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7. Repeat Steps 4 to 6 to re-record the message, or hang up to keep the message.
Loading a message
The Attendant Greetings area allows you to load the message for the auto attendant.
You can load an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the auto attendant message. If
using a professionally recorded message, ensure it is in this format.
1. Select an auto attendant.
2. Click Load Greeting. The Select Wav File window appears.
3. Click Browse to select the .wav file, and then click Select Wav File.
Erasing a message
You can erase a recorded or loaded message using a local extension or remote phone. Erase
unused auto attendant messages to free up space for voicemail.
1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you
pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the
auto attendant will answer.
2. Enter command mode by either pressing # on an analog extension phone, or *55# on an IP
phone.
3. Enter the system password followed by #.
4. Dial 04 [auto attendant number 1 - 9] # to erase the message. For example, dial 041 # to
erase the message for auto attendant 1.
T A L K S W I T C H C O N F I G U R A T I O N
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Troubleshooting
