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Talkswitch TS-350i Start Manual

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T A L K S W I T C H
®
S T A R T G U I D E
TALKSWITCH
®
TS-350i TELEPHONE
C T.T P 0 0 5 . 0 1 3 5 0 1
A N S W E R S W I T H I N T E L L I G E N C E
®

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Summary of Contents for Talkswitch TS-350i

  • Page 1 TALKSWITCH ® TS-350i TELEPHONE C T.T P 0 0 5 . 0 1 3 5 0 1 A N S W E R S W I T H I N T E L L I G E N C E...

  • Page 2: Table Of Contents

    Provisioning the TS-350i ........
  • Page 3 Using the TalkSwitch IP Phone Update Utility ........

  • Page 4: Introduction

    This adapter is rated with an output of 48v DC at 0.3 A and a positive tip. About this Guide This guide describes how to physically set up your TS-350i phone and a brief overview of features. For detailed instructions on using the phone, please download the user guide from http://www.talkswitch.com/us/en/support/documentation/phones.
  • Page 5 Figure 1: TS-350i Front Item Function Softkeys — Softkeys are interactive and change function based on the state of the phone. Flexible keys — Multi-colored LED keys that can be assigned to engage and monitor lines, extensions or queues. They can also be programmed as function and speed dial keys.

  • Page 6: Flexible Key States

    Park and others. LCD Layout The TS-350i phone has a 140 by 48 dot graphic LCD arranged to show 5-lines of text and is used to display information to the user. The top-bar status line displays icons, date and time. The bottom line shows choices associated with the three (3) context-sensitive softkeys located just below the LCD.

  • Page 7: Installing The Ts-350I

    PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The TS-350i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power from the port.

  • Page 8: Attaching The Stand

    Attaching the Stand The angle of the phone is set by the attachment of the provided stand in one of two positions (30° or 55°). To attach the stand, 1. Choose the desired angle for the phone. 2. Align the tabs on the stand with the notches in the base of the phone. 3.

  • Page 9: Wall Mounting

    Wall Mounting The TS-350i phone supports wall mounting via the base of the phone housing. Wall mount the TS-350i using the instructions below in Figure 4. • Mark and drill two 7 mm holes for plastic wall anchors (not included) with a vertical separation of 10 cm.

  • Page 10: Provisioning The Ts-350I

    If not yet configured in the TalkSwitch system, then the MAC address of the phone will be visible as an choice for that model of phone in the Local Extensions section of the configuration.

  • Page 11: Personalizing Your Phone

    PERSONALIZING YOUR PHONE To access the configuration menu: • Press the button. To select an item: • Dial the digit associated with the menu item or • Use the Down softkey to move the cursor to the next item, then press the Select softkey to select an option.

  • Page 12: Phone Settings

    Phone Settings Under the Phone Settings menu, the following parameters can be altered. — LCD Contrast — Ring Settings — Disable Ringer — Headset Auto Mode — Flexible Key Settings — Time Configuration — Firmware Update — Outgoing Call Lock —...
  • Page 13 Default Ring Tone To change the Default Ring Tone for the IP phone: • Press the button. • Press the digit, or move the cursor to 3. Phone Settings using the Down softkey and press the Select softkey. • Press the digit, or move the cursor to 2.

  • Page 14: Disable Ringer

    Delayed Ring To configure the delayed ring option: • Press the button. • Press or move the cursor to 3. Phone Settings using the Down softkey and press the Select softkey. • Press or move the cursor to 2. Ring Settings using the Down softkey and press the Select softkey.

  • Page 15: Headset Auto Mode

    TalkSwitch phone system and do not require manual configuration. Speed Dial Number The TS-350i phone includes a phone book that supports up to 80 entries. Each phone book record includes a speed dial number consisting of two (2) digits. Dialing the speed dial number (00–79) then pressing the Dial softkey, places a call using the contact information...

  • Page 16: Key Tone

    Language The TS-350i ships with 3 supported languages — English, Spanish and French. The default language is English. Languages are configured in the TalkSwitch management software for the extension. Please contact your administrator. E V E R Y C A L L C O U N T S...

  • Page 17: Auto Answer

    Phone Book The TS-350i includes a phone book that can store up to 80 contacts. The Phone Book menu is accessed through the LCD menu or, when assigned, a Phone Book program key. In the Phone Book menu, records may be added, edited, deleted, searched or dialed. The phone number in the Phone Book is the contact information used with Speed Number dialing (00–79).

  • Page 18: Editing A Record

    • Enter a Name for the new contact and press the More softkey then the OK softkey. • Enter a phone number for the contact and press the More softkey then the OK softkey. • Select the Ring tone to use when receiving a call from this contact and press the Select softkey.

  • Page 19: Deleting A Phone Book Record

    • Enter the new name for the contact and press the OK softkey. • Enter the new number for the contact and press the OK softkey. • Select the ring tone to use when receiving a call from this contact and press the Select softkey. •...

  • Page 20: Deleting All Records

    Deleting All Records To delete all Phone Book records: • Press the button. • Press or move the cursor to 5. Directory using the Down softkey and press the Select softkey. • Press or move the cursor to 1. Phone Book using the Down softkey and press the Select softkey.

  • Page 21: Dialing From The Phone Book

    Dialing from the Phone Book You can use the Speed Dial function by dialing the 2-digit speed dial number assigned to an entry + # or Dial softkey. To dial a number from the Phone Book: • Press the button. •...

  • Page 22: Using Your Ts-350I Phone With Talkswitch

    USING YOUR TS-350i PHONE WITH TALKSWITCH Accessing Features † Note: If Direct Line Access is enabled, you will automatically access an outside line. †† If you’re not using the programmed key for intercom calls or indicated ( features, you will first need to dial **.

  • Page 23: Voicemail

    At the dial tone, press the programmed UnPark key, then dial orbit + #. Otherwise, dial ** + orbit + #. †† Two-way intercom paging to TalkSwitch phones Press the programmed Intercom key + extension + Dial softkey. Otherwise dial *84 + extension + #. ††...

  • Page 24: Updating The Firmware

    • Enter the IP address that was previously entered to point the phone back to your TalkSwitch phone system. Once changed, the phone will request a reboot. Select Yes. Using the TalkSwitch IP Phone Update Utility If you are on a closed network (no Internet access), or are having problems with updating over the Internet, you can download the IP Phone Update Utility from http:// www.talkswitch.com/support.

  • Page 25: Troubleshooting

    TROUBLESHOOTING Symptom Corrective Action Nothing showing on the LCD 1. Ensure the power adapter is plugged in. 2. Check/replace AC/DC adapter. 3. Check/correct input power from the LAN if using PoE. No dial tone when off-hook 1. Ensure the RJ-45 LAN cable is connected correctly. 2.

  • Page 26: Regulatory And Safety Notices

    REGULATORY AND SAFETY NOTICES Radio Frequency Emissions FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 27: European Union Declarations Of Conformity

    European Union Declarations of Conformity TalkSwitch declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, • Electromagnetic Compatibility Directive (89/336/EEC) and •...

  • Page 28: Limited Warranty

    TalkSwitch warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, TalkSwitch shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
  • Page 29 Information in this start guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this start guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as specifically...

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