Nortel North American DMS-100 Instruction Manual page 309

1-294 Trouble locating and clearing procedures (continued)
Returning a card or assembly in Canada
Returning a card or assembly in Canada
At your Current Location
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297-8021-544 Standard 14.02 May 2001
Put the card or assembly that you return into a protective bag for electrostatic
discharge (ESD).
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
• return authorization number from customer service
• NT product engineering code (PEC)
• serial number
• release number
• BCS software release used at the time of replacement
• if necessary, include peripheral module (PM) software load name
• description of the failure and action taken for repairs
• the code that describes the fault
• name of your company
• office identifier code
• your name
• site name
If you
need help to complete the return
label
do not need help to complete the
return label
Call the following number for help to complete the return label:
• days: 416-454-2808, or 1-800-668-5511
• evenings: 416-457-9555
Attach one copy of the return label for each item you return.
Keep the other copies of the label for your records.
Pack the card or assembly in a Northern Telecom shipping carton. Seal the
carton.
If a Northern Telecom carton
is available
is not available
(continued)
Do
step 3
step 4
Do
step 8
step 7