Example Auto Attendant; Setting Up The Dial-By-Name Directory - Talkswitch CT.TS005.003904 User Manual

Example auto attendant

The following auto attendant answers incoming calls, and plays the following recorded message:
"Welcome to ABC Company. If you know your party's three-digit extension, you may dial it now. To
reach the receptionist, dial 0 or stay on the line. Dial 1 to find your party's extension in our dial-
by-name directory. Dial 2 to hear our business hours and directions to our location. Dial 3 to talk
to the next available customer support representative, or dial 4 to leave them a message."
If the caller is a fax machine that plays the CNG tone, the TalkSwitch system will route the call
to the fax machine at extension 118. If no selection is made, the call is routed to the
receptionist at extension 114.

Setting up the dial-by-name directory

The dial-by-name directory allows a caller to find a user's extension number, and connect to
their local extension or remote extension. This way the caller can reach their party without
speaking to the receptionist.
When prompted by the auto attendant, the caller selects the dial-by-name directory, and then
dials the first three letters of the user's last name. Alternatively, the caller can dial only one or
two letters. If a matching entry is found, the system will play the user's name and extension
number. The caller can then dial 1 to connect to the user's extension. If there are multiple
matches, the caller can dial 2 to hear the next matching name and extension number.
To make use of the dial-by-name directory:
1. Set up the local extensions (see Activate extension on page 59) and remote extensions (see
Activate extension on page 112). The Last name from each extension will be used in the
directory.
T A L K S W I T C H C O N F I G U R A T I O N 150