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When the system returns your call, it can play a default message that tells the recipient to press
# to accept the prompted call back. You can record and enable an announced message that will
be played instead of the default message. For example, the announced message can tell the front
desk at your hotel to transfer the call to your room. You can also disable the announced message
to use the default message.
To configure prompted call back, call the TalkSwitch system, and let the auto attendant answer.
Dial 6, and then follow the prompts. You can change the call back number, change the
announced message, and enable/disable the announced message.
You may incur long-distance and hotel telephone charges each time you access prompted call
back from a remote location.
Activate prompted call back
The Activate Prompted Call Back area allows you to enter the name and call back number.
1. Select the Activate Prompted Call Back check box.
2. Enter the call back number in the Number to call back box. This is the telephone number at
the traveller's destination. Do not enter a hunt group number.
Note that the travelling user can change the call back number. The new call back number
will replace that entered into the Prompted Call Back page.
3. To have the TalkSwitch unit dial a number before the call back number, select the Use call
back prefix check box, and then enter the prefix. The prefix can include numbers 0–9, *, #,
and "," (comma for 2-second pause). For example, you can enter a calling card number, a
pause, a PIN number, and another pause.
4. After the TalkSwitch unit dials an auto call back number or the prompted call back number,
it will wait for a configurable number of rings for someone to answer. By default, it will wait
six rings before hanging up. You can change the number of rings. See Call Back on page 181.
a) Choose Options > Call Back. The Call Back Options window appears.
b) Select the number of rings the TalkSwitch unit should wait before hanging up.
Account options
The Account Options area allows you to set up the announced message, password and
dialing prefix.
1. To have the TalkSwitch unit play a recorded message when the call back is answered, select
the Use announced message check box. This is required if a receptionist will answer the
phone after the TalkSwitch unit dials the call back number. For example, the announced
message can tell the hotel front desk: "Please transfer this call to Bob in room 307". You can
T A L K S W I T C H C O N F I G U R A T I O N
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Troubleshooting
