end) To return the PRI trunk to service, type >RTS and press Enter. Example of a MAP response: STATE CHANGED If the RTS command passed step 12 failed...
Page 307: Returning A Card Or Assembly In Canada
1-292 Trouble locating and clearing procedures (continued) Returning a card or assembly in Canada Application This procedure applies to a circuit card or an assembly, for example, a power converter. Use the procedure to return the card or assembly to Northern Telecom for repair or replacement in Canada.
Page 308 Trouble locating and clearing procedures (continued) 1-293 Returning a card or assembly in Canada (continued) Summary of Returning a card or assembly in Canada This flowchart summarizes the Complete a procedure. return tag for each item Use the instructions in the step-action table that follows this flowchart to perform the Attach a copy of...
Page 309 1-294 Trouble locating and clearing procedures (continued) Returning a card or assembly in Canada (continued) Returning a card or assembly in Canada At your Current Location Put the card or assembly that you return into a protective bag for electrostatic discharge (ESD).
Page 310 Trouble locating and clearing procedures (continued) 1-295 Returning a card or assembly in Canada (end) Use any acceptable carton. Ensure that • packing paper encloses each card or assembly • bubble pack or foam surrounds each card or assembly • the carton secures each card or assembly to prevent movement of the contents during shipment Address the carton to:...
Page 311: Returning A Card Or Assembly In Germany
1-296 Trouble locating and clearing procedures (continued) Returning a card or assembly in Germany Application This procedure applies to a circuit card or an assembly, for example, a power converter. Use this procedure to return the card or assembly to Northern Telecom for repair or replacement in Germany.
Page 312 Trouble locating and clearing procedures (continued) 1-297 Returning a card or assembly in Germany (continued) Summary of Returning a card or assembly in Germany This flowchart summarizes the Complete a procedure. return tag for each item Use the instructions in the step-action table that follows this flowchart to perform the Attach a copy of...
Page 313 1-298 Trouble locating and clearing procedures (continued) Returning a card or assembly in Germany (end) Returning a card or assembly in Germany At your Current Location Put the card or assembly that you return into a protective bag for electrostatic discharge (ESD).
Page 314: Returning A Card Or Assembly In Japan
Trouble locating and clearing procedures (continued) 1-299 Returning a card or assembly in Japan Application This procedure applies to a circuit card or an assembly, for example, a power converter. Use this procedure to return the card or assembly to Northern Telecom for repair or replacement in Japan.
Page 315 1-300 Trouble locating and clearing procedures (continued) Returning a card or assembly in Japan (continued) Summary of Returning a card or assembly in Japan This flowchart summarizes the Complete a procedure. return tag for each item Use the instructions in the step-action table that follows this flowchart to perform the Attach a copy of...
Page 316 Trouble locating and clearing procedures (continued) 1-301 Returning a card or assembly in Japan (continued) Returning a card or assembly in Japan At your current location: Put the card or assembly that you return into a protective bag for electrostatic discharge (ESD).
Page 317 1-302 Trouble locating and clearing procedures (continued) Returning a card or assembly in Japan (end) The procedure is complete. 297-8021-544 Standard 14.02 May 2001...
Page 318: Returning A Card Or Assembly In The United States Of America
Trouble locating and clearing procedures (continued) 1-303 Returning a card or assembly in the United States of America Application This procedure applies to a circuit card or an assembly, for example, a power converter. Use this procedure to return the card or assembly to Northern Telecom for repair or replacement in the United States.
Page 319 1-304 Trouble locating and clearing procedures (continued) Returning a card or assembly in the United States of America (continued) Summary of Returning a card or assembly in the United States of America This flowchart summarizes the Complete a procedure. return tag for each item Use the instructions in the step-action table that follows this...
Page 320 Trouble locating and clearing procedures (continued) 1-305 Returning a card or assembly in the United States of America (continued) Returning a card or assembly in the United States of America At your current location Put the card or assembly that you return into an protective bag for electrostatic discharge (ESD) Complete one return label (form 24-115) for each card or assembly that you return.
Page 321 1-306 Trouble locating and clearing procedures (continued) Returning a card or assembly in the United States of America (end) Use any acceptable carton. Ensure that • packing paper encloses each card or assembly • bubble pack or foam surrounds each card or assembly •...
Page 322: Returning An Lim To Service
Trouble locating and clearing procedures (continued) 1-307 Returning an LIM to service Application Use this procedure to return a link interface module (LIM) which is manually busy or ofﬂine to service. If the LIM is system busy, it will have an alarm associated with one or more of its units.
Page 323 1-308 Trouble locating and clearing procedures (continued) Returning an LIM to service (continued) Summary of Returning a LIM to service This flowchart summarizes the procedure. Manually busy Is LIM offline? Use the instructions in the procedure that follows this flowchart to perform the procedure.
Page 324 Trouble locating and clearing procedures (continued) 1-309 Returning an LIM to service (continued) Returning a LIM to service At the MAP terminal To access the PM level of the MAP display, type >MAPCI;MTC;PM and press Enter. Example of a MAP display: SysB ManB OffL...
Page 325 1-310 Trouble locating and clearing procedures (continued) Returning an LIM to service (end) and press Enter. If the posted set contains ManB LIMs step 8 is empty step 12 Choose a manual-busy LIM on which to work. Determine from ofﬁce records or from an ofﬁce person why the LIM is manual busy.
Page 326: Running A C7Bert
Trouble locating and clearing procedures (continued) 1-311 Running a C7BERT Application Use this procedure to do the following: • local or remote loopback on an NT9X77AA, NT9X78BA, NT9X78CA, NT9X78DA or NT9X78DB card for LIUBASIC • local or remote loopback on an NTEX26AA channelized access link •...
Page 327 1-312 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Summary of Running a C7BERT This flowchart summarizes the Put the link in procedure. the proper state Use the instructions in the procedure that follows this flowchart to perform the procedure.
Page 328 Trouble locating and clearing procedures (continued) 1-313 Running a C7BERT (continued) Running a C7BERT ATTENTION To run link fault sectionalization (LFS) the SOC option TEL0007 must have the RTU set to “Y" and the state set to “on". ATTENTION If link fault sectionalization (LFS) is activated, an anomaly in the NT9X78BA and NT9X78CA cards can cause latch past to occur.
Page 329 1-314 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Example of a MAP response: Traf Sync Link LK Stat Stat Resource Stat Physical Access Stat Action OffL DAct LIU7 12 OffL TTC7LKS1_TL ManB DAct LIU7 13 InSv TTC7LKS1_TL Size of Posted Set = 2 If the linkset has more than 4 entries...
Page 330 Trouble locating and clearing procedures (continued) 1-315 Running a C7BERT (continued) liu7_no is the number of the LIU7 that connects to the link you want to test Example of a MAP response: LIU7 13 InSv To force the LIU7 to busy, type >BSY FORCE and press Enter.
Page 331 1-316 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Determine the trafﬁc state of the link you want to test. Note: The trafﬁc state of the link appears under the Traf Stat header of the MAP display. If the trafﬁc state is ManB step 15 is other than listed here...
Page 332 Trouble locating and clearing procedures (continued) 1-317 Running a C7BERT (continued) Determine the purpose of the next step. If the next step is to perform a local loopback step 18 a remote loopback step 19 a link fault sectionalization step 67 To activate a local loopback, type >PMLOOP LOCON...
Page 333 1-318 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Before activating a remote loopback, access the C7BERT level of the MAP display at the far end ofﬁce, typimg >C7BERT and pressing Enter. To activate a remote loopback, at the far end ofﬁce, type >PMLOOP RMTON link_no...
Page 334 Trouble locating and clearing procedures (continued) 1-319 Running a C7BERT (continued) If the response is other than listed here step 66 PM loop functionality is not available on your switch. you want to run a C7BERT step 24 other than listed here step 66 To stop the C7BERT that exists, type >STOP...
Page 335 1-320 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) where link_no is the number of the link that the C7BERT runs on If the response is Stop time cleared step 27 is other than listed here step 66 To set the stop time to a new value, type >SETSTOP link_no...
Page 336 Trouble locating and clearing procedures (continued) 1-321 Running a C7BERT (continued) To start the C7BERT, type >START link_no and press Enter. where link_no is the number of the link you want to test (0 to 15) If the response is Link n: C7BERT started step 31 is Link n:Failed - Link state is step 6...
Page 337 1-322 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Determine the if any transmitted Tx frames exist. Note: The number of frames transmitted appears to the right of the Tx Frames header of the MAP display. In the example in step 31, the number of frames transmitted is 19 016 .
Page 338 Trouble locating and clearing procedures (continued) 1-323 Running a C7BERT (continued) Link 1: C7BERT query Run Time 1224 Err Free Secs: 1133 Tx Frames 32538 Rx Sync Errs : Rx Frames 32580 Rx Bad Frames: Rx Bit Errors: Rx Bits 66673662 Bit Err Rate : 1 x 10–...
Page 339 1-324 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Link 1: C7BERT query Run Time 1134 Err Free Secs: 1133 Tx Frames 32568 Rx Sync Errs : Rx Frames 32570 Rx Bad Frames: Rx Bit Errors: Rx Bits 66670792 Bit Err Rate : 1 x 10–...
Page 340 Trouble locating and clearing procedures (continued) 1-325 Running a C7BERT (continued) link_no is the number of the link that the C7BERT runs on MAP response: Link nn: Automatic query reporting has been terminated To set the number of reports per hour, type >REPORT link_no number...
Page 341 1-326 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Give the results to the persons responsible for the next level of support. the link stops on an NT9X77AA, step 48 NT9X78BA/CA/DA/DB, or NTEX26AA card, and or 49 you just ran a peripheral module (PM) local or re- mote loopback.
Page 342 Trouble locating and clearing procedures (continued) 1-327 Running a C7BERT (continued) To deactivate a remote loopback, type >PMLOOP RMTOFF link_no and press Enter. where link_no is the number of the link you tested in step 18 If the response is pmloop off 1 step 55 Link 1: Loopback Re-...
Page 343 1-328 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) where link_no is the number of the link (0 to 15) that the C7BERT runs on is the day you want the test to stop automatically (MON, TUE, WED, THU, FRI, SAT, or SUN) hours is the hour you want the test to stop automatically (0 to 23)
Page 344 Trouble locating and clearing procedures (continued) 1-329 Running a C7BERT (continued) link_no is the number of the link (0 to 15) If the ACT command passed step 57 failed step 66 other than listed here step 66 Determine the synchronization state of the link. Note: The synchronization state appears under the Sync Stat header of the MAP display.
Page 345 1-330 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Tell the person at the far-end ofﬁce to activate the link. To activate the link from your end, type >ACT link_no and press Enter. where link_no is the number of the link you activated in step 56 If the ACT command passed step 64...
Page 346 Trouble locating and clearing procedures (continued) 1-331 Running a C7BERT (continued) ATTENTION If link fault sectionalization (LFS) is activated, an anomaly in the NT9X78BA and NT9X78CA cards can cause latch past to occur. When the last DS0DP is a BA or CA paddle board, LFS may latch past the last DS0DP link.
Page 347 1-332 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) If the response is LFS non-latching sequence initiated for element step 79 mm. Run C7BERT to verify loop-back at element is Link nn: Failed - C7BERT already active on this step 72 link is Link 1: Failed - LFS already active on this link...
Page 348 Trouble locating and clearing procedures (continued) 1-333 Running a C7BERT (continued) The failure occurred for one of the following reasons: • The element type and occurrence speciﬁed is beyond the location of the link problem. • There is no element type and occurrence. Go to step 109.
Page 349 1-334 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) link_no is the number of the link that the C7BERT runs on If the response is Stop time cleared step 76 is other than listed here step 109 To set the stop time that is new, type >SETSTOP link_no hours...
Page 350 Trouble locating and clearing procedures (continued) 1-335 Running a C7BERT (continued) To start the C7BERT, type >START link_no and press Enter. where link_no is the number of the link you want to test (0 to 15) If the response is Link n: C7BERT started step 80 is Link n:Failed - Link state is step 6...
Page 351 1-336 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) If Transmitted Tx Frames are not present step 109 The test runs correctly. The test generates results when you request periodic reports. The test also generates results when you stop the test manually, or when the test stops automatically at a preset time.
Page 352 Trouble locating and clearing procedures (continued) 1-337 Running a C7BERT (continued) Record the number of Rx bit errors. Note: In the example in step 83, the number of received bit errors appears to the right of Rx Bit Errors. To inject bit errors, type >INJERR link_no and press Enter.
Page 353 1-338 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) Determine the result of bit error injection. Note: In the example in step 87, the number of bit errors received appears to the right of Rx Bit Errors. Subtract the result of the C7BERT recorded in step 84 from the result obtained in step 87.
Page 354 Trouble locating and clearing procedures (continued) 1-339 Running a C7BERT (continued) number is the number of reports per hour (1 to 12) Example input: >REPORT If the response is Link nn: Report interval set at: step 92 is nn times per hour is other than listed here step 109 Determine if the report interval is correct.
Page 355 1-340 Trouble locating and clearing procedures (continued) Running a C7BERT (continued) the link stops on an NT9X77AA or step 70 NT9X78BA/CA/DA/DB card, and you just ran a link fault sectionalization. If instructions required you to perform more tests link does not stop on an NT9X77AA or step 95 NT9X78BA/CA/DA/DB card other than listed here...
Page 356 Trouble locating and clearing procedures (continued) 1-341 Running a C7BERT (continued) where link_no is the number of the link (0 to 15) If the ACT command passed step 100 failed step 109 is other than listed here step 109 Determine the synchronization state of the link. Note: The synchronization state appears under the Sync Stat header of the MAP display.
Page 357 1-342 Trouble locating and clearing procedures (continued) Running a C7BERT (end) Tell the person at the far-end ofﬁce to activate the link. Activate the link from your end, type >ACT link_no and press Enter. where link_no is the number of the link you activated in step 99 If the ACT command passed step 107...
Page 358: Running A C7Bert For High-Speed Links
Trouble locating and clearing procedures (continued) 1-343 Running a C7BERT for high-speed links Application Use this procedure to do the following: • perform local or remote loopback on an NTEX78AA card for LIUBASIC • perform far-end DS-1 ESF loopback (CARLOOP) •...
Page 359 1-344 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) Summary of Running a C7BERT for high-speed links This flowchart summarizes the Put the link in procedure. the proper state Use the instructions in the procedure that follows this flowchart to perform the procedure.
Page 360 Trouble locating and clearing procedures (continued) 1-345 Running a C7BERT for high-speed links (continued) Running a C7BERT for high-speed links CAUTION Risk of service interruption The following procedure takes a CCS7 link out of service. Before proceeding, consult your next level of support to ensure network impact is minimized.
Page 361 1-346 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) Determine the state of the DLIU associated with the link to be tested. Note: The DLIU state is visible under the Stat header to the right of the Resource header.
Page 362 Trouble locating and clearing procedures (continued) 1-347 Running a C7BERT for high-speed links (continued) Wait 1 to 3 min for the HLIU to change from SysB to InSv. IfAfter 3 min, if the state of the HLIU is step 11 InSv step 78 SysB...
Page 363 1-348 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) Wait 1 to 3 min for the HSLR to change from SysB to InSv. IfAfter 3 min, if the state of the HSLR is step 15 InSv step 78 SysB...
Page 364 Trouble locating and clearing procedures (continued) 1-349 Running a C7BERT for high-speed links (continued) If the trafﬁc and synchroniza- tion states are in the sequence given step 20 SysB SysB anything else step 19 To busy the link, type >BSY link_no and press the Enter key.
Page 365 1-350 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) To manually busy the link, type >BSY link_no and press the Enter key. where link_no is the number of the link you want to test (0 to 15) If the BSY command passed step 21...
Page 366 Trouble locating and clearing procedures (continued) 1-351 Running a C7BERT for high-speed links (continued) If you want to perform an intermediate loop- step 38 back C7BERT test To activate a local loopback, type >PMLOOP LOCON link_no and press the Enter key. where link_no is the number of the link you want to test (0 to 15)
Page 367 1-352 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) Note: A remote loopback establishes a loopback for the far end. The far end must run C7BERT to test the quality of the link. If the response is step 26 Link 1: Loopback Re- mote On completed...
Page 368 Trouble locating and clearing procedures (continued) 1-353 Running a C7BERT for high-speed links (continued) To post the HLIU, type >POST HLIU dliu_no and press the Enter key. To clear the loopback state, type >LOOPBK C and press the Enter key. If the response is LoopBk passed step 30...
Page 369 1-354 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) If the equipment type is DMS, personnel at the far-end can determine the signaling terminal status as follows: Type PM and press the Enter key to access the PM level of the MAP •...
Page 370 Trouble locating and clearing procedures (continued) 1-355 Running a C7BERT for high-speed links (continued) Note: The STOP command overrides any preset stop time without warning. If the response is Link 1: C7BERT stopped step 34 anything else step 78 To remove the far-end DS-1 ESF loopback already applied, type >CARLOOP STOP link_no...
Page 371 1-356 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) link_no is the number of the link being tested (0 to 15) Example of a MAP response: query 1 pr Link 1: C7BERT query Run Time Err Free Secs: Tx Frames 19016...
Page 372 Trouble locating and clearing procedures (continued) 1-357 Running a C7BERT for high-speed links (continued) you want to stop the test auto- step 43 matically at a pre-set time you want to inject bit errors step 48 To determine if a stop time has been set, type >SETSTOP link_no STATUS...
Page 373 1-358 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) hours is the hour at which you want the test to stop automatically (0 to 23) minutes is the minute at which you want the test to stop automatically (00 to 59) Example input: >SETSTOP Note: The example entry sets the stop time for link 3 on Mondays at 10:30...
Page 374 Trouble locating and clearing procedures (continued) 1-359 Running a C7BERT for high-speed links (continued) Record the number of Rx bit errors. Note: In the example in step 48, the number of bit errors received appears to the right of Rx bit errors. To inject bit errors, type >INJERR link_no...
Page 375 1-360 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) Determine the result of injecting bit errors. Note: In the example in step 51, the number of bit errors received appears to the right of Rx Bit Errors. Subtract the result of the HSL C7BERT recorded in step 49 from the result obtained in step 51.
Page 376 Trouble locating and clearing procedures (continued) 1-361 Running a C7BERT for high-speed links (continued) link_no is the number of the link (0 to 15) on which the HSL C7BERT is running number is the number of reports per hour (1 to 12) Example input: >REPORT If the response is...
Page 377 1-362 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) an intermediate loopback is es- step 62 tablished To remove the local loopback, type >PMLOOP LOCOFF link_no and press the Enter key. where link_no is the number of the link you tested (0 to 15) If the response is pmloop off and more tests step 22...
Page 378 Trouble locating and clearing procedures (continued) 1-363 Running a C7BERT for high-speed links (continued) If you want to exit from C7BERT step 68 To enter the PM level of the MAP display, type >PM and press the Enter key. To post the HLIU, type >POST HLIU dliu_no and press the Enter key.
Page 379 1-364 Trouble locating and clearing procedures (continued) Running a C7BERT for high-speed links (continued) and press the Enter key. where link_no is the number of the link (0 to 15) If the ACT command passed step 70 failed step 78 Determine the synchronization state of the link.
Page 380 Trouble locating and clearing procedures (continued) 1-365 Running a C7BERT for high-speed links (end) If the ACT command failed step 78 To uninhibit the link, type >UINH link_no and press the Enter key. where link_no is the number of the link you activated in step 69 If the UINH command passed step 79...
Page 381: Saving Key, Screen, Status Messages, Command Privileges And Option Definitions
1-366 Trouble locating and clearing procedures (continued) Saving key, screen, status messages, command privileges and option deﬁnitions Application Use this procedure to save the following: • current key • screen • Status messages • command privileges • option descriptions Save these elements on diskette before you ﬁrst load, reinstall or change the TOPS MPX position software.
Page 382 Trouble locating and clearing procedures (continued) 1-367 Saving key, screen, status messages, command privileges and option definitions (continued) Summary of Saving key, screen, Status messages, command privileges and option deﬁnitions Key and option Insert Access definitions blank installed? disk in drive Perform Perform installing DOS COPY...
Page 383 1-368 Trouble locating and clearing procedures (continued) Saving key, screen, status messages, command privileges and option definitions (continued) deﬁnitions At your current location DANGER Loss of previous key, screen, status messages, command privileges or option deﬁnitions The ﬁrst installation procedure destroys any previous key or option deﬁnitions.
Page 384 Trouble locating and clearing procedures (continued) 1-369 Saving key, screen, status messages, command privileges and option definitions (end) and press the DOS-ENTER key. The system displays the prompt: >C:\> Copy the following ﬁles to a disk: • DAS.KEY - keyboard layout ﬁle •...
Page 385: Scheduling An Automatic Rex Test
1-370 Trouble locating and clearing procedures (continued) Scheduling an automatic REx test Application Use this procedure to schedule a routine exercise (REx) test for a link interface module (LIM). Deﬁnition The REx test schedule must include the LIMs that are new in the system. Common procedures There are no common procedures.
Page 386 Trouble locating and clearing procedures (continued) 1-371 Scheduling an automatic REx test (continued) Summary of Scheduling an automatic REx test This flowchart summarizes the Activate REx procedure. test Use the instructions in the procedure that follows this flowchart to perform the Change values procedure.
Page 387 1-372 Trouble locating and clearing procedures (continued) Scheduling an automatic REx test (continued) Scheduling an automatic REx test At the MAP terminal To access table OFCVAR, type >TABLE OFCVAR and press Enter. To position on ofﬁce parameter NODEREXCONTROL, type >POSITION NODEREXCONTROL and press Enter.
Page 388 Trouble locating and clearing procedures (continued) 1-373 Scheduling an automatic REx test (continued) and press Enter. where h1 m1 is the start time of the REx test on the 24 h clock, for example, 02 30 h2 m2 is the end time of the REx test on the 24 h clock, for example, 04 30 Note: The value in NODEREXCONTROL must allow enough time to test all the LIMs that you want to test.
Page 389 1-374 Trouble locating and clearing procedures (continued) Scheduling an automatic REx test (end) To include the posted LIM in the REx test schedule, type >REX ON and press Enter. Example of a MAP response: LIM x UNIT y has been included in the REX Schedule. The procedure is complete.
Page 390: Scheduling Isup Trunk Audits
Trouble locating and clearing procedures (continued) 1-375 Scheduling ISUP trunk audits Application Use the following procedure to schedule ISDN user part (ISUP) trunk audits. Deﬁnition ISUP trunk audits switch units with CCS7 and trunk test position (TTP) improvements for trunks that use CCS7 signaling (ISUP trunks). To correct state mismatches, the trunk audit runs on all ISUP trunks one time a day.
Page 391 1-376 Trouble locating and clearing procedures (continued) Scheduling ISUP trunk audits (continued) Summary of Scheduling ISUP trunk audits Access table This flowchart summarizes the OFCENG procedure. Use the instructions in the procedure that follows this Change the value flowchart to perform the of CIRCUIT_ procedure.
Page 392 Trouble locating and clearing procedures (continued) 1-377 Scheduling ISUP trunk audits (continued) Scheduling ISUP trunk audits At the MAP terminal CAUTION Possible loss of service Ensure table TRKSGRP is dataﬁlled to include the ISUP trunks on which you want to perform the audit before you run the ISUP audit.
Page 393 1-378 Trouble locating and clearing procedures (continued) Scheduling ISUP trunk audits (end) If the ISUP trunk audit start time requires change step 5 CAUTION Possible loss of service or system degradation Ensure the new ISUP trunk audit start time is set during off-peak hours.
Page 394: Setting Up An Isup Per-Call Continuity Test
Trouble locating and clearing procedures (continued) 1-379 Setting up an ISUP per-call continuity test Application Use this procedure to install an ISDN user part (ISUP) per-call continuity test. Deﬁnition A per-call continuity test validates the speech part of a trunk that has CCS7 signaling.
Page 395 1-380 Trouble locating and clearing procedures (continued) Setting up an ISUP per-call continuity test (continued) Summary of Setting up an ISUP per-call continuity test This flowchart summarizes the Access table procedure. TRKSGRP Use the instructions in the procedure that follows this flowchart to perform the Change the value procedure.
Page 396 Trouble locating and clearing procedures (continued) 1-381 Setting up an ISUP per-call continuity test (continued) At the MAP terminal To access table TRKSGRP, type >TABLE TRKSGRP and press Enter. To position on the trunk subgroup that you want to install the ISUP per-call continuity test, type >POSITION subgroup_name...
Page 397 1-382 Trouble locating and clearing procedures (continued) Setting up an ISUP per-call continuity test (end) To indicate that you changed the tuple, type >$ and press Enter. Example of a MAP response: TUPLE TO BE CHANGED: BRABRAEOIS 0 DS1SIG C7UP OG N N UNEQ NONE Q764 THRL 50 DMSNODE NIL $ ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.
Page 398: Setting Up The Signaling Link Marginal Performance Report
Trouble locating and clearing procedures (continued) 1-383 Setting up the signaling link marginal performance report Application The signaling link marginal performance report (SLMPR) is present in ofﬁces that have the CCS7-MTP/SCCP feature (functionality group NTX041AB). Deﬁnition The SLMPR identiﬁes signaling links in which the following faults occurred in the last hour: •...
Page 399 1-384 Trouble locating and clearing procedures (continued) Setting up the signaling link marginal performance report (continued) Common procedures There are no common procedures. Action This procedure contains a ﬂowchart and a list of steps required to perform the procedure. 297-8021-544 Standard 14.02 May 2001...
Page 400 Trouble locating and clearing procedures (continued) 1-385 Setting up the signaling link marginal performance report (continued) Summary of Setting up the signaling link marginal performance report Ensure office This flowchart summarizes the parameter value procedure. correct in table OFCVAR Use the instructions in the procedure that follows this flowchart to perform the Add CCS198...
Page 401 1-386 Trouble locating and clearing procedures (continued) Setting up the signaling link marginal performance report (continued) Setting up the signaling link marginal performance report At the MAP terminal To access the CM level of the MAP display, type >MAPCI;MTC;CM and press Enter. Determine if the computing modules (CM) have a synchronized status.
Page 402 Trouble locating and clearing procedures (continued) 1-387 Setting up the signaling link marginal performance report (continued) To quit from table OFCVAR, type >QUIT and press Enter. To create OM class C7SLMPR, type >OMCLASS C7SLMPR SINGLE and press Enter. To add group C7LINK1 to class C7SLMPR, type >OMACCGRP C7SLMPR GROUP...
Page 403 1-388 Trouble locating and clearing procedures (continued) Setting up the signaling link marginal performance report (continued) Determine the value of ﬁeld ENABLED. If the value of ﬁeld ENABLED is Y step 20 is N step 21 If each hour CCS198 log reports are necessary, then the WHEN ﬁeld needs to change.
Page 404 Trouble locating and clearing procedures (continued) 1-389 Setting up the signaling link marginal performance report (continued) and press Enter. To go to the end of the table LOGCLASS, type >BOTTOM and press Enter. Example of a MAP response: DPAC 102 0 –1 To determine the number of the last class in the table, type >LIST...
Page 405 1-390 Trouble locating and clearing procedures (continued) Setting up the signaling link marginal performance report (continued) To enter the threshold number for the messages that will print, type >0 and press Enter. Example of a MAP response: SUPPRESS: To specify that the log or report output is free from suppression, type >N and press Enter.
Page 406 Trouble locating and clearing procedures (continued) 1-391 Setting up the signaling link marginal performance report (continued) To specify that you want to add a new class to a printer, type >ADD and press Enter. Example of a MAP display: DEV: To specify the printer that the log will travel to, type >printer and press Enter.
Page 407 1-392 Trouble locating and clearing procedures (continued) Setting up the signaling link marginal performance report (continued) To specify standard log format, type >STD and press Enter. Example of a MAP response: PRIORITY: To specify that message priority is not important, type >N and press Enter.
Page 408 Trouble locating and clearing procedures (continued) 1-393 Setting up the signaling link marginal performance report (end) Go to step 49. The procedure is complete. DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 409: Softkey Information Does Not Download To The Adsi Set
1-394 Trouble locating and clearing procedures (continued) Softkey information does not download to the ADSI set Application Use this procedure to determine why softkey information does not download to the subscriber set. Deﬁnition A complaint indicates that the Analog Display Services Interface (ADSI) set of the subscriber does not contain downloaded softkey deﬁnitions.
Page 410 Trouble locating and clearing procedures (continued) 1-395 Softkey information does not download to the ADSI set (continued) Summary of how Softkey information does not download to the ADSI set This flowchart summarizes the procedure. Access the PM level of the MAP, display all Use the instructions in the ISTb PM units, and procedure that follows this...
Page 411 1-396 Trouble locating and clearing procedures (continued) Softkey information does not download to the ADSI set (continued) Summary of Softkey information does not download to the ADSI set (continued) This flowchart summarizes the procedure. Replace card using Card Use the instructions in the Replacement Procedures procedure that follows this flowchart to perform the...
Page 412 Trouble locating and clearing procedures (continued) 1-397 Softkey information does not download to the ADSI set (continued) Softkey information does not download to the ADSI set At the MAP terminal: To access the PM level of the MAP display, type >MAPCI;MTC;PM and press Enter.
Page 413 1-398 Trouble locating and clearing procedures (continued) Softkey information does not download to the ADSI set (continued) Use the QUERYPM CNTRS command to determine the CMR load name. >querypm CNTRS and press Enter. Example of a MAP response: Unsolicited MSG limit = 250, Unit 0 = 0, Unit 1 = 0. Unit 0: RAM Load: ECL05AY EEPRom Version: AC01...
Page 414 Trouble locating and clearing procedures (continued) 1-399 Softkey information does not download to the ADSI set (continued) unit_no is the number of the PM unit (0 or 1) Note: CMR is an optional parameter that means to busy only the CMR card To load the CMR card, type >LOADPM UNIT unit_no CC CMR...
Page 415 1-400 Trouble locating and clearing procedures (continued) Softkey information does not download to the ADSI set (continued) Unsolicited MSG limit = 250, Unit 0 = 0, Unit 1 = 0. Unit 0: RAM Load: ECL05AY EEPRom Version: AC01 EEPRom Load: Loadable: MX77NF02, Executable: MX77NF02 CMR LOAD: CMR03A UP: MX77AA Unit 1:...
Page 416 Trouble locating and clearing procedures (continued) 1-401 Softkey information does not download to the ADSI set (end) RTS Failed, TESTALL Diagnostic TESTALL failed. Fail message received from PM Replace the Cards in the Card List and applicable Paddleboards (i.e. 6X12) : Site Flr RPos Bay_id Description Slot...
Page 417: Test The Ds-1 Carrier States
1-402 Trouble locating and clearing procedures (continued) Test the DS-1 carrier states Application Use this procedure to test the DS-1 carrier states during the Common Channel Signaling 7 (CCS7) bit error rate test (C7BERT) for high-speed links (HSL). Perform this procedure when you run C7BERT. Deﬁnition Test the DS-1 carrier transmit and receive ports on the HSL DS-1 paddle board (NTEX78AA) to check the carrier states at the local and remote ofﬁce.
Page 418 Trouble locating and clearing procedures (continued) 1-403 Test the DS-1 carrier states (continued) Summary of Test the DS-1 carrier states This flowchart summarizes the Test the carrier procedure. states in different conditions Use the instructions in the procedure that follows this flowchart to perform the Are the Contact your next...
Page 419 1-404 Trouble locating and clearing procedures (continued) Test the DS-1 carrier states (continued) Test the DS-1 carrier states At the MAP display Monitor the DS-1 carrier states at the C7BERT level. If the transmit (Tx) and receive (Rx) cables connect correctly to the DS-1 paddle board at the local and remote end, the carrier state for both cards should be InSv.
Page 420 Trouble locating and clearing procedures (continued) 1-405 Test the DS-1 carrier states (end) Pull out the Rx cable at the incoming channel bank at the local end. Check the carrier states. If the carrier states are LCD at the local end step 6 LCD at the remote end anything else...
Page 421: Testing An Spm Carrier
1-406 Trouble locating and clearing procedures (continued) Testing an SPM carrier Application Use this procedure to test the DMS-Spectrum Peripheral Module (SPM) carrier connection using the MAP procedures. Deﬁnition Perform the speciﬁc steps located in the action section to test a faulty SPM carrier.
Page 422 Trouble locating and clearing procedures (continued) 1-407 Testing an SPM carrier (continued) Summary of how to activate a test of the SPM carrier Access trunks from MTC Access carrier Post SPM unit Test carrier Contact next Passed level of support How to activate a test of the SPM carrier At the MAP terminal Access the PM screen level of the MAP display by typing...
Page 423 1-408 Trouble locating and clearing procedures (continued) Testing an SPM carrier (continued) Trks APPL CM Flt Clock LOAD 2DTC 33CC SBS AF Trks TRKS TRKS 0 Quit 2 STAT 3 TTP 4 ATT 6 CARRIER 7 TRKSTRBL Select the carrier by typing >CARRIER and pressing the Enter key.
Page 424 Trouble locating and clearing procedures (continued) 1-409 Testing an SPM carrier (continued) Trks APPL CLASS SYSB MANB UNEQ OFFL CBSY PBSY INSV CARRIER TRUNKS 0 Quit TIMING 2 Post CARRIER 11 Disp 14:12 > Access the SPM screen by typing >POST SPM spm_no and pressing the Enter key.
Page 425 1-410 Trouble locating and clearing procedures (continued) Testing an SPM carrier (continued) Trks APPL CLASS ALRM SysB ManB UNEQ OFFL CBSY PBSY INSV POST TRUNKS 1254 0 Quit TIMING 2 Post HSCARR OC3S CLASS SITE OC3RM OC3S STS3L STATE 5 Loop HSCARR HOST –...
Page 426 Trouble locating and clearing procedures (continued) 1-411 Testing an SPM carrier (end) Trks APPL POST CLASS ALRM SysB ManB UNEQ OFFL CBSY PBSY INSV TRUNKS 1254 0 Quit TIMING 2 Post HSCARR OC3S CLASS SITE OC3RM OC3S STS3L STATE 5 Loop HSCARR HOST –...
Page 427: Testing An Spm Cem
1-412 Trouble locating and clearing procedures (continued) Testing an SPM CEM Application Use this procedure to test the NTLX82BA common equipment module (CEM) for the DMS-Spectrum Peripheral Module (SPM) using the MAP procedures. Deﬁnition Perform the speciﬁc steps located in the action section to test a faulty CEM. Common procedures None Action...
Page 428 Trouble locating and clearing procedures (continued) 1-413 Testing an SPM CEM (continued) How to test the SPM CEM At the MAP terminal: Access the PM screen level of the MAP display by typing >MAPCI;MTC;PM and pressing the Enter key. Access the SPM screen by typing >POST SPM spm_no and pressing the Enter key.
Page 429 1-414 Trouble locating and clearing procedures (continued) Testing an SPM CEM (continued) Trks APPL SysB ManB OffL CBsy ISTb InSv 0 Quit 3 Listset 5 Trnsl SPM 11 CEM 0 INSV 6 Tst Loc : Row C FrPos 4 ShPos 6 ShId 0 Slot 7 7 Bsy Default Load: SPMLOAD 8 RTS...
Page 430 Trouble locating and clearing procedures (continued) 1-415 Testing an SPM CEM (end) Trks APPL SysB ManB OffL CBsy ISTb InSv 0 Quit 3 Listset SPM 11 CEM 0 INSV 5 Trnsl 6 Tst Loc : Row C FrPos 4 ShPos 6 ShId 0 Slot 7 7 Bsy Default Load: SPMLOAD 8 RTS...
Page 431: Testing An Spm Dsp Rm
1-416 Trouble locating and clearing procedures (continued) Testing an SPM DSP RM Application Use this procedure to test the NTLX63BA digital signal processor (DSP) resource module (RM) for the DMS-Spectrum Peripheral Module (SPM) using the MAP procedures. Deﬁnition Perform the speciﬁc steps located in the action section to test a faulty DSP RM. Common procedures None Action...
Page 432 Trouble locating and clearing procedures (continued) 1-417 Testing an SPM DSP RM (continued) How to activate a test of the SPM DSP RM At the MAP terminal: Access the PM screen level of the MAP display by typing >MAPCI;MTC;PM and pressing the Enter key. Access the SPM screen by typing >POST SPM spm_no and pressing the Enter key.
Page 433 1-418 Trouble locating and clearing procedures (continued) Testing an SPM DSP RM (continued) The following is an example of a DSP screen: Trks APPL SysB ManB OffL CBsy ISTb InSv 0 Quit 3 ListSet 4 ListRes SPM 11 DSP 0 INSV 6 Tst Loc : Row A FrPos 0 ShPos 20 ShId 0 Slot 2...
Page 434 Trouble locating and clearing procedures (continued) 1-419 Testing an SPM DSP RM (end) Trks APPL SysB ManB OffL CBsy ISTb InSv 0 Quit 3 ListSet 4 ListRes SPM 11 DSP 0 INSV 6 Tst Loc : Row A FrPos 0 ShPos 20 ShId 0 Slot 2 Prot Grp : 1 7 Bsy Default Load: DSPLOAD...
Page 435: Testing An Spm Oc3 Interface Module
1-420 Trouble locating and clearing procedures (continued) Testing an SPM OC3 interface module Application Use this procedure to test the DMS-Spectrum Peripheral Module (SPM) NTLX71BA OC3 interface module using the MAP procedures. Deﬁnition Perform the speciﬁc steps located in the action section to test a faulty OC3 interface module.
Page 436 Trouble locating and clearing procedures (continued) 1-421 Testing an SPM OC3 interface module (continued) Testing an SPM OC3 interface module At the MAP terminal: Access the PM screen level of the MAP display by typing >MAPCI;MTC;PM and pressing the Enter key. Access the SPM screen by typing >POST SPM spm_no and pressing the Enter key.
Page 437 1-422 Trouble locating and clearing procedures (continued) Testing an SPM OC3 interface module (continued) Trks APPL SysB ManB OffL CBsy ISTb InSv 0 Quit 3 ListSet SPM 11 OC3 0 INSV 6 Tst Loc : Row A FrPos 0 ShPos 6 ShId 0 Slot 9 Prot Grp : 1 7 Bsy Default Load: OC3LOAD...
Page 438 Trouble locating and clearing procedures (continued) 1-423 Testing an SPM OC3 interface module (end) Trks APPL SysB ManB OffL CBsy ISTb InSv 0 Quit 3 ListSet SPM 11 OC3 0 INSV 6 Tst Loc : Row A FrPos 0 ShPos 6 ShId 0 Slot 9 Prot Grp : 1 7 Bsy Default Load: OC3LOAD...
Page 440 Trouble locating and clearing procedures -3 Testing the operation of ANI and COIN voltages Application The LCM COVREX command is used to test the proper operation of the ANI and COIN voltages. There can be 2 LCMs in a LCE bay. The ANI /COIN voltages are provided by the 2 ring generators (RG) packs.
Page 441 -4 Trouble locating and clearing procedures Testing the operation of ANI and COIN voltages (continued) Common procedures There are no common procedures. Action This procedure contains a list of steps. Follow the steps to perform the procedure. Testing the operation of ANI and COIN voltages using an LCM COVREX test At the MAP Access the PM level of the MAP by typing MAPCI;MTC;PM...
Page 442 Trouble locating and clearing procedures Testing the operation of ANI and COIN voltages (continued) PWR CRD SHORT: -7 EXPECTED : -12 to RING GEN -48 EXPECTED : -55 to PWR CRD OPEN : 14 EXPECTED : 38 to COIN COLLECT : **** **** EXPECTED : 115 to COIN RETURN : **** **** EXPECTED : -140 to -115...
Page 443 -6 Trouble locating and clearing procedures Testing the operation of ANI and COIN voltages (continued) Using the table below, determine why the test failed. 297-8021-544 Standard 16.01 May 2003...
Page 444 Trouble locating and clearing procedures Testing the operation of ANI and COIN voltages (continued) PWR CRD RING PWR CRD COIN COIN SHORT OPEN COLLECT RETURN Failure most likely to Unit -48 V +48V +130 V -130 V occur here: Common test path: TAC, LD-0, LD-0 Cable, LC 0-0, BIC-0, RG1 Ground +130...
Page 445 -8 Trouble locating and clearing procedures Testing the operation of ANI and COIN voltages (end) Note 1: Due to daisy chaining of ring generator outputs, problems with lower LCM of LCE or CLCE may be caused by problems on upper LCM backplane (pins 47A, 47B, 48A, &...
Page 446: Tops Iws Operator Complaint Clearing Database Access Trouble
Trouble locating and clearing procedures (continued) 1-425 TOPS IWS Operator complaint Clearing database access trouble Application Use this Clearing TOPS IWS operator database system (DBS) access trouble procedure to check the external links to the database. Deﬁnition A PM TPC minor alarm or major alarm occurs for an SHI link to the database. In IWS Rls06, the TOPS IWS NTDA application was able to request an alarm for an external database link.
Page 447 1-426 Trouble locating and clearing procedures (continued) TOPS IWS Operator complaint Clearing database access trouble (continued) Summary of clearing database access trouble Check the database Problem found and Check the link(s) corrected? to the database including routers and cabling. RTS TPC At the position, check the database...
Page 448 1-427 TOPS IWS Operator complaint Clearing database access trouble (continued) For the Nortel NTDA database, refer to Helmsman disk Directory One , HLM-5001-001. This disk contains the following documents that may be helpful: • Directory One System Troubleshooting Manual, 203-5001-503 •...
Page 449 1-428 Trouble locating and clearing procedures (continued) TOPS IWS Operator complaint Clearing database access trouble (end) Attempt to return the TPC to service, type >RTS press the Enter key. If TPC returns to service step 9 does not return to service step 8 Contact the next level of support for additional help.
Page 450: Tops Mp Operator Complaint (Integrated) Clearing Mp Keyboard Trouble
Trouble locating and clearing procedures (continued) 1-429 TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble Application Use this Clearing MP keyboard trouble procedure to clear Trafﬁc Operator Position System (TOPS) Multipurpose (MP) keyboard trouble. Deﬁnition Submit this complaint when there are problems with a keyboard. Common procedures The following common procedures are referenced: •...
Page 451 1-430 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Summary of clearing MP keyboard trouble Remove MP Test keyboard position from service RTS MP Remove MP Do the keys position position from respond? service Load...
Page 452 Trouble locating and clearing procedures (continued) 1-431 TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Summary of clearing MP keyboard trouble (continued) Replace Replace base keyboard controller Run diagnostics Run diagnostics Do the keys from TAMI from TAMI respond? RTS MP Do the keys...
Page 453 1-432 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Clearing the MP keyboard trouble At your current position Perform the common procedure Removing the MP position from service (integrated) . Perform the common procedure Placing MP position from service (integrated) .
Page 454 Trouble locating and clearing procedures (continued) 1-433 TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Rear view MP position AC connector Power switch Base controller Keyboard connector Keyboard cable Keyboard Test the keyboard again to determine if the keys respond. If the keys respond step 30...
Page 455 1-434 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Replace the keyboard cable. Perform the common procedure Placing the MP position from service (integrated) . Test the keyboard again to determine if the keys respond. If the keys respond step 30...
Page 456 Trouble locating and clearing procedures (continued) 1-435 TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Reset switch TPC packfill SBC card Remove the Diagnostic Boot ﬂoppy and insert the Diagnostic Run ﬂoppy. Leave the Diagnostic Run ﬂoppy in the disk drive unit. The system will indicate when to remove the disk.
Page 457 1-436 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Press every key on the MP keyboard. Verify that the system highlights the keys on the MP display. Follow the prompts to exit the diagnostic. test passes step 29 any key fails...
Page 458 Trouble locating and clearing procedures (continued) 1-437 TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (continued) Press every key on the MP keyboard. Verify that the system highlights the keys on the MP display. Follow the prompts to exit the diagnostic. If the keys respond step 29...
Page 459 1-438 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing MP keyboard trouble (end) Perform the common procedure Placing the MP position in service (integrated) . Note: Return to service all of the positions associated with the TPC. The procedure is complete.
Page 460: Tops Mp Operator Complaint (Integrated) Clearing Voice Communication Path Trouble
Trouble locating and clearing procedures (continued) 1-439 TOPS MP Operator complaint (integrated) Clearing voice communication path trouble Application Use this procedure to clear Trafﬁc Operator Position System (TOPS) Multipurpose (MP) voice communication path trouble. Deﬁnition Submit this complaint when the system loses voice communication. Common procedures This procedure contains the following references: •...
Page 461 1-440 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (continued) Summary of clearing voice communication path trouble Keep call on Secure headset cable Replace Replace defective defective Does the Does the headset with headset with original headset...
Page 462 Trouble locating and clearing procedures (continued) 1-441 TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (continued) Summary of clearing voice communication path trouble (continued) Replace Locate defective Does the test defective card pass? card Remove MP Test CF3P position from circuit again service...
Page 463 1-442 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (continued) Clearing voice communication path trouble At the affected MP position Keep the call on the VDU. Secure the headset cable to the headset jack. Secure the headset jack to the headphones connector.
Page 464 Trouble locating and clearing procedures (continued) 1-443 TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (continued) Determine if the headset works. If the replaced headset works step 19 replaced headset does not work step 6 original headset does not work at Replace with a headset that the other position works.
Page 465 1-444 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (continued) At the affected MP position To drop the call, press the Pos Rls key. At the MAP To post the CF3P circuit, type: >POST G CF3P n and press the Enter key.
Page 466 Trouble locating and clearing procedures (continued) 1-445 TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (continued) and press the Enter key. If test passes step 13 fails step 10 To locate the circuit card that has faults, type: >CKTLOC and press the Enter key.
Page 467 1-446 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (integrated) Clearing voice communication path trouble (end) If test fails step 15 fails with base controller re- step 17 placed At the affected MP position Replace base controller. Refer to the TOPS MP Card Replacement Procedures and return to step 14.
Page 468: Tops Mp Operator Complaint (Standalone) Clearing Link Trouble
Trouble locating and clearing procedures (continued) 1-447 TOPS MP Operator complaint (standalone) Clearing link trouble Application Use this Clearing link trouble procedure to clear Trafﬁc Operator Position System (TOPS) Multipurpose (MP) link problems. Deﬁnition Submit this problem when the MP VDU message Link problems encountered appears and the operator cannot log on to the MP position.
Page 469 1-448 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Summary of Clearing link trouble Remove MP position from service MP position RTS? RTS MP position Link problems Please log on encountered Examine message message VDU display appears?
Page 470 Trouble locating and clearing procedures (continued) 1-449 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Summary of Clearing link trouble (continued) BSY posted Circuit MB? circuit TST circuit Determine Replace Does the test location of defective card pass? defective card RTS MP Test circuit position...
Page 471 1-450 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Summary of Clearing link trouble (continued) Contact next Does the test level of support pass? End procedure Examine status of posted digital modems TST modem Modem Is the Modem IDL, CPB,...
Page 472 Trouble locating and clearing procedures (continued) 1-451 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Summary of Clearing link trouble (continued) RTS modem Contact next Modem level of support RTS? End procedure MP position RTS? Link problems Please log on Examine encountered message...
Page 473 1-452 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Summary of Clearing link trouble (continued) Replace HSLI Test HSLI card Does the test card again pass? RTS MP Contact next Does the test position level of support pass?
Page 474 Trouble locating and clearing procedures (continued) 1-453 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Clearing link trouble (standalone) At your current location Perform the common procedure Removing the MP position from service (standalone) . Perform the common procedure Placing the MP position in service (standalone) .
Page 475 1-454 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Rear view MP position AC connector Power switch Base controller VDU connector HSLI connector If the HSLI cable is loose or damaged secure or repair the cable and go to step 6 is not loose or damaged step 9...
Page 476 Trouble locating and clearing procedures (continued) 1-455 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Determine if the MP position returns to service. If the MP position returns to service with RES dis- step 8 played fails to return to service step 9 Examine the VDU screen.
Page 477 1-456 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) and press the Enter key. Replace faulty circuit card. Refer to the Card Replacement procedures and return to step 11. Perform the common procedure Placing the MP position in service (standalone) .
Page 478 Trouble locating and clearing procedures (continued) 1-457 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Example of a MAP response Trks Quit_ POST DELQ BUSYQ Post_ TTP 6–025 Seize_ CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT DESK 2 17 TOPSPOSDATA 200...
Page 479 1-458 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) Example of a MAP response Trks Quit_ POST DELQ BUSYQ Post_ TTP 6–025 Seize_ CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT DATA DMODEM TOPSPOSDATA 200...
Page 480 Trouble locating and clearing procedures (continued) 1-459 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) If the status of digital modem is the message NO CKT, SET IS step 25 EMPTY appears, and all modems from step 22 are RTSed (IDL on MAP) To busy the posted digital modem group, type: >BSY...
Page 481 1-460 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (continued) If test fails Record its number for later use and go to step 36 Perform the common procedure Placing the MP position in service (standalone) .
Page 482 Trouble locating and clearing procedures (continued) 1-461 TOPS MP Operator complaint (standalone) Clearing link trouble (continued) TAMI response Downloading MP. Performing HSLI Loopback Diagnostic If test passes step 36 fails step 31 passes with card replaced step 32 fails with card replaced step 36 Replace HSLI card.
Page 483 1-462 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing link trouble (end) Refer to the appropriate trouble locating and clearing procedure for the indicated trouble. You have completed this procedure. 297-8021-544 Standard 14.02 May 2001...
Page 484: Tops Mp Operator Complaint (Standalone) Clearing Mp Keyboard Trouble
Trouble locating and clearing procedures (continued) 1-463 TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble Application Use this Clearing MP keyboard trouble procedure to clear Trafﬁc Operator Position System (TOPS) Multipurpose (MP) keyboard trouble. Deﬁnition Operators submit this trouble after the operators experience problems with a keyboard.
Page 485 1-464 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) Summary of Clearing MP keyboard trouble Remove MP Test keyboard position from service RTS MP Remove MP Keys position position from respond? service Access End procedure Test keyboard...
Page 486 Trouble locating and clearing procedures (continued) 1-465 TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) Summary of Clearing MP keyboard trouble (continued) Replace Replace MP base controller keyboard Test MP Test MP Keys keyboard with keyboard with respond? TAMI TAMI diagnostics...
Page 487 1-466 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) Clearing MP keyboard trouble At your current location Perform the common procedure Removing MP position from service (standalone) . Perform the common procedure Placing MP position from service (standalone) .
Page 488 Trouble locating and clearing procedures (continued) 1-467 TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) Rear view MP position AC connector Power switch Base controller Keyboard connector Keyboard cable Keyboard Test again to see if the keys respond on the keyboard.. If the keys respond step 27...
Page 489 1-468 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) Replace the keyboard cable. Perform the common procedure Placing MP position from service (standalone) . Test again to see if the keys respond on the keyboard. If the keys respond step 27...
Page 490 Trouble locating and clearing procedures (continued) 1-469 TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) At the TAMI To run the MP manual keyboard test, enter: >POSDIAG n MANKEY and press the Enter key. where is the position number (0, 1,2, or 3) Note: The user can only select ManB positions.
Page 491 1-470 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (continued) Press every key on the MP keyboard and check that the keys are highlighted on the MP display. Follow the prompts to exit the diagnostic. If test passes step 26...
Page 492 Trouble locating and clearing procedures (continued) 1-471 TOPS MP Operator complaint (standalone) Clearing MP keyboard trouble (end) Press every key on the MP keyboard and check that the keys are highlighted on the MP display. Follow the prompts to exit the diagnostic. If keys respond step 26...
Page 493: Tops Mp Operator Complaint (Standalone) Clearing Position Failure - Cannot Reboot Tpc
1-472 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC Application Use this procedure to clear Trafﬁc Operator Position System (TOPS) Position Controller (TPC) reboot trouble. Deﬁnition An operator submits TOPS TPC reboot trouble when the operator cannot reboot the TPC.
Page 494 Trouble locating and clearing procedures (continued) 1-473 TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Summary of Clearing position failure - cannot reboot TPC Examine VDU 1 meg of Refer to the Autobooting memory * display? appropriate displayed? displays?
Page 495 1-474 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Summary of Clearing position failure - cannot reboot TPC (continued) 1 meg of Replace RAM memory reboots? card NTNX63 displays? install original RAM card again...
Page 496 Trouble locating and clearing procedures (continued) 1-475 TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Summary of Clearing position failure - cannot reboot TPC (continued) Install original Perform Test passes? hard disk drive diagnostics on again floppy disk drive Replace floppy...
Page 497 1-476 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) If the error message is 1 meg of memory step 20 any other message Refer to the correct locating and clear trouble procedure for the indicated trouble.
Page 498 Trouble locating and clearing procedures (continued) 1-477 TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Frame fail light Frame supervisory panel (TPC 3) (TPC 2) (TPC 1) (TPC 0) Filter Filter lever lever If a power outage occurs step 4 does not occur...
Page 499 1-478 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Replace the power card in slot 25. Refer to Card Replacement Procedures and return to this step. autobooting... continues to ap- step 5 pear the TPC reboots...
Page 500 Trouble locating and clearing procedures (continued) 1-479 TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Replace the PIO card. Refer to Card Replacement Procedures and return to step 8. Perform the common procedure Removing an MP position from service (standalone) .
Page 501 1-480 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) Determine if the hard disk drive light ﬂashes. If the hard disk drive light flashes step 14 does not flash step 15 Examine the VDU display.
Page 502 Trouble locating and clearing procedures (continued) 1-481 TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (continued) At the TAMI To perform diagnostics on the ﬂoppy disk drive, type: >FDISK DIAG and press the Enter key. Note: Place a ﬂoppy diskette in the ﬂoppy disk drive before you enter the FDISK command.
Page 503 1-482 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot reboot TPC (end) Replace the SBC card. Refer to Card Replacement Procedures and return to this procedure. 1 meg of memory continues to step 23 appear the TPC reboots...
Page 504: Tops Mp Operator Complaint (Standalone) Clearing Position Failure - Cannot Rts Position
Trouble locating and clearing procedures (continued) 1-483 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position Application Use this procedure to clear Trafﬁc Operator Position System (TOPS) Multipurpose (MP) position Return to Service (RTS) trouble. Deﬁnition Submit TOPS MP RTS trouble when the Tops Position Controller (TPC) is booted and the MP position fails to RTS.
Page 505 1-484 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Summary of Clearing position failure - cannot RTS position Remove MP position from Place MP service position in service. Place MP position in service TAMI displays...
Page 506 Trouble locating and clearing procedures (continued) 1-485 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Summary of Clearing position failure - cannot RTS position (continued) Keyboard Remove MP TAMI display indicator have position from InSv? checkmarks? service Make sure...
Page 507 1-486 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Summary of Clearing position failure - cannot RTS position (continued) TAMI display InSv? Remove MP TAMI display position from SysB? service Access Diagnostics...
Page 508 Trouble locating and clearing procedures (continued) 1-487 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Summary of Clearing position failure - cannot RTS position (continued) QUIT Diagnostics screen Replace new HSLI card with the original Place MP position in service...
Page 509 1-488 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Clearing position failure - cannot RTS position At your current position Perform the common procedure Removing an MP position from service (standalone) .
Page 510 Trouble locating and clearing procedures (continued) 1-489 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Rear view MP position AC connector Power switch Base controller VDU connector HSLI connector Perform the common procedure Placing an MP position in service (standalone) .
Page 511 1-490 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) At the affected MP position To turn the MP position on and off, move the power switch on the MP VDU. Move the power switch on the MP VDU to the off (0) position and then to the on (|) position.
Page 512 Trouble locating and clearing procedures (continued) 1-491 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Rear view MP position AC connector Power switch Base controller Keyboard connector Keyboard cable Keyboard At the TAMI Examine the Position Status/Control menu. If the VDU displays step 45 InSv...
Page 513 1-492 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) If the VDU displays any other message Refer to the correct locating and clearing trouble procedure for the indicated trouble. Perform the common procedure Removing an MP position from service (standalone) .
Page 514 Trouble locating and clearing procedures (continued) 1-493 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) At the TAMI Check the Position Status/Control menu. If the VDU displays InSv step 45 SysB with new MP VDU step 21 any other message Refer to the correct clearing and...
Page 515 1-494 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) and press the Enter key. Example of a TAMI response Enter TPC Diagnostics command: To test the HSLI card, type: >POSDIAG n CARD and press the Enter key.
Page 516 Trouble locating and clearing procedures (continued) 1-495 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) At the TAMI Examine the Position Status/Control menu. If the VDU displays InSv step 45 SysB step 35 any other message Refer to the correct locating and clearing trouble procedure for the indicated trouble.
Page 517 1-496 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (continued) Example of a TAMI response Performing ROM position Component Diagnostic... Performing CPU position Component Diagnostic... Performing Exceptions position Component Diagnostic... Performing RAM position Component Diagnostic...
Page 518 Trouble locating and clearing procedures (continued) 1-497 TOPS MP Operator complaint (standalone) Clearing position failure - cannot RTS position (end) If the VDU displays any other message Refer to the correct locating and clearing trouble procedure for the indicated trouble. For additional help, contact the next level of support.
Page 519: Tops Mp Operator Complaint (Standalone) Clearing Screen Trouble
1-498 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing screen trouble Application Use this procedure to repair Trafﬁc Operator Position System (TOPS) Multipurpose (MP) screen trouble. Deﬁnition An operator submits TOPS MP screen trouble when the MP position screen is dark.
Page 520 Trouble locating and clearing procedures (continued) 1-499 TOPS MP Operator complaint (standalone) Clearing screen trouble (continued) Summary of clearing screen trouble TOPS MP Operator complaint (standalone) Remove MP Switch off MP Screen light? position from position service RTS MP Remove power Turn off MP position cord from wall...
Page 521 1-500 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing screen trouble (continued) Clearing screen trouble TOPS MP Operator complaint (standalone) At your current location Perform the common procedure Removing an MP position from service (standalone) . To turn off the MP position, move the power switch on the MP VDU to the off (0) position.
Page 522 Trouble locating and clearing procedures (continued) 1-501 TOPS MP Operator complaint (standalone) Clearing screen trouble (continued) Rear view MP position VDU cable Base controller connector To turn on the MP position, move the power switch on the MP VDU to the on (|) position.
Page 523 1-502 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing screen trouble (end) If the VDU screen stays dark step 6 Turn off the MP position. Secure the MP VDU power cord to the AC connector. Refer to the ﬁgure in step 2.
Page 524: Tops Mp Operator Complaint (Standalone) Clearing Voice Communication Path Trouble
Trouble locating and clearing procedures (continued) 1-503 TOPS MP Operator complaint (standalone) Clearing voice communication path trouble Application Use this procedure to clear Trafﬁc Operator Position System (TOPS) Multipurpose (MP) voice communication path trouble. Deﬁnition An operator submits TOPS MP voice communication path trouble when the operator loses voice communication.
Page 525 1-504 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Summary of Clearing voice communication path trouble This flowchart summarizes the procedure. Keep call on VDU Use the instructions that follow this flowchart to perform the procedure.
Page 526 Trouble locating and clearing procedures (continued) 1-505 TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Summary of Clearing voice communication path trouble (continued) Locate Replace defective Test passes? defective card card Remove MP Test CF3P position circuit again from service Access Diagnostics...
Page 527 1-506 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Clearing voice communication path trouble At the affected MP position Keep the call on the VDU. Secure the headset cable to the headset jack. Secure the headset jack to the headphones connector.
Page 528 Trouble locating and clearing procedures (continued) 1-507 TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Determine if the headset functions. If headset functions step 20 does not function step 4 Replace the headset with a headset that functions. Determine if the headsets functions.
Page 529 1-508 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Example of a MAP response Trks Quit_ POST DELQ BUSYQ Post_ TTP 6-025 Seize_ CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT DESK 2 16...
Page 530 Trouble locating and clearing procedures (continued) 1-509 TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Example of a MAP response Trks Quit_ POST DELQ BUSYQ Post_ TTP 6-025 Seize_ CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT CONF3 CF3P Bsy_...
Page 531 1-510 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Replace the conference circuit card. Refer to Card Replacement Procedures and return to this step. To test the posted CF3P circuit again, type: >TST and press the Enter key.
Page 532 Trouble locating and clearing procedures (continued) 1-511 TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (continued) Example of a TAMI response Performing ROM position Component Diagnostic... Performing CPU position Component Diagnostic... Performing Exceptions position Component Diagnostic... Performing RAM position Component Diagnostic... Performing HSLI Port position Component Diagnostic...
Page 533 1-512 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone) Clearing voice communication path trouble (end) This procedure is complete. 297-8021-544 Standard 14.02 May 2001...
Page 534: Tops Mp Operator Complaint (Standalone/Integrated) Clearing Da Access Trouble
Trouble locating and clearing procedures (continued) 1-513 TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble Application Use this Clearing directory assistance (DA) access trouble procedure to replace the high-speed data access (HSDA) card. Deﬁnition An operator submits DA access trouble after NO DA appears on the MP position screen.
Page 535 1-514 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) Summary of clearing DA access trouble This flowchart summarizes the procedure. Use the instructions that follow Access HSDA Test HSDA card this flowchart to perform the Status/Control procedure.
Page 536 Trouble locating and clearing procedures (continued) 1-515 TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) Summary of clearing DA access trouble (continued) Fails and card Error code Error code Error code was replaced? 601? 602? 603-607? Contact next BSY HSDA card Go to Card level of support...
Page 537 1-516 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) Example of a TAMI response: HSDA STATUS/CONTROL for card 1 5. Bsy Link 1. Bsy Card 6. RTS Link 2. RTS Card 7. OffL Link 3.
Page 538 Trouble locating and clearing procedures (continued) 1-517 TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) Press the Enter key. where is the link number Example of a TAMI response CARD STATUS CARD SUBSTATUS APPLID LINK 0 STATUS LINK 0 STATUS ManB InSv Comact...
Page 539 1-518 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) reset switch TPC packfill SBC card Remove the Diagnostic Boot diskette and insert the Diagnostic Run diskette. Leave the Diagnostic Run diskette in the disk drive until the system requests you to remove it.
Page 540 Trouble locating and clearing procedures (continued) 1-519 TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) If test passes and No DA displays step 10 fails and HSDA card replaced step 10 fails and error code is 601 step 10 fails and error code is 602 Busy the card.
Page 541 1-520 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (continued) Example of a TAMI response HSDA STATUS/CONTROL for card 1 5. Bsy Link 1. Bsy Card 6. RTS Link 2. RTS Card 7. OffL Link 3.
Page 542 Trouble locating and clearing procedures (continued) 1-521 TOPS MP Operator complaint (standalone/integrated) Clearing DA access trouble (end) Type >0 Press the Enter key. where is the link number Type >6 Press the Enter key. where is RTS Type >1 Press the Enter key. where is the link number Example of a TAMI response...
Page 543: Tops Mp Operator Complaint (Standalone/Integrated) Clearing Ordb Access Trouble
1-522 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble Application Use this Clearing operator reference database (ORDB) access trouble procedure when the high speed data access (HSDA) card has faults. Use this procedure if you must replace the HSDA card. Deﬁnition An operator submits ORDB access trouble after NO ORDB appears on the TOPS multipurpose (MP) position screen.
Page 544 Trouble locating and clearing procedures (continued) 1-523 TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) Summary of clearing ORDB access trouble Access HSDA Test HSDA card Status/Control menu BSY ORDB Test passes? links BSY HSDA card Access HSDA ORDB access Status/Control trouble?
Page 545 1-524 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) Summary of clearing ORDB access trouble (continued) Fails and card Error code Error code Error code was replaced? 601? 602? 603-607? Contact next BSY HSDA card Go to Card level of support...
Page 546 Trouble locating and clearing procedures (continued) 1-525 TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) Clearing ORDB access trouble At the TAMI To access the HSDA Status/Control menu from TAMI main menu type: >3 press the Enter key. Example of TAMI Response HSDA STATUS/CONTROL...
Page 547 1-526 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) press the Enter key. where is BSY link Type >1 press the Enter key. where is the link number Example of TAMI Response CARD STATUS CARD SUBSTATUS APPLID LINK 0 STATUS LINK 0 STATUS ManB...
Page 548 Trouble locating and clearing procedures (continued) 1-527 TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) CAUTION Service interruption Use of the reset switch takes all MP positions associated with the TPC out of service. Make sure you return to service all MP positions associated with this TPC at the end of the procedure.
Page 549 1-528 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) Example of TAMI Response Performing Basic HSDA Diagnostic (Circuit Pack Reset) Performing Basic HSDA Diagnostic (Query Status)... Performing Basic HSDA Diagnostic (SBC-HSDA Loopback)... Performing Extensive HSDA Diagnostic (System Memory, this is long test) Performing Extensive HSDA Diagnostic (Timers and...
Page 550 Trouble locating and clearing procedures (continued) 1-529 TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (continued) At the TAMI To access the HSDA Status/Control menu from the TAMI main menu, type: >3 press the Enter key. Example of TAMI Response HSDA STATUS/CONTROL for card 1...
Page 551 1-530 Trouble locating and clearing procedures (continued) TOPS MP Operator complaint (standalone/integrated) Clearing ORDB access trouble (end) To return the ORDB links to service, use the following procedure: Type >6 press the Enter key. where is RTS Type >0 press the Enter key. where is the link number Type...
Page 552: Tops Mp Tami Trouble (Integrated) Clearing Tami Response Failure
Trouble locating and clearing procedures (continued) 1-531 TOPS MP TAMI trouble (integrated) Clearing TAMI response failure Application Use this procedure to troubleshoot a problem when the Tops Position Controller (TPC) Administration and Maintenance Interface (TAMI) fails to respond. Deﬁnition Submit this problem when the TAMI does not respond and the MP positions do not have problems.
Page 553 1-532 Trouble locating and clearing procedures (continued) TOPS MP TAMI trouble (integrated) Clearing TAMI response failure (continued) Summary of Clearing TAMI response failure Determine if baud rate is 1200 Set baud rate to Is the Baud 1200 rate 1200? Determine if Contact next TAMI responds level of support...
Page 554 Trouble locating and clearing procedures (continued) 1-533 TOPS MP TAMI trouble (integrated) Clearing TAMI response failure (end) Determine if TAMI responds. If TAMI responds step 5 does not respond step 4 For additional help, contact the personnel responsible for the next level of support.
Page 555: Tops Mp Tami Trouble (Standalone) Clearing Tami Response Failure
1-534 Trouble locating and clearing procedures (continued) TOPS MP TAMI trouble (standalone) Clearing TAMI response failure Application Use this Clearing TAMI response failure procedure to troubleshoot when the Tops Position Controller (TPC) Administration and Maintenance Interface (TAMI) does not respond. Deﬁnition The system reports this trouble when the TAMI does not respond.
Page 556 Trouble locating and clearing procedures (continued) 1-535 TOPS MP TAMI trouble (standalone) Clearing TAMI response failure (continued) Summary of Clearing TAMI response failure Determine if baud rate is 1200 Determine if Replace SBC Replace new SBC card with TPC has a card (NTNX64) power outage original card...
Page 557 1-536 Trouble locating and clearing procedures (continued) TOPS MP TAMI trouble (standalone) Clearing TAMI response failure (continued) Clearing TAMI response failure At your current location Use the documentation of the manufacturer to determine if the TAMI baud rate is set at 1200 baud. If TAMI baud rate is 1200 step 4...
Page 558 Trouble locating and clearing procedures (continued) 1-537 TOPS MP TAMI trouble (standalone) Clearing TAMI response failure (continued) TPC cabinet Frame supervisory panel (TPC 3) (TPC 2) (TPC 1) (TPC 0) Filter Filter lever lever DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 559 1-538 Trouble locating and clearing procedures (continued) TOPS MP TAMI trouble (standalone) Clearing TAMI response failure (continued) FSP panel Frame fail light on FSP –48V Frame fail Circuit breakers Fan fail J K L M W X Y Z –48V Fan fail override If a power outage has occurred...
Page 560 Trouble locating and clearing procedures (continued) 1-539 TOPS MP TAMI trouble (standalone) Clearing TAMI response failure (end) If TAMI displays any other message Refer to the correct clearing trouble procedure. Replace the new SBC card with the original SBC card removed in step 6. Refer to Card Replacement Procedures and return to step 8.
Page 561: Tops Mpx Operator Complaint Audio/Headset Malfunction
1-540 Trouble locating and clearing procedures (continued) TOPS MPX Operator complaint audio/headset malfunction Application Use this procedure to determine an audio fault or headset malfunction that an operator reports. Deﬁnition An unsolicited operator complaint of audio trouble is a trouble report that an operator submits after the operator experiences trouble with a terminal.
Page 562 Trouble locating and clearing procedures (continued) 1-541 TOPS MPX Operator complaint audio/headset malfunction (continued) Summary of operator compliant - audio/headset malfunction Remove TOPS Insert SYSTEM Operator Power MPX position from diskette into complaint service floppy drive Insert SYSTEM RESET key diskette into Turn power on sequence...
Page 563 1-542 Trouble locating and clearing procedures (continued) TOPS MPX Operator complaint audio/headset malfunction (continued) Operator complaint - audio/headset malfunction At your current location CAUTION Potential risk to service If a voice trunk in the CPB state is force released while a call is the attached to its associated TOPS MPX position, the call will be lost.
Page 564 Trouble locating and clearing procedures (continued) 1-543 TOPS MPX Operator complaint audio/headset malfunction (continued) For detailed descriptions of DOS internal commands, refer to your DOS manual. The following DOS and nonDOS external commands are available: INFO Describes commands. Run INFO for this list, or run INFO <command>...
Page 565 1-544 Trouble locating and clearing procedures (continued) TOPS MPX Operator complaint audio/headset malfunction (continued) options equals “e" or “I" or “e I" e = extended error descriptions if a failure occurs during a test. Note: Select the e (extended option) or do not select an option to check out the headset detection circuitry on the audio card.
Page 566 Trouble locating and clearing procedures (continued) 1-545 TOPS MPX Operator complaint audio/headset malfunction (end) System test report identiﬁes defective components. audio card test failed, and the Perform the following steps: failure is on eof the Headset in 1. Verify that the headset jacks Detect tests on the position are operational (e.g.
Page 567: Tops Mpx Power-On Self Test
1-546 Trouble locating and clearing procedures (continued) TOPS MPX Power-on self test Application Perform the power-on self test when a failure of the Trafﬁc Operator Position System Multipurpose Extended (TOPS MPX) position hardware occurs. Deﬁnition This procedure performs the power-on self test of the TOPS MPX terminal. This procedure includes error messages and recommended actions to correct the failure.
Page 568 Trouble locating and clearing procedures (continued) 1-547 TOPS MPX Power-on self test (continued) (Sheet 2 of 2) IBM DOS KEY EQUIVALENT TOPS MPX KEY Home Key directly above Per Clear Field Key directly above Clear Field ENTER DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up...
Page 569 1-548 Trouble locating and clearing procedures (continued) TOPS MPX Power-on self test (continued) Summary of TOPS MPX terminal power-up self test Go to TOPS MPX power-on Power-on the Update Error code 165 self test trouble TOPS MPX configuration appears? shooting terminal files in the PC Go to TOPS MPX...
Page 570 Trouble locating and clearing procedures (continued) 1-549 TOPS MPX Power-on self test (continued) TOPS MPX terminal power-on self test At the TOPS MPX terminal Begin the power-on self test. power is already on Activate the POWER OFF switch on the front of the con- troller to turn the TOPS MPX off.
Page 571 1-550 Trouble locating and clearing procedures (continued) TOPS MPX Power-on self test (end) DoThen error code other than 165 ap- Go to the TOPS MPX Power-on pears and the screen is blank,or- self test troubleshooting proce- no error codes appear with a dure.
Page 572: Tops Mpx Power-On Self-Test Troubleshooting
Trouble locating and clearing procedures (continued) 1-551 TOPS MPX Power-on self-test troubleshooting Application Perform this troubleshooting procedure after a failure during the TOPS MPX power-on procedure. Action This procedure contains a summary ﬂowchart and a list of steps. Use the ﬂowchart as an overview of the procedure.
Page 573 1-552 Trouble locating and clearing procedures (continued) TOPS MPX Power-on self-test troubleshooting (continued) Summary of TOPS MPX power-on self-test troubleshooting Remove and From TOPS MPX Screen blank? Beeps? replace TOPS power-on self-test MPX position. procedure. Power on and See Error Error code Is screen connected, display...
Page 574 Trouble locating and clearing procedures (continued) 1-553 TOPS MPX Power-on self-test troubleshooting (continued) TOPS MPX power-on self-test troubleshooting At your current location Continue if a step in a maintenance procedure directs you to this procedure. The use of this procedure without direction of a maintenance procedure, can cause equipment damage or service interruption.
Page 575 1-554 Trouble locating and clearing procedures (continued) TOPS MPX Power-on self-test troubleshooting (continued) Error Prompt displays on the screen. Consult the error codes and messages table on the last pages of this procedure. XXXXX ERROR CODES The internal self-test of the system Perform the following steps: finds an error.
Page 576 Trouble locating and clearing procedures (continued) 1-555 TOPS MPX Power-on self-test troubleshooting (continued) Error Codes and Messages (Sheet 2 of 3) Error Code Description of Failure or Error Suggested Action I/O parity Watchdog time-out DMS arbitration time-out External ROM checksum System board ID recognized Bad battery or configuration CMOS checksum or adapter ID...
Page 577 1-556 Trouble locating and clearing procedures (continued) TOPS MPX Power-on self-test troubleshooting (continued) Error Codes and Messages (Sheet 3 of 3) Error Code Description of Failure or Error Suggested Action Keyboard or system board Keyboard clock failure Keyboard +5v error Diskette drive or controller Diskette boot record 1101...
Page 578 Trouble locating and clearing procedures (continued) 1-557 TOPS MPX Power-on self-test troubleshooting (end) If Suggest Action is This indicates that the unit detects an adapter board that identifies to the system configuration. Go to TOPS MPX power on self test and perform Automatic Configuration.
Page 579: Tops Mpx Terminal System Diagnostic Tops Mpx
1-558 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX Application This procedure follows the sequence of tests that the system performs to complete system diagnostics. Requirement Do not perform this procedure unless the TOPS MPX power-on self-test completes.
Page 580 Trouble locating and clearing procedures (continued) 1-559 TOPS MPX terminal system diagnostic TOPS MPX (continued) Summary of TOPS MPX terminal system diagnostic Confirm From successful Start system Select – Test installed list of power–on self test. the system. devices. test. System tests Follow instructions All tests pass?
Page 581 1-560 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) TOPS MPX terminal system diagnostic At the TOPS MPX terminal Begin the terminal system diagnostic. Power is on To turn the TOPS MPX off, ac- tivate the POWER OFF switch on the front of the controller.
Page 582 Trouble locating and clearing procedures (continued) 1-561 TOPS MPX terminal system diagnostic TOPS MPX (continued) MAIN MENU 1) Learn about the system 2) Backup the reference diskette 3) Set configuration 4) Set features 5) Copy (merge) an Option Diskette 6) Move the system 7) Test the system Use the arrow keys to select.
Page 583 1-562 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 System Unit 1920 KB Memory Keyboard Parallel Port 1 Diskette Drive System Board Async Port 1 Video Graphic Array 1 Multiport/2 or X.25 Mouse port 1 ESD1 Fixed Disks Primary Token Ring Adapter Question...
Page 584 Trouble locating and clearing procedures (continued) 1-563 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 COMPLETED System Test 1 MESSAGE Page 1 of 1 1920 KB Memory To terminate test, press 'CTRL C'. MESSAGE Page 1 of 1 This test can take up to 5 minutes.
Page 585 1-564 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) Test keyboard keys. A keyboard picture displays. When the keyboard picture appears, press each key on the keyboard. A character that identiﬁes the key appears on the key that matches, in the picture.
Page 586 Trouble locating and clearing procedures (continued) 1-565 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Complete - Keyboard 3 MESSAGE Page 1 of 1 Testing Parallel Port. To terminate tests, press CTRL C. MESSAGE Page 1 of 1 Completed Testing Parallel Port.
Page 587 1-566 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) After you test each key: Keyboard test passes Press P and Enter. Keyboard test fails Press F and Enter. Remove Diskette 4 of 4, Hardware Reference Diskette from Drive A and insert a scratch, high density diskette into Drive A.
Page 588 Trouble locating and clearing procedures (continued) 1-567 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Write Protect Line Test Running INSTRUCTIONS Page 1 of 1 Take out your scratch disk in Drive A, write protect the diskette and reinsert the diskette in the drive.
Page 589 1-568 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Write Protect Line Test Running INSTRUCTIONS Page 1 of 1 Now remove your scratch disk in Drive A. Remove the write protection and reinsert the diskette.
Page 590 Trouble locating and clearing procedures (continued) 1-569 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Completed Testing of Diskette Drives - 6 MESSAGE Page 1 of 1 Completed testing of System Board Async Port MESSAGE Page 1 of 1 Running Controller Tests MESSAGE...
Page 591 1-570 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Running Read Tests MESSAGE Page 1 of 1 Running Video Graphic Test The screen is blank for 7 s. A picture of all characters the keyboard can accept appears.
Page 592 Trouble locating and clearing procedures (continued) 1-571 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Completed Video Graphic Array - 24 MESSAGE Page 1 of 1 Testing Multiport/2 or X.25/2 tests A display problem is present. Press Y and press ENTER.The test terminates.Remove and re- place the defective unit.Mark the...
Page 593 1-572 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 X.25/2 tests are running QUESTION Page 1 of 1 Do you want to use a wrap plug to test the X.25/2 adapter in slot 1? (To answer 'Y', you must have an IBM cable and wrap plug, and you must disconnect from the network.)
Page 594 Trouble locating and clearing procedures (continued) 1-573 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Slot #1 Adapter reset in progress..MESSAGE Page 1 of 1 Testing - Mouse Port Do not use keyboard or mouse until requested. QUESTION Page 1 of 1 Is a mouse attached to the computer?
Page 595 1-574 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Completed Testing - Mouse Port A MESSAGE Page 1 of 1 Testing ESD1 Fixed Disk C is configured as a 30mb drive Is this correct? Note: It is possible that the disk is configured at 40mb.
Page 596 Trouble locating and clearing procedures (continued) 1-575 TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Running ESD1 Seek Test MESSAGE Page 1 of 1 Running Read Write Test MESSAGE Page 1 of 1 Running Read Verify Test This test takes 3 min.
Page 597 1-576 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) MESSAGE Page 1 of 1 Testing - Primary Token Ring Adapter To terminate Press CTRL- C MESSAGE Page 1 of 1 Primary Adapter Select Cable Type 1.
Page 598 Trouble locating and clearing procedures (continued) 1-577 TOPS MPX terminal system diagnostic TOPS MPX (continued) INSTRUCTIONS Page 2 of 2 You must compare the contents of the following screen with the parameters you recorded while viewing the configuration of the token ring adapter.
Page 599 1-578 Trouble locating and clearing procedures (continued) TOPS MPX terminal system diagnostic TOPS MPX (continued) INSTRUCTIONS Page 1 of 1 Remove the diskette in drive A. The computer hardware tests are complete. If testing found errors and you continue to have problems with the computer, refer to What If Testing Cannot Find the Problem in your Quick Reference manual.
Page 600 Trouble locating and clearing procedures (continued) 1-579 TOPS MPX terminal system diagnostic TOPS MPX (end) Additional test is necessary. Remove the reference diskette, and insert the System disk (disk # 4 of 4). Press ENTER twice for `A:>' to appear on screen. Go to audio/headset malfunction procedure.
Page 601: Tops Mpx Token Ring Lan Troubleshooting
1-580 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting Error codes Ring Diagnostic output error codes (166nn) (Sheet 1 of 2) Error Code Meaning Action 16689 Microcode download failure Make sure the adapter is firmly seated in the adapter slot.
Page 602 Trouble locating and clearing procedures (continued) 1-581 TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic output error codes (166nn) (Sheet 2 of 2) Error Code Meaning Action 16692 Computer problem Use the test on the Reference diskette to run the diagnostics on the The computer detects an error.
Page 603 1-582 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) attached printer is conﬁgured and installed. Install the printer on the TOPS MPX position that is running the Ring Diagnostic. The Ring Diagnostic displays the information in three categories. Each category appears in a separate area of the screen.
Page 604 Trouble locating and clearing procedures (continued) 1-583 TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic screen Data Area Messages RING DIAGNOSTIC 09/21/91 13:06:29 DFIPD001I Ring diagnostic started ––––––> 10005A000133 000000A33832 000000A33832 000000A33832 09/21/91 13:06:50 DFIPD003I Printer enabled 09/21/91 13:06:56 DFIPD005I Ring test 1 started 09/21/91 13:06:56 DFIPD001E Ring error limit exceeded ––––––>...
Page 605 1-584 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic screen RING DIAGNOSTIC 09/21/91 13:06:29 DFIPD001I Ring diagnostic started ––––––> 10005A000133 000000A33832 000000A33832 000000A33832 09/21/91 13:06:50 DFIPD003I Printer enabled 09/21/91 13:06:56 DFIPD005I Ring test 1 started 09/21/91 13:06:56 DFIPD001E Ring error limit exceeded ––––––>...
Page 606 Trouble locating and clearing procedures (continued) 1-585 TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic Function Keys (Sheet 1 of 2) Description To view Help, press F1. Help The Help panels provide a description of the function keys. The Help panels display the address of the adapter that runs the ring Diagnostic and the code level of the adapter.
Page 607 1-586 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic Function Keys (Sheet 2 of 2) Description To test the Adapter Support Interface and the ability of the Token Ring Ring to pass data, press F6. Test A test result message appears when each step of the two-step test completes.
Page 608 Trouble locating and clearing procedures (continued) 1-587 TOPS MPX Token Ring LAN troubleshooting (continued) The Ring Status Area All ring status conditions appear in the list below. All ring status conditions, except Normal, are highlighted on the screen and status conditions remain highlighted until normal ring status returns.
Page 609 1-588 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Ring Status Conditions (Sheet 2 of 2) Condition Description Adapter Closed This IBM Token Ring Network PC Adapter is not actively attached to the network. Wire Fault A problem occurs with the connection between the attaching device and the multi-station access unit (MAU).
Page 610 Trouble locating and clearing procedures (continued) 1-589 TOPS MPX Token Ring LAN troubleshooting (continued) The following Ring Diagnostic Status messages are listed by message number. The message number is the 3 numeric digits in the message identiﬁer. Ring Diagnostic Status Area Messages (Sheet 1 of 3) Message Number Message/Text/Meaning/Action...
Page 611 1-590 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic Status Area Messages (Sheet 2 of 3) Message Number Message/Text/Meaning/Action DFIPD081E Message: Display buffer overflow - data lost Meaning: The display buffer is full. The latest data is lost. Action: To return to the Ring Diagnostic in Help mode, press F3 (End).
Page 612 Trouble locating and clearing procedures (continued) 1-591 TOPS MPX Token Ring LAN troubleshooting (continued) Ring Diagnostic Status Area Messages (Sheet 3 of 3) Message Number Message/Text/Meaning/Action DFIPD090W Message: Printer needs attention Meaning: There is no response from the printer. The printer is not connected, off-line, jammed, or out of paper.
Page 613 1-592 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Data Area Messages RING DIAGNOSTIC 09/21/91 13:06:29 DFIPD001I Ring diagnostic started ––––––> 10005A000133 000000A33832 000000A33832 000000A33832 09/21/91 13:06:50 DFIPD003I Printer enabled 09/21/91 13:06:56 DFIPD005I Ring test 1 started 09/21/91 13:06:56 DFIPD001E Ring error limit exceeded ––––––>...
Page 614 Trouble locating and clearing procedures (continued) 1-593 TOPS MPX Token Ring LAN troubleshooting (continued) The following table lists the data area messages and probable causes. Data Area Message Descriptions Message Number Message/Meaning/Action/Variable Data DFIPD001I Message: Ring diagnostic started Meaning: The Ring Diagnostic completes initialization. When this message displays, ring status is Normal.
Page 615 1-594 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD101I Ring diagnostic started ––––––> 10005A0002C2 000000A33832 000000A33832 000000A33832 The Code Adapter Ring Address of Level of Support Diagnostic this this Interface Code Level Adapter Adapter Code Level...
Page 616 Trouble locating and clearing procedures (continued) 1-595 TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 2 of 4) Message Number Explanation DFIPD011I Message: Full error reporting disabled Meaning: Full Error Reporting is disabled. The user pressed F7 (Full E.R.) when Full E.R. was in effect. Action: There is no action required.
Page 617 1-596 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 3 of 4) Message Number Explanation DFIPD015I Message: Ring test 1 started Meaning: Ring test 1 started. The user pressed F6 (Ring Test). The Ring Diagnostic sends a message to test the Adapter Support Interface and the adapter in this computer.
Page 618 Trouble locating and clearing procedures (continued) 1-597 TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 4 of 4) Message Number Explanation DFIPD018I Message: Ring test 2 successful - test complete Meaning: Ring test 2 is complete. The Adapter Support Interface and adapter sent out a message that returned correctly.
Page 619 1-598 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD040E Ring diagnostic initialization failed ––––––> 0010 10005A00133 000000A33832 000000A33832 000000A33832 Reason The Code Adapter Ring Code Address of Level of Support Diagnostic this this Interface Code Level...
Page 620 Trouble locating and clearing procedures (continued) 1-599 TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 2 of 2) Reason Code Reason Action 0001A Formatter initialization fails. Use a different System Diskette. A problem with the Ring Diagnostic is present. All other Refer to Action #2 after this numbers table.
Page 621 1-600 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 1 of 2) Message Number Explanation DFIPD040E Action #1: (cont) A second message appears after message DFIPD040E. The second message provides additional information. Take the action the other message indicates.
Page 622 Trouble locating and clearing procedures (continued) 1-601 TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 2 of 2) Message Number Explanation DFIPD081E Message: Display buffer overflow - data lost Meaning: The area that stores display messages is full. New data is lost. This problem can occur because the Ring Diagnostic remains in Pause or Help too long.
Page 623 1-602 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD101E Ring diagnostic error limit exceeded ––––––> 10005A00133 00000000 7F 000000A35890 00000000 6A First First Second Second Adapter Adapter Adapter Adapter Address Physical Address Physical Address Address...
Page 624 Trouble locating and clearing procedures (continued) 1-603 TOPS MPX Token Ring LAN troubleshooting (continued) Note: If the variable data for the ﬁrst adapter is not available, it is replaced with two asterisks (**). This indicates that the ring Diagnostic isolated the problem to the indicated adapter.
Page 625 1-604 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Note: If the variable data for the ﬁrst adapter is not available, it is replaced with two asterisks (**). This indicates that the ring Diagnostic isolated the problem to the indicated adapter.
Page 626 Trouble locating and clearing procedures (continued) 1-605 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD104I Recovered error counters ––––––> 02 03 01 00 01 00 00 00 Minimum Decrement Error Table Full Error Reserved Token Error Frequency Error Frame Copied Error Receive Congestion Lost Frame...
Page 627 1-606 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) NAUN (Nearest Active Upstream Neighbor): The NAUN device is the first device (in the ring sequence) involved with the error. The beaconing device is the last device (in the ring sequence) involved with the error.
Page 628 Trouble locating and clearing procedures (continued) 1-607 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD081I Ring poll failure ––––––> 10005A0002B2 10005A000352 Reporting Address of Adapter Last Adapter Address Responding to Ring Poll Message Number Explanation DFIPD109I Message: Ring monitor error - ring recovered Meaning: The ring recovers after a ring monitor error occurs.
Page 629 1-608 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) Message Number Explanation DFIPD120E Message: Error reporter failed - processing continues Meaning: The soft error reporter function of the Ring diagnostic fails. The Ring diagnostic continues to process other information.
Page 630 Trouble locating and clearing procedures (continued) 1-609 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD120E Error reporter failed – processing continue ––––––> 0002 Error Reason Code (Sheet 1 of 2) Message Number Explanation DFIPD140I Message: Only adapter on ring Meaning: The Ring diagnostic detects that this is the only active adapter on the ring.
Page 631 1-610 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 2 of 2) Message Number Explanation DFIPD190W Message: Invalid message length Meaning: The length of a message the Ring diagnostic receives does not agree with the length specified in the message.
Page 632 Trouble locating and clearing procedures (continued) 1-611 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD190W Invalid message length ––––––> 000010005A0002C2 000000A33832 000000A33832 This Address of Error Data Adapter Adapter found Address to be generating bad message Message Number Explanation DFIPD192W Message:...
Page 633 1-612 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD190W Missing data in message length ––––––> 000010005A0002C2 000000A33832 000000A33832 This Address of Error Data Adapter Adapter found Address to be generating bad message Message Number Explanation...
Page 634 Trouble locating and clearing procedures (continued) 1-613 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD200E Ring not working ––––––> 000010005A0002C2 000000A33832 00000000 0002 NAUN Beaconing Beaconing Beacon Adapter Adapter Adapter Type Address Address Physical Address (Sheet 1 of 2) Message Number Explanation...
Page 635 1-614 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) (Sheet 2 of 2) Message Number Explanation DFIPD203I Message: Ring recovered Meaning: The ring recovers and operates normally. When this message displays, ring status is Normal or Soft Error. Action: There is no action required.
Page 636 Trouble locating and clearing procedures (continued) 1-615 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD204I Ring recovered – adapter removed ––––––> 10005A0002C2 Removed Adapter Address Message Number Explanation DFIPD210E Message: Unable to initialize ring adapter Meaning: The Ring Diagnostic is not able to start this adapter. Action: Verify that the indicated adapter is installed and the switches are set correctly.
Page 637 1-616 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD210E Unable to initialize ring adapter ––––––> 00070007 Bring Up Error Return Code Adapter Number Message Number Explanation DFIPD211E Message: Unable to open ring adapter Meaning: This adapter did not respond to the attempt of the Ring Diagnostic to open the adapter.
Page 638 Trouble locating and clearing procedures (continued) 1-617 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD210E Unable to open ring adapter ––––––> 00070007 Bring Up Error Return Code Adapter Number Message Number Explanation DFIPD212E Message: Ring adapter hardware failed Meaning: The adapter hardware fails.
Page 639 1-618 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD212E Ring adapter hardware failed ––––––> 000000001004 0000002000000103 Adapter Error Data Number Message Number Explanation DFIPD213E Message: Ring adapter microcode failed Meaning: The Adapter Support Interface code fails. Action: Do the following: 1.
Page 640 Trouble locating and clearing procedures (continued) 1-619 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD213E Ring adapter microcode failed ––––––> 002604 Command Code Bring Up Error Return Code Adapter Number 09/21/91 13:06:56 DFIPD213E Ring adapter microcode failed ––––––> FF000001 Error Reason Code Adapter Number...
Page 641 1-620 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD214E Unable to close ring adapter ––––––> 0011 Return Code Adapter Number Message Number Explanation DFIPD215E Message: Ring adapter or lobe failed Meaning: The Ring Diagnostic determines if a wire fault is present.
Page 642 Trouble locating and clearing procedures (continued) 1-621 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD216I Ring adapter closed ––––––> 0001 Return Code Adapter Number Message Number Explanation DFIPD230E Message: Unable to open ring adapter interface Meaning: The Adapter Support Interface cannot open the ring adapter interface.
Page 643 1-622 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD230E Unable to open ring adapter interface ––––––> 0001 Return Code Adapter Number Message Number Explanation DFIPD231E Message: Unable to close ring adapter interface Meaning: The Adapter Support Interface code does not accept the close command for the Ring Diagnostic.
Page 644 Trouble locating and clearing procedures (continued) 1-623 TOPS MPX Token Ring LAN troubleshooting (continued) 09/21/91 13:06:56 DFIPD231E Unable to close ring adapter interface ––––––> 0001 Return Code Adapter Number (Sheet 1 of 2) Message Number Explanation DFIPD991I Message: Insert formatted diskette in drive A Meaning: The user pressed F5 (Dump) that requests a dump of Ring Diagnostic information in memory.
Page 645 1-624 Trouble locating and clearing procedures (continued) TOPS MPX Token Ring LAN troubleshooting (end) (Sheet 2 of 2) Message Number Explanation DFIPD993I Message: Memory image file created Meaning: The file was created. Action: Take or send the diskette to the service supplier. Variable Data: Does not apply DFIPD994I Message:...
Page 646 Trouble locating and clearing procedures (continued) 1-625 Troubleshooting a customer-reported failure No FRIU alarms Application Use this procedure to clear faults when the following two conditions occur. • The customer reports a service interruption. • Frame relay interface unit (FRIU) alarms are not under the alarm banner on the MAP display.
Page 647 1-626 Trouble locating and clearing procedures (continued) Troubleshooting a customer-reported failure No FRIU alarms (continued) Summary of Troubleshooting a customer reported failure - no FRIU alarms Post the FRIU This flowchart summarizes the procedure. Use the instructions in the Perform the procedure that follows this Is FRIU correct alarm...
Page 648 Trouble locating and clearing procedures (continued) 1-627 Troubleshooting a customer-reported failure No FRIU alarms (continued) Troubleshooting a customer-reported failure- no FRIU alarms At the MAP terminal Obtain the directory number (DN) from the fault report. To access the PVDNCI level of the MAP display, type >PVDNCI and press Enter.
Page 649 1-628 Trouble locating and clearing procedures (continued) Troubleshooting a customer-reported failure No FRIU alarms (continued) To access the PM level of the MAP display, type >MAPCI; MTC; PM and press Enter. To post the FRIU identiﬁed in step 4, type >POST FRIU friu_no...
Page 650 Trouble locating and clearing procedures (continued) 1-629 Troubleshooting a customer-reported failure No FRIU alarms (continued) Check the operational measurements (OM) that apply to DataSPAN. Look for high counts of cyclic redundancy test (CRC) errors in: • OM group FRSAGENT, register PTERR for each involved agent •...
Page 651: Troubleshooting A Customer-Reported Failure No Friu Alarms
1-630 Trouble locating and clearing procedures (continued) Troubleshooting a customer-reported failure No FRIU alarms (end) and press Enter. Example of a MAP response CHANNEL 1 x DS0) InSv /NoLMI qtraffic Traffic from 15:30:00 to 15:36:32 Frames Tx: 30 Frames Rx: Abort Rx: Port errors: 0 Invalid msg length:...
Page 652 Trouble locating and clearing procedures (continued) 1-631 Troubleshooting a customer-reported failure No PM alarms Application • The customer reports service disruption. • Peripheral module (PM) alarms are not under the alarm banner on the MAP display. Deﬁnition PM alarms are not on the MAP banner. Post the FRIU and clear any alarms. Instructions can require you to return channels to service.
Page 653: Troubleshooting A Customer-Reported Failure No Pm Alarms
1-632 Trouble locating and clearing procedures (continued) Troubleshooting a customer-reported failure No PM alarms (continued) Summary of Troubleshooting a customer-reported failure - no PM alarms Identify FRIU and channel This flowchart summarizes the procedure. Use the instructions in the Post FRIU procedure that follows this flowchart to perform the procedure.
Page 654 Trouble locating and clearing procedures (continued) 1-633 Troubleshooting a customer-reported failure No PM alarms (continued) Troubleshooting a customer-reported failure—no PM alarms At your current location Determine the state of the channel. If the channel state is not manual-busy step 2 is manual-busy step 22 At the MAP terminal...
Page 655 1-634 Trouble locating and clearing procedures (continued) Troubleshooting a customer-reported failure No PM alarms (continued) Note: The FRIU number and channel assigned to this agent appear under the CONNECT TO header in the MAP response. In the example, the FRIU is 5 and the channel number is 7.
Page 656 Trouble locating and clearing procedures (continued) 1-635 Troubleshooting a customer-reported failure No PM alarms (continued) Determine from the MAP banner if any alarms are present under the PM header. If alarms are present step12 are not present step13 Perform the correct procedures to clear the alarm. Refer to Alarm and Performance Monitoring Procedures .
Page 657 1-636 Trouble locating and clearing procedures (continued) Troubleshooting a customer-reported failure No PM alarms (continued) CARRIER Alarm InSv <–9. CHANNEL CHANNEL ( 24 x DS0) InSv /NoLMI Determine the state of each channel. If the channel state is ManB step 16 is any other item, and the cus- step 22 tomer uses Datapath...
Page 658 Trouble locating and clearing procedures (continued) 1-637 Troubleshooting a customer-reported failure No PM alarms (end) Perform Datapath procedures to clear faults. Refer to DMS-100 DATAPATH Maintenance and Installation Guide , 297-2121-223. Do not return to this procedure. Perform remote loop tests to identify the fault. Refer to Routine Maintenance Procedures for procedures to install and remove loops required for carrier and channel remote loopback tests.
Page 659: Updating Tops Mpx Software
1-638 Trouble locating and clearing procedures (continued) Updating TOPS MPX software Application Use this procedure to update the TOPS MPX position software. Action A summary of the Updating TOPS MPX software appears in the ﬂowchart on the following page. Use the instructions that follow this ﬂowchart to perform the procedure.
Page 660 Trouble locating and clearing procedures (continued) 1-639 Updating TOPS MPX software (continued) Summary of Updating TOPS MPX software Key and option Insert Reboot the definitions on installation system floppy diskette? disk #1 Go to Saving Install (I) current key and option Update (U) definitions and Abort (A)
Page 661 1-640 Trouble locating and clearing procedures (continued) Updating TOPS MPX software (continued) Updating TOPS MPX software At the TOPS MPX position DANGER Loss of previous key or option deﬁnitions The initial installation procedure destroys any previous key, screen, status messages, command privileges and option deﬁnitions.
Page 662 Trouble locating and clearing procedures (continued) 1-641 Updating TOPS MPX software (continued) the C:\> prompt displays Go to Step 3. To access the root directory of the hard drive, type: >CD\ and press the DOS-ENTER key. The prompt displays. >C:\> To load installation disk #1: Place installation disk #1 in Drive A and press the RESET KEY SEQUENCE.
Page 663 1-642 Trouble locating and clearing procedures (continued) Updating TOPS MPX software (end) Several lines of information appear on the screen. This information prompts the insertion of installation disk #2. In response to the prompt: • Remove installation disk #1 from the ﬂoppy disk drive. •...
Page 664: Vsle Session Defaults To Audio Sle
Trouble locating and clearing procedures (continued) 1-643 VSLE session defaults to audio SLE Application Use this procedure to determine why the Visual Screen List Editing (VSLE) session defaults to audio Screening List Editing (SLE). Deﬁnition A subscriber complaint indicates that during a VSLE session, the subscriber receives audio announcements of feature status information.
Page 665 1-644 Trouble locating and clearing procedures (continued) VSLE session defaults to audio SLE (continued) Summary of VSLE session defaults to audio SLE This flowchart summarizes the procedure. Use the instructions in the procedure that follows this Access the PM level flowchart to perform the of the MAP display, procedure.
Page 666 Trouble locating and clearing procedures (continued) 1-645 VSLE session defaults to audio SLE (continued) Summary of VSLE session defaults to audio SLE (continued) Replace card using Card Replacement Procedures First attempt Is CMR card to replace on card list? CMR card? Perform PM Contact next level of...
Page 667 1-646 Trouble locating and clearing procedures (continued) VSLE session defaults to audio SLE (continued) VSLE session defaults to audio SLE At the MAP terminal: To access the PM level of the MAP display, type >MAPCI;MTC;PM and press Enter. To post the peripheral module (PM) unit, type >POST pm_type pm_number and press Enter.
Page 668 Trouble locating and clearing procedures (continued) 1-647 VSLE session defaults to audio SLE (continued) CAUTION Loss of Service A BSY of the CMR card on the active unit of the PM affects CLASS services. CLASS services that use the card can not function.
Page 669 1-648 Trouble locating and clearing procedures (continued) VSLE session defaults to audio SLE (continued) RTS Failed, TESTALL Diagnostic TESTALL failed. Fail message received from PM Replace the Cards in the Card List and applicable Paddleboards (i.e. 6X12) : Site Flr RPos Bay_id Description Slot EqPEC...
Page 670 Trouble locating and clearing procedures (continued) 1-649 VSLE session defaults to audio SLE (continued) If response is FAILED TO OPEN CORRECTLY step 14 Verify that the CMR card can load. To use the QUERYPM command to determine the CMR load name, type >querypm CNTRS and press Enter.
Page 671 1-650 Trouble locating and clearing procedures (continued) VSLE session defaults to audio SLE (end) and press Enter. where unit_no is the number of the PM (0 or 1) Note: CMR is an optional parameter that means to return only the CMR card to service.
Page 672 A- 1 Index card or assembly Returning in Canada Vol. 2, 1-292 AMP connectors, 2x5 Returning in Germany Vol. 2, 1-296 SuperNode cabling Returning in Japan Vol. 2, 1-299 Assembling Vol. 1, 1-43 Returning in the United States Vol. 2, 1-303 card replacement procedures Downloading software to Vol.
Page 673 A-2 Index cooling unit replacement DS-1 PCM30 loopback Vol. 2, 1-36 trouble locating and clearing establish a far-end ofﬁce Vol. 2, 1-36 Vol. 1, 1-600 CU voltage limiter and ﬁlter in a 28-in. cabinet DSCWID/SCWID subscriber Replacing waiting call notiﬁcation Vol.
Page 674 Index A- 3 ISUP per-call continuity test line with free pay telephone service Setting up Correcting Vol. 2, 1-379 Vol. 1, 1-290 ISUP trunk audits linkset, ofﬂine Scheduling Activating Vol. 2, 1-375 Vol. 1, 1-23 LIU7 Activate a loopback on Vol.
Page 675 A-4 Index metallic test unit trouble Power-on self test Correcting TOPS MPX Vol. 1, 1-304 missing telephone trouble locating and clearing Vol. 2, 1-546 Power-on self test troubleshooting Conﬁrming Vol. 1, 1-156 TOPS MPX trouble locating and clearing Vol. 2, 1-551 PRI trunk, busy no ANI on coin line condition returning to service...
Page 676 Index A- 5 signaling link marginal performance report Clearing voice communication path trouble (SLMPR) trouble locating and clearing Vol. 2, 1-503 TOPS MP Operator complaint (standalone/in- Setting up Vol. 2, 1-383 tegrated) signaling link occupancy Clearing DA access trouble Estimating Vol.
Page 677 A-6 Index E911 LDT and Line/ACD PSAP complaint Clearing position failure - cannot RTS position Vol. 2, 1-483 Vol. 1, 1-564 Clearing screen trouble Vol. 2, 1-498 E911 LDT PSAP complaint Vol. 1, 1-571 Clearing voice communication path trouble E911 LDT PSAP Operator Complaint Vol.
Page 679 Changes or modiﬁcation to the DMS-100 without the express consent of Nortel Networks may void its warranty and void the user’s authority to operate the equipment. Nortel Networks, the Nortel Networks logo, the Globemark, How the World Shares Ideas, Uniﬁed Networks, DMS, DMS-100,...

Nortel North American DMS-100 Instruction Manual

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