Caller Id Lookup List; Caller Id Routing Groups - Talkswitch CT.TS005.003904 User Manual

Caller ID lookup list

The Caller ID lookup list area allows you to define up to 200 caller ID entries. Each entry has an
optional name, a phone number and a routing assignment. The routing assignment can use call
handling set up for a group, or can display an alternate name on the user's extension, instead of
the name from the caller ID.
1. Optionally, enter the name in the Replace Caller ID name with box. The extension will
display this alternate name, instead of the name from the caller ID.
2. Select the Caller ID type to match. Choices are:
• Private/blocked — Defines an entry for incoming calls that have caller ID blocked for
privacy reasons.
• Long distance/unknown — Defines an entry for incoming calls that don't have caller ID.
• Phone number ends with — Defines an entry for an incoming call from a phone number
that ends with the specified digits. For example, you can enter an important client's
phone number if you want to route their calls directly to the president's extension.
All incoming calls from phone numbers with ending digits that match the specified
digits will be routed the same way. For example, the specified digits are 5551212. The
system will use the same routing if the phone number is 555-1212, 613-555-1212 or 416-
555-1212.
• Phone number starts with — Defines an entry for an incoming call from a phone number
that starts with the specified digits. For example, you can enter an area code if you want
to route long distance calls to a particular extension for faster processing, or if you want
to route telemarketers with 1-800 numbers directly to voicemail.
All incoming calls from phone numbers with starting digits that match the specified
digits will be routed the same way. For example, the specified digits are 1800. The
system will use the same routing if the phone number is 180-0121, 1-800-123-4567 or 1-
800-555-1234.
3. If you selected Phone number ends with or Phone number starts with, enter the digits.
4. Select the routing in the When matched, perform the following list. Choices are:
• use original Caller ID — The caller ID will not affect call routing.
• Replace Caller ID name — The caller ID will not affect call routing, but the extension will
display the alternate name, instead of the name from the caller ID.
• Route using Group [1–10] — The caller ID is used to route the call according to the
specified group. The extension will display the alternate name, instead of the name from
the caller ID.

Caller ID routing groups

The Caller ID routing groups area allows you to set up call handling for up to ten groups for Mode
1, Mode 2 and Holiday Mode. Call handling for a group is identical to call handling for telephone
numbers, except you can set the ring pattern for each group. Depending on the caller ID, an
incoming call can ring selected local extensions in sequence, and then play an auto attendant or
announcement, or go to a voice mailbox. Alternatively, it can immediately play an auto
attendant or announcement, or go to a voice mailbox, without ringing the extensions.
T A L K S W I T C H C O N F I G U R A T I O N 138