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Mailbox greeting
The Mailbox Greeting area allows you to load a greeting, and configure the voice mailbox as a
mailbox or announcement. Note that you can also record a greeting using a local extension
connected to the TalkSwitch unit.
The greeting should tell the caller to dial 0 to perform the action selected in Caller options, if
you will configure these options.
1. To record a greeting:
a) Pick up a local extension connected to the TalkSwitch unit.
b) Press ** <extension number>, and then follow the prompts to record a greeting.
2. To load a greeting:
a) Obtain an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the greeting.
b) Click Load Greeting. The Load Greeting window appears.
c) Click Browse to select a .wav file, click Load Greeting, and then click Load. The system
will load the .wav file into the TalkSwitch unit.
3. To configure the voice mailbox as a mailbox, leave the Play announcement only check box
cleared. The TalkSwitch unit activates the greeting and the mailbox, and enables all the
controls on the page. The caller will hear a greeting, and will be able to leave a message in
the mailbox.
4. To configure the voice mailbox as an announcement, select the Play announcement only
check box. The TalkSwitch unit activates the greeting, disables the ability to leave a
message, and disables the Notification Settings area. The caller will hear a greeting, but will
not be able to leave a message.
Caller options
The Caller Options area sets the action to perform if the caller dials 0 during the voicemail
greeting. You can set up different actions for Mode 1 and Mode 2.
1. For each mode, select the action to perform if a caller dials 0. Choices are:
•
go to voicemail
•
go to local extension
•
go to remote extension
•
go to ring group
•
play announcement
T A L K S W I T C H C O N F I G U R A T I O N
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Troubleshooting
