Nortel North American DMS-100 Instruction Manual page 448

2
At the link, including the router(s)
3
At the position
4
5
6
DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up
Trouble locating and clearing procedures (continued)
Clearing database access trouble
For the Nortel NTDA database, refer to Helmsman disk Directory One ,
HLM-5001-001. This disk contains the following documents that may be
helpful:
• Directory One System Troubleshooting Manual, 203-5001-503
• Directory One System Hardware Installation, 203-5001-201 (contains
procedures to validate operation of the database and link)
• Directory One Lite System Troubleshooting Manual, 203-5041-503
• LION Troubleshooting Guide, 203-3061-503
• NT DA Access IWS Installation and User Guide, 203-3171-300 (contains
the database IP address and references to router documents)
Check the connectivity between the position LAN and the database that
includes any associated routers. As necessary, use network analysis tools at
the database, routers, and, or, the position. For network tools for IWS
positions, refer to the IWS Base Platform Guide , 297-2251-010. An example
of a useful tool in this guide is the ping utility.
The Directory One System Troubleshooting Manual contains information on
the link and routers. The following are example items to check:
• The router(s) power is on.
• The router(s) software has not failed.
• The cabling has a problem.
At the position, verify that the database IP address is correct. For an IWS
position connected to an IWS NTDA database, use the NTDA MPX Setup
datafill utility. Refer to the IWS NTDA Application Guide , 297-2251-017. Note
that the NTDA MPX Setup tool name changed to NTDA Setup in IWS Rls08.
The database IP address may not be correct because the database address
changed.
At the position, verify that the default gateway address is correct. For an IWS
position, use the Wollongong Pathway PWSETUP tool. Refer to the IWS
Base Platform Guide , 297-2251-010, for information on using PWSETUP and
network communication settings. Note, the company name of Wollongong
changed to Attachmate, but the current documentation refers to Wollongong.
Also note in IWS Rls11, the Wollongong Pathway package is no longer used
for network communications. This change is because of the move from the
Windows 3.11 platform to either the Window 95 or Windows 98 platform.
Consider the results of troubleshooting.
If problem
found and corrected
not found and corrected
TOPS IWS Operator complaint
Do
step 7
step 8
1-427
(continued)