Tops Mpx Operator Complaint Audio/Headset Malfunction - Nortel North American DMS-100 Instruction Manual

1-540 Trouble locating and clearing procedures (continued)

TOPS MPX Operator complaint audio/headset malfunction

Application
Use this procedure to determine an audio fault or headset malfunction that an
operator reports.
Definition
An unsolicited operator complaint of audio trouble is a trouble report that an
operator submits after the operator experiences trouble with a terminal.
Common procedures
You must NOT go to common procedures unless the step-action procedures
direct you to.
The following common procedures support the removal and replacement of a
Traffic Operator Multipurpose Extended (TOPS MPX) position. When you
must replace a TOPS MPX position, perform the following procedures in the
order given.
1. Remove a TOPS MPX terminal from service.
2. Disconnect a TOPS MPX terminal.
3. Replace a TOPS MPX terminal.
4. Place a TOPS MPX terminal in service.
5. Install, reinstall, or change TOPS MPX software.
6. Save key, screen, status messages, command privileges, and option
7. Install key and option definitions.
8. Update TOPS MPX software.
Action
This procedure contains a summary flowchart and a list of steps. Use the
flowchart as an overview of the procedure. Follow the steps to perform the
procedure.
297-8021-544 Standard 14.02 May 2001
definitions.