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Talkswitch TS-860i User Manual

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T A L K S W I T C H
U S E R G U I D E
®
TALKSWITCH
TS-850i AND
TS-860i TELEPHONE
C T.T P 0 0 5 . 0 1 1 1 0 4
A N S W E R S W I T H I N T E L L I G E N C E
®

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Summary of Contents for Talkswitch TS-860i

  • Page 1 TALKSWITCH TS-850i AND TS-860i TELEPHONE C T.T P 0 0 5 . 0 1 1 1 0 4 A N S W E R S W I T H I N T E L L I G E N C E...
  • Page 2 Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as...

  • Page 3: Table Of Contents

    Checking and updating firmware ........12 Configuring the TS-850i/TS-860i as an IP extension ......13 Configuring the TS-850i/TS-860i for use within the office .
  • Page 4 Caller ID ............29 Using the TS-850i/TS-860i with a traditional phone line ....30 Holding and transferring calls .
  • Page 5 Configuring the analog local extension handset ..... 51 Configuring the TS-850i/TS-860i as a standalone IP phone ....51 Configuring a static IP address .

  • Page 7: Introduction

    Indoor range up to 150 feet (50 m). Outdoor range up to 1000 feet (300 m). • Talk time up to 8 hours on the TS-850i and 10 hours on the TS-860i. Standby up to 240 hours on the TS-850i and 200 hours on the TS-860i.

  • Page 8: Parts List

    Parts list In addition to the TS-850i and TS-860i Start Guide and the TS-850i and TS-860i User Guide, the following items are included in your TS-850i/TS-860i package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator or reseller.

  • Page 9: Handset - Front View

    Handset — front view TS-860i handset E V E R Y C A L L C O U N T S...

  • Page 10: Handset - Side View

    Handset — side view TS-860i handset T S - 8 5 0 i A N D T S - 8 6 0 i U S E R G U I D E...

  • Page 11: Handset Charger

    Handset charger TS-860i charger Base — front view Base — rear view E V E R Y C A L L C O U N T S...

  • Page 12: Handset Screen - Idle Mode

    OK key to select a menu. TS-860i charger T S - 8 5 0 i A N D T S - 8 6 0 i U S E R G U I D E...

  • Page 13: Installing The Ts-850I/Ts-860I

    Line port on the base to the telephone wall socket. This will allow you to use the TS-850i/ TS-860i with a traditional phone line. 4. Connect the power adapter from the power outlet to the power supply connector.

  • Page 14: Installing The Handset Charger

    Use only approved rechargeable batteries. Never use other batteries or conventional alkaline batteries. TS-850i: AA Nickel Metal Hydride (Ni-MH) 1800+ mAh 1.2V. TS-860i: Lithium Ion (Li-ion) 650 mAh 3.7V. 1. Release the battery cover from the bottom. TS-860i handset T S - 8 5 0 i A N D T S - 8 6 0 i U S E R G U I D E...

  • Page 15: Charging The Batteries

    1. Place the handset in the handset charger. The handset turns on, and the battery charge indicator in the display starts to flash. TS-860i handset 2. Charge the batteries for at least 10 hours before first use. E V E R Y C A L L C O U N T S...

  • Page 16: Registering Handsets With The Base

    3. Place the handset in the handset charger. The handset automatically registers with the base, and the Configure SIP Domain message appears on the display. This message indicates that you must configure the TS-850i/TS-860i as an IP extension, as described later. Once the handset is registered, the left connection status indicator in the display will turn yellow.

  • Page 17: Using The Handset Itself

    Using the handset itself 1. Press the Reset button on the back of the base. A five-minute registration period starts. 2. In Idle mode, press the OK key on the handset to access the Main menu. 3. Choose Settings, and then press the OK key. 4.

  • Page 18: Checking And Updating Firmware

    Checking and updating firmware Occasionally, you may want to check and/or update the TS-850i/TS-860i firmware. To check the current firmware version: 1. In Idle mode, press the Increase Volume button on the left side of the handset. After a brief delay the phone will display a System Status screen.

  • Page 19: Configuring The Ts-850I/Ts-860I As An Ip Extension

    NOTE: The TS-850i requires version 6.11 or greater of the TalkSwitch management software and the TS-860i requires version 6.50 or greater, which is available at http://global.talkswitch.com. Configuring the TS-850i/TS-860i for use within the office If the TS-850i is located within the office, it connects to your TalkSwitch system over the local area network (LAN).
  • Page 20 4. Set the Extension type to IP Extension. 5. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next. 6. Enter the user’s First name and Last name. The names are used for caller ID and the dial-by-name directory.

  • Page 21: Ip Extension Details Area

    ID settings (VoIP only), call handling and voicemail. 3. After configuring the extensions, choose File > Save. The TalkSwitch system will automatically configure each handset. E V E R Y C A L L C O U N T S...

  • Page 22: Configuring The Ts-850I/Ts-860I For Use Outside The Office

    Run the firewall test to ensure the appropriate ports are forwarded from the router at the TalkSwitch location to the TalkSwitch unit acting as proxy. There should be no need to make any adjustments to the firewall at the remote location.
  • Page 23 3. Set the Extension type to IP Extension. 4. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next. 5. Enter the user’s First name and Last name. The names are used for caller ID and the dial-by-name directory.

  • Page 24: Ip Extension Details Area

    ID settings (VoIP only), call handling and voicemail. 4. After configuring the extensions, choose File > Save. The TalkSwitch system will create a file used to configure each handset.

  • Page 25: Configuring The External Ip Extension Handset

    Use the navigation keys to choose the period, and then press the OK key. 6. Press the Save softkey to accept the changes, and then press the Back key. 7. When prompted to reboot the base, select Yes. The TS-850i/TS-860i will automatically download the configuration from the TalkSwitch system.

  • Page 26: Configuring The Handset

    CONFIGURING THE HANDSET Enabling auto answer mode You can set the TS-850i/TS-860i to auto answer when you pick up the handset from the handset charger. 1. In Idle mode, press the OK key to access the Main menu. 2. Choose Settings, and then press the OK key.

  • Page 27: Changing The Audio Settings

    Ringer melody — Sets the ringtone for incoming VoIP and Landline calls. The Intercom setting is for intercom calls between handsets connected to the same base, but is not used with a TalkSwitch system. • Ringer volume — Sets the volume of the ringtone.

  • Page 28: Using The Ts-850I/Ts-860I

    USING THE TS-850i/TS-860i Using the speakerphone During a call, press the speakerphone button on the side of the phone. To deactivate the speakerphone, press the speakerphone button again. See Handset — side view on page 4. NOTE: To enjoy the best sound quality, place the handset horizontally with the loudspeaker facing up (located on the back of the handset).

  • Page 29: Typing Text And Numbers

    Typing text and numbers When you are using the keypad to dial a number, you can only enter numbers. When you are using the keypad to enter other information (such as adding a new contact), you may use alphanumeric characters or symbols. Two softkeys will be displayed: Erase and Options.

  • Page 30: Making And Answering Calls

    Calling an extension You can call a local extension, remote extension, ring group, general voice mailbox, or a VoIP number within a TalkSwitch VoIP network. 1. In Idle mode, dial the extension number, and then press the Green Phone key.

  • Page 31: Making A Call Using A System Speed Dial Number

    Making a call using a system speed dial number A system speed dial number allows you to quickly call an outside number from any local extension. The administrator maintains the list of system speed dial numbers. 1. In Idle mode, dial the speed dial range defined by Administration, and then press the Green Phone key.

  • Page 32: Making A Call Using Redial

    Making a call using redial 1. In Idle mode, press the Options softkey. 2. Choose Redial, and then press the OK key. The most recently dialed number is displayed. 3. If a hunt group is required, ensure that hunt group is inserted in front of the phone number.

  • Page 33: Making A Conference Call

    Rejecting the call routes it to your extension’s answered (but rejected) call cascade (e.g. voicemail or another user). You can also set the TS-850i/TS-860i to auto answer when you pick up the handset from the handset charger. In this case you do not have to press the Green Phone key.

  • Page 34: Answering Call Waiting

    Answering call waiting 1. If you hear the call waiting tone during a call, press the Green Phone key. The first call is put on hold automatically. 2. To switch between the two calls, press the Options softkey, choose Swap calls, and then press the OK key.

  • Page 35: Rejecting A Call

    1. In Idle mode, press the OK key to access the Main menu. 2. Choose Settings, and then press the OK key. 3. Choose Telephony settings, and then press the OK key. 4. Choose Call groups, and then press the OK key. 5.

  • Page 36: Using The Ts-850I/Ts-860I With A Traditional Phone Line

    Using the TS-850i/TS-860i with a traditional phone line When connected to the traditional telephone network (PSTN) or to a TalkSwitch system as an analog extension, FLASH is engaged by pressing the R# key on a TS-850i or the key on the TS-860i. The key MUST be held for approximately 2 seconds until you connect to the other caller (call waiting) or receive dial tone to initiate a calling feature.

  • Page 37: Holding And Transferring Calls

    HOLDING AND TRANSFERRING CALLS Placing a call on hold 1. During a call, press the Hold softkey. Taking a call off hold 1. Press the Options softkey, choose Retrieve call, and then press the OK key. Transferring a call 1. During a call, press the Hold softkey. 2.

  • Page 38: Attended Transfer

    Attended transfer 1. During a call, press the Hold softkey. 2. Choose a contact or dial the number, and then press the Green Phone key. 3. If the person wants the call, press the Options softkey, choose Transfer, and then press the OK key. 4.

  • Page 39: Parking Calls And Paging

    Two-way intercom paging Two-way intercom paging connects your phone to the other extension’s speaker, and allows the other user to respond. The other phone must be a TalkSwitch phone. Note that a TS-850i cannot receive a two-way intercom page. 1. In Idle mode, dial 84 + extension, and then press the Green Phone key.

  • Page 40: Overhead Paging

    Overhead paging Overhead paging connects your phone to the PA amplifier connected to the TalkSwitch unit. 1. In Idle mode, dial 0, and then press the Green Phone key. T S - 8 5 0 i A N D T S - 8 6 0 i U S E R G U I D E...

  • Page 41: Voicemail

    The voicemail indicator (the tip of the antenna on the TS-850i) flashes to indicate there is a new voicemail message. On the TS-860i, the indicator appears in the status bar on the screen. New Voicemail also appears on the screen.

  • Page 42: Controlling Message Playback

    Controlling message playback While listening to a voicemail message, you can use the following message playback controls. Rewind 10 seconds Press 1 Skip ahead 10 seconds Press 3 Check time and date Press 5 Delete message Press 7 Skip to next message Press Go to beginning Press 11...

  • Page 43: Other Features

    OTHER FEATURES If you have direct line access enabled, you will automatically access an outside line. To place an intercom call or to access features indicated with a , first dial Toggling do not disturb mode You can toggle do not disturb mode off and on. Do not disturb mode prevents your phone from ringing, and immediately routes incoming calls according to your extension’s do not disturb call cascade.

  • Page 44: Call Log

    CALL LOG The call log keeps track of all your incoming and outgoing calls. It consists of four different call logs that you can scroll through using the navigation keys on the handset. There are call logs for all calls, missed calls, incoming calls and outgoing calls.

  • Page 45: Contacts

    CONTACTS Contacts are stored names and numbers that allow you to easily dial them. The Contacts menu consists of one or more groups that you can scroll through using the left/right navigation keys on the handset. The names and numbers are listed in alphabetical order for each group.

  • Page 46: Deleting A Contact

    Deleting a contact 1. In the Main menu, choose Contacts, and then press the OK key. 2. Choose the contact you want to delete. 3. Press the Options softkey, choose Delete contact, and then press the Yes softkey when prompted to delete the contact. 4.

  • Page 47: Changing The Default Number For A Contact

    Changing the default number for a contact The first number you save for a contact is automatically the default number. If you use speed dial, for example, it is always the default number that is dialed. You can always change the default number for a contact. 1.

  • Page 48: Adding A Call Log Number To Contacts

    Adding a call log number to contacts 1. In Idle mode, press the Call log softkey. 2. Choose the number you want to add to contacts. 3. Press the Options softkey, choose Add as contact, and then press the OK key. The number is automatically added to the new contact.

  • Page 49: Editing A Group

    Editing a group 1. In the Main menu, choose Contacts, and then press the OK key. 2. Press the Options softkey, choose Groups, and then press the OK key. 3. Choose the group you want to edit. 4. Press the Options softkey, choose Edit group, and then press the OK key. 5.

  • Page 50: Removing A Contact From A Group

    Removing a contact from a group 1. In the Main menu, choose Contacts, and then press the OK key. 2. Choose the contact that you want to remove from a group. 3. Press the Options softkey, choose Edit contact, and then select Groups. 4.

  • Page 51: Troubleshooting

    The following is a list of solutions to the most common issues that you may experience when you use the TS-850i/TS-860i. Most of the problems you can easily solve yourself, whereas others require that you contact your service provider.
  • Page 52 Problem Possible causes Possible solutions The handset is Re-register the registered to the wrong handsets for each base, base. (continued) one base at a time. After pressing the Reset button on a base, wait at least five minutes before pressing the Reset button on the next base.
  • Page 53 Possible causes Possible solutions I can’t make Internet The configuration of Check that you have calls, the VoIP indicator the TS-850i/TS-860i is configured your TS- on the base is not lit, not complete. 850i/TS-860i properly. and the right status Go to the TalkSwitch...
  • Page 54 Ensure that your router left corner of the always assigns the same display is black. IP address to your TS- (continued) 850i/TS-860i when using port forwarding. For more information, check your router’s user guide. The router firmware Check your router’s user needs updating.
  • Page 55 Problem Possible causes Possible solutions I cannot make Internet The SIP server is down. Contact your Internet calls, but it worked Telephony Service yesterday. (continued) Provider. The Internet Contact your connection is down. broadband provider. E V E R Y C A L L C O U N T S...

  • Page 56: Appendix A - Optional Configuration Methods

    Configuring the TS-850i/TS-860i as an analog local extension Once you have completed the procedures in Installing the TS-850i/TS-860i on page 7, you can configure the TS-850i/TS-860i as an analog local extension. The base will support one extension. If multiple handsets are registered with the base, they will share the extension.

  • Page 57: Configuring The Analog Local Extension Handset

    Configuring the TS-850i/TS-860i as a standalone IP phone Once you have completed the procedures in Installing the TS-850i/TS-860i on page 7, you can configure the TS-850i/TS-860i as a standalone IP phone without using the TalkSwitch management software. If necessary, you will configure a static IP address for the base.

  • Page 58: Configuring A Static Ip Address

    Configuring a static IP address If your network supports dynamic assignment of IP addresses (DHCP), you can skip this section. If your network does not support DHCP, you must set the static IP address of the base. NOTE: When entering IP addresses, enter periods as described in Configuring the external IP extension handset on page 19.
  • Page 59 6. Click Voice Settings. The Voice Settings page appears. 7. Complete the Voice Server settings with account information from your ITSP (Internet telephony service provider). Contact your ITSP for more information. 8. Click SAVE CHANGES. The system saves the changes and then returns to the main page.

  • Page 60: Legal

    REN for the calling area. For the EU: The telephone’s conformity with EU directives is confirmed by the CE symbol. We hereby declare that the LAN Cordless TS-850i/TS-860i is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 61: Warranty

    WARRANTY For detailed warranty information, please visit the support section at http:// global.talkswitch.com. Warranty repair services Should the set fail during the warranty period: • In North America, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions.
  • Page 62 We trust your TS-850i/TS-860i telephone will provide exceptional features, performance and value to your business. Should you have any further questions, please contact your authorized TalkSwitch reseller. If you purchased directly from TalkSwitch, visit the support section at http://global.talkswitch.com. We welcome your feedback, comments and suggestions. Please e-mail us at info@talkswitch.com or write us at TalkSwitch, 1545 Carling Avenue,...
  • Page 63 IP extension 19 Batteries IP extension 13 charging 9 standalone IP phone 51 installing 8 TS-850i/TS-860i 13 Call log 38 adding a number to an existing contact 42 adding a number to contact 42 calling 25 E V E R Y C A L L C O U N T S...
  • Page 64 Installing group 43 base 7 Emergency call 26 batteries 8 Enabling auto answer mode 20 handset charger 8 Ending a call 29 TS-850i/TS-860i 7 Ethernet cable 7 IP extension Extension configuring 13 calling 24 External IP extension configuring 16 Keypad...
  • Page 65 Picking up a call 28 Placing a call on hold 31 Port forwarding 16 Unlocking the keypad 22 Power adapter 7, 8 Using the TS-850i/TS-860i with a Protocols 1 traditional phone line 30 Public IP address 19 Viewing registered handsets 11...

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