Ring Groups; Activate Ring Group - Talkswitch CT.TS005.003904 User Manual

RING GROUPS

A ring group is a group of local extensions that ring in unison. Local extensions and auto
attendants can dial a ring group.
There are ten ring groups in the TalkSwitch system, which are numbered 300 to 309. By default,
300 is configured to ring all local extensions.
Ring groups have two main uses:
• A ring group can reach a group of employees. For example, ring group 301 can ring the sales
group at extensions 111, 112, 113, and 114. When a customer calls the sales group, the first
available salesperson answers for the group.
• A ring group with a different ring pattern can differentiate callers. For example, the
president doesn't want to answer calls from the general public, but wants to be alerted when
important colleagues are on the line. His local extension is 111, but you can configure ring
group 305 to ring his phone with a different ring pattern. The president tells his colleagues
to reach him at extension 305, which is his private extension. He can tell by the ring
pattern if the caller dialed extension 111 or 305, and can react accordingly.
The Ring Groups page allows you to set up the name, ring pattern, local extensions, and call
cascade for each ring group.
1. Select the Ring Groups page.
2. Select a slot for the ring group.

Activate ring group

The Activate Ring Group area allows you to set up the name, ring pattern, and local extensions
for each ring group.
1. Select the Activate Ring Group check box.
2. Enter the Ring group name. The name appears within the configuration windows.
T A L K S W I T C H C O N F I G U R A T I O N 116