Talkswitch Unit; Email Log File; Retrieving Call Data Records; Call Reporting - Talkswitch CT.TS005.003904 User Manual

TalkSwitch unit

The TalkSwitch Unit area allows you to select the TalkSwitch unit that will process the CDRs. It is
enabled if you selected Real-time to Serial/USB port or Store to File on TalkSwitch.
1. Select the TalkSwitch unit that will process the CDRs. Only active units are available.

Email log file

The Email Log File area allows you to have the system regularly e-mail a log file containing the
CDRs. It is enabled if you selected Store to File on TalkSwitch.
Note that if you want the system to e-mail a log file, you must configure the outgoing mail
server (SMTP). See Email Service on page 40.
1. To have the system e-mail the log file, select the Enabled check box.
2. Enter the Email Address.
3. Select the Time to send.
4. Select the Days to send.

RETRIEVING CALL DATA RECORDS

There are two methods for retrieving CDRs:
• Call Reporting licensed add-on application
•

Browser

Call reporting

The Call Reporting licensed add-on application automatically connects to the TalkSwitch unit,
downloads the CDRs, and builds detailed reports of call activity. The application requires the
Store to File on TalkSwitch setting in the Call Logging window.
Browser
You can connect to the TalkSwitch unit and download the CDRs using a browser. Retrieving the
CDRs using a browser requires the Store to File on TalkSwitch setting in the Call Logging window.
1. Select the IP Configuration page in the TalkSwitch management software, and note the
Unit IP Address (e.g. 192.168.1.102).
2. Select the Administration page in the TalkSwitch management software, and note the
System name. You will also require the System password.
3. Enter the following into the Address field of a web browser: http://, followed by the unit IP
address, followed by :8484/ (e.g. http://192.168.1.102:8484/). The Log in
window appears.
C A L L D E T A I L R E C O R D L O G G I N G 214