Table of Contents
Advertisement
Activate auto call back
The Activate Auto Call Back area allows you to set up an auto call back account, with the name,
call back number, and the telephone line or VoIP number that will trigger auto call back.
1. Select an available auto call back account.
2. Select the Activate Auto Call Back check box.
3. Enter the name of the auto call back account in the Label box.
4. Enter the call back number in the Number to call back box. This is the telephone number at
the traveller's destination. Do not enter a hunt group number. Note that the travelling user
can change the call back number. The new call back number will replace that entered into
the Auto Call Back page.
5. To have the TalkSwitch unit dial a number before the call back number, select the Use call
back prefix check box, and then enter the prefix. The prefix can include numbers 0–9, *, #,
and "," (comma for 2-second pause). For example, you can enter a calling card number, a
pause, a PIN number, and another pause.
6. Select the telephone line or VoIP number in the Number to trigger call back list. Each auto
call back account can be associated with one telephone line or VoIP number. Calling this
telephone line or VoIP number and then hanging up will trigger the call back.
7. After the TalkSwitch unit dials an auto call back number or the prompted call back number,
it will wait for a configurable number of rings for someone to answer. By default, it will wait
six rings before hanging up. You can change the number of rings. See Call Back on page 181.
a) Choose Options > Call Back. The Call Back Options window appears.
b) Select the number of rings the TalkSwitch unit should wait before hanging up.
Account options
The Account Options area allows you to set up the announced message, password and
dialing prefix.
1. To have the TalkSwitch unit play a recorded message when the call back is answered, select
the Use announced message check box. This is required if a receptionist will answer the
phone after the TalkSwitch unit dials the call back number. For example, the announced
message can tell the hotel front desk: "Please transfer this call to Bob in room 307". You can
record the announced message using a local extension connected to the TalkSwitch unit, or
remotely by calling a telephone line connected to the TalkSwitch unit. See Recording an
announced message on page 161.
2. To prevent unauthorized use of the TalkSwitch system, select the Use password check box,
and then enter a numeric password. The user will be required to enter this password before
configuring call back, and after answering call back.
T A L K S W I T C H C O N F I G U R A T I O N
160
Advertisement
Table of Contents
Troubleshooting
