After Recording An Auto Attendant Greeting, I Can't Play It Back; Calls Are Not Always Reaching My Voicemail; Calls Across The Lan Are Lower In Volume; Voip - Talkswitch CT.TS005.003904 User Manual

2. Check the unit ID of each unit. If the lights on one or more units are flashing, there is a
conflict with the unit ID numbers assigned to each TalkSwitch unit. Connect a phone to each
TalkSwitch unit and lift the handset. It will tell you immediately if a unit ID number needs
to be assigned. Follow the instructions. You can press #00# to check the unit ID of the unit
you are connected to.

After recording an auto attendant greeting, I can't play it back

1. Try again in a few minutes. After recording an auto attendant on one of the TalkSwitch
units, it will copy it to other TalkSwitch units on the LAN. During this process, you cannot
listen to that particular auto attendant.

Calls are not always reaching my voicemail

When the system is in high use, all channels across the LAN might be in use, so calls cannot be
transferred to extensions or voicemail. If this situation happens frequently, consider optimizing
the way the system uses the lines.
1. In the Line Hunt Groups page, select the For all hunt groups, hunt lines on same unit first
check box. This arrangement keeps most of the traffic on unit 1 and any outbound calls
made from any extension will go out on the same unit the extension is connected to. This
also applies for inbound calls that are forwarded to remote extensions. The call will be
forwarded out on a line belonging to the same unit the call came in on. The call will only be
forwarded on the other TalkSwitch unit if no telephone line on that first unit is available.
2. Ensure frequently used extensions are connected to units with enough lines out to reduce
LAN traffic.
Example: You have two TalkSwitch units, six telephone lines and 12 employees. The six
lines have the hunt/rollover service from the phone company. Suggested setup: Plug the
four highest traffic lines into unit 1. Also, connect the eight highest phone usage employee
extensions to unit 1. Connect the remaining lines and extensions to unit 2.

Calls across the LAN are lower in volume

1. Check the Telephone Lines - Audio page. You may need to change the transmit level or
impedance matching on one or more lines to compensate for high loss lines. If these
controls are set incorrectly and your lines are problematic, you may hear an echo when calls
are made across the LAN.

VoIP

I hear a re-order tone when I try to dial a VoIP location

1. Confirm the number dialed is actually part of the VoIP group (i.e. registered with the same
proxy/registrar server as your TalkSwitch, IP gateway or IP extension is registered with.
2. Ensure TalkSwitch has all proper settings in the IP Configuration and VoIP
Configuration pages.
3. Ensure the number you are dialing is registered with your TS proxy registrar. Go to the VoIP
Configuration page and click the View Registrar Entries button.

Callers complain the sound is distorted or choppy

1. Your broadband connection may not have enough upstream bandwidth to support many
simultaneous VoIP calls. In the Codec Options window, you may need to disable the G.711
and G.726 codecs and only use G.729.
T R O U B L E S H O O T I N G A N D S U P P O R T 246