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Nortel Attendant PC Manuals
Manuals and User Guides for Nortel Attendant PC. We have
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Nortel Attendant PC manuals available for free PDF download: Software User's Manual, Quick Start Manual, Installation Manual
Nortel Attendant PC Software User's Manual (176 pages)
Nortel Meridian 1 Attendant PC VOIP Telephone: Software User Guide
Brand:
Nortel
| Category:
Software
| Size: 1.73 MB
Table of Contents
Table of Contents
5
Introducing the Meridian 1
15
Attendant PC
15
About the Attendant PC
15
Starting the Attendant PC
16
Meridian 1 Attendant PC Console Display
16
Menus
17
Two-Line Display
17
Position Busy Indicator
17
Fixed Keys
18
Loop Keys
18
Incoming Call Indicator Keys
19
Trunk Group Busy Keys
19
Placing a Call
20
Using the Attendant PC Online Help
20
Attendant PC Help Topics
20
Using the Help Index Feature
21
Attendant PC Help Index
21
Exploring the Help Console
22
Figure 4 Help Console Window
22
Working with the Tools Menu
23
Figure
23
Using the Feature List
24
Feature List Display Window
24
Figure
24
Figure
25
Fixed Features
25
Flexible Features
25
Figure
26
Virtual Features
26
Virtual List Display Window
31
Figure
31
Using the ICI List
32
Adding an ICI Key
33
ICI Specification Window
33
Figure
33
Using the ICI Keys Page
34
ICI Keys Display Window
34
Figure
34
Using the TGB Keys
35
Adding a TGB Key
35
TGB Specification Window
35
Figure
35
TGB Keys Display Window
36
Figure
36
Building a Toolbox
37
Figure
37
Figure 11 Sample Toolbox Window
38
Accessing the CPLUS Directory
39
CPLUS Directory Dialog
39
Figure
39
CPLUS Directory Look in Display
39
Using the Directory
40
Starting the Directory
41
Directory Console Display
41
Figure
41
Figure 15 Main Properties Page
42
Directory Mini-Console and Directory Default Displays
42
Creating a Directory Entry
43
Directory Display Window
43
Figure
43
General and Address Tab Displays
44
Figure
44
Columns Display Window
45
Figure
45
User Data Display Window
46
Figure
46
Figure 21 Info Display Window
47
Access Display Window
48
Figure
48
Status Display Window
49
Figure
49
Exporting Directory Dialing Numbers
50
Export Display Window
50
Export Job Display Window
50
Figure
50
Figure 26 Import Display Window
51
Importing Directory Dialing Numbers
51
Import Job Display Window
51
Changing a Directory Number (DN)
52
Searching the Directory
52
Change DN Display Window
52
P0891256 Standard 2.00 February
52
Search Directory Display
52
Figure
52
Logging off the Attendant PC
53
Working with the Config Menu
55
Figure
55
Console Configuration
56
Figure
56
Figure 30 General Tab Display
57
Figure 31 Hotkeys Tab Display
58
The Hotkeys Tab
58
The Consoles Tab
59
Consoles Display Windows
59
Figure
59
The Attendants Tab
60
Attendants Display Window
60
Figure
60
Figure
61
The Features Tab
61
Features Display Window
62
Figure
62
The Flex Keys Tab
68
Flex Keys Display Window
68
The ICI Tab
69
Figure 36 Icis Display Window
69
ICI Specification Window
70
The ICI Keys Tab
71
ICI Keys Display Window
71
Figure
71
The TGB Tab
72
Figure 39 Tgbs Display Window
72
TGB Keys Display Window
73
TGB Specification Window
73
Interface Properties
74
The Alerter Tab
74
Alerter Display Window
74
The Call Waiting Tab
75
Call Waiting Display Window
75
The Handset Tab
76
Handset Display Window
76
The Relay Tab
77
Relay Display Window
77
The Diagnostics Tab
78
Diagnostics Display Window
78
Configure Port
79
Change Password
79
COM Port Display Window
79
Change Password Display Window
79
Figure
79
Meridian 1 Attendant PC Call Processing
81
Answering a Call
81
Extending a Call to an Idle Extension
82
Extending a Call to a Busy Extension (with Camp-On)
83
P0891256 Standard 2.00 February
84
Extending a Call to Voice Mail
84
Extending a Call to a Busy Extension (with Hold)
85
Holding a Call on a Loop Key
86
Call Park
87
Timed Recall from an Unanswered Extended Call
88
Timed Recall from an Unanswered Parked Call
89
Recall from an Extension Using LINK or ATT RECALL
90
Recall from an Extension Using Transfer
91
Recall from an Extension Using Conference
92
Recall to same Attendant
93
Calling an Extension
94
Calling an Outside Number
95
Trunk-To-Trunk Call
96
Through-Dialing
97
Conference
98
Calling Another Attendant
100
Transferring a Call to Another Attendant
101
Break-In (Post-Dial)
102
Break-In (Pre-Dial)
104
Break-In (Busy Verify)
106
Sending a Warning Tone to an Extension in Line Lockout
107
Requeueing a Call to the Next Available Attendant
108
Timed Reminder Recall
109
Centrex/Exchange Line Switchhook Flash
110
Remote Call Forward
111
Call Forward/Hunt Override
113
Attendant Console Autoline
114
Individual Attendant Directory Number (IADN)
115
Attendant Emergency Codes
115
Recovery on Misoperation of Attendant Console
116
Meridian 1 Attendant PC Features
117
Attendant Blocking of Directory Number
118
To Block a DN
118
To Place an Outgoing Call for the Blocked DN
118
To Release a Blocked DN
118
To Notify a Blocked DN of an Established Call
118
Attendant Break-In Busy Indication and Prevention
119
Attendant Monitor: Monitoring a DN
119
Attendant Monitoring: Monitoring a Trunk
120
Auto Dial
121
Calling an Auto Dial Number
121
Storing an Auto Dial Number
122
Automatic Wake up
122
Programming a Wake-Up Call
122
Canceling a Wake-Up Call
123
Unanswered Wake-Up Calls
124
Making a VIP Wake-Up Call
124
Barge-In
125
Busy Verify
125
Charge Account
126
Entering an Account Number after Dialing a Call
126
DID Route Conversion
127
Do-Not-Disturb
128
Setting up Do-Not-Disturb
128
Using Do-Not-Disturb
128
Cancelling Do-Not-Disturb
129
Overriding Do-Not-Disturb
129
Testing Do-Not-Disturb
130
End-To-End Signaling
130
Enhanced Night Service
131
Turning Enhanced Night Service on and off
132
Enhanced Secrecy
132
Malicious Call Trace
133
Night Service
134
P0891256 Standard 2.00 February
134
Turning Night Service on and off
134
Displaying and Changing the Night Service Option Number
135
Paging
135
Position Busy
135
Radio Paging
136
Automatic Pre-Selection
136
Automatic Post-Selection
136
Manual Post-Selection
137
Manual Pre-Selection
137
Semi-Automatic Camp on
137
Series Call
138
Speaking Privately (Splitting)
138
Speed Call
139
Calling a Speed Call Number
139
Storing a Speed Call Number
139
Stored Number Redial
140
Redialing a Stored Number
140
Storing a Stored Number Redial Number Ahead of Time
141
Storing a Stored Number Redial Number During a Call
141
System Speed Call
142
Meridian 1 Attendant PC Network Features
143
Centralized Attendant Service
143
Answering a Call to a Remote Console
143
Extending a Call to an Idle Extension
144
Extending a Call to a Busy Remote Extension
145
Putting a Call on Silent Hold
145
Remote Recall
146
Transferring a Recall to Another Remote Extension
146
Network Attendant Service
147
Answering a Call from a Remote Console
147
Extending a Call to a Busy Remote Extension
148
Extending a Call to an Idle Remote Extension
149
Remote Recall
149
Transferring a Call to Another Remote Extension
150
Networking (ESN, ISDN) Features
150
Authorization Code
150
Charge Account
151
Expensive Route Warning Tone
151
Extending a Call-Off-Hook Queueing
151
Network Speed Call
152
Routing Control
152
Using the Meridian 1 Attendant PC Help Facility
153
About the Help Facility
153
The Help Menu
153
Console Help F1
154
Using the Contents Tab
155
Console Help Window
155
Figure
155
Using the Index Tab
156
Contents Tab Window
156
Figure
156
Index Tab Window
156
Using the Find Tab
157
Using the Options Menu
157
Find Tab Window
157
Accessing Glossary Features
158
About Meridian 1 Attendant PC Software
158
Glossary Window
158
P0891256 Standard 2.00 February
158
List of Terms
159
P0891256 Standard 2.00 February
160
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Nortel Attendant PC Quick Start Manual (64 pages)
Nortel Meridian 1 Attendant PC VOIP Telephone: Quick Start
Brand:
Nortel
| Category:
Software
| Size: 0.58 MB
Table of Contents
Table of Contents
5
Ready
9
Connect the Handset or Headset
9
Connecting the Handset and Headset
9
Ready, Set
11
Starting the Meridian 1 Attendant PC
11
Meridian 1 Attendant PC Console Display
11
Configuring Your Personal Toolbox
12
Sample Toolbox Window
13
Figure
13
Ready, Set, Go
15
Answering a Call
15
Extending a Call
16
Extending a Call to Voice Mail
17
Placing a Call
18
Calling an Extension
18
Calling an Outside Number
19
Calling Another Attendant
20
Using the Directory
22
Creating a Directory Entry
22
Console's Tools Menu Display
22
New Directory Display
23
Figure 6 General Tab Display
23
Figure 7 Address Tab Display
24
User Data Display Window
25
Figure
25
Editing a Directory Entry
26
Shift Display Window
26
Figure
26
Deleting a Directory Entry
27
Directory Tab Displays
27
Using Information Screens
28
Using Hotkeys
29
Figure 11 Hotkeys Tab Display
29
Creating Virtual Feature Keys
31
Creating Auto Dial Keys
36
Using the Feature List
39
Figure 12 Features List Display
39
Using the ICI Keys
40
Using the TGB Keys
41
Stop
43
Position Busy/Night Service
43
Logging off the Attendant PC
43
Using the Help Facility
45
Attendant PC Help Topics
45
List of Terms
47
Nortel Attendant PC Installation Manual (20 pages)
LAN Interface
Brand:
Nortel
| Category:
Software
| Size: 0.17 MB
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