Nortel North American DMS-100 Instruction Manual page 316

Returning a card or assembly in Japan
At your current location:
1
2
3
4
5
6
7
8
9
DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up
Trouble locating and clearing procedures (continued)
Returning a card or assembly in Japan
Put the card or assembly that you return into a protective bag for electrostatic
discharge (ESD).
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
• return authorization number from customer service
• NT product engineering code (PEC)
• serial number
• release number
• BCS software release used at the time of replacement
• if necessary, include peripheral module (PM) software load name
• description of the failure and action taken for repairs
• the code that describes the fault
• name of your company
• office identifier code
• your name
• site name
Call the number 03-5696-0302 for help to complete the return label.
Attach one copy of the return label.
Keep the other copies of the label for your records.
Pack the card or assembly in a Northern Telecom shipping carton. Seal the
carton.
If a Northern Telecom carton
is available
is not available
Use any acceptable carton. Ensure that
• packing paper encloses each card or assembly
• bubble pack or foam surrounds each card or assembly
• the carton secures each card or assembly to prevent movement of the
contents during shipment
Address the carton to:
Northern Telecom Japan Inc.Attn: Mr. Y. Harada,c/o Fuji Logitec Inc.3-5-1
Rinkai-cho 3FEdogawa-ku, Tokyo
Tel: 03-3877-2816/7; Fax: 03-3877-2818
Return the carton to Northern Telecom.
Do
step 8
step 7
1-301
(continued)