Nortel Meridian Mail Manuals

Manuals and User Guides for Nortel Meridian Mail. We have 6 Nortel Meridian Mail manuals available for free PDF download: User Manual, Installation Quick Reference Manual, Utility Manual, Release Note, Reference Manual

Nortel Meridian Mail Utility Manual (160 pages)

Migration Utility

Brand: Nortel | Category: Software | Size: 3.13 MB

Meridian Mail to Callpilot Migration Utility Guide
1
Table of Contents
7
Chapter 1 How to Get Help

9
Chapter 2 Understanding the Migration Process

11
- Overview
  11
- Migration Task Flow
  13
- Migration Limitations
  16
- Reference Documents
  18
Chapter 3 Planning a Meridian Mail Data Collection

19
Chapter 4 Collecting Meridian Mail Data

35
Chapter 5 Migrating Meridian Mail Data to Callpilot

55
Chapter 6 Performing Post-Migration Tasks

85
Chapter 7 Troubleshooting

107
- Migration Problems
  107
- Correcting Precheck Inconsistencies
  108
  - Nortel Callpilot
    108
  - Meridian Mail to Callpilot Migration Utility Guide
    108
  - NN44200-502 01.02 Standard
    108
  - Nortel Callpilot
    109
  - Meridian Mail to Callpilot Migration Utility Guide
    109
- NN44200-502 01.02 Standard
  109
  - Nortel Callpilot
    110
  - Meridian Mail to Callpilot Migration Utility Guide
    110
  - NN44200-502 01.02 Standard
    110
  - Nortel Callpilot
    111
  - Meridian Mail to Callpilot Migration Utility Guide
    111
  - NN44200-502 01.02 Standard
    111
  - Nortel Callpilot
    112
  - Meridian Mail to Callpilot Migration Utility Guide
    112
  - NN44200-502 01.02 Standard
    112
  - Nortel Callpilot
    113
  - Meridian Mail to Callpilot Migration Utility Guide
    113
  - NN44200-502 01.02 Standard
    113
- Troubleshooting Tools
  114
- Meridian Mail Data Collection Error Messages
  115
- Callpilot Migration Error Messages
  116
  - Nortel Callpilot
    116
  - Meridian Mail to Callpilot Migration Utility Guide
    116
  - NN44200-502 01.02 Standard
    116
  - Nortel Callpilot
    117
  - Meridian Mail to Callpilot Migration Utility Guide
    117
  - NN44200-502 01.02 Standard
    117
  - Nortel Callpilot
    118
- Meridian Mail to Callpilot Migration Utility Guide
  118
  - NN44200-502 01.02 Standard
    118
  - Nortel Callpilot
    119
  - Meridian Mail to Callpilot Migration Utility Guide
    119
  - NN44200-502 01.02 Standard
    119
  - Nortel Callpilot
    120
  - Meridian Mail to Callpilot Migration Utility Guide
    120
  - NN44200-502 01.02 Standard
    120
  - Nortel Callpilot
    121
  - Meridian Mail to Callpilot Migration Utility Guide
    121
  - NN44200-502 01.02 Standard
    121
  - Nortel Callpilot
    122
  - Meridian Mail to Callpilot Migration Utility Guide
    122
  - NN44200-502 01.02 Standard
    122
  - Nortel Callpilot
    123
  - Meridian Mail to Callpilot Migration Utility Guide
    123
  - NN44200-502 01.02 Standard
    123
  - Nortel Callpilot
    124
  - Meridian Mail to Callpilot Migration Utility Guide
    124
  - NN44200-502 01.02 Standard
    124
Appendix A Meridian Mail and Callpilot Comparison

125
- Overview
  125
  - Nortel Callpilot
    125
  - Meridian Mail to Callpilot Migration Utility Guide
    125
  - NN44200-502 01.02 Standard
    125
  - Nortel Callpilot
    126
  - Meridian Mail to Callpilot Migration Utility Guide
    126
  - NN44200-502 01.02 Standard
    126
- Callpilot System Setup
  127
  - Nortel Callpilot
    127
  - Meridian Mail to Callpilot Migration Utility Guide
    127
  - NN44200-502 01.02 Standard
    127
  - Nortel Callpilot
    128
  - Meridian Mail to Callpilot Migration Utility Guide
    128
  - NN44200-502 01.02 Standard
    128
  - Nortel Callpilot
    129
  - Meridian Mail to Callpilot Migration Utility Guide
    129
  - NN44200-502 01.02 Standard
    129
- Comparing Switch and Server Conﬁguration
  130
  - Nortel Callpilot
    130
  - Meridian Mail to Callpilot Migration Utility Guide
    130
  - NN44200-502 01.02 Standard
    130
  - Nortel Callpilot
    131
  - Meridian Mail to Callpilot Migration Utility Guide
    131
  - NN44200-502 01.02 Standard
    131
  - Nortel Callpilot
    132
  - Meridian Mail to Callpilot Migration Utility Guide
    132
  - NN44200-502 01.02 Standard
    132
  - Nortel Callpilot
    133
  - Meridian Mail to Callpilot Migration Utility Guide
    133
  - NN44200-502 01.02 Standard
    133
  - Nortel Callpilot
    134
  - Meridian Mail to Callpilot Migration Utility Guide
    134
  - NN44200-502 01.02 Standard
    134
  - Nortel Callpilot
    135
  - Meridian Mail to Callpilot Migration Utility Guide
    135
  - NN44200-502 01.02 Standard
    135
- Comparing Call Routing
  136
  - Nortel Callpilot
    136
  - Meridian Mail to Callpilot Migration Utility Guide
    136
  - NN44200-502 01.02 Standard
    136
  - Nortel Callpilot
    137
  - Meridian Mail to Callpilot Migration Utility Guide
    137
  - NN44200-502 01.02 Standard
    137
  - Nortel Callpilot
    138
  - Meridian Mail to Callpilot Migration Utility Guide
    138
  - NN44200-502 01.02 Standard
    138
  - Nortel Callpilot
    139
  - Meridian Mail to Callpilot Migration Utility Guide
    139
  - NN44200-502 01.02 Standard
    139
- Comparing Networking Solutions
  140
- Comparing Contact Center Voice Services
  141
  - Nortel Callpilot
    141
  - Meridian Mail to Callpilot Migration Utility Guide
    141
  - NN44200-502 01.02 Standard
    141
  - Nortel Callpilot
    142
  - Meridian Mail to Callpilot Migration Utility Guide
    142
  - NN44200-502 01.02 Standard
    142
- Comparing Meridian Mail and Callpilot Terminology
  143
  - Nortel Callpilot
    143
  - Meridian Mail to Callpilot Migration Utility Guide
    143
  - NN44200-502 01.02 Standard
    143
  - Nortel Callpilot
    144
  - Meridian Mail to Callpilot Migration Utility Guide
    144
  - NN44200-502 01.02 Standard
    144
- Nortel Callpilot
  145
Appendix B Callpilot Migration Command Reference

147
- Using the Callpilot Migration Utility
  147
  - Nortel Callpilot
    147
  - Meridian Mail to Callpilot Migration Utility Guide
    147
  - NN44200-502 01.02 Standard
    147
  - Nortel Callpilot
    148
  - Meridian Mail to Callpilot Migration Utility Guide
    148
  - NN44200-502 01.02 Standard
    148
  - Nortel Callpilot
    149
  - Meridian Mail to Callpilot Migration Utility Guide
    149
  - NN44200-502 01.02 Standard
    149
  - Nortel Callpilot
    150
  - Meridian Mail to Callpilot Migration Utility Guide
    150
  - NN44200-502 01.02 Standard
    150
  - Nortel Callpilot
    151
  - Meridian Mail to Callpilot Migration Utility Guide
    151
  - NN44200-502 01.02 Standard
    151
Index

152
- Nortel Callpilot
  152
- Meridian Mail to Callpilot Migration Utility Guide
  152
- NN44200-502 01.02 Standard
  152
- Nortel Callpilot
  153
- Meridian Mail to Callpilot Migration Utility Guide
  153
- NN44200-502 01.02 Standard
  153
- Nortel Callpilot
  154
- Meridian Mail to Callpilot Migration Utility Guide
  154
- NN44200-502 01.02 Standard
  154
- Nortel Callpilot
  155
- Meridian Mail to Callpilot Migration Utility Guide
  155
- NN44200-502 01.02 Standard
  155
- Nortel Callpilot
  156
- Meridian Mail to Callpilot Migration Utility Guide
  156
- NN44200-502 01.02 Standard
  156
- Nortel Callpilot
  157
- Meridian Mail to Callpilot Migration Utility Guide
  157
- NN44200-502 01.02 Standard
  157
- Nortel Callpilot
  158
- Meridian Mail to Callpilot Migration Utility Guide
  158
- NN44200-502 01.02 Standard
  158
- Nortel Callpilot
  160
- Meridian Mail to Callpilot Migration Utility Guide
  160

Nortel Meridian Mail User Manual (273 pages)

Nortel Meridian Mail: Users Guide

Brand: Nortel | Category: Software | Size: 1.89 MB

Table of Contents

2
Table of Contents

16
- Introducing MMR
  18
  - Overview
    18
  - Components of Meridian Mail Reporter
    19
- Chapter 1 - Introducing MMR
  
  19
  - MMR Communications
    19
  - MMR Setup
    19
  - MMR Reports
    20
  - Benefits of Using Meridian Mail Reporter
    21
    
    Convenience
    21
    
    Flexibility
    21
    
    Security
    21
    
    Centralization
    22
    
    Visual Information
    22
    
    Ability to Bill Service Usage
    23
    
    Historical Information
    23
  - Background Information
    24
  - Getting Started
    24
- Chapter 2 - Getting Started
  
  24
  - Introduction
    24
  - MMR Configuration
    25
  - MMR Hardware and Software Requirements
    27
    
    Hardware
    27
    
    Optional Hardware
    28
    
    Software
    28
    
    Virtual Memory Settings for Windows 3.1
    30
    
    Windows 3.1 Protection and Multitasking
    30
    
    Windows 95 and Windows NT Protection
    31
  - MMR Package Contents
    31
  - Setting up Meridian Mail
    32
    
    Overview of Converting to Meridian Mail Release 10
    32
    
    Overview of Converting to Meridian Mail Release 11
    33
    
    Procedures for Converting to Meridian Mail Release 10 or 11
    33
    
    Cabling Information
    36
  - Installing MMR
    37
    
    Before Installation
    37
    
    Introduction
    37
- Chapter 3 - Installing MMR
  
  37
  - Installation Disks
    37
  - Configuration Options
    38
  - MMR Setup
    38
  - Online Instructions
    38
  - Installation Checklist
    39
  - Installing the Software
    40
  - After Installation
    55
    
    Changing Your Password
    55
    
    MMR Setup
    58
    
    When to Use the Three MMR Programs
    58
    
    MMR Communications
    59
    
    MMR Reports
    59
  - Using MMR and Its Online Help
    62
    
    Introduction
    62
    
    Using MMR
    62
- Chapter 4 - Using MMR and Its Online Help
  
  63
  - Installation Disk Setup
    63
  - MMR Setup
    63
  - MMR Communications
    64
    
    Download Process
    64
    
    Download Schedules
    66
    
    Critical Errors
    67
    
    Log File
    68
  - MMR Reports
    69
    
    Reports, Alerts, and Palettes
    69
    
    Reporting Interval
    70
    
    Print Preview
    72
    
    Triggered Alerts
    77
    
    Customization
    78
    
    Backup
    97
    
    Other Functions of MMR Reports
    97
  - MMR Loader
    98
  - MMR Upgrade
    99
  - Guidelines for Operating MMR
    100
    
    All Programs
    100
    
    MMR Communications
    100
    
    MMR Reports
    100
    
    MMR Setup
    100
  - Using Online Help
    102
    
    Why MMR Help Is Helpful
    102
    
    Before You Begin
    103
    
    How MMR Help Is Structured
    103
    
    How You Access MMR Help
    103
    
    Using Windows 95 Help
    103
    
    Using Windows 3.1 Help
    105
    
    How MMR Help Is Structured
    106
    
    How You Access MMR Help
    108
    
    How You Find MMR Help's Information
    109
    
    How You Find Procedural Information
    110
- Chapter 5 - Alerts
  
  119
  - Critical Seers Alert
    119
  - Seer Alert
    119
  - Application Alerts
    120
    
    Failed Outcalls Alert
    120
    
    Remote Notification Target Problem Alert
    121
    
    Failed Networking Sessions Alert
    123
    
    Failed Fax Delivery Alert
    124
  - Security Alerts
    125
    
    Excessive After-Hour Logons Alert
    125
    
    Excessive Thru-Dialer Access Alert
    129
    
    Excessive Failed Logons Alert
    130
    
    Excessive Incomplete Voice Mail Accesses Alert
    131
  - Using the Mmr Disks
    216
  - Recovering from Mishaps and Errors
    218
- Chapter 13 - Troubleshooting
  
  218

Nortel Meridian Mail Installation Quick Reference Manual (190 pages)

Modular Option EC

Brand: Nortel | Category: Network Hardware | Size: 1.09 MB

Table of Contents
7
About this Guide
11
Introduction
12
References
13
Warnings and Cautions
14
Switch Software Requirements
17
Introduction
18
Network Message Services
19
Hospitality Voice Services
20
Property Management System
21
Site Survey Checklist
23
Assembly Overview
31
Overview of Installation
32
Configuring the Mass Storage Units
35
Verify Disk and Tape Drive Jumpers and Terminators
37
Tape Drives
41
Installing a One-Node System
45
Overview
46
Verify Backplane Switches, EVB Terminator, and Address Shroud Jumper
47
Shroud Jumper
47
Location of Backplane Switches, Shrouds, and Terminators
49
Location of Components in the Module
50
Location of Components in a Module
66
Location of the Printed Circuit Packs
69
Installing the Meridian Mail to Meridian 1 Interface
81
Overview
82
Install the Network Loop Hardware
83
Install the AML Interface Card
88
Install the AML Cabling
93
Installing Peripheral Devices and Cabling
95
Overview
96
Overview of Installation
97
BIX Block Cabling for Peripheral Devices
112
Data Ports and Connectors
116
Configure the Administration Terminal
118
Configuring the Meridian 1 for Meridian Mail9-1
143
Overview
144
Checking the CPU ROM Daughterboard
146
Configuring the AML Link
148
Defining Meridian Mail in the Customer Data Block
153
Configuring the Trunk Route Data Block (NMS Only)
158
Defining the Meridian Mail Primary ACD Queues
159
Defining the Meridian Mail Secondary ACD Queues
161
Programming the Network Loop
162
Verifying the Network Loop Operation
163
Adding ACD Agents
164
Enabling the AML
167
Set Call Routing Options for User Telephone Sets
170
Saving Meridian 1 Changes
173

Nortel Meridian Mail User Manual (27 pages)

Voice Messaging

Brand: Nortel | Category: Answering Machine | Size: 0.33 MB

Table of Contents
4
Working with Meridian Mail Voice Messaging
5
Meridian Mail Voice Messaging at a Glance
6
Using Standard Commands
8
Logging in to Your Mailbox
9
Changing Your Password
10
Recording Greetings
11
Recording Your Name
12
Assigning a Custom Operator
12
Playing Your Messages
13
Calling the Sender
14
Replying to the Sender
14
Replying to the Sender and All Recipients
14
Forwarding a Message
15
Composing a Message
16
Addressing a Message
17
Addressing by Name
18
Checking and Editing Your Message
18
Adding Message Options
19
Distribution Lists
20
Express Messaging
21
Thru-Dialing
21
Remote Notification
22
When You Are the Caller
25
Your Meridian Mail Voice Messaging Numbers
26

Nortel Meridian Mail Release Note (2 pages)

Nortel Meridian Mail: Release Note

Brand: Nortel | Category: PBX | Size: 0.02 MB

Nortel Meridian Mail Reference Manual (1 page)

Nortel Meridian Mail: Reference Guide

Brand: Nortel | Category: PBX | Size: 0.04 MB

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Nortel Meridian Mail Manuals

Nortel Meridian Mail Utility Manual (160 pages)

Table of Contents

Chapter 1 How to Get Help

Chapter 2 Understanding the Migration Process

Chapter 3 Planning a Meridian Mail Data Collection

Chapter 4 Collecting Meridian Mail Data

Chapter 5 Migrating Meridian Mail Data to Callpilot

Chapter 6 Performing Post-Migration Tasks

Chapter 7 Troubleshooting

Appendix A Meridian Mail and Callpilot Comparison

Appendix B Callpilot Migration Command Reference

Index

Nortel Meridian Mail User Manual (273 pages)

Table of Contents

Table of Contents

Table of Contents

Chapter 1 - Introducing MMR

Chapter 2 - Getting Started

Chapter 3 - Installing MMR

Chapter 4 - Using MMR and Its Online Help

Chapter 5 - Alerts

Chapter 13 - Troubleshooting

Nortel Meridian Mail Installation Quick Reference Manual (190 pages)

Table of Contents

Nortel Meridian Mail User Manual (27 pages)

Table of Contents

Nortel Meridian Mail Release Note (2 pages)

Nortel Meridian Mail Reference Manual (1 page)

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