Nortel North American DMS-100 Instruction Manual page 320

Returning a card or assembly in the United States of America
At your current location
1
2
3
4
5
6
DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up
Trouble locating and clearing procedures (continued)
Put the card or assembly that you return into an protective bag for
electrostatic discharge (ESD)
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
• return authorization number from customer service
• NT product engineering code (PEC)
• serial number
• release number
• BCS software release used at the time of replacement
• if necessary, include peripheral module (PM) software load name
• description of the failure and action taken for repairs
• the code that describes the fault
• name of your company
• office identifier code
• your name
• site name
If you
need help to complete the return
label
do not need help to complete the
return label
In the USA, call 919-992-3333 or 1-800-347-4850 (repair or return service)
for help to complete the return label.
Attach one copy of the return label for each item that you return.
Keep the other copies of the label for your records.
Pack the card or assembly in a NorthernTelecom shipping carton. Seal the
carton.
If a Northern Telecom carton
is available
is not available
Returning a card or assembly in the
United States of America
Do
step 3
step 4
Do
step 8
step 7
1-305
(continued)