Nortel Business Communications Manager 2.5 Programming Manual

Telephone features programming

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Part No. P0937240 02

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Summary of Contents for Nortel Business Communications Manager 2.5

Page 1 Return to Menu Part No. P0937240 02 Business Communications Manager 2.5 Telephone Features Programming Guide...
Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks.
Page 3: Table Of Contents
Contents Contents Preface ............15 Before you begin .
Page 4 Contents Priority Call ............32 Answer calls at a prime telephone .
Page 5 Contents Chapter 4 Time-saving features ......... . . 49 Autodial .
Page 6 Contents Call Forward and voice mail ......... 65 Line Redirection .
Page 7 Contents Make a call using Call Log ........79 Create a password to your Call Log .
Page 8 Contents Make a call private ..........97 Handsfree and Mute .
Page 9 Contents Change Set Lock programming for a telephone ......107 Auxiliary ringer ............107 Turn the auxiliary ringer on or off .
Page 10 Contents Room condition ..........118 Room condition from a room set .
Page 11 Figures Figures Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones ... . . 20 Figure 2 Installing a T7316 telephone (North America) ..... 21 Figure 3 Mounting a T7316 telephone with a stand on the wall .
Page 12 Figures P0937240 02...
Page 13 Tables Tables Table 1 Telephone buttons ......... . 25 Table 2 Telephone button functions .
Page 14 Tables P0937240 02...
Page 15: Preface
Preface This guide provides information about how to program a Business Communications Manager telephone. This information includes items such as programming personal speed dials, transferring a call, and using special features. Some of the features included in the Business Communications Manager telephone system are: •...
Page 16: Acronyms
Preface ClearDisplay font Indicates what appears on the telephone display. Example: CALL . italic text Indicates new terms and book titles. Example: Business Communications Manager Telephone Feature Card. Separates names where two actions are assigned to one button. Forward slash / Example: Run/Stop.
Page 17: Related Publications
45 or 5.) Room Occupancy Selective Line Redirection Uniform Resource Locator Related publications For more information about using Business Communications Manager 2.5, refer to the following publications: • Business Communications Manager Installation and Maintenance Guide • Business Communications Manager Programming Operations Guide.
Page 18 Preface P0937240 02...
Page 19: Introduction
Chapter 1 Introduction Your Business Communications Manager telephone system has many features that you can customize to keep up with changes in your workplace. Unified Manager Unified Manager is the tool used to program settings for the system telephony features, and settings for each telephone and external lines.
Page 20: Telephone Installation
Chapter 1 Introduction Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones T7100 T7208 " " T7316 M7324 " " M7324N " Telephone installation If you are connecting a Business Communications Manager telephone for the first time, refer to the following illustrations and steps.
Page 21: Figure 2 Installing A T7316 Telephone (North America)
Chapter 1 Introduction Connect the handset cord to the jack labelled with the telephone icon and route the cord as shown. If you are using a headset, route the cord along the channel in the base and connect the cord to the telephone jack that is labelled with the headset icon.
Page 22: Figure 3 Mounting A T7316 Telephone With A Stand On The Wall
Chapter 1 Introduction Figure 3 Mounting a T7316 telephone with a stand on the wall Figure 4 shows the T7316 without a stand wall mounting procedure. See “Mounting a T7316 telephone without a stand on the wall” on page P0937240 02...
Page 23: Name A Telephone Or A Line
Chapter 1 Introduction Figure 4 Mounting a T7316 telephone without a stand on the wall Name a telephone or a line You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller.
Page 24: Line Assignment
Chapter 1 Introduction Line assignment You can assign any of the lines in your system to any of your telephones. Your installer assigns lines to telephones. Assignments for lines are: • appear only • appear and ring • ring only Lines assigned to a telephone automatically have a line button on that telephone, when a button is available.
Page 25: Telephone Buttons
Chapter 1 Introduction Telephone buttons This guide shows the Business Series Terminals buttons. Table 1 shows which buttons to use on the different types of Nortel Networks telephones. See “Telephone buttons” on page Table 1 Telephone buttons M7100, M7208, M7310,...
Page 26: One-Line And Two-Line Displays
Chapter 1 Introduction One-line and two-line displays The T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telephones have a second line on the display which shows the functions of the three buttons below it. Figure 5 shows the different types of telephone display buttons.
Page 27: Memory Buttons
Chapter 1 Introduction Memory buttons You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators. The T7316, T7208 and M7324(N) telephones have memory buttons with indicators. The T7316 telephone also has memory buttons without indicators.
Page 28 Chapter 1 Introduction P0937240 02...
Page 29: Answer Calls
Chapter 2 Answer calls There are three indications of an incoming call: • ringing • a line button flashing • a message on the display You do not always receive all three indications for any distinct call. For example, you can have a line set up not to ring at your telephone.
Page 30: Call Answering
Chapter 2 Answer calls Call Answering When more than one call rings at a telephone, the user lifts the handset and automatically answers the call with the highest priority. Note: External calls have a higher priority than internal calls. You cannot press ≤•ﬂ to change the ring type on a telephone when the Distinctive Line Ring feature is in service.
Page 31: Call Information For A Specific Call
Chapter 2 Answer calls • the name of the caller • the number of the caller • the name of the line in your system that the call is on For each telephone, you can determine which information appears on the display first. Call Display information becomes available between the first and second ring of an incoming call.
Page 32: Make Call Display Information Appear Automatically At A Telephone
Chapter 2 Answer calls Make Call Display information appear automatically at a telephone Each telephone that rings for an external line can show Call Display information for that line. After answering a call, Call Display information appears on the display of the telephone that answered the call.
Page 33: Central Answering Position (Cap) Module
Chapter 2 Answer calls Line061 to prime There is no telephone that can receive a call on line 061 so the system has transferred it to you. Line002>Line052 The call coming in on line 002 for target line 052 has come to you because Line 052 is busy.
Page 34: Customize Your Cap Module
Chapter 2 Answer calls Figure 6 CAP module with M7324 and M7324N telephones M7324 telephone CAP Module M7324N telephone CAPN Module Customize your CAP module When a CAP module is first plugged into your telephone, some of the module buttons are automatically programmed to dial an internal number.
Page 35: Release Button
Chapter 2 Answer calls The indicator is on when the telephone has: • an active call • Do Not Disturb turned on The indicator is off when a telephone has: • no active call • a call on hold and no other active call Release button Press ®to end a call.
Page 36: Change A Telephone's Pickup Group
Chapter 2 Answer calls You cannot use Group Pickup to retrieve a camped call. With more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line, and last, calls on intercom lines. Change a telephone’s pickup group To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager session to program the feature.
Page 37: Listen To A Call As A Group
Chapter 2 Answer calls Answer buttons help attendants to monitor incoming calls for one or several other people. For example, an attendant can have line appearances for three different managers on the answer buttons of the telephone. When an attendant answers a call for manager A the appearance stops at that manager’s set. This flexibility allows for another (simultaneous) call to come in on the same line.
Page 38: Cancel Group Listening
Chapter 2 Answer calls Cancel Group Listening Group Listening cancels automatically when you hang up, or when you press ≤£°‚¤ Note: Keep the handset away from the speaker, or you can hear feedback. The higher the volume, the more the feedback. Press ® to prevent feedback when hanging up.
Page 39: Make A Call
Chapter 3 Make a call The following are different ways to make a call, depending on the programming and the type of call: • Pick up the handset and dial. Business Communications Manager supports three methods of dialing. See “Select how you dial your calls” on page •...
Page 40 Chapter 3 Make a call Expensive route You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route. Hidden number The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name instead of the number.
Page 41: Line Pools
Chapter 3 Make a call Denied in Admin The Last Number is not allowed. For other displays, see Appendix B, “Common display prompts and error messages,” on page 137. Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. To access a line pool: •...
Page 42: Program A Line Pool Feature Code
Chapter 3 Make a call Program a line pool feature code When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature.
Page 43: Pre-Dial
Chapter 3 Make a call Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before making the call. The call does not dial until you select a line or line pool, or pick up the handset. You can pre-dial both external and internal numbers.
Page 44: Ring Again
Chapter 3 Make a call When you make a priority call, the display may show the following: Call blocked You tried to place a priority call to another telephone in your system. The person you called has blocked your call. Try to call later.
Page 45: Cancel Ring Again
Chapter 3 Make a call Cancel Ring Again Press ≤£¤ to cancel a Ring Again request. Can't ring again You cannot use Ring Again on your current call. You can use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing.
Page 46: Separate Holding Of Two Calls
Chapter 3 Make a call On a T7208, T7310, T7316 or M7324(N) telephone: Press the line button of the call that you want to disconnect. The second call is automatically put on hold. Press ® to disconnect the first call. Press the button of the held line to reconnect with the second call.
Page 47: Split A Conference
Chapter 3 Make a call Split a conference You can speak with one caller while the other call is on hold. You can switch between calls using ≥. On a T7208, T7310, T7316 or M7324(N) telephone: Press the line button of the caller with whom you want to speak. The other call is automatically put on hold.
Page 48 Chapter 3 Make a call P0937240 02...
Page 49: Time-Saving Features
Chapter 4 Time-saving features This chapter shows you some time-saving features such as: • Autodial • Last Number Redial • Speed Dial • Saved Number Redial Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons.
Page 50: Use Intercom As The Line For Autodial
Chapter 4 Time-saving features Use intercom as the line for Autodial If you press an intercom button as the line for an external autodial number, you must include a valid line pool access code or a destination code. If access codes for line pool or destination codes change, remember to reprogram autodial numbers.
Page 51: Last Number Redial
Chapter 4 Time-saving features Last Number Redial Press ≤ﬁ to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Note: If you have a Last Number Redial button programmed, use Button Inquiry (≤•‚), then press the Last Number Redial button followed by (£) to check the last number before you dial it.
Page 52: System Speed Dial Codes
Chapter 4 Time-saving features Enter the appropriate two-digit speed dial code. System Speed Dial codes System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System Speed Dial codes for the all the system. Note: There is no difference between using User Speed Dial and using System Speed Dial.
Page 53: Saved Number Redial
Chapter 4 Time-saving features Select a line There is no line related with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again. Unknown number The system cannot dial the number stored.
Page 54 Chapter 4 Time-saving features You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Hidden number You have saved a speed dial number that displays a name instead of the number.
Page 55: Handling Calls
Chapter 5 Handling calls This chapter shows you how to: • handle many calls at a time • transfer calls • park a call Use Hold You can put a call on hold by pressing ≥. When a call is on hold, the button indicator flashes on all telephones that have access to that line. Any of these telephones can retrieve the call.
Page 56: Hold A Call Exclusively
Chapter 5 Handling calls When the person returns, lift the handset to continue the conversation. Note: With Automatic Handsfree assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold. Hold a call exclusively You can put a call on Exclusive Hold so that you can retrieve it only at your telephone. Press ≤‡·...
Page 57: Transfer External Calls
Chapter 5 Handling calls If an auxiliary ringer is programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call. Transfer external calls If you transfer an external call to a busy telephone, or if there is no answer, the call automatically rings again at the telephone that performed the transfer.
Page 58: Camp-On
Chapter 5 Handling calls Line061 hung up The external caller you were transferring hung up before the transfer was complete. Line061>221 JOIN Press to transfer the call on line 061 to telephone 221. Press RETRY if, after talking to the person at extension 221, you decide CANCL RETRY JOIN to transfer the call to another person.
Page 59: Call Park
Chapter 5 Handling calls Each telephone in your system can handle one camped call at a time. 221 DND The person to whom you redirected a call has Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBCK CALLBCK button or the line button to reconnect to the call.
Page 60: Park A Call
Chapter 5 Handling calls Your installer programs both the Call Park prefix and the delay before parked calls return to the originating telephone. External calls parked for longer than the programmed delay return to your telephone. Park a call You can interrupt a call to retrieve it from any telephone in your system. Press ≤‡›.
Page 61: Callback
Chapter 5 Handling calls Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system returns it to you.
Page 62 Chapter 5 Handling calls P0937240 02...
Page 63: Forward Your Calls
Chapter 6 Forward your calls If you leave your desk but want to receive calls at another location, you can forward your calls to an internal or external telephone. Call Forward When you use Call Forward, all calls go to the destination you select, regardless of Forward on busy (CFB) and Forward no answer (CFNA) feature programming.
Page 64: Override Call Forward
Chapter 6 Forward your calls Override Call Forward When you call a person who has Call Forward to your extension, your call rings at that person’s telephone. Change the automatic Call Forward settings The Call Forward feature allows for programming of calls not answered or when the line is busy. You can define the number of times the telephone rings before call forwarding occurs.
Page 65: Call Forward And Voice Mail
Chapter 6 Forward your calls If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring. Internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system.
Page 66: Allow A Telephone To Redirect Calls
Chapter 6 Forward your calls You redirect lines at a telephone, but after redirection programming, the lines redirect for the entire system. You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are programming Line Redirection; however, none of the call handling features are available until the feature times out.
Page 67: Cancel Line Redirection
Chapter 6 Forward your calls Press ≥ or • if the line you have selected as the outgoing line is a private network line that does not require you to dial digits. Select the lines to redirect. If you use to redirect all your lines, ensure that you wait until all the lines on your telephone light up before pressing ≥...
Page 68 Chapter 6 Forward your calls Outgoing line You are trying to redirect a line and the line you have selected is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Pool code: ___ Enter a valid line pool access code.
Page 69: Communicating In The Office
Chapter 7 Communicating in the office There are several features for communicating in the workplace, such as: • Page • Message • Voice Call Page The Page feature allows you to make announcements over the Business Communications Manager system using the telephone speakers, or a loudspeaker system if one is available. Make a page announcement To make a page announcement: Press ≤ﬂ‚.
Page 70: Activate And Deactivate The Page Feature
Chapter 7 Communicating in the office Activate and deactivate the Page feature You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Create page zones A zone is any group of telephones that you want to group together for paging, regardless of their location.
Page 71: Using Page With External Equipment
Chapter 7 Communicating in the office Paging busy A page is being made in the page zone you have requested. For other displays, see Appendix B, “Common display prompts and error messages,” on page 137. Note: You can make an announcement to one person by placing a voice call to their telephone.
Page 72: Cancel A Message You Have Sent
Chapter 7 Communicating in the office To send a message: Press ≤⁄. On a telephone with a two-line display, press . (This step is not necessary on a telephone with a one-line display.) Enter the internal number of the person you want to send the message. The person’s display Message for you reads On analog telephones connected to an ASM, the message waiting indicator is activated.
Page 73: Reply To A Message Using An Analog Telephone Connected To An Asm
Chapter 7 Communicating in the office CALL Press to reply to a message on a telephone with a two-line display. If you want to call your message center using a line different from the programmed line, exit your message list and dial the message center telephone number using normal dialing methods. Reply to a message using an analog telephone connected to an ASM û¥ßÞ...
Page 74: View Messages You Have Sent
Chapter 7 Communicating in the office On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages waiting. View messages you have sent On a telephone with a two-line display, you can view the messages you have sent.
Page 75: Voice Call
Chapter 7 Communicating in the office Start of list NEXT You are at the beginning of your list of messages. Press move through your messages. NEXT Their list full You are trying to send a message to a user whose message waiting list is full.
Page 76: Voice Call Deny
Chapter 7 Communicating in the office Voice Call Deny Press ≤°° to turn off the Voice Call feature on your telephone. Voice calls ring like normal internal calls. Your other calls continue normally. Cancel Voice Call Deny Press ≤£°° to cancel the Voice Call Deny feature. Dial voice call Dial the internal number or press the internal autodial button of the person you want to speak to.
Page 77: Track Your Incoming Calls
Chapter 8 Track your incoming calls You can track information about calls using a Call Log. This chapter shows you a Call Log, and how to use it. Call Log If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider, you can record information about calls on an external line.
Page 78: Log A Call Manually
Chapter 8 Track your incoming calls To use Call Log: Press ≤•°›. The display shows the current option. Press £ or NEXT to change the option. Press ≥ or to select the display option. Log a call manually If your calls are not automatically logged, you can manually log call information when connected to an external call.
Page 79: Erase Log Items
Chapter 8 Track your incoming calls Erase log items You must erase log items that you have read, to make space for new items in your log. Display the item you want to erase. Press ≥ or ERASE Press ® to exit. If you accidentally erase an item, you can retrieve the item.
Page 80: Change Your Call Log Password
Chapter 8 Track your incoming calls If you do not remember your Call Log password, programming from Unified Manager can delete the password. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Change your Call Log password Press ≤...
Page 81 Chapter 8 Track your incoming calls Hold or release Hold or release your active call before entering Call Log. In use: SETNAME The external line is in use. Jan 4 9:00a The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller.
Page 82 Chapter 8 Track your incoming calls P0937240 02...
Page 83: Customize Your Telephone
Chapter 9 Customize your telephone You can customize your telephone to suit your needs. You can check the functions of buttons using button inquiry. You can also: • change the contrast of display • change the language • adjust the ring type and volume •...
Page 84: Change The Type Of Ring
Chapter 9 Customize your telephone Change the type of ring You can select one of four different rings for your telephone. This selection makes it easier to identify your telephone in an open office. Press ≤•ﬂ. Press ⁄, ¤, ‹, ›, or NEXT.
Page 85: Programming Feature Codes
Chapter 9 Customize your telephone Programming feature codes You can program a feature code to a memory button. Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features. Press ≤•‹.
Page 86: Default Button Assignments
Chapter 9 Customize your telephone Press a button Press the button you want to check. Press ≤ or EXIT when finished. EXIT Enter the number you want to program and press ≥. To erase Program and HOLD the button, press ≥. Program and OK Enter the number you want to program and press .
Page 87: T7316 Button Mapping
Chapter 9 Customize your telephone T7316 Button mapping Button mapping for the T7316 telephone is unique because this telephone has more buttons than the other telephone types. Internal autodial numbers are assigned to buttons, 11, 13, 15, 17, 19, and 21.
Page 88: T7316 And T7208 Telephone Button Defaults
Chapter 9 Customize your telephone T7316 and T7208 telephone button defaults The default button assignments for the T7316 and T7208 telephones depend on the template applied. Table 5 shows the button assignment template for the T7316 telephone. See “T7316 button assignment template” on page 88.
Page 89: M7324(N) Telephone Button Defaults
Chapter 9 Customize your telephone Programmed telephone features are assigned to the remaining available buttons. Figure 8 shows the button number assignments on the M7324 telephone. See “Button assignment on the M7324 telephone” on page Figure 8 Button assignment on the M7324 telephone M7324(N) telephone button defaults The default button assignments for the M7324(N) telephone depend on the template applied.
Page 90: T7100 Telephone Button Defaults
Chapter 9 Customize your telephone º º º º ° ° § § µ µ ºSaved No. ºSaved No. ¶ ¶ Ï Ï Å Å ¹ ¹ Æ Æ Æ Æ T7100 telephone button defaults For all templates assigned to the T7100, the one programmable button on the T7100 telephone is µ...
Page 91: Hide The Message Or Calls Indication
Chapter 9 Customize your telephone Move line from: Press the button of the line you want to move. Press ≤ or QUIT when you have finished moving lines. QUIT Move line to: Press the button you want to move the line to. Neither of the buttons is erased.
Page 92 Chapter 9 Customize your telephone P0937240 02...
Page 93: Hunt Groups
Chapter 10 Hunt Groups The Hunt Groups feature allows access to a group of Business Communications Manager telephones by entering a single extension number. This ensures that calls easily route to the appropriate group. Hunt Groups are used in conditions where a group of people performing the same task answer a number of related telephone queries.
Page 94: Members Of The Group
Chapter 10 Hunt Groups Members of the group Members of the group can be any telephones in the system or portable telephones. Each telephone can be in more than one Hunt Group, and considered a member in each Hunt Group, increasing the total number of members in the system.
Page 95: Chapter 11 Telephone Features
Chapter 11 Telephone features This chapter shows you how to: • move a telephone • prevent a call from ringing at a telephone • turn Privacy on and off • use the Handsfree and Mute features • time a call •...
Page 96: Use Do Not Disturb
Chapter 11 Telephone features Use Do Not Disturb After you turn Do Not Disturb on, calls are forwarded to the prime telephone when there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call can be answered by that person.
Page 97: Create A Conference Call By Releasing Privacy
Chapter 11 Telephone features Create a conference call by releasing privacy With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules for a conference apply but there is one line in use, instead of the normal two.
Page 98: Mute Handsfree
Chapter 11 Telephone features Mute Handsfree Press © to switch off the telephone microphone so that you can speak to a person in your office while you are on a handsfree call. The display reads Microphone Muted Press the handsfree button to turn the microphone back on again and continue your handsfree call.
Page 99: Handsfree Answerback
Chapter 11 Telephone features Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the handset. Handsfree Answerback is always turned off for a T7100 telephone. You can turn Handsfree Answerback on or off for a telephone programmed to use Handsfree. You need to start a Unified Manager session to program this feature.
Page 100: Background Music
American Society of Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system. Nortel Networks hereby disclaims any liability occurring as a result of failure to get a license. Cancel Background Music Press ≤£°ﬂ.
Page 101: System Features
Chapter 12 System features This chapter describes how Business Communications Manager sends and receives different types of information. This chapter also shows you a variety of services and how to use them. ISDN Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.
Page 102: Use Alternate Or Scheduled Services
Chapter 12 System features Use alternate or scheduled services There are three types of services for Business Communications Manager to handle calls in a different way on different days, and at different times of the day: • Restriction service • Ringing service •...
Page 103: Turn Services On And Off Using Feature Codes
Chapter 12 System features Each schedule can have its configuration of a service which works separately from automatic start and stop times. For example, in Restriction service, the Night schedule prevents people from making long distance calls. Calling the restriction Night schedule does not limit the use to that specific schedule.
Page 104: View Active Services From A One-Line Display Telephone
Chapter 12 System features View active services from a one-line display telephone Press ≤°‡‚. The display shows the first active service. Press £ to move through the active schedule. Press ® to exit. NEXT <Sched> Restr'n You are viewing the active services. Press £ or to view the other EXIT active services.
Page 105: User Passwords
Chapter 12 System features Direct-dial calls to a direct-dial telephone ring at the extra dial telephone when you enter the Ringing service feature code (≤°‡⁄) at that direct dial telephone. The installer assigns the extra dial telephone. Note that only the extra dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone).
Page 106: Change Direct Dial Telephone Assignments
Chapter 12 System features The direct dial telephone can send up to 30 messages and can activate services to activate the extra dial telephone. Change direct dial telephone assignments Your installer assigns the direct dial telephone during installation. You can change the direct dial telephone. You need to start a Unified Manager session to program this feature.
Page 107: Control Telephone
Chapter 12 System features Control telephone The control telephone allows you to place the telephones and external lines for which it is responsible into and out of service schedules. See “Use alternate or scheduled services” on page 102. Set lock Set lock limits your ability to customize a telephone.
Page 108: Host System Dialing Signals
Chapter 12 System features Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service. Host System dialing signals You can access host systems, such as private branch exchanges (PBX) from the system by using host system signaling features (known as end-to-end signaling).
Page 109: Run/Stop
Chapter 12 System features Press the dial pad buttons to produce the appropriate tones. Each tone sounds while you hold down the button. You can use Long tones on any call except a conference call. You can use internal lines of the system to activate a device connected to an ATA2 or an ASM in another area of your office, or external lines to access devices outside the system.
Page 110: Pulse Dialing For A Call
Chapter 12 System features Pulse dialing for a call If your external telephone lines use pulse dialing, you can switch to tone dialing by pressing £ after selecting the line. Tone dialing allows your telephone to communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines.
Page 111: Class Of Service (Cos) Passwords
Chapter 12 System features Class of Service (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters related with your Class of Service password apply, instead of the normal restriction filters.
Page 112: Tones
Chapter 12 System features Wait for the system dial tone. To use the system at a distance, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer programs to auto-answer calls. To use features on a remote system, press •...
Page 113: Service Provider Features
Chapter 12 System features Similarly, when you select a line number from the Lines programming level, a voice mail settings button appears. Press the button to start a Voice Applications Manager session. The voice mail settings button allows you to configure voice mail line settings and then continue programming other line parameters in Unified Manager.
Page 114: Automatic Recall
Chapter 12 System features Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You cannot see the number on the display if the information is not available from your service provider, or when you do not have Caller ID in your ISDN service. Ask your service provider for the appropriate feature code.
Page 115: Chapter 13 Hospitality Services
Chapter 13 Hospitality Services Hospitality Services (HS) is a group of features that increases the value of Business Communications Manager. The Hospitality Services feature is used in small to medium sized facilities such as hotels, motels, or hospitals. In a hotel setting, guests gain improved services through immediate access to basic functions such •...
Page 116: Alarm Time (Al) Feature
Chapter 13 Hospitality Services Alarm time (AL) feature The Alarm time feature provides an alarm clock capability on both room sets and common sets which can be programmed to sound an audible alert at a requested time. One Alarm time within a 24 hour period is programmable on a room or common set and must be reset daily.
Page 117: Cancel An Alarm
Chapter 13 Hospitality Services Cancel an alarm Press ≤£°‡ﬁ to cancel the Alarm time on a telephone with a display. • Alarm OFF The display shows £°‡ﬁ to cancel the Alarm time on an analog telephone. û • Press Turn off an Alarm To release a ringing alarm: On a telephone with a display, press any button except the ≥...
Page 118: Room Occupancy
Chapter 13 Hospitality Services Room occupancy The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and works with the Room condition (RC) feature. The RO feature does not apply to common sets. Dialing restrictions for room sets are defined in Unified Manager. For more information, refer to the Business Communications Manager Programming Operations Guide.
Page 119: Room Condition From A Room Set
Chapter 13 Hospitality Services Front desk sets can: Srvc done • assign any room state to Service done ( Needs srvc • assign any room state to Needs service ( • query the state of any room The system changes the state of occupied rooms to Needs service on a daily basis at a time assigned in configuration.
Page 120: Hospitality Passwords
Chapter 13 Hospitality Services FIND NEXT To update or query other room set, press the display button and return to step 3. If there are no more room sets updates or queries, press the ® button to exit programming. Hospitality passwords The Hospitality Services feature allows for two types of passwords to access different areas of Hospitality programming.
Page 121: Portable Telephone And Handset Features
Chapter 14 Portable telephone and handset features There are three portable telephones supported by Business Communications Manager: the Companion C3050 Etiquette, Companion C3060 Portable, and the Companion C3050 CT2Plus. There are two portable handsets supported by Business Communications Manager: the DECT C4010 Handset, and the DECT C4020 Handset.
Page 122: Portable Telephone Features
Chapter 14 Portable telephone and handset features Problems with lost connections are rare, but if you notice an increase in occurrences, your base stations may need to be moved or reprogrammed. Contact your installer to change the base station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the base station configuration.) For more information, refer to Business Communications Manager Programming Operations Guide.
Page 123: Directed Call Pickup
Chapter 14 Portable telephone and handset features Table 9 Features available to a portable telephones in the system Feature Description Speed Dial System speed dial codes only. No personal speed dial codes. The portable directory can store up to 50 telephone numbers. Switching between two Put one call on hold and speak to another caller.
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Page 125: Troubleshooting
Chapter 15 Troubleshooting This chapter describes alarm codes and how to use them. It also show you how to test your telephone. Alarm codes An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to T7316 or M7324(N)two-line display telephones. Report and record alarm codes If an alarm message appears on the alarm telephone display: Record the alarm number.
Page 126: Test The Telephone Buttons
Chapter 15 Troubleshooting or ≤ to go ahead with the test. Press During the test, the display shows solid, dark blocks and all the indicators next to the buttons on the telephone. Any Busy Lamp Field (BLF) or CAP modules connected to the telephone must be completely lit.
Page 127: Test The Power Supply To A Telephone
Chapter 15 Troubleshooting TEST Press You hear a page tone through the telephone speaker at the maximum volume. The volume returns to its previously assigned level at the end of the test. Press any button to end the test. Test the power supply to a telephone Press ≤°‚ﬁ...
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Page 129: Feature Codes
Appendix A Feature Codes This appendix provides a quick reference for Business Communications Manager features available by pressing the ≤ button and entering a code. Table 10 provides feature names sorted in alphabetical order and Table 11 is sorted numerically by feature code. See “Features sorted by feature name”...
Page 130 Feature Codes Table 10 Features sorted by feature name (Continued) Feature name Activation code ≤‹ Conference Call ≤•‡ Contrast adjustment ≤•°¤ Dialing Mode ≤‡ﬂ Directed Pickup ≤·°ﬁ Display Voice Mail DN ≤°ﬁ Do not Disturb ≤£°ﬁ Do not Disturb - Cancel ≤‡·...
Page 131 Feature Codes Table 10 Features sorted by feature name (Continued) Feature name Activation code ≤ﬂ⁄ Page - Internal (telephone speakers) ≤‡° Pause ≤ﬂ· Priority Call ≤°‹ Privacy (on/off) ≤¤ Ring Again ≤£¤ Ring Again - Cancel ≤•ﬂ Ring Type ≤•°‚ Ring Volume ≤°‚‡...
Page 132 Feature Codes Table 10 Features sorted by feature name (Continued) Feature name Activation code ≤£°° Voice Call Deny - Cancel ≤·°‡ Voice Mail Interrupt ≤·°⁄ Voice Mail login ≤·°¤ Voice Mail Operator settings ≤°‚› Wait for dial tone Notes For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus ••...
Page 133: Features Sorted By Activation Code
Feature Codes Features sorted by activation code Table 11 Features sorted by activation code Activation code Description ≤‚ Speed Dial - Activate ≤•‚ Button inquiry ≤⁄ Messages - Send ≤£⁄ Messages - Cancel Send ≤•⁄ Autodial - External ≤¤ Ring Again ≤£¤...
Page 134 Feature Codes Table 11 Features sorted by activation code (Continued) Activation code Description ≤‡ﬁ Group Pickup ≤‡ﬂ Directed Pickup ≤‡‡ Call Duration Timer ≤‡° Pause ≤‡· Exclusive Hold ≤•°‚ Ring Volume ≤•°⁄ Line buttons - Move ≤°¤ Camp-on ≤•°¤ Dialing Mode ≤°‹...
Page 135 Feature Codes Table 11 Features sorted by activation code (Continued) Activation code Description ≤°‚‡ Ringing (Signal) Call ≤°‚° Long tones ≤£°‚· Name and number blocking - Cancel ≤°⁄⁄ Call Information ≤°⁄¤ Call Log - View information ≤°⁄‹ Call Log - Manual ≤°⁄ﬁ...
Page 136 Feature Codes Table 11 Features sorted by activation code (Continued) Activation code Description ≤·°‡ Voice Mail Interrupt Notes For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus •• portable telephones, enter followed by the numeric code to activate this feature.
Page 137: Common Display Prompts And Error Messages
Appendix B Common display prompts and error messages The following display prompts and error messages can appear when using a telephone connected to Business Communications Manager. Access denied Programming is busy, or the feature you are trying to use is not compatible with the configuration of the telephone or line.
Page 138 Common display prompts and error messages Call 221? You have received a Ring Again offer from a call to an internal telephone. Press the flashing internal line button or to call the number again. On the T7100 telephone, just lift the handset. Otherwise, press or wait 30 seconds for the Ring Again offer to expire.
Page 139 Common display prompts and error messages Priority> 221 You are receiving a priority call. If you are on another call, tell the BLOCK person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds).
Page 140 Common display prompts and error messages Incoming only The line you are trying to use to redirect calls is for incoming calls only. Select an outgoing line. BKSP Continue entering digits. Press to delete incorrect digits. QUIT BKSP Press £ or when you have finished.
Page 141: Index
Index Symbols paging 69 Voice Call 75 ¤ Long Distance symbol 137 Answer button 36 Û Link symbol 108 answering calls Ý Pause symbol 108 Answer button 36 ß Run/Stop symbol 109 Call Display services 30 à Wait for Dial Tone symbol 109 Call Duration Timer 99 Call Pickup 35 CAP 33...
Page 142 Index Call Display information 31 Call Duration Timer 99 Background Music 100 Call Forward turning off 100 and Line Redirection, differences 66 BKSP automatic, changing settings 64 blocking Call Forward on Busy 64 name and number 101 canceling 63 blocking calls (see Do Not Disturb) Forward no answer 64 ISDN terminal feature 113 Business Communications Manager...
Page 143 Index Cancel denied 74 button assignments 86 canceling deleting a transfer 57 Call Log items 78 Call Forward 63 messages from list 73 Do Not Disturb 96 programmed features 85 Group Listening 38 Denied in Admin 41 Line Redirection 67 Denied in admin 137 CAP (central answering position) dial pad...
Page 144 Index DND transfer 32 Call InformationÄ¡ÚÚ Call Log Do Not Disturb 95 ¡ÚÛ entering canceling 96 external calls¡ÚÜ on Busy 64 options¥¡Ý using 96 ¥¡Þ password Do not disturb 39, 44, 57 password¥¡Þ DRT 32 viewing¡ÚÛ Call ParkàÝ Call Pickupàß Call Queuing¡âÚ...
Page 145 Index turning off£¡àÛ Call Information 31 turning on¡àÛ Call Log 77 Ring Again Call Park 60 canceling£Û Call Pickup 35 usingÛ Call Queuing 56 Ring Type¥ß Call Transfer 56 Ring Volume¥¡â Callback 61 Ringing Service Camp-on 58 turning off£¡àÚ changing ring type 84 turning on¡àÚ...
Page 146 Index forwarding calls bypassing 106 Call Forward 63 setting up the telephone 106 Call Forward delay 64 Hunt Groups 93, 95, 122 Call Forward No Answer 64 Broadcast mode 94 Call Forward on Busy 64 Distribution modes 94 Do Not Disturb on Busy 64 features 93 Line Redirection 65–66 members of 94...
Page 147 Index assignment 24 making calls button dialing modes 42 moving 30, 90 priority call 43 button, using to choose a line 42 using a line button 42 changing the name 23 using line pools 41 indicators, description 30 using Ring Again 44 pool 41, 41–42 memory button Redirection...
Page 148 Index No free lines 139 retrieving 60 No info to log 81 Parking full 60 No last number 51 password No last number 40 Call Log 79–80 canceling 80 No line selected 40, 138, 139 changing 80 No line to use 67 Class of Service 111 No log assigned 81 Pause 108...
Page 149 Index log space 80 refusing to answer second call 96 system 19 Release a call 59, 139 system features Release button 25, 35 Restriction service 102 Release calls 139 Ringing service 102 Routing service 102 Release, using 122 System Speed Dial 51 releasing telephones accidentally 99...
Page 150 Index softkey display prompts, troubleshooting 121 special telephones 105 Saved Number Redial Speed Dial using 53 making a call 51 Saved Number Redial, programming 53 programming for User 52 saving a number (see Saved Number redial) splitting a Conference Call 47 Sched 4 105 standard dial 42 Sched 5 105...
Page 151 Index memory buttons 27 parking a call 60 splitting a Conference Call 47 using Camp-on 58 troubleshooting 125 troubleshooting two-line display 26 decrease in voice quality 121 target lines 24 lost calls 122 changing the name 23 reporting and recording alarms 125 softkey display prompts 121 telephone testing...
Page 152 Index Your list full 75 P0937240 02...

Nortel Business Communications Manager 2.5 Programming Manual

Chapter 11 Telephone Features

Chapter 13 Hospitality Services

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