Placing Calls On Hold; Transferring Calls To An Extension; Unscreened Transfer; Screened Transfer - Talkswitch CT.TS005.003904 User Manual

Placing calls on hold

1. Press Flash to place the call on hold.
2. Press Flash again to take the call off hold.
3. If you have multiple callers on hold or in queue at your extension, press Flash 7 to retrieve
callers on a first in/first out basis.
If you put a caller on hold using the Hold button on some third party analog phones, you won't
be able to access Talkswitch features while the caller is holding. If you have music on hold
enabled, the caller will not hear music while on hold.
While a call is on hold, your phone will ring once each time the reminder timer expires. See Call
Reminders on page 178.

Transferring calls to an extension

You can initiate a transfer from a local extension to another local extension, remote extension
or ring group.

Unscreened transfer

1. Press Flash to put the caller on hold.
2. Dial the extension you want to transfer to, and then hang up. The caller is taken off hold
when the receiving extension answers. If the extension is busy or the call not answered, the
system can either perform the call cascade's Busy action or No Answer action, or can ring
back the extension that transferred the call. See To local extension tab on page 175.

Screened transfer

1. Press Flash to put the caller on hold.
2. Dial the extension number you want to transfer to, and wait for them to answer.
• If the person at the receiving extension wishes to take the call, complete the transfer by
hanging up or pressing Flash 4. The caller is immediately taken off hold and connected
to the receiving extension. You hear an internal dial tone.
• If the person at the receiving extension does not wish to take the call, return to the
caller by pressing Flash 5.
• If you dial an extension that is busy or not answered, you can complete the transfer by
hanging up or pressing Flash 4. The call will be routed according to that extension's call
cascade settings. You hear an internal dial tone.
If you handle many calls, you may want to complete or cancel a transfer without hanging up.
Flash 4 will complete the transfer and provide an internal dial tone. Flash 5 cancels the
transfer and connects you back to the caller.

Transferring calls to an outside number

You can initiate a transfer from a local extension to an outside number.
If the telephone line has the 3-Way Calling/Conference service or the Transfer and Clear service,
and the local extension has enabled Allow the use of same line connect (by dialing 80), the user
can select hunt group 80 to dial the outside number on the same line the caller is on.
U S I N G T A L K S W I T C H 192