Collecting Contact Center Data - Nortel Meridian Mail Utility Manual

48 Chapter 4 Collecting Meridian Mail data
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Collecting Contact Center data

Overview
Unless you plan to recreate the voice prompts in CallPilot, you must migrate
the Meridian Mail voice prompts and voice segments (announcements and
menus) to CallPilot.
Copyright © 2007, Nortel Networks
.
Type the following name for the blank tape that you are using:
CallPilot Voice Messages.
Insert a blank tape into the Meridian Mail tape drive.
Select the OK to Start Writing Tape soft key by pressing F1.
Result: The system receives tape descriptor data, then rewinds
the tape and writes the prompt data to the tape. When the data
collection is complete, the following message appears:
Please check log file from main menu for any error
messages
Press <Return> to continue...
Press Enter to continue.
Result: The CallPilot Message Migration Tape Backup screen
appears.
Select the Exit soft key by pressing F1.
Result: The Collect CallPilot Data screen appears.
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
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