Support - Talkswitch CT.TS005.003904 User Manual

1. Choose Troubleshooting > Test Firewall. The Test Firewall window appears.
2. Select the services you want to check.
3. Click Test Ports. The system will check the ports of the selected services.

Support

The Troubleshooting > Support command allows you to automatically e-mail log files to
TalkSwitch Customer Support. Only use this command as directed, after receiving a Case ID from
TalkSwitch Customer Support.
Automatically e-mailing log files requires Microsoft Outlook to be configured as your default e-
mail client. Note that the e-mail will only include information related to your
TalkSwitch system.
1. Choose Troubleshooting > Support. The Support window appears.
2. Enter the Case ID supplied by TalkSwitch Customer Support.
If you use a different e-mail client, or don't have one configured (e.g. you use a web-based e-
mail service like Hotmail) you can manually e-mail the log files. Address the e-mail to
support@talkswitch.com. Enter the Case ID in the Subject line. Attach the .zip file listed in the
Support window.
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