Installing Reporting For Contact Center (Rcc) - Nortel BCM 4.0 Upgrade Manual

Upgrade Wizard BCM status indicators
The indicators in the BCM Status box on the transfer/upgrade page change as the transfer and
upgrade process progresses (see
Figure 12 BCM status indicators
Table 1 BCM status indicators
BCM Connection
• indicates that the application is connected to the
BCM system and can communicate with it.
• appears if there is no connection available to the
BCM system, which is normal during some stages
of the upgrade process.
• appears during any reboot that occurs during the
upgrade.
• appears if the network connection is disconnected
between your computer and the BCM system.
• appears if the BCM system is powered down or in
the middle of a power cycle.
Chapter 4 Upgrading to BCM 4.0 and SRG 1.5
Figure 12 and Table 3).
Indicate the current state of BCM
connectivity and service availability
LEDs BCM Services
Green •
Red •
•
•
Note: This LED is generally red from the start of
the upgrade process through to completion.
indicates that the BCM is functioning and is
providing all expected capabilities.
appears during periods when there is no
access to services on the BCM system.
appears any time the BCM Connection
indicator is red.
appears once the system modifications begin.
It remains red until the upgrade is complete
and all the services have restarted.
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Upgrade Guide