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Nortel BCM50 Configuration Manual

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BCM50
Device Configuration Guide
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Part No. N0027146 X.X
January 14, 2005

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Summary of Contents for Nortel BCM50

  • Page 1 Return to Menu Part No. N0027146 X.X January 14, 2005 BCM50 Device Configuration Guide...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks.

  • Page 3: Table Of Contents

    Configuring schedule names and timers 38 Configuring scheduled service 40 Creating ring groups 43 Ring Groups - Members 44 Ring Groups - Line Settings 45 Configuring Hunt Groups 49 Hunt Groups system setup 50 Configuring the Hunt group general settings 52 BCM50 Device Configuration Guide...
  • Page 4 Contents Hunt Group members and lines 53 Configuring Hospitality services 55 Hospitality - General 55 Hospitality - Rooms 58 Setting up your hospitality system 59 Monitoring Hunt groups 61 Monitoring individual calls 61 Viewing Hunt group metrics 63 Configuring telephones: Analog devices 67 Analog device DN record overview 68 Configuring an analog telephone 69 Configuring telephones: Digital telephones 71...
  • Page 5 Capabilities and Preferences - User Speed Dial tab 111 Restrictions main tab 113 Restrictions - Set Restrictions tab 114 Restrictions - Line/Set Restrictions tab 115 Registering Nortel 20XX IP telephones 117 Determining the registration process 117 Registering the telephone to the system 118 Configuring telephone settings 119...
  • Page 6 Contents 7406 digital phone button defaults 146 IP telephone button defaults 147 Telephony features 153 Features to set up telephone set features 153 Contrast adjustment 154 Select how you dial your calls 154 Language choice 155 Moving line buttons 155 Receiver volume 155 Programming distinctive ringing 156 Ring volume 156...
  • Page 7 Leaving a message 211 Paging 212 Making announcements to individuals (Voice Call) 214 Create a conference call 215 Dialing shortcuts 217 Last Number Redial 217 Saved Number Redial 218 Autodial 219 Speed dialing 219 Programming memory buttons 220 BCM50 Device Configuration Guide...
  • Page 8 Hot desking IP telephone configurations 227 Using the hot desking feature 228 Configuring a new time zone on a remote IP telephone 230 Download firmware to a Nortel 20XX IP telephone 231 Setting up auxiliary features 233 Background music 234...

  • Page 9: Figures

    Capabilities and Preferences - Preferences tab panel Figure 27 Capabilities and Preferences - ATA Settings panel fields Figure 28 Capabilities and Preferences - IP Terminal Details panel Figure 29 Button Programming and CAP/KIM Button Programming tabbed panels 109 BCM50 Device Configuration Guide...
  • Page 10 Figures Figure 30 Capabilities and Preferences - User Speed Dial tab Figure 31 Restrictions table panel Figure 32 Restrictions - Set Restrictions tab panel Figure 33 Restrictions - Line/Set Restrictions panel Figure 34 7316E with KIM Figure 35 CAP Assignment panel Figure 36 7316E digital phone lower button mapping Figure 37...
  • Page 11 Line Pool Access fields Table 26 Line pool access fields - answer DNs Table 27 Capabilities and Preferences tabbed panel Table 28 Capabilities and Preferences - Capabilities panel fields Table 29 Capabilities and Preferences - Preferences panel fields BCM50 Device Configuration Guide...
  • Page 12 Tables Table 30 ATA settings Table 31 Capabilities and Preferences - IP Terminal Details, DN-unique field 108 Table 32 Button programming fields Table 33 Capabilities and Preferences - User Speed Dial panel fields Table 34 Restriction table fields Table 35 Restrictions - Set Restrictions tab fields Table 36 Schedule filter defaults...
  • Page 13 Tables Table 69 CallPilot feature default anomalies Table 70 Features sorted by feature name and by activation code Table 71 Button Programming Feature settings BCM50 Device Configuration Guide...
  • Page 14 Tables N0027146 [Publish Date]...
  • Page 15 Creating ring groups (page 43) • Configuring Hunt Groups (page 49) • System schedule settings and services scheduling (page 37) • Configuring Hospitality services (page 55) • Monitoring Hunt groups (page 61) • Global telephony settings (page 17) BCM50 Device Configuration Guide...
  • Page 16 Section 1: System telephony N0027146 [Publish Date]...

  • Page 17: Global Telephony Settings

    Panels and Details Panels Task/Feature config “Feature Settings” on page 18 “Business Name” on page 19 “Programming Business name display (outgoing)” in the BCM50 Networking Configuration Guide “Feature Settings” on page 19 “Background music” on page 234 “Call Park” on page 173 “Directed Pickup”...

  • Page 18: Feature Settings

    “Sharing calls by parking on SWCA buttons” on page 174 “ONN Blocking codes (North American systems)” “Blocking outgoing name display at the on page 27 telephone” in the BCM50 Networking Configuration Guide “Silent Monitor” on page 28 “Capabilities and Preferences - Capabilities tab” on page 102 (Supervisor sets) “Monitoring individual calls”...

  • Page 19: Business Name

    Refer to “Programming Business name display (outgoing)” in the characters> BCM50 Networking Configuration Guide Feature Settings These settings affect all telephones. They determine whether the listed features are allowed, or how they will function. Figure 2 System feature settings NEW SCREEN SHOT REQ...

  • Page 20: Table 1 Feature Settings

    Music Tones provides a periodic tone. Silence Music provides any signal from a source such as a radio connected to BCM50 or streaming audio, using the IP Music feature. See “Background music” on page 234. Silence provides no audio feedback.
  • Page 21 Cycle, the system will choose the codes in a sequence, from lowest to highest, until all the codes have been used, then start at the lowest code again. Also refer to “Common dialing plan settings” in the BCM50 Networking Configuration Guide (Call Park access code) and “Timers” on page 23 (Park timeout).

  • Page 22: Answer Dn Answer Key Levels

    Not selected - Set relocation while moving a telephone, the internal number and programming data remain with the physical port on BCM50. When you connect the telephone somewhere else, it does not receive the original programming. A telephone that is plugged into the original jack would download the programming.

  • Page 23: Timers

    Priority calls Voice calls All other calls Also refer to: • “Line Access - Answer DNs tab” on page 99 • “Telephony features” on page 153 Timers Various system features require timeout parameters to close the feature. BCM50 Device Configuration Guide...

  • Page 24: Figure 3 System Timers

    (for example, by lifting the receiver off the telephone) 1800 or 2000 and the moment that BCM50 sends dialed digits or codes on the line.This milliseconds ensures that a dial tone is present before the dialing sequence is sent.

  • Page 25: Advanced Feature Settings

    If you do not select the checkbox... The user must manually assign an intercom call to a SWCA key. The call will otherwise behave by the rules of the choice made for Associate SWCA key to call. BCM50 Device Configuration Guide...
  • Page 26 Also refer to: • Common dialing plan settings (Call Park codes) in the BCM50 Networking Configuration Guide • Timers (Park timeout) • “Sharing calls by parking on SWCA buttons” on page 174.

  • Page 27: Onn Blocking Codes (North American Systems)

    Specify a code that allows users to block outgoing name and number display over a BRI trunk. Also refer to: • “Blocking outgoing name display at the telephone” in the BCM50 Networking Configuration Guide • “Protecting outgoing call privacy” on page 210. BCM50 Device Configuration Guide...

  • Page 28: Silent Monitor

    Section 1: System telephony Global telephony settings Silent Monitor The features in this box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members (“Monitoring individual calls” on page 61) or Call Center agents. Figure 5 Silent Monitor settings Table 6 describes the fields in this box.

  • Page 29: Reset Logs

    Enter amount of space each telephone that supports logs has. # of sets with logs <digits> Indicate the number of telephones that will create call logging. Also refer to: • Monitoring Hunt groups on page 61 BCM50 Device Configuration Guide...
  • Page 30 Section 1: System telephony Global telephony settings N0027146 [Publish Date]...

  • Page 31: Telephony System And Device Programming

    To make calls, users must know the correct routing codes and dial strings to reach other internal or external devices. Refer to the BCM50 Networking Configuration Guide for connections to the sections that describe line setup and numbering plans. How telephones handle incoming and outgoing call traffic is determined by telephone features.
  • Page 32 Telephony system and device programming Section 1: System telephony — “DN records: ISDN devices” in the BCM50 Networking Configuration Guide — “Configuring telephones: IP telephones” on page 125 — “Download firmware to a Nortel 20XX IP telephone” on page 231 •...

  • Page 33: Configuring System Speed Dial Numbers

    Panels/Subpanels Tasks/features “Using alpha tagging for name display (incoming)” in the “System Speed dial panel” on page 33 BCM50 Networking Configuration Guide “Capabilities and Preferences - Button Programming tabs” on page 109 “Programming memory buttons” on page 220 “Speed dialing” on page 219 Click on the navigation tree heading to access general information about Hospitality services.

  • Page 34: Figure 7 System Speed Dial Table

    Also refer to “Using alpha tagging for name display (incoming)” BCM50 Networking Configuration Guide CLID Match Length 1 - 8 Default: 8 Indicate the number of digits, starting from the right of the dial string, that the system will need to match between an incoming call and a system speed dial listing to prompt the alpha-tagging display.
  • Page 35 If you want to use alpha tagging (see “Using alpha tagging for name display (incoming)” ), you may need to increase the number of codes to allow BCM50 Networking Configuration Guide for more matching possibilities for incoming calls. Working with speed dial list entries To add, change or delete System Speed dial records, click on the field you want to alter and type in the change required.
  • Page 36 Section 1: System telephony Configuring system speed dial numbers For information about using speed dials and for programming speed dial codes at the telephone, refer to “Speed dialing” on page 219. Ensure that you publish a list of system speed dial codes for the users. The Programming Records ( **session save selected data) allow you to keep a record of these codes.

  • Page 37: System Schedule Settings And Services Scheduling

    Related panels or tasks Feature “Configuring scheduled service” on “Alternate routes for routing “Control telephone” on page 182 page 40 schedules” in the BCM50 Networking Configuration Guide “Configuring schedule names and “Ring Groups - Line Settings” on timers” on page 38 page 45 “Restriction Filters”...

  • Page 38: Configuring Schedule Names And Timers

    Panels Related panels or tasks Feature “Class of Service table” in the BCM50 Networking Configuration Guide Click on the navigation tree heading to access general information about Ring Group management. Schedules are activated and deactivated through control telephones. Refer to “Control telephone”...

  • Page 39: Table 10 Default Schedule Times

    Start Time Stop Time Schedule Start Time Stop Time Schedule 1: Night 23:00 07:00 Schedule 4: 00:00 00:00 Schedule 2: Evening 17:00 23:00 Schedule 5: 00:00 00:00 Schedule 3: Lunch 12:00 13:00 Schedule 6: 00:00 00:00 BCM50 Device Configuration Guide...

  • Page 40: Configuring Scheduled Service

    Section 1: System telephony System schedule settings and services scheduling Configuring scheduled service The table in the top frame lists all the schedules that are available on the system. Configure the settings for the schedules that you are using for your system. Figure 2 Services table Table 11 describes the fields under Scheduled Services.
  • Page 41 Common Settings heading. These times are then automatically executed when the service is active. Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automatically-running schedules. BCM50 Device Configuration Guide...
  • Page 42 Section 1: System telephony System schedule settings and services scheduling N0027146 [Publish Date]...

  • Page 43: Creating Ring Groups

    BRI lines that are set to auto answer also ring at target lines. Therefore, by specifying target lines in a ring group, all auto answer lines can be forwarded to the telephone(s) indicated. BCM50 Device Configuration Guide...

  • Page 44: Ring Groups - Members

    Section 1: System telephony Creating ring groups Ring Groups - Members The Ring Groups table on the Group Membership tab in the top panel of this panel is a read-only list of the 100 ring groups available to the system. When you click on a ring group in the table, the Members table appears in the bottom panel.

  • Page 45: Ring Groups - Line Settings

    • When you select a line on the top panel, the Lines Settings panel appears in the bottom of the panel. Use this table to specify schedule settings for each line. BCM50 Device Configuration Guide...

  • Page 46: Figure 11 Ring Group Lines

    Section 1: System telephony Creating ring groups Figure 2 Ring group lines Table 12 describes the headings on both these panels. Table 1 Ringing group schedule line values Attribute Value Description Lines panel: Line This list includes all analog and digital lines plus the target lines (PRI and VoIP lines).
  • Page 47 Creating ring groups Section 1: System telephony Also refer to: • “Configuring scheduled service” on page 40 • “Trunk answer” (user card) BCM50 Device Configuration Guide...
  • Page 48 Section 1: System telephony Creating ring groups N0027146 [Publish Date]...

  • Page 49: Configuring Hunt Groups

    “Hunt Group members and lines” on page 53 “Monitoring Hunt groups” on page 61 See also: “Programming name display (outgoing)” in the BCM50 Networking Configuration Guide “Silent Monitor” on page 28 Click on the navigation tree heading to access general information about user management.

  • Page 50: Hunt Groups System Setup

    Section 1: System telephony Configuring Hunt Groups Hunt Groups system setup This main panel shown in Figure 12 lists the hunt groups and the parameters that define hunt group features. Figure 1 Hunt groups Table 13 describes the fields found on the Hunt Groups main panel. Refer to “Configuring the Hunt group general settings”...
  • Page 51 If the queue times out before the call connects to a member telephone, the call is terminated. If the call has been offered to a member telephone, but is not answered when the queue times out, the call is rerouted to the overflow DN. BCM50 Device Configuration Guide...

  • Page 52: Configuring The Hunt Group General Settings

    Refer to the sections which describe configuring Lines (“Trunk/Line Data, main panel” in the BCM50 Networking Configuration Guide) and DNs (“Line Access tab” on page 93) for information about assigning distinctive ring patterns to lines and telephones.

  • Page 53: Hunt Group Members And Lines

    Hunt Group members table Seq. No. <read-only> This is the position of the telephone on the list. This is particularly important for linear calls, which start at the top of the list and move sequentially through the list. BCM50 Device Configuration Guide...
  • Page 54 Section 1: System telephony Configuring Hunt Groups Table 2 Hunt group tables (Continued) Field Values Description <DN> This is the DN of the telephone assigned to this hunt group. Appearance Type Appear & Ring Choose the setting that suits the telephone and the environment: Appear Only Appear &...

  • Page 55: Configuring Hospitality Services

    Click on the navigation tree heading to access general information about Hospitality services. Hospitality - General The Hospitality - General panel contains the administration programming for the Hospitality Services feature. The panel is shown in Figure 14. Need new screen shot BCM50 Device Configuration Guide...

  • Page 56: Table 16 Hospitality Main Settings

    Section 1: System telephony Configuring Hospitality services Figure 1 Hopitality General tab panel The Administration heading provides fields that allow you to: • enter the time when occupied rooms change state from Service done to Service required • the password that needs to be entered before hospitality features can be changed •...
  • Page 57 None/DN: <telephone DN> Enter a telephone DN if you want to notify a specific telephone when an alarm expires. Use tone <check box> Choose whether you want the user to hear a tone when the alarm expires. BCM50 Device Configuration Guide...

  • Page 58: Hospitality - Rooms

    Section 1: System telephony Configuring Hospitality services Hospitality - Rooms The Hospitality - Rooms panel allows you to assign telephones to a room. You can assign a maximum of five telephone DNs to a room. Figure 2 Hospitality Rooms tab pane Table 17 describes the fields in the list on this panel.

  • Page 59: Setting Up Your Hospitality System

    In the Retry interval field, select a time period that the system waits between repeating the wake-up alerter. In the Alarm duration field, select the length of time the alert sounds each time it repeats. BCM50 Device Configuration Guide...
  • Page 60 Section 1: System telephony Configuring Hospitality services In the Notify DN field, enter the DN of an administration telephone, such as the front desk telephone. When a wake-up call expires at any of the room telephones, an indication appears on the display of the telephone. If you want a tone to sound, as well, when a wake-up call expires, enable the Use tone check box.

  • Page 61: Monitoring Hunt Groups

    System DNs record. Refer to “Capabilities and Preferences - Capabilities tab” on page 102. On the Set-based Admin tool, the settings are more scattered. • SM supervisor • SM password • DN records, capabilities BCM50 Device Configuration Guide...
  • Page 62 Section 1: System telephony Monitoring Hunt groups Using silent monitor Perform the following using a two-line display telephone designated as a supervisor telephone. Enter FEATURE *550. Enter the Silent Monitor password. (Default: SILENT (745368)) Enter the DN for the Hunt group member you want to monitor. If there is an active external Hunt group call occurring at that telephone, you will be conferenced into the call.

  • Page 63: Viewing Hunt Group Metrics

    Table 18 describes each field on the panel. Table 1 Hunt Group Metrics fields Attribute Value Description Hunt Group Metrics Hunt Group <numeric> Number assigned to a specific DN Name <alphanumeric> Name entered on DN record BCM50 Device Configuration Guide...
  • Page 64 Section 1: System telephony Monitoring Hunt groups Table 1 Hunt Group Metrics fields Attribute Value Description Total calls <numeric> Total number of calls received on specific DN Answered: Total <numeric> Total number of calls answered Answered Average % <numeric> Average number of calls answered Answered: Avg time (s) <numeric>...
  • Page 65 This section contains the following topics: • Configuring telephones: Digital telephones (page 71) • DN records parameters (page 91) • Registering Nortel 20XX IP telephones (page 117) • Configuring telephones: IP telephones (page 125) • Common procedures: copying and renumbering DNs (page 87) •...
  • Page 66 Section 1: DN records N0027146 [Publish Date]...

  • Page 67: Configuring Telephones: Analog Devices

    (ASM, ASM8+, or ATA). Prerequisite programming: The following programming must be completed prior to performing this configuration: • Numbering plan • Lines programming • Analog or digital module installation, configuration and wiring to the devices. ATA module, if required. BCM50 Device Configuration Guide...

  • Page 68: Analog Device Dn Record Overview

    Section 2: DN records Configuring telephones: Analog devices Analog device DN record overview N0027146 [Publish Date]...

  • Page 69: Configuring An Analog Telephone

    “Configuring telephone capabilities” on page 79 Page settings Page only (Y) Can send pages but cannot receive pages Receive short tones Y (analog telephones, only) Hotline “Assigning a pause for external dialing for data devices” on page 70 BCM50 Device Configuration Guide...
  • Page 70 Section 2: DN records Configuring telephones: Analog devices Table 1 Analog telephone customization (Continued) Affected field Setting Panel name and link to common procedures The following settings are not valid (N/V) or are limited on analog devices Keep DN Alive “Configuring telephone capabilities”...

  • Page 71: Configuring Telephones: Digital Telephones

    There are a number of different models of digital telephones. The Norstar legacy telephones are supported by the BCM50. The current models of digital phones include the 7000, 7100, 7208, 7316, 7316E, 7316E+KIMs digital phones, and the 7406 cordless digital phone.

  • Page 72: Digital Telephone Dn Record Overview

    BCM50 Networking Configuration Guide Appropriate restriction filters have been created to allow or disallow out-dialed calls. (“Call Security: Restriction filters” in the BCM50 Networking Configuration Guide) The telephony system features have been programmed and you understand which features are not available to all users.

  • Page 73: Using The Dn Panels

    Job aid: Notes about assigning lines to telephones Read these notes for more information about assigning lines to telephones. • The BCM50 Analog Terminal Adapter (ATA2), or a portable telephone cannot process more than two simultaneous calls. • Nortel Networks recommends a maximum of four line buttons per telephone. You can program more than four line buttons on a telephone by programming less than four on other sets.

  • Page 74: Figure 17 7316E Digital Phone Display Button Assignment Protocol

    Section 2: DN records Configuring telephones: Digital telephones • You cannot assign a line that is configured to private, to another telephone. • Each line assigned to appear at a telephone must appear at a button with an indicator. The maximum number of line buttons is 8 for the 7208 digital phones, 10 for the model 7310 and 7316 legacy digital phones, 16 for the 7316E digital phone, and 24 for the model 7324 legacy digital phone.

  • Page 75: Figure 18 Adding An Intercom Button

    The remaining lines assign to buttons on the module. The eKIM also supports hunt group designators, and multiple appearances of the same target line, which flow to the module if there are no available buttons with indicators on the 7316E digital phone. BCM50 Device Configuration Guide...

  • Page 76: Line Assignment And Line Pools

    Configuring telephones: Digital telephones Warning: ECAP programming issue on cold start reboot If you do a Backup/Cold Start/Restore sequence on your BCM50, button programming on an enhanced CAP (eCAP) module is lost and the lines assigned to those buttons are assigned to the buttons on the telephone.

  • Page 77: Job Aid: Answer Dn Notes

    Refer to “Answer DN answer key levels” on page You can program both an Answer DN and an autodial key for the same DN on the same telephone. BCM50 Device Configuration Guide...

  • Page 78: Configuring Capabilities & Preferences

    Section 2: DN records Configuring telephones: Digital telephones Configuring Capabilities & Preferences Where: • Element Manager: Configuration//Telephony//Sets//All DNs • Set-based admin: Programming reference: • “Capabilities and Preferences main tab” on page 100 • “Job aid: Assigning intercom (I/C) buttons (keys)” on page 78 Select the field that you want to modify.

  • Page 79: Configuring Telephone Capabilities

    Paging: Set to Y if the telephone can send and/or receive page messages. Programming note: Telephones without speakers, such as the model 7000 and 7100 allow page messages to be sent but not to be received. BCM50 Device Configuration Guide...

  • Page 80: Job Aid: Line Redirection Notes

    Section 2: DN records Configuring telephones: Digital telephones Interrupting calls: • DND on Busy: Set to Y if you want the caller to receive a Do Not Disturb message if the telephone is busy. Ensure this is set to N, if the Fwd on Busy to field has a value. •...

  • Page 81: Table 20 Embark Validation Error Messages

    There are no free virtual channels available You either did not set up enough channels or there were no for validation. more available. Destination may be out of service, no The system could not connect to the remote system. response received. BCM50 Device Configuration Guide...

  • Page 82: Configuring Preferences

    Section 2: DN records Configuring telephones: Digital telephones Configuring preferences Where: Element Manager:Configuration//Telephony Set-based admin: Programming reference: • “Capabilities and Preferences - Preferences tab” on page 105 • “Job aid: Call log notes” on page 82 Use this panel to determine some telephone operational attributes. All of these attributes also can be set by the user at the telephone, and would override these settings.

  • Page 83: Telephone Memory Button Programming

    Telephone memory button programming Use this panel to assign features to available buttons on the telephone. Programming reference: • “Capabilities and Preferences - Button Programming tabs” on page 109 • “Job aid: Notes about button programming” on page 84 BCM50 Device Configuration Guide...

  • Page 84: Job Aid: Notes About Button Programming

    Section 2: DN records Configuring telephones: Digital telephones The model shown in the Select set field determines the number of available buttons. Programming note: Assigned lines, answer DNs, hunt group designators and intercom keys cannot be overridden using this template. Select the field beside the button you want to configure or change.

  • Page 85: Outgoing Call Restrictions

    Allow Link: Set this to Y only for analog telephones. Set restrictions Assign restriction filters for the schedules that will affect this telephone. Programming reference: • “Restrictions - Set Restrictions tab” on page 114 • Restriction filters BCM50 Device Configuration Guide...
  • Page 86 Section 2: DN records Configuring telephones: Digital telephones Select the field you want to change. Enter the restriction filter appropriate for the schedule. You will always need a filter specified for the Normal schedule. Repeat for each schedule. Line/Set restrictions Assign restriction filters for the schedules that will affect the lines assigned to this telephone.

  • Page 87: Common Procedures: Copying And Renumbering Dns

    DNs you specify. Table 1 Copy values Attribute Value Description Data type System data Only available on DN copy panel. System+user data BCM50 Device Configuration Guide...

  • Page 88: Renumbering Dns

    Section 2: DN records Common procedures: copying and renumbering DNs Table 1 Copy values Attribute Value Description Copy Type Single Single: copy to one DN record Range Range: copy to a range of DN records All: copy to all DN records Copy to: <DN>...
  • Page 89 Click beside Old DN and enter the DN or group of DNs you want to change. Click beside New DN and enter the DN or group of DNs you want to change to. Click OK to start the change process. BCM50 Device Configuration Guide...
  • Page 90 Section 2: DN records Common procedures: copying and renumbering DNs N0027146 [Publish Date]...

  • Page 91: Dn Records Parameters

    “Hotline telephone” on page 181 tab” on page 96 devices” on page 67 “Line Access - Line Pool “DN records: ISDN devices” in the “Control telephone” on page 182 Access tab” on page 98 BCM50 Networking Configuration Guide BCM50 Device Configuration Guide...

  • Page 92: Table 30 Ata Settings

    User Speed Dial tab” on codes” on page 255 page 111 “Restrictions main tab” on page 113 “Call Security: Restriction filters” in the BCM50 Networking Configuration Guide “Restrictions - Set Restrictions “Configuring remote access tab” on page 114 packages” in the BCM50 Networking Configuration Guide “Restrictions - Line/Set...

  • Page 93: Main Panel Tabs: Common Fields

    DN number. Also refer to “Programming name display (outgoing)” in the BCM50 Networking Configuration Guide. Line Access tab The Line Access tab displays the System DNs table There are four headings unders sets, which provides basic telephone information.

  • Page 94: Figure 20 System Dns Table

    This number indicates the port number that this DN corresponds to. A group of port numbers relates to a specific station module installed in your BCM50. If you change the DN for a telephone, the port number remains the same.
  • Page 95 If the DN length or the Received # length are changed so they are different from each other, this field is cleared. Also refer to “Configuring CLID on your system” in the BCM50 Networking Configuration Guide. *If your system allows outgoing name and number blocking, the telephone must have a valid OLI.

  • Page 96: Line Access - Line Assignment Tab

    If you choose Ring only, you can have as many simultaneous DID calls as you have intercom buttons. Note: The BCM50 does not support a mixture of Appr only and Ring only appearances for the same line. 7000 or 7100 digital phones default to Ring Only.
  • Page 97 Note: Contact your voice message service provider to find out if your voice message service works with BCM50, or if you have any problems with your service. Priv. Received # These fields reflect the settings defined under target lines.

  • Page 98: Line Access - Line Pool Access Tab

    Section 2: DN records DN records parameters Line Access - Line Pool Access tab This tab allows you to add line pools to a telephone record. Figure 3 Line Access - Line Pool Access tab These shared pools of lines allow many users to use fewer lines for connections where dedicated lines are not practical or not desirable.

  • Page 99: Line Access - Answer Dns Tab

    If the telephone has Handsfree assigned to a memory button, the Answer DNs start above that button. If the telephone has no memory buttons with display, ensure that you choose Ring Only as the Appearance type. BCM50 Device Configuration Guide...

  • Page 100: Capabilities And Preferences Main Tab

    Section 2: DN records DN records parameters Attribute Values Description Delete 1. On the System DNs table (Line access tab), choose the DN record where you want to delete Answer DNs. 1. On the Answer DNs table, select the Answer DN line you want to delete. 2.
  • Page 101 Line the name of the line in your BCM50 where the call came in, or all. For each telephone, you can determine what information displays first. See also “Programming incoming CLID”...

  • Page 102: Capabilities And Preferences - Capabilities Tab

    Section 2: DN records DN records parameters Capabilities and Preferences - Capabilities tab Capabilities settings control how the system interacts with individual telephones, and how the telephones receive calls. Note: Not all the fields shown below will necessarily appear for any one type of telephone.
  • Page 103 Condition: This setting is enabled, active call is on mute when the page comes in. • Results after page: the call comes off hold, but is no longer muted. Priority call <checkbox> Defines whether this telephone can interrupt calls or override Do Not Disturb at another telephone. BCM50 Device Configuration Guide...
  • Page 104 Define whether the telephone rings briefly when a call on one of its lines is redirected by the Line Redirection feature (FEATURE 84). Also refer to “Trunk/Line Data, main panel” in the BCM50 Networking Configuration Guide (Redirect to: for lines).

  • Page 105: Capabilities And Preferences - Preferences Tab

    Default is 1. Distinct rings in use read only This read-only field indicates the distinct ring patterns are currently in effect, if any, on any lines, telephones, or Hunt groups on the system. Refer to the Warning below. BCM50 Device Configuration Guide...
  • Page 106 Section 2: DN records DN records parameters Table 8 Capabilities and Preferences - Preferences panel fields (Continued) Setting Values Description Warning: If you assign a distinctive ring pattern to a telephone, and that distinctive ring pattern has already been assigned to a line, all lines with that ring pattern will be reset to None. If you assign a distinctive ring pattern to a line, and that distinctive ring pattern has already been assigned to a telephone, all telephones with that ring pattern will be reset to pattern 1.

  • Page 107: Capabilities And Preferences - Ata Settings Tab

    If the trunks cannot provide the higher level of service, the call will fail. Telephon supports speech paths, which require less quality on the trunk; if used for FAX and/or modem, information transfer would be unreliable. BCM50 Device Configuration Guide...

  • Page 108: Capabilities And Preferences - Ip Terminal Details Tab

    Keep DN alive <checkbox> This feature is only relevant to the Nortel Networks IP telephones (2XXX). When selected, the system retains the IP telephone DN record even if the IP telephone becomes disconnected. This occurs as long as the IP telephone has completed the bootup process.

  • Page 109: Capabilities And Preferences - Button Programming Tabs

    You also can use these panels to remove programming from a button, making it blank. Figure 10 Button Programming and CAP/KIM Button Programming tabbed panels BCM50 Device Configuration Guide...

  • Page 110: Table 32 Button Programming Fields

    Section 2: DN records DN records parameters Assigned lines, Hunt group designators, answer DNs buttons, intercom buttons, and handsfree buttons cannot be changed through these panels. They appear in read-only format. ISDN terminals do not have feature buttons that are programmable through this heading. Table 32 describes the possible settings for telephone buttons.

  • Page 111: Capabilities And Preferences - User Speed Dial Tab

    Number External # field. External # <external phone number> Enter the number the telephone will automatically dial when the user speed dial code is entered. Remember to include the access codes for the route you choose. BCM50 Device Configuration Guide...
  • Page 112 Section 2: DN records DN records parameters Table 12 Capabilities and Preferences - User Speed Dial panel fields (Continued) Setting Values Description Facility Use prime line Select the route you want the dialed number to take out of your system. Use line Note: Any line numbers or line pool codes that you specify must be assigned to the telephone where the code is entered.

  • Page 113: Restrictions Main Tab

    Allow or disallow access to the Last Number Redial feature. Allow saved <checkbox> Allow or disallow access to the Saved Number Redial feature. number Allow link <checkbox> Allow or disallow access to the Link feature, which is a host signaling option. BCM50 Device Configuration Guide...

  • Page 114: Restrictions - Set Restrictions Tab

    Section 2: DN records DN records parameters Restrictions - Set Restrictions tab You can assign restrictions that apply to a specific telephone record. You can also assign a different restriction filter for Normal service and for one or more of six other schedules, which would allow the user to have different access at different times of the day.

  • Page 115: Restrictions - Line/Set Restrictions Tab

    Sched 4 system. Sched 5 Sched 6 Use Filter <XX> Enter the restriction filter you want to be active for this set on this line for each schedule that you use. BCM50 Device Configuration Guide...
  • Page 116 Section 2: DN records DN records parameters N0027146 [Publish Date]...

  • Page 117: Registering Nortel 20Xx Ip Telephones

    Section 2: DN records Registering Nortel 20XX IP telephones The Nortel 20XX IP telephones need to register with the system to be able to use the call features and system features. Prerequisite programming: The following programming must be completed prior to performing this configuration: •...

  • Page 118: Registering The Telephone To The System

    LAN will connect and boot-up without manual registration. Security Note: Turn Registration and Auto-assign DNs off once the telephone(s) are registered. Nortel cautions that leaving your IP registration open and unprotected by a password may pose a security risk.

  • Page 119: Configuring Telephone Settings

    Registering Nortel 20XX IP telephones Section 2: DN records Configuring telephone settings If you are not automatically registered to the system, you can configure your telephone settings to allow you to access a system on the network. You will also need to perform these steps if your IP telephone is not connected to the same LAN to which the system is connected.

  • Page 120: Table 38 Ip Telephone Server Configurations

    If there are no routers between the telephone and the system network adaptor to which it is connected, (for example a direct HUB connection), then enter the Published IP address of the BCM50 as the DEF GW. If the IP telephone is not connected directly to the Published IP address network adaptor, set the DEF GW to the IP address of the network adaptor to which the telephone is connected.
  • Page 121 Registering Nortel 20XX IP telephones Section 2: DN records Table 1 IP telephone server configurations (Continued) Field Value Description VLAN 0: No VLAN Choose 0: NO VLAN if there is no VLAN on the network. 1: Manual VLAN If you do not have DHCP on the network, or if DHCP is supplied by a remote server, select number 1 and enter the VLAN ID*.

  • Page 122: Troubleshooting Ip Telephones

    Section 2: DN records Registering Nortel 20XX IP telephones Troubleshooting IP telephones If the system is not properly configured, several messages can appear. Table 2 IP telephony display messages Message Description/Solution The system has run out of ports. This message will remain on the display until...

  • Page 123: Operation Issues

    One-way or no speech paths 7000. However, voice packets are exchanged using the default RTP ports 28000 through 28255 at the BCM50, and ports 51000 through 51200 at the IP telephones. If these ports are blocked by the firewall or NAT, you will experience one-way or no-way speech paths.
  • Page 124 “Global IP features” on page 223 Nortel IP telephones user cards: “IP Phone 2001 default buttons and descriptions”, “i2002 button and light descriptions”,“i2004 button and light descriptions” in the BCM50 IP Telephony Installatino and Configuration Guide. General feature user guide: “Telephone features”...

  • Page 125: Configuring Telephones: Ip Telephones

    There are several models of i-series telephones, and each telephone has a different number of programmable buttons. Refer to the Nortel i-series telephone user cards for details. Tasks: Set up IP telephones: Determine the programming for individual IP telephones. Refer to “IP telephone DN record...

  • Page 126: Ip Telephone Dn Record Overview

    Section 2: DN records Configuring telephones: IP telephones IP telephone DN record overview Configuring an IP telephone DN record On each panel on the DNs list, add or modify settings to customize the telephone operations. See also: Labels and IP list Table 1 Line Configuration Affected field Setting...
  • Page 127 At least one “Configuring Capabilities & Preferences” on page 78 Handsfree Auto “Configuring telephone capabilities” on page 79 Dialing Options Auto “Configuring preferences” on page 82 All other settings are variable, based on your system requirements. BCM50 Device Configuration Guide...
  • Page 128 Section 2: DN records Configuring telephones: IP telephones N0027146 [Publish Date]...

  • Page 129: Setting Up Central Answering Positions

    Click on the navigation tree heading to access general information about user management. CAPs become enhanced CAPs (eCAPs) when you identify the telephone DN under the CAP/KIM assignment. You can configure a maximum of 12 CAPs as eCAPs on the system. BCM50 Device Configuration Guide...

  • Page 130: Configuring Cap Assignments (Ecaps)

    Section 2: DN records Setting up Central Answering Positions All CAPs can be programmed with quick dial numbers that allow the person at this station to monitor and answer call traffic into the group. If you program the CAP to be an eCAP, lines, hunt group appearances, and multiple target line appearances can also be moved to the module.
  • Page 131 Also, if you move an eKIM from one 7316E to another, programming will not follow. If you move an OKIM from one 7316E to another, the KIM will retain memory button programming. BCM50 Device Configuration Guide...

  • Page 132: Programming Cap/Kim Buttons

    Section 2: DN records Setting up Central Answering Positions • Legacy equipment notes: A SAPS is required for 7324 digital phones that have one or more CAP modules attached. Programming CAP/KIM buttons Designating features or autodial numbers to the eKIM buttons can be performed using the CAP/KIM Button Programming screen.

  • Page 133: Installing Nortel Ip Telephones

    BCM50, if the system resources support the deployment. The Nortel Networks IP telephones (20XX) can be registered to the network by the end user or by the administrator. If the end user is configuring the telephone, the administrator must provide the user with the required parameters.
  • Page 134 Connecting the 20XX IP telephones Follow these steps to connect a Nortel 20XX IP telephone: Connect one end of the handset cord to the handset jack on the telephone base. Connect the other end of the handset cord to the handset.

  • Page 135: T24 Key Indicator Module (Kim) Installation Card

    T24 Key Indicator Module (KIM) Installation Card The T24 Key Indicator Module (KIM) is an add-on device which provides 24 extra memory or line buttons for the T7316E telephone. Up to nine KIMs can be connected to a T7316E telephone. A Station Auxiliary Power Supply (SAPS) is required for T7316E telephones that have five to nine KIMs attached.

  • Page 136: T24 Kim Initialization

    KIM, as shown in buttons on the KIM, as shown in the the illustration. illustration. (buttons: 05, 12, 17 and 24). (buttons: 01, 12, 13 and 24) 1-800-4 NORTEL www.nortelnetworks.com TP PART NUMBER+version N0027146 [Publish Date] Printed in Canada...
  • Page 137 4 When the KIM coldstart is completed, the T7316E telephone 4 When the KIM coldstart is completed, the T7316E telephone display automatically returns to the time and date. display automatically returns to the time and date. BCM50 Device Configuration Guide...
  • Page 138 Section 2: DN records N0027146 [Publish Date]...

  • Page 139: Default Memory Button Programming For Telephones

    Line and intercom buttons assigned by default templates can be changed in programming. handsfree and answer DN buttons are not assigned by default. When these features are programmed, however, they are automatically assigned to specific buttons. BCM50 Device Configuration Guide...
  • Page 140 Section 2: DN records Default memory button programming for telephones • Telephones can have a maximum of eight intercom buttons. When Answer DNs are assigned, they appear above the handsfree button, if there is one, at the bottom right-hand corner on the telephone.

  • Page 141: 7316E Digital Phone Button Defaults

    Table 1 7316E digital phone upper button defaults 7316E digital phone upper button defaults Btn # Btn # Blank Contrast (DID only) Sys Park Show time Send Message Blank Speed dial Blank BCM50 Device Configuration Guide...

  • Page 142: Table 43 7316E Digital Phone Lower Button Defaults

    Section 2: DN records Default memory button programming for telephones Figure 1 7316E digital phone lower button mapping Table 2 7316E digital phone lower button defaults 7316E lower button defaults Btn # PBX Btn # PBX/DID Sys Park Target line Call Timer Saved No.

  • Page 143: 7316 Digital Phone Button Defaults

    7316 upper buttons (PBX and DID) default button settings Btn # Btn # Autodial to 227 Autodial to 231 Autodial to 228 Autodial to 232 Autodial to 229 Autodial to 239 Autodial to 230 Autodial to 240 BCM50 Device Configuration Guide...

  • Page 144: 7208 Digital Phone Button Defaults

    Section 2: DN records Default memory button programming for telephones Figure 3 7316 digital phone button assignment Table 3 7316 digital phone lower button defaults 7316 lower button defaults Btn # PBX Btn # Autodial 221 Autodial to 224 Autodial 222 Autodial to 225 Autodial 223 Autodial to 226...

  • Page 145: Model 7100 Digital Phone Button Defaults

    * Only available in limited markets. Table 5 7000 digital phone button defaults 7000 button defaults Btn # Last Number Redial Call Forward Transfer Conference/Transfer BCM50 Device Configuration Guide...

  • Page 146: 7406 Digital Phone Button Defaults

    Section 2: DN records Default memory button programming for telephones 7406 digital phone button defaults Figure 6 7406 digital phone button defaults The 7406 cordless handset is based on the 7316 digital phone button numbering. However, the 7406 handset only has six memory buttons.

  • Page 147: Ip Telephone Button Defaults

    Figure 7 2004/2050 default button programming Table 7 2004 button defaults 2004 default button assignment Btn # Call Forward Line XXX Conference/Transfer Last # Redial Page - General Intercom Intercom Blank Voice mail login Express Messaging Service menu Blank Blank BCM50 Device Configuration Guide...

  • Page 148: Table 49 2002 Button Defaults

    Section 2: DN records Default memory button programming for telephones IP telephone 2002 button defaults The 2002 has four memory buttons beside a display that provides soft labels for the buttons. This telephone also has five other programmable buttons with no display. Figure 8 2002 default button assignment Table 8 2002 button defaults 2002 default button mapping...
  • Page 149 DNs or SWCA controls. • There are only two directional buttons (Up and Down) on this telephone. These buttons allow you to scroll through the Features list, which is access through the Services button or by entering FEATURE *900. BCM50 Device Configuration Guide...
  • Page 150 Section 2: DN records Default memory button programming for telephones N0027146 [Publish Date]...
  • Page 151 Global IP features (page 223) • System features and feature codes (page 255) • Setting up auxiliary features (page 233) • Feature configuration: Answering calls (page 157) • Relocating telephones (page 235) • Defining region-based defaults (page 231) BCM50 Device Configuration Guide...
  • Page 152 Section 1: Features N0027146 [Publish Date]...

  • Page 153: Telephony Features

    • “Relocating telephones” on page 235 Features to set up telephone set features These codes allow you to adjust features on how your telephone set works. These features are only available to digital and IP telephones. BCM50 Device Configuration Guide...

  • Page 154: Contrast Adjustment

    Section 3: Features Telephony features Contrast adjustment Adjust the contrast on the telephone through the system: DN record//cap and user pref//user pref//contrast Adjust the contrast using the telset interface: Terminals and Sets//User prefrnces//contrast Adjust the contrast of your display at the telephone. Press FEATURE *7.

  • Page 155: Language Choice

    (Telephony//DN record//restrictions//Set lock) Receiver volume • System setting: determine if the handset/headset volume returns to a volume level set by the system or to the volume set by the user. Telephony//Global Settings//Feature Settings//Receiver volume BCM50 Device Configuration Guide...

  • Page 156: Programming Distinctive Ringing

    Section 3: Features Telephony features • At the telephone: Use the rocker switch under the dial pad to change the sound levels through your handset. This also changes the volume levels during handsfree calls. Programming note: Handsfree speaker volume returns to the default value set at the telephone after each call ends.

  • Page 157: Feature Configuration: Answering Calls

    There are three ways you can choose to answer a call that rings at your telephone. You can: • pick up the receiver • press the handsfree button and speak through the external speaker. Note: This feature is not available on all telephones. Refer to “Configuring handsfree and handsfree answerback” on page 158. BCM50 Device Configuration Guide...

  • Page 158: Configuring Handsfree And Handsfree Answerback

    Section 3: Features Feature configuration: Answering calls • answer through a headset. Note: This feature is not available on all telephones. Calls may also have special ring tones, depending on distinctive ring values for the lines and the telephone. Refer to “Programming distinctive ringing”...

  • Page 159: Call Queuing

    Under Telephony//DN record, select the DN record for the telephone for which you want to enable/disable Pickup Group. Click the Capabilities & Preferences tab. In the bottom frame, click on the Capabilities tab. In the Pickup Group field, choose a group number. BCM50 Device Configuration Guide...
  • Page 160 Section 3: Features Feature configuration: Answering calls Using the feature Enter FEATURE 75 and the external call that has been ringing the longest will connect. Trunk Answer This feature is only active when a ringing service schedule is running. It allows a user to answer a ringing call in any area in the system from any telephone in the system.

  • Page 161: Answer Dns

    Under Telephony//DN records, choose the DN record for the telephone where you want to add Answer DNs. In the bottom frame, click the Answer DNs tab. Use Add to enter a valid DN and indicate how the call alerts at the telephone. Click OK to save the record. BCM50 Device Configuration Guide...

  • Page 162: Configuring Privacy

    Section 3: Features Feature configuration: Answering calls Answering a call coming to an Answer DN The Answer DN button presents an incoming call as a flashing indicator. To answer the call, pick up the handset, use handsfree or headset, and press the button beside the indicator.
  • Page 163 Ensure that target lines are programmed to route the unanswered call correctly. Under Telephony//DN record, select the DN record for the telephone for which you want to reroute second calls. Click the Capabilities & Preferences tab. BCM50 Device Configuration Guide...

  • Page 164: Turn Privacy On Or Off

    Section 3: Features Feature configuration: Answering calls In the bottom frame, click on the Capabilities tab. Beside DND on busy, indicate Y. Turn Privacy on or off When you have lines assigned to more than one telephone, anyone with the line appearance can take a call, or join a call in progress.

  • Page 165: Intrusion Controls

    After you answer a call, you may want to transfer the call, look up some information, or answer another call. You can use the Hold feature to park the call on your telephone for a period of time. This section includes the following information: • “Using Hold” on page 166 BCM50 Device Configuration Guide...

  • Page 166: Using Hold

    Section 3: Features Feature configuration: Answering calls • “Hold automatically (Auto Hold)” on page 166 • “Hold a call exclusively” on page 167 Using Hold Put a call on hold by pressing HOLD. If you have system wide call appearance (SWCA) keys defined, this might also park the call on a SWCA key and allow others who have the same SWCA keys defined to pick up the call.

  • Page 167: Hold A Call Exclusively

    “Line redirection” on page 169 • “Call forward (unanswered) calls” on page 170 • “Camp-on” on page 172 • “Call Park” on page 173 • “Callback” on page 174 • “Sharing calls by parking on SWCA buttons” on page 174 BCM50 Device Configuration Guide...

  • Page 168: Transfer (Answered) Calls

    Section 3: Features Feature configuration: Answering calls Transfer (answered) calls When you answer a call, you can transfer the call either to a telephone within the system, or to a telephone external to the system, such as a receptionist on another system in a private network. Note: You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.

  • Page 169: Transfer (Unanswered) Calls

    You can cause a short ring to occur when a line is redirected using FEATURE 84. This is set for each telephone. Under Telephony//DN record, select the DN record for the telephone for which you want to create a redirect tone. Click the Capabilities & Preferences tab. BCM50 Device Configuration Guide...

  • Page 170: Call Forward (Unanswered) Calls

    Section 3: Features Feature configuration: Answering calls In the bottom frame, click on the Capabilities tab. Beside Redirect ring, type Y. Redirecting lines at the telephone: Enter FEATURE 84. Enter the external telephone number where you want the call to transfer. Cancel feature: FEATURE #84 Note: Model 7000, 7100 telephones and 2001 IP telephones do not support this feature.
  • Page 171 Enter the dial string for where you want your calls transferred. Cancel feature: FEATURE #4 Blocking programming at the telephone: You can block the user from using call forward for all calls by setting the Set Lock restrictions for the telephone to complete restriction. BCM50 Device Configuration Guide...

  • Page 172: Camp-On

    Section 3: Features Feature configuration: Answering calls Camp-on Use this feature to reroute an answered call to another telephone, and park the call at that telephone if all the lines to that telephone are currently busy. The target telephone displays a message, indicating a camped call, and a tone occurs.

  • Page 173: Call Park

    On any system telephone, press an intercom button Dial the retrieval code. (*X01-X024) On the model 7000, 7100 telephones and the 2001 IP telephones, lift the handset and dial the retrieval code *X25. *X is the assigned access code. BCM50 Device Configuration Guide...

  • Page 174: Callback

    System wide call appearance (SWCA) keys allow you to control call park and retrieval features on any type of line, across the local system. These features expand the BCM50 call park and call retrieve features by providing visual indications of the status of any call parked on a SWCA button that has indicators.

  • Page 175: Call Information

    SWCA calls. Using the SWCA Refer to About System Wide Call Appearance (SWCA) keys features guide. Call information You can view, or track, call information using these features: • “Malicious Caller ID (MCID)” on page 177 BCM50 Device Configuration Guide...

  • Page 176: Call Display Information

    Section 3: Features Feature configuration: Answering calls • “Call log” on page 177 Call Display Information If the telephone is programmed to allow CLID, the telephone displays the name, number or line name of a ringing or active call. If the call was redirected, redirection information can also be viewed.

  • Page 177: Malicious Caller Id (Mcid)

    To reset call log space, follow these steps: Click the keys beside Services, Telephony services, General settings, Feature settings. Click on Call log space. On the menu at the top, click Configuration. Click Reset logs. A dialog box appears. BCM50 Device Configuration Guide...

  • Page 178: Table 50 Call Log Options

    Section 3: Features Feature configuration: Answering calls Table 50 explains the type of content for the two fields in the dialog box. Table 1 Call log options Attribute Value Description Space per log <three digits> Type a three-digit number, for example, 020, to give each set 20 spaces.

  • Page 179: Logit

    Ensure that you have autodumping (FEATURE 815) enabled on any telephones that have call logging active, otherwise, the logs fill up and subsequent calls do not get logged. Logit Store caller information for your current call in your Call Log. Activate feature: FEATURE 813 BCM50 Device Configuration Guide...
  • Page 180 Section 3: Features Feature configuration: Answering calls N0027146 [Publish Date]...

  • Page 181: Using Telephones For Special Features

    Setting up the hotline for analog telephones (refer to) See also: • “Line Access - Line Assignment tab” on page 96 • “Assigning a pause for external dialing for data devices” on page 70 (analog devices) BCM50 Device Configuration Guide...

  • Page 182: Control Telephone

    “Creating ring groups” on page 43 • “Restrictions main tab” on page 113 (telephones) • “Restrictions (Line & Remote)” in the BCM50 Networking Configuration Guide • “Destination codes” in the BCM50 Networking Configuration Guide Using the control telephone • Show active schedules: Enter FEATURE 870.

  • Page 183: Supervisor Telephone For Silent Monitoring

    Display prompts on the supervisor telephone allows the supervisor to unmute or move from user to user. Setting up Silent Monitoring Where: Configuration//Telephony//Global Settings//Advanced Feature Settings Monitoring mode: SM sets: SM password: Security Note: Change the password regularly. BCM50 Device Configuration Guide...

  • Page 184: Hospitality Services Telephones

    Section 3: Features Using telephones for special features Assigning a supervisor telephone A maximum of 30 two-line display telephones can be configured as supervisor telephones for monitoring. Where: DN record//capabilities Using the feature: Refer to “Monitoring individual calls” on page Hospitality services telephones This feature allows small to medium service facilities to provide customer telephone service, as well as administration services through a telephone interface.

  • Page 185: Central Answering Point Overview

    Using telephones for special features Section 3: Features Central Answering point overview Setting up Auto Attendant Auto Attendant runs from a separate client application. Refer to the CallPilot Auto Attendant documentation for information about setting up this feature. BCM50 Device Configuration Guide...

  • Page 186: Prime Telephone

    Section 3: Features Using telephones for special features Prime telephone The prime telephone, which is defined for each line, receives unanswered calls when call forward when the line cannot deposit the call at the intended telephone. Programming lines//prime telephone Also refer to “Transfer (unanswered) calls”...
  • Page 187 30 messages to other system telephones. • answer external calls on up to 112 lines on a KIM (120 lines on a legacy CAP), and extend calls to other BCM50 telephones • provide extra memory buttons for the 7316E digital phones Telephones with KIMs that are not configured in system programming allow only memory button programming on the modules.

  • Page 188: Hunt Groups

    “Hunt Group members and lines” on page 53 provides details about setting up hunt groups and hunt group features. The operation of some features varies if the BCM50 telephone is part of a Hunt group. Table 51 shows the affected features.

  • Page 189: Ringing Groups

    For using information about using schedules, refer to “Using the control telephone” on page 182. Setting up Call Center Call Center is run from a separate client. Refer to the Call Center documentation for information about setting up this feature. BCM50 Device Configuration Guide...
  • Page 190 Section 3: Features Using telephones for special features N0027146 [Publish Date]...

  • Page 191: Display Prompts And Messages

    Prompts are listed alphabetically and in the following categories: • “Common display prompts” on page 192 • “Viewing active services” on page 205 • “Call log prompts” on page 205 BCM50 Device Configuration Guide...

  • Page 192: Common Display Prompts

    Section 3: Features Display prompts and messages Common display prompts These prompts can appear during general call features: Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Double SS symbols indicate a long distance call.
  • Page 193 This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pickup group, and you try to pick up that call. BCM50 Device Configuration Guide...
  • Page 194 Section 3: Features Display prompts and messages Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Call park: The person you were talking to has parked your call. You cannot Already parked park the same call.
  • Page 195 Feature button: Enter the feature code, or press or QUIT to end programming or CLEAR to clear the numbers entered. The system accepts QUIT CLEAR the entry when you enter a valid feature code. BCM50 Device Configuration Guide...
  • Page 196 Section 3: Features Display prompts and messages Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number FEATURE Feature button: Press and enter the feature code you want to Feature code: assign to the button.
  • Page 197 Transfer: The external caller you were transferring hung up before the Line XXX hung up transfer was complete. Camp-on: A call you camped has come back to you, but the caller hung up before you can reconnect. BCM50 Device Configuration Guide...
  • Page 198 Section 3: Features Display prompts and messages Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Message: You are viewing your message list. The display shows the LXXX:LINENAMVMsg number and name of the line used for your message.
  • Page 199 Saved number redial: You have tried to save the number of an incoming call. No number saved You can only save numbers that you have dialed. BCM50 Device Configuration Guide...
  • Page 200 – Do Not Disturb is on – Voice Call Deny is on – it is not a BCM50 telephone – Your call continues as a normal ringing call. You tried to use a feature that is currently not available from your system.
  • Page 201 Call park: All available retrieval codes are in use. Transfer the call or take a Parking full message instead. SWCA: No park resources, out of the 27 that are available on the BCM50, are free. Wait for one to become free, and then try again. FEATURE Call park: Record the code shown (n01-n25).
  • Page 202 Section 3: Features Display prompts and messages Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Auto dial: Press the memory button you want to program. Press a button FEATURE QUIT...
  • Page 203 Message: You are at the beginning of your list of messages. Press NEXT to Start of list move through your messages. NEXT Transfer: Complete the transfer in progress before you access a new Still in trnsfer feature, answer another call or select an outgoing line. CANCL RETRY BCM50 Device Configuration Guide...
  • Page 204 Section 3: Features Display prompts and messages Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Silent monitor: The DN you entered belongs to another Supervisor. You Supervisor cannot monitor SM supervisor telephones.

  • Page 205: Viewing Active Services

    Table 2 Call log prompts: Display prompt Description of error or action The caller's name is not available. 1:Unknown name The caller’s number is not available. 1:Unknown number The colon indicates a new item. 12:KATE SMITH NEXT ERASE MORE BCM50 Device Configuration Guide...

  • Page 206: Report And Record Alarm Codes

    Call Log. Report and record alarm codes An alarm telephone display shows BCM50 system alarm codes when they occur. The installer assigns alarms to digital phones with two-line displays. If an alarm message appears on the alarm telephone display it shows an Alarm number and a Time: Record the alarm number and time.
  • Page 207 Display prompts and messages Section 3: Features Call your customer service representative and report the alarm code. BCM50 Device Configuration Guide...
  • Page 208 Section 3: Features Display prompts and messages N0027146 [Publish Date]...

  • Page 209: Feature Configuration: Making Calls

    Under Telephony//DN record, select the DN record for the telephone for which you want to restrict trunk answer. Click the Restrictions tab. Click the Set restrictions tab in the bottom frame. Beside the appropriate schedule, enter the filter that creates complete restriction. BCM50 Device Configuration Guide...

  • Page 210: Protecting Outgoing Call Privacy

    For details about setting up ONN blocking on the system and for telephones, refer to “Programming outgoing CLID” in the BCM50 Networking Configuration Guide Activate feature: FEATURE 819 Cancel feature: FEATURE #819 Deal with a busy signal on an internal call When the internal number you dialed is busy, here are some features you can choose to use: •...

  • Page 211: Ring Again

    The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages. To keep a record of external voice mail messages, you must have access to BCM50 Voice Messaging service with visual message waiting indication and a BCM50 digital telephone.

  • Page 212: Paging

    Section 3: Features Feature configuration: Making calls User messaging codes: • Send message FEATURE 1 (Cancel using FEATURE #1) • View and reply to message FEATURE 65 • Cancel Message Waiting FEATURE #65 • Log into mailbox to leave message (FEATURE 980) •...
  • Page 213 If the Page feature is enabled, telephones with active calls that receive internal pages will have the active call put on hold for the duration of the page. When the page message is finished, the active call will be removed from hold. Configuration//Telephony//Global Settings//Sets//All DNs BCM50 Device Configuration Guide...

  • Page 214: Making Announcements To Individuals (Voice Call)

    Section 3: Features Feature configuration: Making calls Business Series Terminals note: If the active call is on mute when the page comes in, it will not be returned to mute when the call comes off hold. Making a page announcement Internal page: Make a page announcement to all, or to a specific group of telephones, through the telephone speakers.

  • Page 215: Create A Conference Call

    Make or answer the second call. After the second call is connected, press FEATURE 3 Press the line or intercom button of the first held call (not required on the 7100 digital phones). Press RLS to end the conference call. BCM50 Device Configuration Guide...
  • Page 216 Privacy. Press FEATURE 83. b Tell the other person to press the line button and join your conversation. Note: Only two BCM50 telephones and the external caller can take part in this kind of conference. N0027146 [Publish Date]...

  • Page 217: Dialing Shortcuts

    If the number you want to dial was the last number dialed from your telephone, use this feature to redial the external number. Allowing the feature You allow last number redial for each telephone through the restriction programming. DN records//restrictions//last number redial BCM50 Device Configuration Guide...

  • Page 218: Saved Number Redial

    Section 3: Features Feature configuration: Making calls Using the feature Press FEATURE 5. Note: This feature records a maximum of 24 digits. Saved Number Redial Use this feature to save a number from an existing call or from an autodial button so that you can call the number later.

  • Page 219: Autodial

    220. Speed dialing BCM50 provides two types of speed dialing: • System Speed Dial programming allows you to assign two or three-digit speed dial codes to the external numbers called most often. You can set the system to have 01 to 70 codes or 001 to 255 codes.

  • Page 220: Programming Memory Buttons

    Section 3: Features Feature configuration: Making calls Programming user speed dials at the telephone Enter FEATURE *4. Enter a two-digit code from 71 to 94. Specify the external line by pressing a line button, a line pool button, or the intercom button. (If you do not specify the external line, the system automatically chooses a line for the call.) Dial the telephone number you want to program (up to 24 digits).
  • Page 221 Note that you can use special alphabetical designators for the following features when you are entering these features as part of a dial string within the Element Manager for: • hotline external number • call forward to external numbers • system and user speed dial numbers BCM50 Device Configuration Guide...

  • Page 222: Table 54 External Call Codes And Definitions

    Section 3: Features Feature configuration: Making calls • telephone and CAP button external number (auto dial) • lines: Redirect to: • routing dial string • ONN block for Tone and BRI • voice message center number Table 1 External call codes and definitions Link Generate a Link signal to access a PBX or other host exchange.

  • Page 223: Global Ip Features

    “Hot desking IP telephone configurations” on page 420 “Configuring a new time zone on a remote IP telephone” on page 423 “Download firmware to a Nortel 20XX IP telephone” on page Click on the navigation tree heading to access general information about Ring Group management.

  • Page 224: Table 1 Feature List Tab Fields Description

    Global IP features Section 3: Features Figure 1 Feature List tab fields Table 1 Feature List tab fields description Attribute Value Description Seq # <read only> This is a list number, only. Feature <alphanumeric> Label for the feature code. Name Feature Code <alphanumeric>...

  • Page 225: Ip Telephone Feature Display Labels

    The default labels are mainly messaging and call attendant features. You can change any other feature label by adding to this list, or by deleting any of the default settings and inserting new codes and labels. Where: Element Manager, Telephony//Global Settings//IP Terminal Settings//Key Labels BCM50 Networking Configuration Guide...

  • Page 226: Defining A Key Label

    Global IP features Section 3: Features Figure 2 IP telephones Key Labels Table 2 describes the headings on the table. Table 2 Ringing group schedule line values Attribute Value Description This is the system number that identifies a label. Feature Code <Feature code>...

  • Page 227: Hot Desking Ip Telephone Configurations

    Adding a headset to the target telephone after hot desking is enabled does not correct the situation. To enable headset function in this situation, you need to cancel hot desking, plug a headset into the target telephone, and then re-establish hot desking. BCM50 Networking Configuration Guide...

  • Page 228: Using The Hot Desking Feature

    Global IP features Section 3: Features • If the target telephone has a headset, but the originating telephone does not, once hot desking is activated the headset on the target telephone will no longer work. To correct this situation, you need to cancel hot desking, plug a headset into the originating telephone, then re-establish hot desking at the target telephone.
  • Page 229 Note: If the originating telephone does not allow hot desking, a Not allowed prompt displays. This prompt also occurs if the originating telephone is on a call when the diversion command is issued. Enter the password of the diverted telephone. BCM50 Networking Configuration Guide...

  • Page 230: Configuring A New Time Zone On A Remote Ip Telephone

    Global IP features Section 3: Features The buttons on your telephone will mimic the buttons configured on the diverted set. The diverted telephone indicates that it has been diverted, and it cannot be used until hot desking is cancelled. Cancelling hot desking You can cancel hot desking from either telephone.

  • Page 231: Download Firmware To A Nortel 20Xx Ip Telephone

    Alberta, Canada and the system is located in the business headquarters in Saskatchewan. Download firmware to a Nortel 20XX IP telephone Firmware is the software stored in the telephone. When the system is upgraded with a new IP telephone firmware load, this firmware load automatically downloads into the IP telephones when they next connect to the system.
  • Page 232 Global IP features Section 3: Features N0016866...

  • Page 233: Setting Up Auxiliary Features

    A music source or an auxiliary ringer can be connected to the system hardware. In programming, you need to define how these features will be accessed and used. Refer to: • “Background music” on page 234 • “Auxiliary ringer” on page 234 • “BST Doorphone” on page 234 BCM50 Device Configuration Guide...

  • Page 234: Background Music

    Section 3: Features Setting up auxiliary features Background music If there is an external music source connected to your system or if you have the IP music feature set up to use internet-based music distributors or download music clips onto your system, you can listen to music through the speaker on the telephone (FEATURE 86), or you can allow the music to be heard by callers who have been put on hold.

  • Page 235: Relocating Telephones

    • “Moving IP telephones” on page 237 • “User card list” on page 238 provides a list of the user cards that provide information about using individual types of telephones and the features they can access. BCM50 Device Configuration Guide...

  • Page 236: Moving Digital Telephones

    Section 3: Features Relocating telephones Moving digital telephones You can move a telephone to a new location within the system without losing its programmed settings. Set relocation (automatic telephone relocation) must be enabled in system programming. This makes the internal numbers, autodial settings, and personal speed dial codes remain with the telephone when it is unplugged.

  • Page 237: Moving Ip Telephones

    Moving IP telephones IP telephones retain their DN when they are moved to a new location on the same subnet. The following instructions apply to Nortel IP telephones. Moving IP telephones and retaining the DN To move an IP telephone without changing the DN:...

  • Page 238: User Card List

    Section 3: Features Relocating telephones Moving telephones and changing the DN To move a Nortel IP telephone and change the DN: Deregister the DN. Disconnect the network connection and the power connection from the telephone. Reinstall the phone at the new location and reconfigure the telephone.

  • Page 239: Defining Region-Based Defaults

    “FEM(no longer supported)-trunk module combinations by region” on page 244 • “PRI line protocol support, by region” on page 245 • “Supported ISDN line services” on page 246 • “Defining time zones by country and language” on page 247 BCM50 Device Configuration Guide...

  • Page 240: Core Software And Regions

    Section 3: Features Defining region-based defaults • “System feature defaults” on page 247 • “Dialing plan defaults” on page 250 Core software and regions Each Region setting requires a specific core software to perform correctly. Table 55 shows the core software available. Table 1 Core software, defined by region and carrier profile Core Software T1 CT2 Plus...

  • Page 241: Table 57 South/Central America Language Breakout

    St. Lucia Argentina El Salvador Bermuda St. Maarten Bolivia Honduras Curacao Suriname Chile Ecuador Trinidad Turks & Columbia Paraguay Anguilla Caicos Costa Rica Antigua St. Vincent Guatemala Barbados St. Thomas Mexico Dominica Cayman Nicaragua Grenada Islands Belize BCM50 Device Configuration Guide...

  • Page 242: Caller Id Displays

    Section 3: Features Defining region-based defaults Caller ID displays The North American region supports the following format: 5554775 (613) All other regions display the numbers in a continuous string of a maximum of 14 characters: 6135554775 Companding Law by region Table 58 shows the companding law used for each region.

  • Page 243: Media Bay Module Availability By Region

    Table 5 Module availability, by profile Region ASM+ 4X16 GATM Australia Brazil Caribbean CALA Denmark France Germany Global Holland Hong Kong Italy North American Norway Spain Sweden Switzerland Taiwan United Kingdom BCM50 Device Configuration Guide...

  • Page 244: Fem(No Longer Supported)-Trunk Module Combinations By Region

    Section 3: Features Defining region-based defaults FEM(no longer supported)-trunk module combinations by region Trunk Modules may be connected to the BCM50 system using the Fiber Expansion Module (FEM). Table 60 provides a cross-reference between regions and the Trunk Modules you can connect to the FEM.

  • Page 245: Pri Line Protocol Support, By Region

    DPNSS 300 239 MCDN ETSI QSIG 300 239 ISDN ETSI 300 102 United Kingdom ETSI QSIG 300 ISDN ETSI 300 DASS2 239, ISDN ETSI DPNSS 300 403 MCDN ETSI QSIG 300 239 ISDN ETSI 300 403 BCM50 Device Configuration Guide...

  • Page 246: Supported Isdn Line Services

    Section 3: Features Defining region-based defaults Supported ISDN line services Table 62 shows the ISDN private network services that are supported by the BCM50. Table 8 ISDN line services MCDN over PRI (SL-1) DPNSS DASS2 ETSI QSIG Basic Call Basic Call...

  • Page 247: Defining Time Zones By Country And Language

    Defining time zones by country and language Time zones are based on the actual time zone where the BCM50 base unit is located. The Time Zone dropdown list on the initialization screen, allows you to be very specific in choosing a compatible time zone.
  • Page 248 Section 3: Features Defining region-based defaults Table 11 Region defaults (Continued) Functionality Attribute North American Global United Kingdom Pause time Interdigit time 80 msec 80 msec 100 msec Conference tone disabled disabled enabled Call Back Kill time 180 sec 180 sec 360 sec PCM Companding mu-law...
  • Page 249 UTAM enabled disabled disabled Portable credits defined in the application (max) Release reason Release text none none detail Release code disabled disabled disabled Display duration 3 sec 3 sec 3 sec Overlap Receiving disabled enabled disabled BCM50 Device Configuration Guide...

  • Page 250: Dialing Plan Defaults

    Section 3: Features Defining region-based defaults Table 11 Region defaults (Continued) Functionality Attribute North American Global United Kingdom Local Number length for ISDN overlap receiving Tandem alerting disabled disabled disabled TON/NPI national/E.164 national/E.164 unknown/unknown National number length national number prepend Provide tone on PRI enabled disabled...

  • Page 251: Bri And Pri Line Types

    This is a type of T1 line. This type of line is used on systems where the service provider supports disconnect supervision for the digital loop start trunks. These trunks provide remote access to the BCM50 from the public network. This trunk must have disconnect supervision to allow the trunk to be set to auto-answer, which provides the remote access portal.
  • Page 252 DPNSS allows a local node, acting as a terminating node, to communicate with other PBXs over the network using E1 lines. For example, corporate offices separated geographically can be linked over DPNSS lines to other BCM50 systems, bypassing the restrictions of the PSTNs to which they may be connected.

  • Page 253: Callpilot Regions

    Section 3: Features CallPilot regions The CallPilot portion of the BCM50 application also has a region setting that defines some call-management-related system defaults. The CallPilot region is specified at system initialization and start up when you run the Quick Start Wizard.
  • Page 254 Section 3: Features Defining region-based defaults • Operator Revert key • Touch Tone Gateway disabled • Maximum CLID entry • Maximum network length 16 Table 69 lists the feature default settings that differ among the CallPilot regions. Table 15 CallPilot feature default anomalies Regions Mail box Alternate...

  • Page 255: System Features And Feature Codes

    Section 3: Features System features and feature codes This section contains two lists: • “BCM50 feature codes” on page 256 which contains a complete list of the feature codes that can be accessed from digital and IP telephones. • “Button programming features” on page 260 which contains a list of the features that are programmable under the DN record Button Programming heading.

  • Page 256: Bcm50 Feature Codes

    Section 3: Features System features and feature codes BCM50 feature codes This section provides a quick reference for BCM50 features available by pressing the FEATURE button on M-series telephones, Business Series Terminals (BST T-series), and IP telephones. Table 70 provides feature names sorted in alphabetical order and numerically, by feature code.
  • Page 257 Call Log options Memory buttons - Program Do not Disturb Messages - Send Do not Disturb - Cancel Messages - Cancel Send Call Log password Messages - View Background Music Name and number blocking Background Music - Cancel BCM50 Device Configuration Guide...
  • Page 258 Section 3: Features System features and feature codes Table 1 Features sorted by feature name and by activation code (Continued) Sorted by feature name Sorted by activation code Feature name FEATURE FEATURE Description <code> <code> Name and number blocking - Cancel #819 Voice Call Deny Page...
  • Page 259 Voice Mail Interrupt Voice Mail Interrupt Voice Mail direct Voice Mail login Record call Voice Mail Operator settings *999 IP Hot desking Wait for dial tone Notes Contact your System Administrator for the service control password. BCM50 Device Configuration Guide...

  • Page 260: Button Programming Features

    Section 3: Features System features and feature codes Button programming features This section describes the features available for Button Programming. (Services, Telephony Services, System DNs, Available DNs, DN<number>, User Preferences, Button Programming, Button ##). Note that some of these features need other system settings in order to work. •...
  • Page 261 Allows the user to insert a pause during a dialing sequence. Exclusive Hold Allows the user to put a call on hold at the current telephone. All appearances of the call on other telephones indicate the line is busy. BCM50 Device Configuration Guide...
  • Page 262 Section 3: Features System features and feature codes Table 2 Button Programming Feature settings (Continued) command Feature Description (FEATURE <code>) Trunk Answer Allows the user to answer a ringing call placed in a service mode. Call Queuing Allows the user to answer calls in order when several calls occur at once.
  • Page 263 Services key. *999 IP Hot Desking IP telephones only. Allows the user to access the hot desking feature. This feature allows calls to be diverted from one IP telephone to another. BCM50 Device Configuration Guide...
  • Page 264 Section 3: Features System features and feature codes N0027146 [Publish Date]...
  • Page 265 (908) 256, 263 agent login/log out, ACD (904) agent login-log out (904) alarm messages telephone, identify alarm codes, reporting alarm telephone reporting alarms Alarm time at telephone (875) cancel (#875) Hospitality Services admin set (877) BCM50 Device Configuration Guide...
  • Page 266 allow last number redial allow link allow redirect allow/disallow Embark switch, call forward allow saved number redial alpha tagging caller ID set Maximum CLI per line alternate language first (*502) second (*503) third (*504) analog lines voice message indicator analog telephones message reply enhancement receiving short tones answer DNs...
  • Page 267 (*1) internal (*2) overview automatic Call Log Hold automatic dial automatic dial, dialing options automatic for life of call, SWCA keys auxiliary ringer Directed Pickup hunt groups overview programming telephone programming auxiliary services background music BCM50 Device Configuration Guide...
  • Page 268 ringer background music at telephone (86) cancel (#86) on Hold on telephone (86) overview programming block calls DND on busy Do Not Disturb, overview privacy block IP telephone dialout blocking call, at telephone (819) blocking calls intrusion controls line types broadcast mode BST doorphone overview...
  • Page 269 Call information, current call (811) Call Log autobumping (815) automatic delete items at telephone (815) manual (813) manually activate (813) MCID (897) options options (*84) password (*85) space space, reallocating telephone using view (812) view information (812) BCM50 Device Configuration Guide...
  • Page 270 call log auto dumping display prompts feature codes overview Call Park parking a call (74) parking from a telephone (74) Call Pickup Directed Pickup Group Pickup Call Queuing at telephone (801) Call Queuing (801) call routing overflow routing call timer, see call duration (77) Call Transfer callback no answer...
  • Page 271 IP server parameters restart to review information Connecting to Server contrast adjust (7) programming contrast level, IP telephones control set see also, control telephone control telephone overview copy telephone settings copyright core software, regions password (68) BCM50 Device Configuration Guide...
  • Page 272 current call information (811) current time (803) customize, feature labels cycle park codes, park mode default 7100 buttons 7208 7316 buttons 7406 buttons button assignment Hunt group DN default buttons 2002 i2004 Default gateway, IP telephones defaults buttons delay Camp timeout host delay timer link timer Park timeout...
  • Page 273 Display Voice Mail DN (985) distinct ring hunt groups in use, telephone programming distribution modes, Hunt groups DND on busy hunt groups initiating (85) programming assigning line pool access auto-assign IP telephones button programming 109, 139 changing dialing restrictions BCM50 Device Configuration Guide...
  • Page 274 display voice mail DN (985) Hunt groups ISDN feature support user preferences, model Do Not Disturb activate (85) cancel (#85) initiating (85) on Busy overview doorphone overview, BST download firmware DPNSS lines, Embark switch duplicate system DNs CALA Euro Global ECAP restore issue Embark switch call forward...
  • Page 275 IP configuration note firmware downloading to IP telephones first display Force auto/spd dial over ic/conf force download Forward on busy DND on Busy forwarding calls Do Not Disturb on Busy Line Redirection BCM50 Device Configuration Guide...
  • Page 276 full set lock Fwd no answer delay Fwd no answer to Fwd on busy to gateway IP telephones General settings answer keys associate SWCA key to call background music conference tone delayed ring transfer directed pickup allow Force auto/spd dial over ic/conf Held reminder Hold identify alarm telephone...
  • Page 277 Broadcast mode distinct rings distribution modes DN, default value feature operation hunt delay timer if busy Linear mode monitoring mode moving members name queue time-out Rotary mode SM password SM sets hunt groups overflow constraints BCM50 Device Configuration Guide...
  • Page 278 programming overview SM supervision i2001 feature labels keep DN alive server parameters i2002 feature labels keep DN alive server parameters i2004 default button programming feature labels keep DN alive server parameters i2050 default button programming i2050 Software Phone keep DN alive server parameters incoming calls, tracking information...
  • Page 279 Registration disabled relocating restart to configure review configuration information router IP server parameters Set IP, viewing slow connection speech paths Troubleshooting troubleshooting prompts VLAN settings IP terminal status features list ISDN OLI as called number BCM50 Device Configuration Guide...
  • Page 280 terminal feature support Keep DN alive keep DN alive CAP station configuring as eKIM configuring buttons moving a set labels, telephones lamp, message indicator language alternate, first (*502) alternate, second (*503) alternate, third (*504) by region primary (*501) programming South and Central America user programming Last Number Redial activating (5)
  • Page 281 Loop avoiding redirection loops lunch schedule making calls common display prompts malicious call identification initiating (897) manual activate call log (813) for life of call, SWCA keys SWCA keys Maximum CLI per line MCDN intrusion controls BCM50 Device Configuration Guide...
  • Page 282 MCID overview MCID (897) 257, 263 media bay modules availability by regions members moving, Hunt group memory button activate programming (*3) autodial program defaults memory buttons programming at the telephone message overview reply message (65) message indicator analog message reply enhancement allow/disallow analog telephones message waiting...
  • Page 283 IP telephones no speech path, IP telephones number first display OLI as called number (ISDN) OLI number, private OLI number, public On hold (see hold) one button dialing (see Autodial) one-way speech path, IP telephones BCM50 Device Configuration Guide...
  • Page 284 cancel (#819) initiating (819) ONN blocking initiate at telephone (819) operator, voice mail (981) Originating Line Identification (OLI) and line pools overflow routing call routing routing service overflow, answer key settings overflow, hunt groups overrides profile defaults restrictions at telephone (68) page auto hold for incoming page combined (63)
  • Page 285 System DNs programming system features System Speed Dial programming telephones Call Pickup prompts, IP telephones, configuration Protect level, intrusion controls Published IP address IP telephones queue hunt groups time-out queue request (909) queue status, ACD (909) BCM50 Device Configuration Guide...
  • Page 286 queuing calls, initiating (801) reallocating log space receiver volume user programming receiving calls SWCA overview redial last number (5) saved number (67) 258, 261 redirect line, initiating redirection (84) redirect ring allow/disallow redirection loops, avoiding regions caller ID CallPilot companding law core software languages line protocol...
  • Page 287 (871) programming ring group ring groups trunk answer turning off (#871) turning on (871) Room condition HS admin set (878) room set (876) Room occupancy HS admin set (879) rotary mode router IP telephones routing BCM50 Device Configuration Guide...
  • Page 288 services Routing services turning off (#873) turning on (873) routing services turning on (873) routing table external autodial hotline user speed dial Run/Stop code (*9) S1 Action S1 IP S1 Port S1 RETRY Count S2 Action S2 IP S2 Port S2 RETRY Count Saved Number Redial (67) 258, 261...
  • Page 289 IP telephones SM password silent monitor SM sets silent monitor SM supervision South America, supported languages special features hospitality hunt groups silent monitor special telephones control telephone direct dial telephone hotline prime telephone speed dial activate (0) BCM50 Device Configuration Guide...
  • Page 290 activate feature (0) add/change (*4) Force auto-spd dial over ic/conf user programming standard dial 105, 154 static time (806) status service mode on telephone (870) supervision GASM disconnect supervision SWCA associate SWCA key to call auto hold control autohold button codes (*520 to *535) Include I/C calls when auto associating Include I/C calls when invoking by Hold invoke SWCA parking by hold...
  • Page 291 Include I/C calls when auto associating Include I/C calls when invoking by Hold intercom keys internal autodial intrusion controls Invoke SWCA parking by Hold keep DN alive language line pool access line/set restrictions link timer message indicator BCM50 Device Configuration Guide...
  • Page 292 page timeout timer page zone paging park timeout pickup group prime line priority call, allow/disallow Private OLI number Public OLI number receive short tones redirect ring relocating restriction scheduling restrictions ring type set lock Set log space telephone restrictions transfer callback timeout timer user preferences user programming access user speed dialing...
  • Page 293 (986) troubleshooting ECAP restore issue IP telephones trunk answer activating (800) 160, 259 at telephone (800) Directed Pickup ring groups ringing services unanswered by me, autologging unanswered calls prime telephone BCM50 Device Configuration Guide...
  • Page 294 user access, set lock User preferences configuring CAP/KIM buttons user preferences button features list programming user programming contrast language moving lines receiver volume ring volume user speed dials, programming using features call duration logit view call log (812) viewing active services (870) viewing active service, prompts Viking, 7406 telephone defaults VLAN...
  • Page 295 Wait for dial tone (804) 259, 262 wait for dial tone, external call feature BCM50 Device Configuration Guide...
  • Page 296 N0027146...

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