Caller Id Based Routing - Talkswitch CT.TS005.003904 User Manual

CALLER ID BASED ROUTING

Incoming calls include caller ID information. The caller ID includes the phone number and
perhaps the name of the caller. The Caller ID Based Routing page allows you to set up call
handling based on the caller ID information. The system will check the caller ID of each
incoming call. If the caller ID matches a caller ID entry, the system will route the
call accordingly.
For example, if the call is from an important client, the call can be routed directly to the
president's extension. If no caller ID is present, the call can be routed to voicemail.
You can define up to 200 caller ID entries. Each caller ID entry has an optional name, a phone
number and a routing assignment. The routing assignment can use call handling set up for a
group, or can display an alternate name on the user's extension, instead of the name from the
caller ID.
If caller ID entries have phone numbers with overlapping digits, the system will use the best
(longest) match to route the call. For example, the first entry routes calls from phone numbers
that start with 5551. The second entry routes calls from phone numbers that start with 555. If
the incoming call is from 555-1234, both entries match. However the system will use the first
entry because it is a better match with a longer set of matching digits.
You can set up call handling for up to ten groups for Mode 1, Mode 2 and Holiday Mode. Call
handling for a group is identical to call handling for telephone numbers, except you can set the
ring pattern for each group. Depending on the caller ID, an incoming call can ring selected local
extensions in sequence, and then play an auto attendant or announcement, or go to a voice
mailbox. Alternatively, it can immediately play an auto attendant or announcement, or go to a
voice mailbox, without ringing the extensions.
1. Select the Caller ID Based Routing page.
T A L K S W I T C H C O N F I G U R A T I O N 137